Billing Cycle & Format
Billing Cycle
| Cycle 1 | From the 15th of each month to the 14th of the next month. |
| Cycle 2 | From the 5th of each month to the 4th of the next month. |
Bill Format
Each individual bill will have its own unique 18-digit number.
02 - Billing Cycle
The period for which the bill is generated. As per the above e.g. January billing cycle is commenced from the 15th of December and ends on the 14th of January.
03 - Account Number
Assigned account number for the particular connection.
04 - Shows the previous months total balance due
Shows the previous months total balance due As at 14th of that particular month Ex.(14th Mar 2005)
05 - Shows the total payment made as at the last bill date
06 - Is the current Billing Cycle
07 - IDD Rerouting Charges
The charges that appear are the IDD rerouting charges. The special IDD rates will apply as per the category of the country.
08 - Indicates the payment location code
Indicates the payment location code, receipt number and the amount paid.
09 - Monthly Services
Post-paid connections are charged a monthly subscription fee on the basis of advance rental. For example May subscription fee will be charged in April. The rental will differ according to the package purchased.
On the first month bill the monthly services will be charged on a pro rate basis (rental being charged only for the used period). This will also apply to package changes carried out during a particular billing cycle and all value added services where a rental is charged.
e.g.: SMS/CLIP
Note : If purchased on the 14 th of a particular month, only the advance rental will be applied.
Detail bill - Rs. 75/- (per last 30 days).
The customer needs to be physically present.
Charging Methodology
First month rental (Pro rate)
e.g.: Super 500 connection purchased on the 29th of January ’04.
Rental * Number of days from connection to the end of the billing cycle.
Prorate = -------------------------------------------------------------------------------------------------------
Days in the month
500 * 16
Prorate = ----------------- = 258.06
31
The sum that will be indicated in the monthly services section will be Rs. 758.06. (Pro rate + advance rental of Rs. 500)
10 - International Roaming Charges
The total call charges that appear in the Automatic International roaming section will be indicated here. This will be the rate/s of the roaming operator of that particular country/s that the customer visits.
Under this column calls received and dialed while on roaming will be shown. Incoming will be indicated by ‘I’ and outgoing ‘O’ (ref: below e.g.)
| SEQ. | DATE | TIME | PHONE NO | UNITS | RATE | SERV | TOTAL |
|---|---|---|---|---|---|---|---|
| 01 | 20.03.2005 | 22:47:42 | 9477000003 | 1 | 0 | AUSTA | 37.160 |
| 02 | 21.03.2005 | 08:06:22 | 1210xxxxx | 3 | I | AUSTA | 176.450 |
| 03 | 21.03.2005 | 08:07:18 | 1210xxxxx | 25 | 0 | AUSTA | 176.450 |
As seen seq. no.1 it indicates an outgoing SMS, Seq. 2 indicates an incoming call and seq.3 an outgoing call.
11 - Total Call Charges
The total of all-local, IDD and rerouted call charges, SMS and GPRS will be shown under this section. A breakdown of the incoming and outgoing call charges could be viewed from the second page of the bill.
12 - Miscellaneous Charges
Waivers to be given and additions to the bill appear under this section (Waivers will be shown with a minus sign in front).
13 - Contract Charges
Certain packages are issued with a contract. A contract is an agreement between the subscriber andDialog Telekom PLC with a common understanding of legal terms and conditions to maintain a minimum call charge worth a certain amount each month failing which the balance will have to be paid by the customer. The contract differs according to the package. If the customer's call charges does not added up to the contract amount for a particular month the difference will be added to the bill as the contract charge.
Charging Methodology
Eg : Package with a monthly rental of 500 and a Contract charge of Rs. 1000. Call charges for the month is Rs. 400.
Contract Charges = Total contract – (Rental + Call Charges)
= 1500 - (500 + 400)
= Rs. 600.00
Note : on the first months bill the contract will be charged on a prorate basis.
(Total Contract = Rental + Contract)
14
Surcharges - A surcharge of 2% per month will be charged on the out standing balance, if payment is not made by the due date given on the bill. The late payment fee will be charged as follows :
E.g. : Interest for Feb ’04 will be charged in the April '04 bill (every other month)
Discount - A reduction from the full or a specified amount based on usage/volume is reflected as a discount. There are several types of discounts and the description of same is given on the 2nd page of the bill. The 1st page carries the summation of the discount.
Eg : Blaster/Data discount.
15 & 16 - Tax/Levy
VAT
Tax Invoice : If a customer is VAT registered he will receive an invoice with the tax amount shown separately. If the customer is not registered for VAT he will receive an invoice with the tax added to his call charges and rental.
* Note : VAT will not be applicable for the Automatic International Roaming charges
For a breakdown of tax components click here.
17 - Amount Due
The date stated here indicates the due date for payment and the due amount for that particular month.
How will you be charged after the line is temporarily disconnected?
- If there is an outstanding
- If there is no outstanding
- After permanently disconnected
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