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Group Overview
About Dialog Axiata PLC
Dialog Axiata PLC, an ISO 9001 certified company, is a subsidiary of Axiata Group Berhad. The company operates 2.5G and 3/3.5G Mobile Communications networks supporting the very latest in multimedia and mobile Internet services. Dialog has the distinction of being the first 3G operator in South Asia to commence commercial operations. Its local coverage spans all provinces of Sri Lanka, while international roaming is provided in over 200 destinations. Dialog Axiata, the largest and fastest growing cellular service in Sri Lanka also operates Dialog Television a direct-to-home satellite tv service and Dialog Broadband Network – providing backbone and transmission infrastructure facilities and data communication services, serving a subscriber base in excess of 7 million Sri Lankans.
Dialog Mobile
Since the late 90’s Dialog Mobile spearheaded the exponential growth of the country’s mobile telecommunication sector, propelling it to a status on par with the developed world. Dialog operates on 2.5G, 3 and 3.5G communications network that support the very latest in multimedia and mobile internet, coupled with the distinction of being the first to launch commercial 3G operations in South Asia.
With a customer base of over 6 million, Dialog provides the best in mobile coverage, with over 1,200 base stations spanning all provinces. In addition, customers are linked to over 200 global destinations via international roaming, including 3G services.
Dialog Television
Dialog Television (Private) Limited (DTV) operates Dialog Satellite TV, a direct-to-home satellite entertainment service. Bringing the best of international content, DTV’s offering includes CNN, BBC, HBO, Cinemax, AXN, ESPN, Discovery, MTV (Music Television) and Cartoon Network, amply demonstrating the diversity of its entertainment. This is in addition to a wide portfolio of Sri Lankan channels such as Citi Hitz, Channel C and The Buddhist. Currently, Dialog Television has a subscriber base of 100,000 island wide.
Dialog Broadband Networks
Dialog Broadband Networks (Private) Limited (DBN) is a key player in the provision of broadband internet, fixed-telephony, data networks and converged solutions in Sri Lanka.
Dialog CDMA combines affordability and connectivity, offering subscribers the best spectrum and a network free of congestion. Dialog CDMA also provides subscribers with a host of other benefits such as call holding/waiting, SMS, CLI, call transfer, call forward, voice mail, fax, three-way calling and call conferencing facilities.
DBN also provides broadband internet, powered by 4G WiMAX technology. Featuring pre-packaged high-speed internet solutions, together with unlimited usage for a fixed monthly subscription, DBN has positioned itself as the best value for money service provider.
Dialog Global
Dialog Global, the international arm of Dialog provides a rich portfolio of international services with access to major submarine cable systems, satellite earth stations and state-of-the-art gateway facilities. Networked globally through its parent company, Axiata, and its partnership with ‘Tier-1’ international carriers, plus, the domestic support of Dialog Broadband Networks, Dialog Global is positioned to play an integral part in meeting the demands of retail and wholesale international voice and data services.
Dialog Tele-Infrastructure
Dialog Tele-Infrastructures (DTI) is Sri Lanka’s leading provider of telecommunications infrastructure, providing state-of-the-art transmission and co-location facilities to licensed operators. DTI’s vision is to develop and maintain an advanced, universal infrastructure for operators of all kinds.
Service Of The Future
Delivering world-class customer service to 6 million subscribers, Dialog’s state-of-the-art Customer Contact Centre is the country’s largest and most modern Contact Management Facility. Powered by a dedicated staff of over 1,000 service professionals, Dialog’s service agents are available round the clock via person-to-person interaction, web-based chat or email to support the growing customer base.
Dialog’s service team continuously evolves to maximise potential in terms of knowledge, technology know-how, efficient customer contact and transaction processing. This dedication to frontline service has resulted in a host of accolades and international recognition for world-class service. Dialog was the first South Asian company to receive Customer Service Quality Standard (CSQS) certification by the Asia Pacific Customer Service Consortium (APCSC), in recognition of its achievements and high level of compliance to CSQS – Level III standards in Contact Management. Dialog received the ‘Service Centre Of The Year 2006’ award and was recognised as ‘Best In Class for Proactive Service Management’ at the Customer Relationship Excellence Awards, held in Hong Kong 2007. The Company was also honoured at the annual GCCRM Customer Management Awards 2007, held in China, with awards for Customer Management Strategy Award – Asia Pacific, Customer Management Technology Award – Asia Pacific and the Retail Customer Experience Award – Asia Pacific.
Dialog Enterprise Contact Management (ECM) is the Business Process Outsourcing (BPO) venture of Dialog, offering clients the best in customer service contact technology and processes; channeling Dialog’s expertise in customer service into enhancing client performance. ECM’s in-depth knowledge of end-to-end customer requirement is founded on the customer centricity that has made Dialog the leading communications service provider in Sri Lanka.
The Future Today
Dialog prides itself in its commitment to, and achievement trail in research, development and technology-innovation. Dialog Mobile has the distinction of placing Sri Lanka as the first in the region and among the first 40 countries in the world to support High Speed Packet-Based Mobile Data Services with the launch of GPRS (General Packet Radio Service) in 2001. GPRS is a key element of 2.5G and 3G technology, offering higher data speeds, packet based data communications and end-to-end IP (Internet Protocol) based connectivity. Dialog Mobile extended its regional leadership in mobile technology with the introduction of Multi-Media Messaging (MMS) in 2002 placing itself among the first 35 networks in the world to support this break.
In addition, the company was instrumental in extending the scope of mobile telephony to mobile data and a host of value-added applications within the first few years of operation. Dialog was the first operator to offer SMS, MMS, Mobile-commerce, mobile email, information on demand services well ahead of regional networks. The Company has also added many other Value Added Services such as Colour SMS, MMS Morphing, Songcatcher, Background Music, Phone Backup, Dialog Messenger, News Alerts and a host of 3G services including Video Calls, IDD Video Calls, Video Conferencing, 3G Roaming, Mobile Surveillance and 3G portal.
Dialog unveiled eZ Pay, South Asia’s first mCommerce (Mobile Commerce) initiative in August 2007. eZpay is a revolutionary service that allows consumers to purchase goods, pay bills, transfer money and perform banking transactions via their mobile phones. Dialog Broadband Networks became the first operator in Sri Lanka to introduce WiMAX based Broadband Wireless Access services in November 2007.
About AXIATA Group Berhad
AXIATA, previously TMI, is one of the largest Asian telecommunication companies, focused in high growth low penetration emerging markets. AXIATA has a controlling interest in Malaysia, Indonesia, Sri Lanka, Bangladesh and Cambodia with significant strategic stakes in India and Singapore. India and Indonesia are some of the fastest growing markets in the world. In addition, the Malaysian grown holding company has assets in telecommunication operations in Thailand, Pakistan and Iran.
The Group’s mobile subsidiaries and associates operate under the brand name ‘Celcom’ in Malaysia, ‘XL’ in Indonesia, ‘Dialog’ in Sri Lanka, ‘AKTEL’ in Bangladesh, ‘HELLO’ in Cambodia, ‘Idea’ and ‘Spice’ in India, ‘M1’ in Singapore and ‘MTCE’ in Iran (Esfahan).
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