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Please provide your suggestions and feedback to improve our services. Our staff will incorporate your suggestions as soon as possible.

General Feedback and Suggestions

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Email

Contact Number

Service Type

Mobile Number

Nature of Comment

General Comments

Customer service is our top priority. We rely on your feedback to help improve the next visit you make to one of our outlets.

Please use the form below to give us feedback on your experience with us.

Feedback on Outlet Visit

Name

Email

Contact Number

Location visited

142, Puttalam Road, Nikaweratiya.

33, Maradankadawala Road, Kekirawa.

448 Maithripala senanayake MW, New town, Anuradhapura

63, Rajangana Junction, Kurunegala Road, Tambuttegama.

9, Main Street, Anuradhapura

199A, Colombo Road, Hatton

219, Main Street, Bandarawela

37-39, Modern Complex, Cocowatte Road, Badulla

60, Nuwara Eliya Road, Welimada.

Level 3 , Echelon Square , World Trade Centre

141, Malay Street, Colombo 02 (Slave Island).

455, Union Place, Colombo 02

422, Galle Road, Colombo 03

L2, Crescat Boulevard, Galle Road, Colombo 03.

Modern Arcade , No 528, Alfred House Avenue (Mezzanine Floor), R A De Mel Mawatha,Colombo 3

The Future centre, No 31, Deal Place, Colombo 3.

183, Bauddaloka Mawatha (Bulas Road), Colombo 04.

29/2, Vishaka Road (Duplication Rd), Colombo 04

29/2, Vishaka Road (Duplication Rd), Colombo 04.

329, Meewella Building, Galle Road, Colombo 04.

291/43 A, Havelock Gardens, Colombo 05

525, Elvitigala Mawatha, Colombo 05.

362, Galle Road, Wellawatta

10, Ward Place, Colombo 07(At ODEL Union Place)

1113 Maradana Road, Borella, Colombo 08.

8, Kolonnawa Road, Dematagoda

The Future world , NO 338, T.B Jayah Mawatha , Colombo 10

12, Prince Street, Colombo 11

231, Main Street, Colombo 11

27, Mihindu Mawatha, Colombo-12.

78 N, Jampattah Street, Colombo-13

173, Prince of Wales Avenue, Colombo-14

342, Aluthmawatha, (Mattakkuliya) Colombo - 15.

121A, Wackwella Road, Galle

165, Galle Road, Hikkaduwa

22 Havelock Road, Galle.

47, Station Road, Ambalangoda.

112 B, Negombo Road, Ja Ela

159/A,Hunupitiya Rd Junction, Kandy Road, Kiribathgoda

23, Katunayake Road, Minuwangoda.

26A, Kadawatha Road, Ragama.

28/1, Negambo Road, Kandana.

4, Bauddhaloka Mawatha, Gampaha

406B, Kandy Rd, Kadawatha

41, Negambo Road, Wattala

436G, Baseline Road, Ewariyawatta, Katunayaka.

507, Negombo Road, Mahabage, Welisara

57, Kandy Road, Kiribathgoda

70, Colombo Road, Kirindiwela.

Sri Ramya Building, Kandy Road, Nittambuwa

135, Dutugamunu Street, Kohuwala.

153/1, Old Road, Maharagama

154,B/1,High Level Road, Nugegoda.

178A, New Galle Road, Moratuwa

19, Colombo Road, Kaduwella

22, High level Road, Kottawa.

220, St, Joseph's Street, Negombo

248, Kaduwela road, Battaramulla.

26, Colombo Road, Avissawella.

275, Nawala Avenue, Nawala

354, Kotte Road, Pita-Kotte

37, Negambo Road, Peliyagoda.

40, Moratuwa Road, Piliyandala

400/44, Galle Road, Ratmalana.

51/1, Main Street, Athurugiriya

58, Galle Road, Dehiwala.

585, Kolonnawa Road, Wellampitiya

70 A/2, Highlevel Rd, Homagama

70 A/2, Highlevel Rd, Homagama.

766 1/2, Kaduwela Road, Malabe

84, Stanley Thilakaratne Mawatha, Nugegoda

90A, Galle Rd, Mt,Lavinia

Amity Building Complex shop #M-11, 123, High Level Rd, Maharagama

33E, Tissa Road, Hambanthota

48, Tangalle Road, Beliatta

69, Hambanthota Road, Tissamaharamaya

74/1, Main Street, Ambalanthota

183, Main Street, Kalutara - South

28, Horana Rd, Panadura

312, Galle Road, Aluthgama.

93/2, Agalawatte Road, Mathugama

95, Rathnapura Road, Horana

Nithma Building, Kaluthara Road, Bandaragama.

154/1, Kurunegala Road, Katugastota

178, D.S Senanayake Veediya, Kandy

212/5A ,Ambagamuwa Road, Gampola

4, Gampola Road, Peradeniya

61, Matale Road, Akurana

7, D. S. Senanayake Street, Kandy

128, Ground Floor, Colombo Road, Warakapola

185, Main Street Kegalle

51, Main Street, Mawanella

200, Kurunegala Road, Narammala.

27, Negombo Road, Kurunegala

52, Dayarathne Building, Kurunegala Road, Wariyapola.

60A, Watagala Building, Kurunegala Road, Kuliyapitiya

83, Negombo Road, Giriulla.

87, Colombo Road, Kurunegala.

138, King Street, Matale

555, Anuradhapura Road, Dambulla

Ganewatta Trade Centre, Kalawewa Junction, Galewela.

23A, Main Street, Akuressa.

26, New Tangalle Road, Kottuwegoda, Matara

48/1/1, Beliatta Rd, Tangalle

6A, Samaraweera Place, Weligama

01, Potuvil Road,Monaragala

0/1, Lawson Street, Nuwara Eliya

528, First Cross Street, Hingurakgoda.

693, Main Street, Kaduruwela

12, Kurunegala Road, Anamaduwa.

2/5, Colombo Road, Chilaw

225, Colombo Road, Wennapuwa.

58, Kurunegala Rd , Puttalam

101/C, Ratnapura Road, Pelmadulla

138/8, Main Street Balangoda.

155, Main Street, Eheliyagoda.

189, Main Street, Ratnapura

21, Main Street, Pallegama, Embilipitiya

Visited On

Date : Time :

1. Atmosphere of the outlet

No Comments

2. Did you receive a warm welcome when you walked up to the counter?

Yes No

3. Speed at which you were attended to

No Comments

4. Politeness of staff

No Comments

5. Ability of staff to answer all your questions

No Comments

6. Did the Customer Service Representative offer you further assistance?

Yes No

7. How would you rate the overall experience?

No Comments

If unsatisfied, please state the reason(s)

8. Would you recommend our services to a friend?

Yes No

9. Any other comments / suggestions

10. What are your reasons for selecting Dialog?

Customer service is our top priority. We rely on your feedback to help improve the next call you make to our Contact Centre.

Please use the form below to give us feedback on your experience with us.

Feedback on the Contact Centre

Name

Email

Contact Number

Customer Service Department

Number Called From

Date and time of contacting the hotline

Date : Time :

1. Time taken to connect to a call centre agent

No Comments

2. Were you warmly greeted?

Yes No

3. Politeness of staff

No Comments

4. Ability of staff to answer all your questions

No Comments

5. Did the Customer Service Representative offer you further assistance?

Yes No

6. How would you rate the overall experience?

No Comments

7. Would you recommend our services to a friend?

Yes No

If unsatisfied, please state the reason(s)

8. Any other comments / suggestions

9. What are your reasons for selecting Dialog?

While apologizing for any inconvenience you may have suffered we urge you to fill in the required details, so that one of our employees could get back to you as soon as possible.

Name

Email

Contact Number

Service Type

Mobile Number

Nature of Complaint

General Complaint

Do not hesitate to contact our contact centre for any queries.

Dialog Mobile

Snail Mail

No 475, Union Place, Colombo 02.

Hot Lines

Post paid customers	0777 678 678
Pre paid customers	0777 123 456
Priority Hotline	0777 633 633
Global Hotline	0777 567 567
Roaming Hotline	0777 999 777 / 0777 99 77 99
Black Berry Hotline	0777 678 678
3G Video Hotline	678

E Mails

Customer Service	service@dialog.lk
Billing	bill@dialog.lk

Fax

Customer Service	0112 678 698
Billing	0112 678 697
Contact Center Fax line	0777 087 917

Dialog TV

Snail Mail

No 475, Union Place, Colombo 02.

Hot Lines

Billing	0777 679 679
Customer Service	0777 679 679

E Mails

Customer Service	service@dialog.lk
Billing	dtv.billing@dialog.lk

Fax

Customer Service	0112 678 698
Billing	0112 678 697

Dialog CDMA

Snail Mail

3rd Floor, No 528, R.A. De Mel Mawatha, Colombo 03.

Hot Lines

All customers	0117 100100
Dialog i	0112676576 / 0777 676 576

E Mails

Customer Service	service@dialog.lk
Billing	bill@dialog.lk

Fax

Customer Service	0112 678 698
Billing	0112 678 697
Call Center	+94 777 087917 (Call Centre)

Dialog Broadband

Snail Mail

3rd Floor, No 528, R.A. De Mel Mawatha, Colombo 03.

Hot Lines

All customers

0117 100 100

E Mails

Customer Service	service@dialog.lk
Billing	bill@dialog.lk

Fax

Customer Service	0112 678 698
Billing	0112 678 697
Call Center	+94 777 087917 (Call Centre)

If you think a pledge has been broken, or dissatisfied with the service you received, please contact us on our hotlines, send us an email or fill out the following form. We will respond within 2 working days.

Name

Mobile Number / CDMA / TV Number

NIC Number

Claim Category

Date of incident

Incident

References

Contact number (any other)

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