Credit Services
At Credit Management, we are willing to go the extra mile to offer you enhanced service.
Be Familiar with Your Credit Limit
Dialog post-paid subscribers are assigned a credit limit from inception. The amount may differ based on the package, customer type and category.
Reasons for Service Interruptions Due to Credit Actions
- Exceeding your assigned credit limit.
- No payment made by the due date as agreed.
- Accumulation of outstanding amounts due to non-payment. (Note: This is irrespective of the assigned credit limit).
- Bill Returns.
- Cheque Returns.
- Non-payment for other disconnected lines under your NIC/ Business Registration Certificate.
Tips to stay connected while managing your bill
- Make prompt payments on or before the due dates to be rewarded with Star Points plus avoid interest charges.
- Identify frequent disconnection reasons and take proactive action.
- Seek our assistance to help monitor your usage.
- Manage your bills by utilizing the special services offered by us via various promotions.
- Select packages to compliment your usage.
- Look at easy payment methods – Standing Order Instructions, Online payments, Star points etc.
Credit Services
We are ready to take care of your credit facilities and assist you with enhanced service.
- Credit limit enhancement to suit your usage.*
- Restricting your credit limit as per your request*
- Convenient payment plans for permanently disconnected lines*
* Please note that the above is offered upon meeting Dialog Credit Management policies and conditions. The facilities will be offered only to post paid individual packages/ connections.
Please E-mail us at credit@dialog.lk for further details.
Credit Pledge : To serve within 48 Hours
We will respond to you within 48 hours once we receive your request (excluding Weekends and Mercantile holidays).
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