Please provide your suggestions and feedback to improve our services. Our staff will incorporate your suggestions as soon as possible.

General Feedback and Suggestions

Name

Email

Contact Number

Service Type

-- Select Service Type -- Dialog Mobile Dialog Fixed Dialog TV Dialog Broadband Dialog Global

Mobile Number

Nature of Comment

-- Select Service Type -- Billing Related Contact Centre Products and Services Service Centres and Service Points Other

General Comments

Customer service is our top priority. We rely on your feedback to help improve the next visit you make to one of our outlets.

Please use the form below to give us feedback on your experience with us.

Feedback on Outlet Visit

Name

Email

Contact Number

Location visited

-- Select District -- Anuradhapura Badulla Colombo 01 Colombo 02 Colombo 03 Colombo 04 Colombo 05 Colombo 06 Colombo 07 Colombo 08 Colombo 09 Colombo 10 Colombo 11 Colombo 12 Colombo 13 Colombo 14 Colombo 15 Galle Gampaha Greater Colombo Hambantota Kalutara Kandy Kegalle Kurunegala Matale Matara Monaragala Nuwara Eliya Polonnaruwa Puttalam Ratnapura

Visited On

Date :              Time : -- Select Time -- 08:00 [8:00am] 09:00 [9:00am] 10:00 [10:00am] 11:00 [11:00am] 12:00 [12:00pm] 13:00 [1:00pm] 14:00 [2:00pm] 15:00 [3:00pm] 16:00 [4:00pm] 17:00 [5:00pm] 18:00 [6:00pm] 19:00 [7:00pm] 20:00 [8:00pm]

1. Atmosphere of the outlet

2. Did you receive a warm welcome when you walked up to the counter?

Yes No

3. Speed at which you were attended to

4. Politeness of staff

5. Ability of staff to answer all your questions

6. Did the Customer Service Representative offer you further assistance?

Yes No

7. How would you rate the overall experience?

If unsatisfied, please state the reason(s)

8. Would you recommend our services to a friend?

Yes No

9. Any other comments / suggestions

10. What are your reasons for selecting Dialog?

Customer service is our top priority. We rely on your feedback to help improve the next call you make to our Contact Centre.

Please use the form below to give us feedback on your experience with us.

Feedback on the Contact Centre

Name

Email

Contact Number

Customer Service Department

-- Select Customer Service Department -- Postpaid customers [0777 678 678] Prepaid customers [0777 123 456] Roaming Hotline [0777 999 777] Corporate Hotline [0777 887 887] Club Vision [0777 678 680] [0777 676 580] DTV [0777 679 679] CDMA/ Broadband [0117 100 100] NEXUS Hotline [0777 676 580]

Number Called From

Date and time of contacting the hotline

Date :              Time : -- Select Time -- 00:00 [12:00am] 01:00 [1:00am] 02:00 [2:00am] 03:00 [3:00am] 04:00 [4:00am] 05:00 [5:00am] 06:00 [6:00am] 07:00 [7:00am] 08:00 [8:00am] 09:00 [9:00am] 10:00 [10:00am] 11:00 [11:00am] 12:00 [12:00pm] 13:00 [1:00pm] 14:00 [2:00pm] 15:00 [3:00pm] 16:00 [4:00pm] 17:00 [5:00pm] 18:00 [6:00pm] 19:00 [7:00pm] 20:00 [8:00pm] 21:00 [9:00pm] 22:00 [10:00pm] 23:00 [11:00pm]

1. Time taken to connect to a call centre agent

2. Were you warmly greeted?

Yes No

3. Politeness of staff

4. Ability of staff to answer all your questions

5. Did the Customer Service Representative offer you further assistance?

Yes No

6. How would you rate the overall experience?

7. Would you recommend our services to a friend?

Yes No

If unsatisfied, please state the reason(s)

8. Any other comments / suggestions

9. What are your reasons for selecting Dialog?

While apologizing for any inconvenience you may have suffered we urge you to fill in the required details, so that one of our employees could get back to you as soon as possible.

Name

Email

Contact Number

Service Type

-- Select Service Type -- Dialog Mobile Dialog Fixed Dialog TV Dialog Broadband Dialog Global

Mobile Number

Nature of Complaint

-- Complaint Type -- Billing Related Contact Centre Products and Services Service Centres and Service Points Other

General Complaint

If you think a pledge has been broken, or dissatisfied with the service you received, please contact us on our hotlines, send us an email or fill out the following form. We will respond within 2 working days.

Name

Mobile Number / CDMA / TV Number

NIC Number

Claim Category

-- Select Category -- Pledge to connect you Pledge to respond to you Pledge to provide accessible and efficient service Pledge to deliver your bill Pledge to provide 'Door to Door' Service

Date of incident

Incident

References

Contact number (any other)