Package Conversions

Package Conversions

Now you can move from postpaid connection to prepaid connection & vice versa while retaining your existing number. Simply visit any Dialog customer service centre.

Pricing

Prepaid to postpaid

  • Per second billing / Per minute billing.
  • Local Call Deposit charges are based on package selection.
  • Initial conversion is Free of Charge.
  • There onwards Rs.1000/- will be charged as a conversion fee.

Postpaid to prepaid

  • Initial conversion is Free of Charge.
  • There onwards Rs.1000/- will be charged as a conversion fee.

Conditions

1. Consideration on prepaid to postpaid

  • The remaining balance in the Pre paid account will be transferred to the Post paid connection as a payment.
  • Convergence is not allowed for Home Zone and Ethera Methera connections.
  • Customer User Groups (CUG) will be removed after the package change.
  • Concerns in following services
    • Prepaid MY10 – Customer can activate Post paid MY10 and add numbers again.
    • Prepaid Double – The tag will be removed and will not be able to use this service.
    • RingIn tone – Customer will be able to continue the service, after the prepaid advance rental period is over the customer will be charged the normal postpaid rental.
    • IDD – The customer will have to keep the deposit to reconnect the IDD in postpaid.
    • Prepaid Roaming – Service will be disconnected , Customer has to obtain postpaid Roaming.
  • Connection which involves a Dual SIM, Twin SIM cannot activate Pre to Post or Post to Pre service.
  • Minimum requirement to proceed with Pre to Post conversion would be 01 month network stay (Note: This is applicable only for Pre paid to Post paid conversion.)

1.1. Per second billing

  • If the customer has already activated per second billing, free minute facility will be activated automatically after the package change.

1.2. Life Time discount

  • One time – If the service was activated in Prepaid this will automatically get transferred to postpaid.
  • Installment – If installment scheme was activated, the customer needs to pay the balance installment before the conversion.

2. Consideration on Postpaid to Prepaid

  • Outstanding on the Post paid connection.
  • The outstanding in the postpaid connection will not be transferred to the prepaid connection.
  • The customer will have to settle the outstanding before the conversion.
  • If Roaming (including SMSR) is activated in the connection the conversion will happen after 2 weeks from the requested date and the Roaming service will be deactivated on the requested date.

2.1. Single User Groups will be removed after the package change.

  • MY10 – Customer can activate and add numbers again.
  • Supplementary – Will not be available, customer can add a prepaid number as Prepaid Double

2.2. Life Time Discount

  • One time – If the service was activated in postpaid, when converting the Life Time discount will be automatically activated.
  • Installment – If installment scheme was activated, the customer needs to pay the balance installment before the conversion.

2.3. Per second billing

  • If the customer has already activated bulk free minutes after the package change per second billing will be activated upon customer request.

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