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Dialog Axiata is one of the largest mobile telecommunication companies in Sri Lanka with a vision to be the undisputed leader in the provision of multi-sensory connectivity.

Our parent company Axiata is one of the largest telecommunications companies in Asia with the fastest growing Asian footprints and a vision of becoming a regional champion. Advancing Asia is Axiata's goal and will achieve this through bringing affordable connectivity, innovative technology and world class talent to the entire region.

We firmly believe that Values and Ethics form the strong foundation upon which our organisation has built itself. We also believe in fair and responsible remuneration and performance based career growth thus ensuring that our employees are treated fairly and equitably.

We are constantly on the look out for talented, enthusiastic and passionate individuals who are determined to deliver results and grow with us and share in our success. We are looking for those individuals who are confident about realising our Vision and execute our every Mission with an unwavering commitment and utmost passion for excellence.

Group Human Resources

Group Human Resources

The Job

This role is responsible in ensuring a unique experience for Dialog employees and develop and implements a comprehensive and integrated Human Resources Plan for each business portfolio that proactively delivers this proposition and address all major HR areas such as; talent acquisition, organization development, performance management, talent planning, career development, leadership development, compensation & rewards, learning, and development. While ensuring overall HR delivery for each business portfolio, the key responsibilities of this role will be:

  • Creating HR Plans covering all HR aspects for all portfolios in the business and work with HR managers for business input and formalise for implementation
  • Build a strong employee engagement strategy across the group and conduct an employee engagement survey on an annual basis to review the strategy the HR business Partnering in a timely manner
  • Robust internal communications & organisational values deployment strategy and develop communication tools and opportunities to interact with the people in the organization
  • Delivery of a structured plan for engagement of regional and outsource staff
  • Create a methodology to share HR best practices across HR Managers and continuous benchmarking of HR practices with the external market
  • Ensure HR systems and processes are delivered in conjunction with corporate teams to ensure service quality and compliance to HR process
  • Come up with innovative solutions in problem solving which would support proactive HR delivery
  • Accountable for leading, coaching & developing a team of leaders and influencing others to create & HR operational plans

The Person

  • Degree or relevant professional qualification in HRM.
  • Minimum 3-5 years' experience in similar capacity.
  • Sound Analytical skills. .
  • Interpersonal skills and attention to detail.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Human Resources

The Job

This position will be responsible in providing leadership for the HR Operations function by setting up and delivering operational excellence through an end-to-end HR Shared Services for the group. This encompasses the provision of transactional HR Services from hire to retire, centralised customer query and HR information systems (HRIS). This role will be accountable for following;

  • Drive a progressive business focussed HR Operations strategy that supports the people plans of the business
  • Driving the flawless execution of HR Operations on a day to day basis,
  • Standardisation of HR policies, systems and processes using technology where possible
  • Liaising with external partner HR process transformation through HR Shared Services
  • Lead and develop the HR Operations team to deliver consistent, high quality, timely and accurate, value added services to the business
  • Implementing a proactive HR customer complaint management mechanism to Identify opportunities for process improvement and ensure service level agreements (SLA) are achieved for HR delivery
  • Build and maintain constructive stakeholder relationships that position HR for success
  • Set standards, quality metrics and ensure documentation and tracking of SLAs
  • Accountable for leading, coaching & developing a team of leaders and influencing others to create & deliver operational plans

The Person

  • A Degree /MBA/MSc/MA in Human Resource Management or a related field from a recognized university
  • Over 10 years of generalist HR experience with exposure to a number of HR specializations
  • Customer service orientation and building relationships
  • Strong HR service delivery experience
  • Strong analytical capabilities and should be fluent in the development and use of metrics

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Human Resources

The Job

  • This position will be responsible in Creating a learning organisation in the group by designing and setting up the Dialog Learning Academy in the form of a Corporate University
  • Design, develop and implement comprehensive learning strategy & framework for the group to support the strategic objectives of the business
  • Set up instructional design teams, governance and execution framework of the Dialog Learning Academy
  • Create a learning strategy for the group and learning catalogues and programmes for execution under each vertical based on business relevance
  • Create a structured learning needs analysis methodology across the group and maintain a tracking method to report performance to business
  • Create a digital learning platform for the group in line with global standards and drive towards a "Digital Awakening" transformation in learning and development of the organization
  • Structure a systemic approach to define, design, and develop timely and relevant training solutions to support the company's organizational development initiatives
  • Review and restructure the learning and development policy and process and ensure documenting all workflows and policies
  • Implementation of learning measurement tool/framework and application of tracking data and progress report on a periodic bases
  • Accountable for leading, coaching & developing a team of leaders and influencing others to create & deliver operational plans

The Person

  • A Degree /MBA/MSc/MA in Human Resource Management or a related field from a recognized university
  • 10-12 years' experience in the design, development & delivery of Learning and Development as a specialized function
  • Prior experience in the set up and delivery of training is essential
  • Exceptional people skills along with excellent verbal & written communication skills
  • Excellent customer and stakeholder change management skills, including deep influencing skills
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Human Resources

The Job

  • Develop HR Business plan for portfolio and or division in line with pertaining requirements.
  • Support Group HR in identifying, developing and implementing best practices in HR that would alleviate workforce capabilities to world class standards.
  • Ensure yearly Man Power Plan for the group is finalized and it in line with the overall business objectives.
  • Responsible to ensure portfolios/divisions are implementing and adhering to the group performance management standards thereby building a high performance culture.
  • To assist Group HR in bi-annual & annual performance reviews are conducted in a timely manner and approvals are done before the deadline.
  • To be responsible for Performance Rating related counseling & Grievance management.
  • To be responsible for reviewing & evaluation with Line management & CXO on staff identified for promotions.
  • Develop succession plans for divisions by identifying positions that could be developed into the next level to ensure that there are strong second level managers.
  • To ensure wellbeing of all employees in assigned portfolios/divisions through effective implementation of employee welfare activities and employee benefit schemes.
  • Ensure that all relevant HR related monthly reports are submitted to group HR on timely manner .
  • To ensure healthy employee relations are maintained across the assigned portfolios/divisions through effective employee relations activities.
  • Ensure necessary mechanisms are in place to identify training needs of the assigned portfolios/divisions.
  • Ensure proper recruitment and selection systems are in place to attract and retain best talents for the group.
  • Develop productivity matrix and analyze justification for manpower requirement in consultation with the line & CXO

The Person

  • Degree or relevant professional qualification in HRM.
  • Minimum 3-5 years' experience in similar capacity.
  • Sound Analytical skills. .
  • Interpersonal skills and attention to detail.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Human Resources

The Job

  • Act as an internal HR consultant/ HR customer support to work in partnership with business units by resolving and providing workable solutions for business requirements.
  • Understand the business activities, strategies, plans and barriers to sustainable performance and needs of internal clients and employees.
  • Assist in strategic HR planning and support to ensure business needs are met whilst understanding unit business plans and achievements planned for effective and focused delivery on HR solutions.
  • Through collaboration with business managers seek to improve Business performance through optimizing organization structure and map processes and communication flows to ensure that structural change is effectively managed.
  • Identify gaps in existing HR policies and contribute to the development of new HR policies and procedures.
  • Responsible to be the driving force of the group's value system, culture and code of ethics by ensuring interests of the group are achieved.
  • Closely work with business units to assess the current and future resource and talent levels across the units and determine short, medium and long-term manpower planning.
  • Develop and track recruitment plans in line with the business strategy to replace and renew talent at specific identified stages.
  • Work with divisional mangers to develop and understand learning and talent development requirements for their respective teams inorder to ensure skill and knowledge is current and updated at all times.
  • Encourage the business team to have clear communication when having conversations with people about their strengths, limitations, development needs, career aspirations and to develop mentoring and coaching relationships with key talent.
  • Work with respective business managers to swiftly resolve individual performance/capability issues using appropriate tools such as improvement plans.
  • Coordinates human resource projects, programs, and special assignments.
  • Support Group HR in the implementation and auditing of HR practices, Performance Reviews, Culture & Employee Opinion Surveys, consultancy, work / life balance programmes, training interventions, etc.

The Person

  • A degree or diploma in Human Resource Management and/or equivalent Professional Qualification in Human Resource Management from a recognized university
  • Minimum 2 years' work experience in a similar position
  • Should have the aptitude in written & verbal communication skills, presentation skills, report writing and should be IT literate.
  • The ability to develop and maintain excellent working relationships within HR and the rest of the business units.
  • Possess effective challenging and influencing skills at senior manager/CXO level.
  • Proven experience of managing and implementing projects and strategic change initiatives.
  • You should possess the ability to successfully work under pressure as a self-motivated team player and further should have the capacity to work independently and coordinate between multi-disciplinary internal teams.
  • Ability to manage own time and workload and juggle conflicting priorities
  • You should be proactive, assertive and forward thinking with a 'can do' attitude
  • Should be flexible to travel to different locations within the organisation.
  • Should have an outgoing personality, who is willing to go the extra mile and be a team player.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Business Operations

Group Business Operations - Group Business Control

The Job

  • Ensure minimization of bad debts and maximization of relevant collection by maintaining Credit policies and procedures in order to achieve group objectives
  • Monitoring Credit Action reports – Daily
  • Monitoring the FDS Calling Dashboard – Daily/Weekly
  • Monitoring Collection Reports – Weekly/Daily
  • Monitoring Aging Reports – Monthly
  • Monitoring Processes related to each Credit Type
  • Outbound callings lists completion
  • Bulk Credit actions completion
  • Outstanding Reminders Dispatch completion
  • Obtaining Respective Reports related to Collections/Bad Debts
  • Handling Customer Complaints
  • Generating Outstanding reports - Weekly
  • Allocate the reports to the team to carry out respective credit actions – Weekly
  • Generating Aging reports for specified thresholds & providing guidelines for credit actions – Monthly
  • Carrying out clearances to identify credit action/collection /Revenue gaps – Monthly
  • Carrying out Tagging Clearances – Monthly
  • Generating Aging reports - Monthly
  • Allocate the reports to the team to carry out respective credit actions – Monthly
  • Monitoring of each area related to the respective Aging threshol values – Weekly
  • Following up payments
  • Generating outstanding Reminders attending to outstanding complaints of Reconciliations
  • Compiling individual data of credit actions carried out for each respective area – Monthly
  • Compiling & identifying the payments for the provided outbound lists to FDS – Monthly
  • 100% completion of the requests received within the allocated KPI

The Person

  • Diploma in Management / Credit Management / Business Management
  • Minimum 5years experience in Credit Management
  • Analytical /Computer literacy/Language proficiency/Communication Skills/Microsoft office/leadership skills
  • Efficient/ Team work/Goal oriented/Positive Attitude/Ability to work under pressured environments/Customer oriented

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Information Technology

Group Information Technology

The Job

  • Responsible for overall operational strategy, development, implementation, and maintenance of core operational and business systems that drive service operations (Customer relationship management, billing, service management, provisioning and mediation etc.)
  • Billing Systems Operation
    • Ensure execution of monthly billing cycles of quad play services and Digital Services
    • Minimise the bill error rate and timely preparation of bills
  • Operations Support and CMU
    • Articulate a strategy and vision for advanced integration of customer, technical and operational environments
    • Optimise CMU (Complaint Management Unit) efficiency & improve the Customer satisfaction
    • Improve internal systems operation support to ensure CRM & Billing related issues are resolved within SLA
    • Responsible in streamlining the issue tracking and improve the 1st contact resolution rate
  • Development Operations (Dev Ops) & Technical Support,
    • Work directly with infrastructure and application support teams to improve efficiency through targeted automation; leverage metrics to drive 99.999% system uptime of BSS/OSS landscape
    • Set up application monitoring mechanism and manage preventive maintenance programme
    • Responsible of managing the Dev Ops team and scaling its operation
    • Identify and track performance metrics to highlight end-to-end process and platform efficiency; regularly report metrics manage automation baseline, providing quarter over quarter visibility to trends and improvements driven from increased automation.
  • Management of Divisional Administration
    • Identify and provide leadership to continuous service improvement initiatives.
    • Identify opportunities to streamline organizational efficiency, while improving the overall client experience with tight monitoring of KPIs, SLAs.
    • Collaborate with operations and engineering functions to identify opportunities to drive new levels of client satisfaction and operational excellence.
    • Administrative management of licences, upgrades and annual maintenance contracts and annual Operational budgets
    • Manage the vendors / partners and other business unit heads.

The Person

  • L1 to L3 application maintenance and support activities for Telco IT stack
    • Hands on experience in project management, SLA management, KPI monitoring
  • Experience in MVNO, OSS /BSS, quad play, B2B or any other Telecom domain
  • Information technology experience with increasing levels
    • OSS & BSS systems experience 5+ years
    • Managing service delivery in an ITIL or similar framework 3+
    • Management experience 5 + years
  • Added advantage to have hands on experience in Billing, Rating, Charging, SEIBEL, Charging Gateways, SMS & IVR apps & API's / Micro Service based Deployment
  • Profound communication skills, on all levels (CIO, divisional heads, middle management, workforce) within and outside technology/IT
  • Effective relationship building
  • Strong interpersonal / relationship management skills
  • Strong written/verbal communications skills
  • Execution and results oriented
  • Bachelor degree in Computer Science & Engineering, Electronics & Telecom or Electrical & communication or any other subject where IT &/Or telecom is the main discipline
  • PMP/ ITIL/ Six Sigma

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Information Technology-CRM & Billing

The Job

  • Responsible in building the relationship between Software Developers and system owners by improving the current business process to enrich the customer satisfaction.
  • Pay attention to in enhancing customer experience by improving documentation methods, processes and techniques.
  • Project Management will be a key responsibility of this role to ensure a smooth project delivery.
  • Identify the end user requirement and involve in the project from the beginning to the end.
  • Revisit and refine business process to increase efficiancy to give a better service to customers.
  • Ensure data presantations by using Data flow diagrams, Wireframes, etc)
  • Should be self-motivated to study and explore new industry solutions to introduce effective problem solving methods for existing problematic areas.
  • Identify the UAT cases, preertion and execution and setup data required to run these cases.
  • Responsible in creating user friendly manuals and providing training to the divisional trainers and end-users.

The Person

  • Should hold a BSc degree in IT or Physical science with a diploma in IT/ BIT or above.
  • Minimum 2 years' work experience in a similar position.
  • Should have good communication, presentation and team work skills.
  • Excellence writing skills with good data presentation skills.
  • Ability to follow instructions and be able to adopt for changing environment

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

SSU Information Technology: Dialog Software Services

The Job

  • Responsible to develop, publish and implement test plans for complex, multi-tier, distributed applications throughout the full lifecycle of the software to ensure smooth software operations across the division. Write and maintain test automation &publish test results to the adherence of expected quality standards. Develop quality assurance standards &track quality assurance metrics such as defect densities and open defect counts to track the defects effectively and minimise the defects accurately.
  • Prepare and review the testing scope against the project scope to minimise the scope creeps and achieve project objectives effectively.
  • Analyze system and technical requirement specifications to bridge the requirements gaps.
  • Analyse system and technical requirement specifications and write test cases.
  • Review test cases to solve the issues accurately.
  • Execute Test cases and maintain test results in order to maintain the accuracy.
  • Report and analyze defects to identify the main defects and find the right resolution to solve them.
  • Compiling and configuring the tested product to deploy in live environment.
  • Release planning with version control to have a proper monitoring system.
  • Preparing and presenting the test product to the business user to get the user acceptance

The Person

  • BSc in IT/CS OR Equivalent
  • Qualifications/certifications in the field of software quality assurances will be an advantage
  • Previous experience in the software QA/Testing field for minimum 3 years is required.
  • Hands on experience in any software testing automation tools or performance testing tool.
  • Knowledge in Software Life Cycle Management tools (HP QC / Jira)
  • Proficiency in SQL on oracle database management systems
  • Proficiency in UNIX files management commands.
  • Knowledge in ID's (J builder, Eclipse etc.)

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Information Technology-IT Infrastructure Planning & Operations

The Job

  • Responsible to Provide Unix/ Web logic /DB support to all systems running critical business applications in Data entry to ensure mechanisms & facilities are in place for consistent service delivery.
  • Perform Unix System Administration tasks to meet Service level agreements.
  • Providing OS (operating system) level Support to ensure the smooth functioning in system operations.
  • Tuning Unix Systems for improved performances.
  • Responsible for Shell scripting and Automation of Application processes to optimize the performance of the current Network system.
  • Implementing and managing OS level security.
  • Standardizing OS visions and OS life cycle management
  • Troubleshooting Red hat Linux, SAN / multipatching problems. Best practices for Linux multipatching and SAN performance.
  • Deployment of UNIX systems and services.
  • Design and implementation of infrastructure.
  • Packaging for Solaris, AIX, Linux and VMware.
  • Custom software development.
  • Troubleshooting.
  • Automation.
  • Administration, Installation, configuration of Web logic (WLS, WLI), and configuration of proxy requests using Load Balancer to clustered Web logic servers.
  • Required Extensive experience in troubleshooting the deployment and other application problems, applying Web Logic patches, Service Packs, and working closely with Development Teams in solving issues.
  • Extensive experience with Web Logic Clusters and the JMS Clusters.
  • Solid experience in finding the Memory Leaks and adjusting the JVM Heap Sizes, configured and worked with t Optimize IT and JProbe to detect memory leaks.
  • Extensive experience in troubleshooting WebLogic Production problems, and Supporting Production. Installation, configuration of hardware and software, migrating systems to current OS releases.
  • Responsible for 24 x 7 On Call support to provide continuous service to the customer
  • Make system available for 24 x 7 operations to provide uninterrupted service to the customers.
  • Responsible for Storage management, Scheduling and maintaining Systems and Data Base Backups.
  • Handle System upgrades to achieve real time accuracy.
  • Perform monthly/quarterly system health checks to ensure there are no system bottlenecks. Providing quarterly performance reports.
  • Define process and continuous improvement.
  • Unix Support for Application middleware.
  • Monitoring resources utilization to ensure resources are in line to achieve objectives.
  • Vulnerability assessments/Penetrating testing and rectifying issues found.
  • Backup restoration and DR support.
  • System/user account life cycle management.
  • Handle Patch updating Log reviewing.
  • Proactive maintenance to reduce issue/downtime.
  • Configuring NTP, syslog,DNS for all systems.
  • Configuring and providing support for Unix based utilities.
  • Security enhancements and information security calendar deliverables.
  • Presenting SAN storage to services and related configurations/trouble shooting.
  • Responsible for Systems upgrades in order to enhance the current performances.
  • Maintaining up to date documentation to ensure transparency & accuracy of data.
  • Perform monthly/quarterly system health checks on ensure system bottlenecks and upgrade systems to maintain same level of system performance.
  • Responsible for Data center solution implementation support.

The Person

  • Degree in IT
  • Certification on Unix/Linux/Red hat/Weblogic
  • 3 years' experience in relevant Field
  • Experience in IT /Telecom field.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Information Technology-IT Infrastructure Planning & Operations

The Job

  • Responsible for ensure availability of Databases (24x7) and take pro-active measures to provide continuous service to provide uninterrupted service to users.
  • Responsible for Stream line Data Base Application usage and ensure license compliance to fulfill statutory requirements of the system.
  • Ensure proper documentation including access requirements for all Data Bases.
  • Responsible in doing capacity plan for future growth of Databases.
  • Plan and organize new system implementation to optimize the performance of current network system.
  • Providing Operating System level Support to ensure the smooth functioning in system operations and perform Unix System Administration.
  • Responsible for Shell Scripting and Automation of Application processes to optimize the performance of current Network system.
  • Responsible for 24 x 7 on call support to provide continuous service to the customer.
  • Responsible for storage management, scheduling and maintaining systems and Data Base backups.
  • Handel Systems upgrades to achieve real time accuracy
  • Perform monthly/quarterly system health checks to identify system bottlenecks.
  • Support and maintain Application middleware to provide consistence service to the users
  • Monitoring resources utilization to ensure resources are in line to achieve objectives
  • Responsible for Storage Administration to utilize system capacity in effective manner
  • Maintaining up to date documentation to ensure transparency & accuracy of the data.
  • Perform monthly/quarterly system health checks to ensure system bottlenecks and upgrade systems to maintain same level of system performance
  • Monitor systems using technical tools to ensure mechanisms are in place for consistent service delivery
  • Engage in trouble shooting issues when it occurs.
  • Responsible for Grant privileges and create more users
  • Engage in day to day system administration work tasks to meet Service level agreements
  • Responsible for tune up database and set up environment up to date.
  • Ensure all relevant releases deploy system in timely manner.
  • Make sure deployed work is released on time as per the prescribed standards and communicate in a timely manner with software developers to solve deployment issues.
  • Tune up the database so as to prevent crises and issues with minimum impact
  • Responsible to prepare the root cause analysis in order to prevent errors.
  • Take up corrective actions in case of any issue to prevent it from getting escalated

The Person

  • A degree in Bsc in Engineering and equivalent Professional Qualification in relevant field.
  • Minimum 3 years' work experience in a similar position
  • Should have the knowledge in IT /Telecom field.
  • Excellent communication skills
  • Knowledge on Unix System

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Information Technology-IT Infrastructure Planning & Operations

The Job

  • Responsible for IT Service Level Trouble ticket resolution and Provide remote accessonsite support for all contact centre staff to Provide fast response & resolution for incidents reported .Handel Installation & configuration of all contact centre related applications and Maintaining all PABX, AIC (Avaya Interaction centre) and SOFT-FAX assets and also Generate reports requested by the management to Ensure effective end user computing support for call centre staff.
  • Maintaining, Configuring, Troubleshooting and Handling day to day Operation problems in AVAYA Interaction centre including Voice, Email, Fax, Chat and SMS hardware.
  • Responsible for Maintaining, Configuring, Troubleshooting and Handling day to day Operation problems in Contact centre main applications such as NICE analyser, Call Management System (CMS), Avaya PABX system in order to maintain smooth call centre operations.
  • Creating and modification of all PABX related services (including NICE, CMS, PABX special permission), AIC new ECM recruits and new multimedia CCA's.
  • Providing the 24x7 technical supports to maintain contact canter operation continuity and also take responsibility to maintain voice telecommunication equipment's in contact centre with including PABX, Avaya multimedia Contact centre servers, Right fax servers are in operational condition.
  • Monitoring, analysing and providing the Utilization, downtime report for IT related to contact centre as well as contact centre call volumes and call flow details.

The Person

  • Pass GCE A/L or equivalent in minimum 3 subjects
  • Diploma in IT/Telecommunication from a recognized university/institute of more than one year duration
  • 1 year
  • Knowledge on AVAYA, PABX Systems

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

SSU Information Technology-Dialog Software Services

The Job

  • Responsible for mapping the gap between the business requirements & technical solution to ensure the smooth operations in business analyst Team While adding values to them. And Also Do the functional designs for new IT Solutions to improve business efficiency & Productivity by understanding the customer Perspective & realizing how value gets created.
  • Do the functional designs for new IT Solutions to improve business efficiency & Productivity by understanding the customer Perspective & realizing how value gets created.
  • Work closely with client to examine existing business models &the functional flows of the business.
  • Discuss the findings with client & then design an appropriate improved IT solution to satisfied clients requirements effectively.
  • Draw up cost specifications and produce outline functional designs of new IT systems to define scope for the system.
  • Specifying the data, files & logical operations of the system to perform & the way information will be viewed by the user.
  • Present the functional design to client and once approved & work closely with the client team to implement the suitable solutions.
  • Maintain professionalism in all activities to meet job requirements in professional manner.
  • Work independently & collaborates with group to takes significant responsibility within the work area to perform the required task on time.
  • Keeping up to date knowledge with technical as well as industry sector development to thorough with the required knowledge.
  • Liaising extensively with external or internal clients/stakeholder during the requirement gathering and functional designing phases to identify the requirements accurately.
  • Produce and present project feasibility reports to track the project progress.
  • Translating client requirements into highly specified functional/requirements specifications in order to satisfy client's requirements in prioritise manner.
  • Planning product functionality according to development plan and customer request to meet the customer demand in effective manner.
  • Identify options for potential solutions and assessing them to ensure both technical and business sustainability.
  • Creating and proposing logical and innovative solutions to complex problems in order to solve them within minimum impact to the business operations.
  • Analysing/evaluating the user new/change request and, making the appropriate decisions to accommodate them.
  • Drawing up specific specifications/proposals for modifications or replacement of existing systems.
  • Presenting specifications/proposals to clients
  • Working closely with software engineers /developers and a Varity of end users to ensure technical compatibility and user satisfaction.
  • Ensuring that related budgets are adhered and deadlines are met on time to minimise the scope creep in relevant areas.
  • Assisting in drawing up test schedules/cases for the complete system to monitor the system performance in effective manner.
  • Overseeing the implementation of a new system and ensure that the system requirements are in place for consistence service delivery.
  • Planning and working flexibility to a deadline as a project team to achieve define project objectives effectively.
  • Assisting/writing user manuals and help documents when it required addressing documentation requirements.
  • Providing training and assisting to users of new system to get high productive workforce.
  • Examining/evaluating the issues reported to the system in order to make the right decision to correct them.
  • Assisting in preparing and performing detailed application training for a defined target group.
  • Doing Knowledge transfer to individuals and target groups to enhance their knowledge level while adding values to them.
  • Involving in publication/handling of information related to product/ solution on the respective media/advertising channels to maintain effective communication flow regarding products /solution.
  • Involving in preparing and performing presales activities to understands what the customer needs & develops an initial view of the solution the customer needs.
  • Responsible for financial and the personal responsibilities which vary with the category of the respective business analyst & communicate them through a different section of description if applicable in order to comply with the financial requirements.

The Person

  • Pass GCE A/L or equivalent in minimum 3 subjects
  • Diploma in IT/Telecommunication from a recognized university/institute of more than one year duration
  • 1 year
  • Knowledge on AVAYA, PABX Systems

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Digital Sales & Services

Dialog Digital Service - Digital Advertising

The Job

  • Conduct activities such as Creation, Execution, Development and uphold operations regarding products: SMS vouchers, Apps, Star Points and Dialog Traveller App (DAPP).
  • Drive to achieve direct revenue targets, meet Key Performance Indicators (KPI) on number of customers and utilize ideas to raise the number of downloads on applications.
  • Meet Key Performance Indicators on number of Apps and SMS products.
  • Engage in cross functional activities, product promotion, provide support in monitoring activities of wOw.lk.
  • Assist Development, Planning and Implementation of new product developments to expand Dialog's new commerce platforms and Appss - Cricket, Dialog traveller phase 1, phase 2 & Star Point
  • Monitoring & resolving divisional complaints to maintain customer satisfaction.
  • Handle Internal and external customers, Star Points merchants and Complain Management Unit (CMU) representatives.
  • Handle the Monitoring and implementation of inter divisional Service Level Agreement (SLA).
  • Supervising the dispatching of promotional SMS's and Unstructured Supplementary Service Data (USSD) of direct marketing to ensure smooth operation.

Person Specification

  • Should possess Professional qualification in Marketing (CIM) or a relevant degree
  • Should have Practical Knowledge in digital commerce
  • Should have 2 to 3 years' work experience marketing or Business Development

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Digital Advertising

The Job

  • Increase the number of eZ cash websites in the network and ensure the targets are achieved.
  • Coordinate with relevant teams to register the sites.
  • Coordinating merchant offers & marcomm support for smooth operations
  • Coordinating with key merchants to promote the program through offers and communication activities.
  • Conduct promotion of SMS voucher, NFC, and other products to partners
  • Ensure smooth operation of the E Commerce portals for a greater customer satisfaction
  • Coordinate with all the stake holders in a timely manner for the required developments to ensure the timely delivery of projects.
  • Supervise the overall management of merchant acquisition and expansion of the partner network and back-end support functions and ensure smooth operations.
  • Conduct administrative management - responsible for all admin related functions in relation to resources, equipment, staff etc. and ensure smooth operations.
  • Conduct regional printer management and acquisition over look and ensure the achievement of objectives.
  • Visits partner merchants for all the partner management related products and services in order to maintain a healthy relationship.
  • Provide strategic and tactical support for promotions, promotional and communication campaigns and establish KPIs, processors and proposals etc. for effective operations.
  • Involve in the decision making of all key functions of the marketing/ operation team and provide valuable inputs and engage in the process.
  • Provide cross functional assistance to other sub units and divisions.
  • Provide assistance for the cross functional support for eZ Cash, Star Points, Tourism and other partner management products

The Person

  • Should possess degree in Business Management/Marketing or equivalent professional qualifications
  • Should have 3 to 4 years' work experience marketing or Business Development
  • Should have excellent communication skills and computer literacy

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Digital Services - Digital Commerce

The Job

  • Drive sales and increase revenue of in-app Digital Advertising and E-commerce.
  • Launch and implement new revenue generating features.
  • Responsible for establishing commercial relationships with Key Stakeholders. (Both internal and external).
  • Increase and ensure continuous growth in Mobile Application downloads of apps and increase unique visitor numbers of key web properties.
  • Responsible to increase number of active app and web users.
  • Conceptualize and execute high impact daily, weekly, monthly activities to increase app usage and downloads.

The Person

  • Must have 03 years work experience in similar capacity.
  • Should have a proven Business Development track record in sales and marketing of a consumer product or service.
  • Experience in credit card deal creation and promotions will be considered as an added advantage.
  • Prior established relationships with Sri Lanka's top retailers is considered to be vital.
  • Having events and promotions experience may also be an added advantage.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Digital Services - Digital Advertising

The Job

Review and derive objective quantitative and qualitative assessments and other studies essential to facilitate yield management and revenue enhancement through the adoption of business strategies including Digital Advertising campaigns. Accordingly, identify appropriate quantitative procedures including the application of mathematical and statistical techniques for customer segmentation, segmental reach estimations to enhance inventory utilisation, increase customer engagement effectiveness and monitoring engagement effectiveness and yield of campaigns and segments.

Design and develop analysis and estimation models and procedures for customer profiling, segment value modeling, lookalike prediction, benchmarking and forecasting and other identified concerns.

  • Study and review the supporting data base, characteristics, structure and organization of the files and design a system applying the technical expertise and business domain knowledge.
  • Develop theoretical models and schemes for revenue enhancement by conducting analytical studies that can be deployed for accomplishing business strategies
  • The proposed design should be adequate to produce estimates and indicators of sufficient completeness and reliability that is needed by management and affordable in terms of inputs and costs.
  • Review proposed design and characteristics included in the data base and decide on the implementation plan including the selection of appropriate software in consultation with the Operations staff. Prepare programs to extract the needed tabulations, estimates, and estimates of errors as needed.
  • Brief Operations staff on implementing the model and estimation procedures for them to develop software and install the proposed design.
  • Conduct the identified tests and checks needed to establish that the models and procedures are implemented as planned and the results produced using test data meet the specifications. Carry out any additional tests to validate the procedures.
  • Support the Operations staff in the deployment of the developed models and procedures and make them operational and derive the estimates and indicators; and review the applications for the identification and assessment of errors, bugs and make appropriate modifications and changes as required.
  • Preparation of deployment release documentation and verification of deployment in the production.
  • Check the outputs and periodically verify that the technical procedures including models that are established functions as planned and the results are within the expected values.
  • Resolve any critical issues with the support of the Operations staff, alert management and introduce any revisions to the procedures installed as required.
  • Support business and digital advertising groups by providing results of the analysis of business intelligence data and objective assessments of customer profiles derived from technical/ model based analyses and estimates for optimizing yields and revenue.

The Person

  • Should possess BSc in Information Technology or BSc in Computer/Telecommunication Engineering and having post graduate qualifications in same will be an added advantage.
  • Should possess 03 years' work experience.
  • Excellent Knowledge in DBMS/Advanced MS Excel/Power point Skills.
  • Advanced Analytics and Statistics.
  • Should have hands on experience in PHP / SQL / SPSS / Hadoop / Python / Matlab / big Data analytics

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Digital Services

The Job

  • Conduct on-site corporate presentations and demonstrations to prospective corporate clients.
  • Identify potential customers to promote location based product and service.
  • To be responsible for accurate and timely issue of proposals to corporates and customers.
  • To be responsible for on-time deployment of the solutions at corporate locations.
  • Monitor/evaluate product performance – working towards achieving sales targets.
  • Establish targets and formulate business plan in order to expand the client base, working closely with sales teams in executing same.
  • Assist the marketing, sales teams with regard to the product and implementation of same in order to achieve marketing targets.
  • Support contract negotiations and renewals with existing partners to attain highest possible ROI.
  • identify feedback on customers' expectations & develop means of increasing efficiency.
  • Manage customer complaints in order to ensure high customer satisfaction.
  • Managing relationships with internal & external stakeholders on an on-going basis in order to maintain sustainable relationships with each individual.
  • Ensuring all applications/systems are maintained and adhered too, in order to ensure smooth functioning relation to across the overall process.
  • Complete daily, weekly and monthly reports to measure progress of projects / products.
  • Periodic updates to the management with information obtained through various market trends, customer behaviour patterns and competitive environments.
  • Provide required training sessions to the sales and marketing teams.
  • Diversify and extend the existing product portfolio in order optimize the overall value.
  • Cater for specific customer requirements through add-ons to the existing offerings.
  • Continuity of services through new technological advances in order to gain competitive advantage.
  • Identify new revenue streams and implement same in order to fulfil the budgetary requirements.
  • Work closely with related teams on the development and implementation of new products and strategies.

The Person

  • Should possess Bachelors / Higher Diploma in Business Development or part qualification in SLIM.
  • Experience in handling corporate solution.
  • Should have skills Writing and Reporting.
  • Should be Target oriented, task oriented, quick thinking and decision making, good negotiator with outgoing personality
  • Should have 3 years' experience in marketing or Business Development

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Digital Services

The Job

  • Initiate and coordinate new business development opportunities and responsible for existing business products and development towards the designated projects
  • Responsible for contract renegotiations and renewals with existing partners to attain highest possible ROI
  • Liaise all private and government authorities to fast track mobile commerce growth in Sri Lanka
  • Responsible in preparing concept document and obtaining relevant licenses and approvals required to operate mobile money solutions and any enhancements to ensure enhance smooth operations throughout the overall process
  • Assist in formulation of strategies for acquiring new partners that meet business requirements / plans
  • Analyze consumer opinions and collect data from a variety of sources to enable management to make informed decisions
  • Responsible for identifying, researching, negotiating and contracting terms and conditions for acquisition of new corporate, merchant partners and customers

The Person

  • Should possess CIM or equivalent professional or Diploma / Degree in Management
  • Should have 3 to 4 years work experience in corporate sector
  • Should have excellent communication skills in Tamil and English along with excellent business writing and reporting skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Digital Services - Digital Advertising

The Job

A recognized qualification in marketing is desirable.

  • Discuss marketing objectives and campaign requirements with Sri Lanka's leading brands and SMEs and acquire them as advertisers.
  • Maintain continuous contact with key clients to understand upcoming advertising and marketing events and create proposals to maximize revenue.
  • Acquire high value advertising clients with good marketing budgets in SMEs and Upcoming Businesses.
  • Continuously expand and grow the number of active advertisers of the company.
  • Manage operations relating to campaign setup on internal and 3rd party tools.
  • Function as the customer point of contact for campaigns managed directly.

The Person

  • Should possess 1-2 years of Sales experience in FMCG/ Insurance / Media sector.
  • Must possess an extensive base of client contacts from the above mentioned industries.
  • Should have excellent communication/ negotiation skills.
  • Should be target-oriented and self-motivated.
  • Creative thinking and creative campaign creation for Sri Lanka's leading brands

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Digital Commerce, Loyalty Programs & Business Development

The Job

Responsible for coordinating, handling, affiliating and providing training and engage in problem solving; in the areas of eZ Cash, Star Points, Digital Vouchers, Digital Advertising and the Tourist Welcome Pack. To uplift merchant knowledge and expertise on Dialog Mobile commerce products and ensure greater customer coverage and revenue is achieved while facilitating, identifying and suggesting new and appropriate developments for the Digital Commerce product portfolio.

  • Coordinate and affiliate with partners in the areas of eZ Cash, Star Points, Digital Vouchers, Digital Advertising and the Tourist Welcome Pack, identifying potential areas for acquisitions and contribute to expand the coverage for Digital Commerce product base.
  • Assist merchants by providing necessary training on products and continuous developments to ensure quality service of merchants and satisfied customers.
  • Resolve complaints and take precautions to prevent them recurring and ensure customer retention.
  • Identify, select and approach appropriate customer market segments and implement relevant promotions to enhance the customer base.
  • Introduce existing Dialog M-commerce products and service to both existing and new merchants to ensure wider coverage of Dialog M commerce products.
  • Meet end user requirements relating to all Mobile commerce products, do frequent follow-ups, transmit necessary changes to enhance the quality of the products and services and ensure continuous improvements on efficiency and effectiveness of Dialog products and services.

The Person

  • Should hold a degree in Marketing/ Business Administration
  • Possess a minimum of 2 years work experience in related area.
  • Should also have excellent Marketing and Negotiation skills.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Technology

Network Operations and Service Assurance - Service & Network Assurance - Network Operations Centre

The Job

  • Lead the team to provide an uninterrupted service of OSS to support network operations and maintenance activities in 24 * 7.
  • Establish procedures and correct practices to overcome possible failures of the system and take adequate precautions for system vulnerabilities.
  • Ensure the readiness of the team and other resources for recovery actions in case of system failure and execute recovery plans accordingly to bring the system up and running within given SLA.
  • Evaluate and plan the system upgrade requirements and direct the team to execute them by coordinating with the vendor.
  • Coordinate with vendors to get the required support for OSS maintenance activities.
  • Make sure the OSS complies with network operational, planning and process requirements with the changes in dynamic technological and operational environments.
  • Direct the team to maintain up-to-date and accurate data relevant to the network and processes.
  • Authorize the system change requests by verifying impact for the existing setup.
  • Provide guidelines for all stakeholders of the system in order to make sure the OSS is efficiently and effectively used for its intended purpose.
  • Directing the team to facilitate new integration requirements with OSS.
  • Responsible to lead and coach the staff to deliver high level of performance by conducting periodic reviews of their performance against the agreed targets.
  • Responsible to identify the relevant training needs of the staff to ensure that they are fully equipped with required knowledge.
  • Responsible to strive towards improving employee motivational levels at the work place.
  • Responsible to build team work within the division and up lift team spirit to ensure efficiency and effectiveness.
  • Responsible to manage Human Resources for effective and smooth operation of the business.
  • Responsible to prepare Business Plans for the department.
  • Responsible for effective usage of allocated budgets.
  • Responsible to direct the team for delivery of BP projects within the budget for the required standards and timelines.
  • Responsible to identify and implement cost effective methods in order to run the business with effective cost management.

The Person

  • Should hold a BSc in Telecommunication Engineering from a recognized University
  • Should possess 3 Years post experience in the required field is an added advantage
  • Should have knowledge in Telecommunication industry and management accounting
  • Obtaining a MBA is an added advantage
  • Should possess excellent Communication and Analytical Skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Service and Network Planning - Analytics, Voice and VAS

The Job

  • Responsible for End to End Bit Error Rate(BER) Testing of International Private Leased Circuit (IPLC) and Ethernet Link testing by PING test or by using software tools & responsible for advanced test equipment and E1 and Ethernet, Optical Fi patching at data centers.
  • Responsible for visiting customer sites and installing equipment at data centers.
  • Create cross connections in the Alcatel 1660 Multiplexer (MUX)s.
  • Configure Cisco nodes in the Multi-Protocol Label Switching (MPLS) network.
  • Responsible for preparing handover documents for all services.
  • Responsible in preparing customer handover notes when required.
  • Update and amend handover notes for circuit reference changes.
  • Responsible to prepare monthly reports for Multiplexer (MUX) capacity utilization.
  • Prepare & maintain multiplexer (MUX) network and Global Multi-Protocol Label Switching (MPLS) network diagrams.
  • Maintain monthly Multi-Protocol Label Switching (MPLS) backbone link utilization reports for future capacity upgrading plan.
  • Maintain & upgrade support of nodes and assist to provision their customers.

The Person

  • NVQ level 5/IVQ level 5 qualification
  • OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Technology Strategy, Planning and Development

The Job

  • Responsible to Carry out access planning activities/network upgrades (GSM & 3G) effectively in a timely manner in association with all stakeholders to ensure superior service standards and customer satisfaction in the Uva region.
  • Compile network growth plan requirements and Utilization of effective cell planning techniques to ensure unhindered growth in coverage and capacity of GSM and 3G radio networks.
  • Ensure Network planning (and Optimization) are carried out effectively in order to provide network quality and service standards on par with international benchmarks.
  • Ensure Complaint resolution is carried out effectively in order to meet customer expectations.
  • Analyse network data and preparation of periodic reports. Closely monitor network indicators and update management of the network traffic growth and subsequent performance.
  • Assist other stakeholders in planning and implementing network upgrades.
  • Effective forecasting of radio network requirements to assist with procurement.
  • Participate for joint feasibility study and confirm the site selection in most effective manner.

Job Person

  • NVQ level 5/IVQ level 5 qualification
  • City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Technology Fulfilment and Assurance (CFSS)

The Job

  • This role is responsible in ensuring the relevant systems are up to date with accurate information
  • Preparation of SLA reports to maintain minimum buffer stock level (MBL)
  • Ensure providing alternate solutions in crisis situations to assure smooth and efficient operations and make sure the customer satisfaction
  • Coordinate between supporting divisions in order to obtain necessary support for the customer field support services teams to complete their tasks
  • Conduct customer visits and assist to troubleshoot & fault identification in instances where field teams require second level support
  • Maintain a good sync with the regional Engineer and share all updates at every deviation of faults & installations in the region
  • Ensure equipment replacement / relocation and rearrangement of customer premises equipment installations.
  • Design & maintain the customer solution track records for reporting purposes
  • Create sales accounts and settle end to end system requirements within SLA

The Person

  • Should possess NV Q Level -5 / IVQ Level -5
  • OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Technology

The Job

  • Responsible in maintaining specified standards and carryout all DTV related field operations according to SLA and arrange the teams for the field operations in a most cost effective way.
  • Handle daily delivery installation planning & assigning for respective teams to maintain smooth delivery installation planning.
  • Providing proper solutions & valid feedback according to customer queries to satisfy the customer requirements effectively.
  • Complaint handling & making appointments for customers to resolve the customer quires in effective and efficient manner.
  • Valuation & reconciliation of stocks for respective teams to ensure the accuracy level of the stock count.
  • Maintaining & prepare various reports with relevant to customer installation division
  • Coordinating & providing information to the teams to comply with the team's information requirements.
  • Mange & maintain the rosters of the team to ensure solutions being provided for the customers for their highest satisfactory level.

The Person

  • NV Q Level -5 / IVQ Level -5
  • City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Network Operations Centre

The Job

  • Responsible for monitoring external alarms of all elements of base station system networks and ensuring smooth continuation of relevant daily Operation & Maintenance tasks/procedures at NOC by the staff on roster.
  • Provide 1st level technical support during the shift and liaise with regional staff and on-call staff to get 2nd level technical support
  • Responsible for monitoring external alarms of core sites.
  • Monitoring and inform alarms to regional on call staff within SLA
  • Raise trouble tickets for external alarm notification at base stations and core sites.

The Person

  • NV Q Level -5 / IVQ Level -5
  • OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Technology Fulfilment and Assurance

The Job

  • Attend and rectify all Transmission, BSS and Power related issues during on-call period to minimize downtime according to KPI and SLA standards
  • Routine maintenance of all network elements (Transmission, Power and BSS) within region and correct all issues and malfunctions to maintain good environment in tower sites to deliver better service for customer
  • New deployments, upgrades, decommission and rearrangements of all regional network elements and do acceptances and UATs in line with quality standards
  • Documentation of job related activities and prepare required reports
  • Minimize cost of O&M and all other activities by optimum resource utilization

The Person

  • NV Q Level -5 / IVQ Level -5
  • City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Technology Fulfillment & Assurance - Technical Support Centre (TSC)

The Job

  • Provide technical assistance to walk- in customers effectively and efficiently to maintain a sustainable relationship
  • Responsible for providing operational feedback for a smooth and uninterrupted service.
  • Assist the officer in charge in branch to ensure a smooth branch operation.
  • Handle repairs up to level 1+ to provide consistence service delivery
  • Handle stationary/other utility orders to ensure resources are in line with the requirements
  • Preparing monthly report of TSC division to comply with management and documentation requirements.

The Person

  • NV Q Level -5 / IVQ Level -5
  • OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Enterprise Sales

Enterprise Business Control - Dialog Enterprise

The Job

  • Evaluate and manage the mobile base requests for corporate customers of Large Enterprise
  • Responsible in evaluating and managing the special requests for corporate customers of Large Enterprise in order to enhance the service
  • Responsible for complaining and update the freebies report in order to track benefits given to Large Enterprise customers
  • Prepare and produce monthly freebies reports for required stake holders
  • Monitor utilized budget and verify the available budget with sales and senior management
  • Streamline and re-design Business Control processes and act as a Single Person of Contact (SPOC)
  • Responsible for calculating and creating commitment schemes and device rental values for Enterprise customers in order to enhance service levels and product portfolios
  • Responsible for Communicating commitment and device rental values for Large Enterprise

The Person

  • Should Possess Degree in Management / Marketing
  • Professional qualification in CIMA will be an added advantage
  • Minimum of 3 years experience in similar capacity
  • Should have excellent communication skills, team building and ability to work under pressure

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Enterprise - Large Enterprise

The Job

  • Achieve sales targets and promote Dialog Enterprise product and solutions in order to increase revenue growth of the division
  • Identify and translate customer needs and requirements to propose relevant products/solutions and create high customer value proposition
  • Liaise with the Sector Manager and execute marketing campaigns and promotional activities to grab new business opportunities
  • Conduct presentations, demonstrations on Large Enterprise offerings to prospective and existing customers
  • Provide an exceptional service to existing clients by managing their accounts, identifying and resolving issues in order to ensure 100% customer retention
  • Responsible for frequent official visits to the assigned Large Enterprise clients in order to build strong relationship whilst increasing credibility, customer engagement and business opportunities
  • Consistently monitor customer usage of Dialog services to control churn rate and revenue movements
  • Liaise with Enterprise Technology team and other divisions to establish a technology driven approach in Large Enterprise offerings
  • Administer market intelligence by analysing the market trends to identify emerging customer requirement, industry movements and new business opportunities to ensure market penetration
  • Liaise with engineering and technical teams to design and provide appropriate solutions to customers by assessing the complexity of customer requirements
  • Execute special promotions & events together with Large & Medium Business teams to ensure market penetration and customer awareness of enterprise products and solutions
  • Attend corporate events, meetings, conferences and trade fairs etc, to represent Dialog and Large & Medium Business whilst strengthening the clientele and customer network
  • Ensure to acquire and refresh knowledge on Dialog Enterprise products and solutions to increase effectiveness of the product & solution offerings

The Person

  • 2 years of work experience in corporate/B2B sales
  • Knowledge on corporate telecommunication products and solutions is an added advantage
  • Professional qualification in CIM/SLIM is an added advantage
  • Should possess excellent Communication and Analytical Skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Enterprise - Small & Medium Business

The Job

Promote enterprise products offered by Small & Medium Business division. Achieve business targets in order to meet the individual and company objectives whilst ensuring revenue growth. Manage and retain existing customers whilst looking for new business opportunities within Small & Medium Business segment

  • Achieve sales targets and promote Dialog Enterprise product and solutions in order to increase revenue growth of the division
  • Identify customer needs and requirements to propose relevant products/solutions and create high customer value proposition.
  • Liaise with the Sector Manager and execute marketing campaigns and promotional activities to grab new business opportunities
  • Conduct presentations, demonstrations on Small & Medium Business offerings to prospective and existing customers
  • Liaise with Customer Lifecycle Management team and provide an exceptional service to existing clients by managing their accounts, identifying and resolving issues in order to ensure 100% customer retention
  • Responsible for frequent official visits to the assigned Small & Medium Business customers in order to build strong relationship whilst increasing credibility, customer engagement and business opportunities.
  • Responsible for credit collection of assigned business accounts as per the Credit Policy of the Company and assist collection team throughout collection process
  • Consistently monitor customer usage of Dialog services to control churn rate and revenue movements
  • Administer market intelligence by analysing the market trends to identify emerging customer requirement, industry movements and new business opportunities to ensure market penetration
  • Attend corporate events, meetings, conferences and trade fairs etc, to represent Dialog and Small & Medium Business whilst strengthening the clientele and customer network.
  • Execute special promotions & events together with Small & Medium Business team to ensure market penetration and customer awareness.
  • Ensure to acquire and refresh knowledge on dialog enterprise products and solutions to increase effectiveness of product & solutions offering

The Person

  • Diploma or Degree in Marketing/ Business Management from a recognised university/institute
  • Professional qualification in CIM/CIMA is an added advantage
  • Knowledge on corporate telco products and solutions is an added advantage
  • 2 years of work experience in corporate sales
  • Should possess excellent Communication and Analytical Skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Enterprise - Enterprise Technology

The Job

  • Interface with the enterprise customers on the technical management regularly while taking proactive measures to understand customer technical requirements
  • Design, Develop and customize the solution according to customer requirements
  • Coordinating with network technical teams confirm with technical and other expertise for solution deliverability
  • Proper evaluation of 3rd party procurements as per GSCM guidelines
  • Prepare the solution Technical proposal and Costing, and forward to BCU/Sales for realization
  • Provide Technical details/WOs for relevant parties for implementations and follow up with all relevant parties for proper implementation completion
  • Ensure proper Project Management practices at all levels
  • Directly involve in sectional work, other operational activities and activities involving other providers & vendors
  • Provide Operational Report inputs and Solution diagrams and technical write-ups for customer proposals

The Person

  • Should Possess B.Sc. Engineering Degree in Electronic/Telecommunication/IT or Equivalent Qualification from a recognized university
  • 1-2 years of work experience
  • Knowledge in Data/ Voice communication/IDC technologies and application
  • Should have Sound Analytical Knowledge
  • Should possess Excellent Project Management Skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Enterprise - Large Enterprise

The Job

  • Provide key accounting & sales Support for assigned teams and assist to achieve targets and revenue.
  • Submission of the monthly reports with the relevant information and provide feedback on divisional improvement
  • Responsible for service visits to respective Team Accounts and handle walk-in customers
  • Conduct presentations to customers on a monthly basis to promote VAS / Biz-care to achieve target
  • Handle Upgrade evaluations, issuance and returns
  • Handle all sales and complaints and inquiries of the responsible sectors and given by the management and supervisor
  • Ensure verification of applications, modifications and handle rejections and re-submission with corrections
  • Responsible for D-tracking of all documents verified and sent for activations
  • Credit calling – liaising with customers on collections
  • Cross sell and Up sell within the sector accounts for revenue addition

The Person

  • Possessing a Diploma / Degree in Business Management / Marketing from a recognized university will be an added advantage.
  • Minimum of 2 years' working experience in service / activations background with internal system awareness.
  • Should have excellent communication skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Enterprise - Large & Medium Business

The Job

  • Achieve sales targets and promote Dialog Enterprise product and solutions in order to increase revenue growth of the division
  • Identify and translate customer needs and requirements to propose relevant products/solutions and create high customer value proposition
  • Liaise with the Sector Manager and execute marketing campaigns and promotional activities to grab new business opportunities
  • Conduct presentations and demonstrations on Large & Medium Business offerings to prospective and existing customers
  • Provide an exceptional service to existing clients by managing their accounts, identifying and resolving issues in order to ensure 100% customer retention
  • Responsible for frequent official visits to the assigned Large & Medium Business customers in order to build strong relationship whilst increasing credibility, customer engagement and business opportunities
  • Consistently monitor customer usage of Dialog services to control churn rate and revenue movements
  • Administer market intelligence by analysing the market trends to identify emerging customer requirement, industry movements and new business opportunities to ensure market penetration
  • Liaise with engineering and technical teams to design and provide appropriate solutions to customers by assessing the complexity of customer requirements
  • Execute special promotions & events together with Large & Medium Business team to ensure market penetration and customer awareness of enterprise products and solutions
  • Attend corporate events, meetings, conferences, trade fairs etc, to represent Dialog and Large & Medium Business whilst strengthening the clientele and customer network
  • Ensure to acquire and refresh knowledge on dialog enterprise products and solutions to increase effectiveness of product & solutions offering

The Person

  • Diploma or Degree in Marketing/ Business Management from a recognised university/institute
  • Professional qualification in CIM/CIMA is an added advantage
  • Knowledge on corporate Telecommunication products and solutions is an added advantage
  • 2 years of work experience in corporate sales
  • Should possess excellent Communication and Analytical Skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Supply Chain Management

Supply Chain Management

The Job

  • Responsible in optimizing supply chain efficiency through timely execution of technical Capex BP procurements within calendar year in order to achieve business goals
  • Support to develop, lead& implement sourcing initiatives in order to reduce cost YoY in collaboration with the internal functional groups
  • Carryout and lead benchmarking activity across a range of relevant category areas to ensure the group is procuring at the right pricing levels
  • Manage the commercial relationship of key suppliers to ensure delivery of all negotiated pricing, terms and conditions
  • Lead all internal stakeholders to facilitate contract negotiation, signing, ordering and preparation of RFP and resolution of pre-bid clarifications alliance with the users
  • Work with suppliers to ensure Dialog reaps all benefits of BOI concessions by implementing guidelines of Legal, Regulatory and imports and exports
  • Ensure inventory and budget controls in place by Technology Resource Planning and Group Network Development during the ordering process
  • Structuring of contracts to ensure optimal impact of capex projects on company financials by negotiating with suppliers delivery and payment models which will minimize Capital Work In Progress (CWIP) and optimize Return on Investment and Capital (ROIC)
  • Working with user and process design groups to optimize in terms of efficiency and cost, supplier's interactions and project responsibility matrices and other relevant contractual documents
  • Manage and execution of procurement process for portfolios to ensures delivery as per businesses schedule and requirements
  • Negotiate with the relevant users, the variations in price, delivery and specifications to maintain material requirements in order to effectively achieve business objectives
  • Maintain controls to ensure the vendors are preparing the pricing BOQs based on the mutually agreed price and commercial models
  • Attending stakeholder queries with related to commercials in key projects
  • Ensure timely renewal of annual maintenance contracts and service continuity of support services
  • Developing proactive measures to ensure time minimization of procurement cycle times such as development and implementation of catalogues and frameworks for repetitive procurements and services

The Person

  • Should hold a Degree in Engineering or Management
  • Possess a professional qualification in CIMA
  • Should have 3 years of experience in ICT sector
  • Should possess excellent communication skills, technological and business understanding and ability to work under pressure

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Next Generation Retail Sales

Next Generation Retail Sales - Modern Channels

The Job

  • Carry out the given sales strategies, seasonal and ad hoc promotional strategies in order to contribute towards the territory sales targets
  • Ensure the required man power is available to achieve sales targets
  • Monitor and ensure the availability of stock, for the sales agents to carry out sales effectively
  • Provide accurate information for management reporting such as sales performance, efficiencies
  • Work closely with required internal departments and regional sales teams
  • Implement and execute of door to door Management Control System
  • Ensure work is carried out within given guidelines as per compliance and ISO standards

The Person

  • GCE Ordinary Level/Advanced Level
  • Minimum 2 - 3 years of sales experience

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

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