Dialog

• 2008

  Dialog Service Frontline and Enterprise Contact Management was honored with the following awards as well as the most prestigious APCSC Customer Relationship Excellence Award

  • Service Centre of the Year
  • Best -in-class for proactive Service Management
  • Best use of Knowledge Management
  • Innovative Technology of the Year

  

• 2007

  Winner of the prestigious Customer Management Award in the following categories:

  • Customer Management Strategy Award - Asia Pacific
  • Customer Management Technology Award-Asia Pacific
  • Retail customer Experience Award- Asia Pacific

  

• 2006

  Dialog Service Centre’s and Enterprise Contact Management accredited with the APCSC Customer Service Quality Standard (CSQS)

  

• 2005

  • National Business Excellence Gold Award
  • The Most Customer Centric Organization – Inaugural TM Group Awards

  

• 2004

  Nations Best Customer & Supplier Relations awarded by the Ceylon Chamber of Commerce

• 2004

  Overall Winner, National Business Excellence Award (Gold Award)

  

• 2003

  ISO9001:2000
  Quality Management System which was on ISO’s 1994 standard was upgraded and recertified to the current version

  

• 2002

  Winner, Asia Pacific Quality Award – Service Category (Large Scale)

  

• 2001

  Winner, National Quality Award Large Scale Service Category

  

• 1999

  ISO 9002:1994
  Certification - Earning the distinction of being the first South Asian telecommunications operator to be awarded the certification

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

Peter Drucker

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.

Donald A. Adams

High achievement always takes place in the framework of high expectation.

Charles F. Kettering

Migration is an inspirational and rational procedure that helps us evolve towards an open culture in change management to bring you a higher return on investment.

 

Our work is the presentation of our capabilities.

Edward Gibbon

There is no efficiency without measurement.

 

Pleasure in the job puts perfection in the work.

Aristotle

We are what we do repeatedly. Excellence, then, is not an act but a habit.

Aristotle

Migration is an inspirational and rational procedure that helps us evolve towards an open culture in change management to bring you a higher return on investment.

 

Always connected, come what may.

 

In choosing corporate partners we emphasize compatibility with our core values and look to build alliances ensuring advancement and profitability for all stake holders.