Properly designing a new call center is one of the most important tasks any organization may face. ECM helps its clients avoid the major pitfalls associated with this important effort. Some of the key components of our call center design services include:
Dialog Service Frontline and Enterprise Contact Management was honored with the following awards as well as the most prestigious APCSC Customer Relationship Excellence Award
Winner of the prestigious Customer Management Award in the following categories:
Dialog Service Centre’s and Enterprise Contact Management accredited with the APCSC Customer Service Quality Standard (CSQS)
Nations Best Customer & Supplier Relations awarded by the Ceylon Chamber of Commerce
Overall Winner, National Business Excellence Award (Gold Award)
ISO9001:2000
Quality Management System which was on ISO’s 1994 standard was upgraded and recertified to the current version
Winner, Asia Pacific Quality Award – Service Category (Large Scale)
Winner, National Quality Award Large Scale Service Category
ISO 9002:1994
Certification - Earning the distinction of being the first South Asian telecommunications operator to be awarded the certification
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Peter Drucker
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
Donald A. Adams
High achievement always takes place in the framework of high expectation.
Charles F. Kettering
Migration is an inspirational and rational procedure that helps us evolve towards an open culture in change management to bring you a higher return on investment.
Our work is the presentation of our capabilities.
Edward Gibbon
There is no efficiency without measurement.
Pleasure in the job puts perfection in the work.
Aristotle
We are what we do repeatedly. Excellence, then, is not an act but a habit.
Aristotle
Migration is an inspirational and rational procedure that helps us evolve towards an open culture in change management to bring you a higher return on investment.
Always connected, come what may.
In choosing corporate partners we emphasize compatibility with our core values and look to build alliances ensuring advancement and profitability for all stake holders.
