You can choose any of the following options :
  • Dial 456
  • Dial #107#
  • Dial *#456#
  • Type BILL and send to 456
  • Via MyAccount Portal
  • Via Dialog Self Care App
Close the app, restart Bluetooth and re-pair. If this does not work, restart your phone and try again.

iPad Air 2 & iPad Mini 3 devices are available for sales at selected Dialog outlets. For more information, please visit www.dialog.lk/ipad

If the ownership is completely different

  • You need to visit and outlet to update your ownership.
  • The below needs to be provided to confirm your ownership
    • SIM
    • If SIM is not available need Bill payment receipts / recharge cards used for connections
    • NIC / Driving License / PP (as mentioned above)
    • Proof of Address
  • If you know who the connection is registered to and is contactable
    • Bring a letter with his consent to transfer the connection to your name signed by the current owner along with a copy of his/her NIC

Only my address is incorrect

  • You need to visit and outlet to update your ownership.
  • The below needs to be provided to confirm your ownership
    • NIC / Driving License / PP (as mentioned above)
    • Proof of Address

My details are correct but there are spelling mistakes or errors on same.

  • Call 1777 to request an update on your information
  • Or visit and outlet with the below documents
    • NIC / Driving License / PP (as mentioned above)
    • Proof of Address
  • If NIC number is incorrectly updated, you will need to visit the outlet
Clarifications on connections under your NIC
  • All connections registered under your identification can be identified by dialing #132# and selecting option 4
  • If there are connections that are not recognized by you which are registered under your NIC then the same can be disconnected
  • A reconnection on such numbers will be done only if the respective user registers the connection under his/her name
  • Disconnection of such connections can be requested by visiting an outlet or by sending a fax /