Dialog Television uses state-of-the-art technology to provide a platform for transmission of world acclaimed media content from our local and international partners. Dialog satellite television offers DVD like picture quality and CD like sound quality through its use of DVB-S (Digital Video Broadcasting) and MPEG4 technologies.

In the event you encounter a technical issue with your Dialog Television; you may at your sole discretion contact the third party service providers listed below provided you agree that Dialog Television Private Limited shall have no liability to you in any manner whatsoever, for such services obtained by you from such third party service providers.

Service providers List

• Repairs and maintenance
• On-site visits, fully trained professional technical team and island wide service reach.

0% installment schemes are available with all leading credit cards for Dialog Television Postpaid.

Dialog Satellite Television operates on a Ku-Band frequency, which is a very high frequency at 12 GHz. Employing such a high frequency has both its positives and negatives. The positives include high quality video and audio transmission with little interference and the ability to use reception equipment that is small in size.

The negative aspect of the high-frequency KU-Band is the short length of the signal that is sent from the satellite to the reception dish, which cannot penetrate heavy rain that blocks the signal path. This problem, which is known as “rain fade” is endemic to the usage of the Ku-Band frequency, regardless of which country it is used in, although countries in monsoon zones are more likely to be affected. Interference from rain, however, should be limited only to short periods, after which the system will search for a new signal and normal viewing will resume.

By sending a request letter with the signature of the original customer along with a copy of his/her ID. The letter could be submitted to any Dialog Customer Service Point or faxed to 011 2 808 718.

The charges involved are:

• Ownership change/transfer fee - LKR 600 (Including tax)
• Equipment relocation (Different locations) - Postpaid : LKR 2,000/- (Including tax) & Prepaid: LKR 3,000/- (Including tax)
• Equipment re-fixing (Same premises) - LKR 1,500/- (Including tax)

Upon receiving your letter, fax or email at the respective division, we will respond to you within 48 Hours (excluding weekends and mercantile holidays).
Note:
- The acknowledge time for letters received via fax & post is subject to change depending on the nature of your request or inquiry.
- Postal delays will be applicable.
- The acknowledge time for letters received via fax & post is subject to change in the event verification or further information is required.

Yes, you will have pay an additional rental depending on the chosen package. Charges will be incurred only for the decoder.

For more details on the Multi Room product, visit www.dialog.lk/make-every-room-in-your-home-a-tv-room

Dialog Television offers you the convenience to choose Channel Packs varying from Movies, Sports, Entertainment, Edutainment and many more categories. Activate Online

Via SMS

From your Dialog Mobile Activate : ON <Dialog Television account number> <Channel Pack Code> and send to 679 Deactivate : OFF <Dialog Television account number> <Channel Pack Code> and send to 679 From Others Activate : ON <Dialog Television account number> <Channel Pack Code> and send to 077 0 679 679 Deactivate : OFF <Dialog Television account number> <Channel Pack Code> and send to 077 0 679 679

Conditions

• Channel Pack rental will be in addition to your monthly base package.
• Monthly Auto Renewal applicable.
• Monthly Rental excludes Taxes.

Note:Your Set Top Box (STB) will need to be switched on when you are making the activation request

Rescan your decoder while keeping it switched ON

• MyDialog App
  Open MyDialog App, select Dialog TV & click on rescan
  OR
• SMS
  Type RESCAN <space> , Dialog TV Account number & SMS to 679, from your Dialog Mobile or to 0770 679 679 from any other mobile network

a. HD Enabled TV – You will require a Full HD or a HD Ready Television to enjoy the high clarity, vivid colors and sharpness of the images which guarantees an overall higher viewing experience than a standard TV.

b. Home Theater System – A home theater sound system will help you to achieve theater like sound effects right in your living room.

c. Dialog TV HD Set Top Box – You will require a Dialog TV HD Set Top Box to receive the HD quality broadcast which will ensure that High Definition content are broadcast direct to your home.

Yes, simply dial #147# USSD you can Ask for Credit from Dialog.

Via My Account Portal

Via MyDialog App

Activation & Deactivation from your Dialog Mobile
Activate : Type ON(space)Your Dialog Television account number(space)channel no and send to 679
Deactivate : Type OFF(space)Your Dialog Television account number(space)Channel no and send to 679

From Other networks
Activate : Type ON(space)Your Dialog Television account number(space)Channel no and send to 0770 679 679
Deactivate : Type OFF(space)Your Dialog Television account number(space)Channel no and send to 0770 679 679