Zer077 Live is a push service, where messages (short flash messages on quizzes, tips, jokes, riddles, games, wall paper and service related) are delivered to your mobile phone. You will not be charged for these messages. However, you will only be charged when clicking on a message to interact or for more info
  1. Select 'Dialog Services' on your phone menu
  2. Select Zer077 Live followed by 'Activations', then click on 'Activate'
  3. Choose 'Update Handset' on your Zer077 Live menu

Activation

To activate this service, Prepaid customers need a sufficient account balance while Postpaid customers only need to have their connection status as ‘connected’.

IVR

  • Dial 387 and follow the instructions to register. The service will be activated instantly.

SMS

  • Type RING and send to 678

USSD

  • Dial #107# and follow the instructions given.
  • Dial #387# and follow the instructions given.

SelfCare App

  • Mobile > RingIN Tone > Download Tone (the service will be activated)

Deactivation

SMS

  • Type OFF[space]RING and send to 678

IVR

  • Dial 678 and follow the instructions given

SelfCare App

  • Go to VAS Services, select “VAS Service” & deactivate the service
  1. During one calendar year, not more than one Dengue Cash Grant shall be payable to any one Insured Person/Dialog subscriber.
  2. The Dengue Cash Grant shall be payable only to the Insured Person/Dialog subscriber and is not transferable.
  3. The maximum indemnity payable to any one Insured Person/Dialog subscriber during any one year shall not exceed the annual limit of 30 nights in total for the Dengue Cash Grant and hospitalization for any other disease/illness/injury.
Subject otherwise to the terms, conditions, exclusions and definitions of the Hospitalization Insurance Policy.
The following are mandatory to be entitled to the Dengue Cover:
  • A positive result from the NS1 Antigen Test is mandatory for registered private hospitalization (NS1 antigen report should contain the name and age of the patient)
  • Date of NS1 Antigen Test showing “positive” result for dengue should be during hospitalization or not more than 72 hours prior to time of admission to the hospital
  • Patient’s admission to hospital is mandatory
  • NS1 report is not compulsory for government hospitalization
  1. Claim documents should be submitted within 90 days of being discharged from the hospital
  2. Processing of the claim will commence only upon receipt of documents stated below:
    • Copy of the diagnosis card
    • Original report of NS1
    • Duly completed claim form
  3. All payable claims shall be settled within 5 working days upon receipt of all documents
Yes, calls to 458 go unanswered and will immediately drop after it rings. This is how the service works. Once the call is dropped, the funds will be transferred to your connection. However, if you call 458 for the first time, you will have to choose the bank of your choice for this service.
You can reload Rs 100/- with each missed call.
Yes. You can only reload up to Rs 500/- in a single day i.e. a maximum of 5 successful missed calls.
Yes. You can only reload once every 5 minutes.
You will receive an SMS notification with further details, depending on the success of your miss-call reload request.
Dial #458# from the relevant phone and your registration to Miss-Call Reload will be discontinued immediately. However, if you want to cancel the service permanently, please contact the relevant bank and remove your subscription.
You need to register for the service both with the bank and with Dialog. If registration is only done with Dialog and the service request is attempted via 458, a message will be generated informing the customer of the contact details of the bank and will request them to register for service with the bank.
Dial #458# from the relevant phone and your registration to Miss-call Reload will be discontinued. Then, dial 458 to choose your preferred bank.
  Sampath Bank LOLC Finance
Customer should be registered with the following bank service(s) Sampath Bank SMS Banking LOLC Finance SMS Banking Service

Option 1: Via Tickets/Receipts:

All tickets and receipts given by the conductor will provide the real-time card balance.

Option 2: Via SMS:

Type BAL <space> DID number and send to 1393
(This will show the balance in the system, not the real-time balance available for use on the card).

Option 3: Via Touch retailer point:

Produce the card to the nearest Touch retailer point and obtain the card balance (This will show the real-time balance on the card available for use).

PIN Change

Via SMS:

  • SMS: Type Ez [space] “NEWPIN” in letters [space], the existing PIN and send to 356
  • You will receive a confirmation message and a 6-digit system generated PIN.

Via USSD:

  • Dial #356#

PIN Reset Request

If you have forgotten your PIN, you can ask for it to be reset.

Via SMS:

SMS: Type Ez[space]RESETPIN and send to 356

The PIN will be reset to the default and after that, you can request it to be changed as explained above.

  • Via the hotline - PIN resets can be done by contacting the hotline.
  • Walk-in - PIN resets can even be done by visiting a Dialog outlet.

Note:

The PIN reset process will take 24 hours, regardless of which option is used.

Claims are required to be initiated within 90 days of being discharged from the hospital

The processing of claims will commence only after receiving these documents:

  • Completed claim form
  • Copy of completed diagnosis card
  • Copy of identification document (identity card/driving license)
  • Proof of enrolment (provided by Milvik)

The insurance partner will pay claims within 5 working days of complete submission of forms

Watch out for the ‘Discount Zone’ message on your Dialog phone screen and simply dial #677# to register.

Or Check Discount Zone notification message on Zero77 Live and Press OK.

Yes. Hospitalization claims due to COVID-19 is covered up to the limit of your registered policy.

Note – Admission to a Hospital is mandatory to be eligible for the claim.

Dial 678 (Postpaid) and 676 (Prepaid) to activate CLI.
Divert all calls ** 21 * 0777 012012 # and SEND/OK
Divert when busy ** 67 * 0777 012012 # and SEND/OK
Divert when unanswered
(approx. 30 seconds)
** 61 * 0777 012012 # and SEND/OK
Divert when unreachable
(mobile off or no coverage)
** 62 * 0777 012012 # and SEND/OK
Checking whether Divert is active *# CODE # and SEND/OK

Deactivation

Type ##002# and SEND/OK
Or select "Cancel All Diverts" on the phone menu.
Dial #107# < Messaging & Settings < Messaging < SMS Auto Reply
 

1. Android Mobile App

View Current Location of All Vehicles

View Route History of one of the Vehicles

2. iLocate via SMS

  • Dialog users can query the location of the vehicle by sending a SMS to 600.
  • Non-Dialog customers can query the location by sending a SMS to 0114600000.

You can assign a short-name to your vehicle for quick reference. Assigning a short-name to a device number is simple and easy
Simply type "name 7695234567 van" and send to 600 to assign the short name "van" to the tracker with tracker number "7695234567".

Three easy ways to locate your vehicle

  • SMS Index to 600 (or long number 0114600000)
    e.g. SMS "1" to 600 to receive the current location of vehicle #1
  • SMS Tracker number to 600 (or long number 0114600000)
    e.g. SMS "769523456" to 600 to receive the current location of vehicle with tracker no 769523456
  • SMS short name to 600 (or long number 0114600000)
    e.g. SMS "van" to 600 to receive the current location of vehicle with short name assigned as "van"

SMS 1 to 600 to get Current Location of Vehicle #1 with device number 769523456

Three easy ways to check your vehicle location history

  • SMS “Index date(1-31) time” to 600 or long number 0114600000)
    SMS “1 5 1435” to get the location of the vehicle nearest to the time 14.35 on the 05/02/2014.
  • SMS “Tracker-number date(1-31) time” to 600 or long number 0114600000)
    SMS “769523456 5 1435” to get the location of the vehicle nearest to the time 14.35 on the 05/02/2014.
  • SMS “Short-Name date(1-31) time” to 600 or long number 0114600000)
    SMS “van 5 1435” to get the location of the vehicle nearest to the time 14.35 on the 05/02/2014.

If the requested date is greater than the current date, the date will be taken from the previous month. For an example if the current date is 20/02/2014, then sending an SMS with “van 23 1435” will return location of the vehicle nearest to the time 14.35 on the 23/01/2014.

SMS “1 5 1435” to 600 to get the location of vehicle #1 with tracker number 769523456 nearest to 14.35 on the 5th day of the month

Device + installation is Rs 7,950/-

  Non App users App users Charges beyond free SMS/USSD queries
Monthly Rental Free Number of queries Monthly Rental Free Number of queries  
iLocate Pro 250/- 75 queries via SMS
(unlimited Queries for the first three months)
320/- Unlimited query via smart phone app. Zero SMS free queries Rs. 1.50/= per query
  • 1 Year Warrant
  • Location history on GPS technology is with higher degree of accuracy.
  • Taxes applicable |Extra charges may apply for sms from other networks
  • Data charges may apply
  • Location name provided by sms quires will be the location description given by the map

Taxes applicable

MARADANA
No. 197 T.B Jayah Mawatha, Colombo 10
HOTLINE 0773436677 OR 0771070760

PARK ROAD
No. 340 Park Road, Colombo 5
HOTLINE 0773960444 OR 0777 354258

NARAHENPITA
No. 36/651, Elvitigala Mawatha, Colombo 5
HOTLINE 0777553583 OR 0777552996

KANDANA
No. 233 Negombo Road, Kandana
HOTLINE 0773064444

KURUNEGALA
No. 243 Negombo Road, Kurunegala
HOTLINE 0773960337

KANDY
No. 260 Polgahamula Junction, Colombo Road, Peradeniya, Kandy HOTLINE 0772277733

GALLE
No. 381 Dangedara Road, Galle
HOTLINE 0772920620

Copies of the following supporting documents are required for installation

Vehicle Related Documents

  • Copy of the Vehicle Registration
  • Copy of the Revenue License

If an Individual

  • Copy of the National Identity Card

If Company

  • Copy of the Certificate of Incorporation (Form 4)
  • Copy of the Details of the Directors/Secretary of the Company (Form 20)
  • Copy of the Registered office of the Company (Form 13)

If Sole Proprietorship/Partnership

  • Copy of the Business Name Registration Certificate
  • Copy of the National Identity Card of the sole proprietor/partner
  • For each vehicle, a separate set of copies of the above supporting documents are required.
  • Application forms to be filled and signed at Sun Lanka by authorized signatory.
  • If the customer is not the registered owner, she/he should sign the letter of undertaking.

How to Reserve Tickets

  • Dial 444 to access the BusSeat.lk Ticketing service.
  • State your name, Mobile number, national ID number, destination information and number of tickets.
  • You will receive the reservation details with reference number via SMS from port 444.
  • Show your SMS tickets to the Bus Conductor in the respective buses.

Available Routes

Following Routes are available.
  • Colombo - Katunayake - Puttalam - Anuradhapura - Vavuniya - Kilinochchi - Jaffna - Point Pedro and vice versa
  • Colombo - Katunayake - Puttalam - Anuradhapura - Vavuniya - Kilinochchi - Jaffna and vice versa
  • Colombo - Katunayake - Puttalam - Anuradhapura - Vavuniya - Kilinochchi - Jaffna - Kankesanthurai and vice versa
  • Colombo - Kurunegala - Dambulla - Vavuniya - Kilinochchi -Jaffna - Kankesanthurai and vice versa
  • Colombo - Polonnaruwa - Batticaloa - Akkaraipattu and vice versa
  • Colombo - Polonnaruwa - Batticaloa - Nintavur and vice versa
  • Colombo - Kandy - Mahiyanganaya - Ampara - Nintavur and vice versa
  • Colombo - Ratnapura and vice versa
  • Colombo - Hatton - Thalawakele - Dayagama and vice versa
  • Colombo - Matara - Kamburupitiya and vice versa
  • Panadura - Bandaragama - Matara and vice versa
  • Colombo - Kegalle - Kandy - Nuwara Eliya - Welimada and vice versa
  • Colombo - Mannar and vice versa

Charges

  • Ticket fee + Reservation Charge (15% of the ticket value) +Taxes would be applicable
  • Rs.15 + Taxes per call would be charged as 444 IVR charges.
Multimedia Messaging Service (MMS) is a store-and-forward messaging service that allows you to exchange multimedia messages with other mobile subscribers. A great way to exchange photos, videos and multimedia with your friends, family, and colleagues.
Yes, it is possible; but it is not available for all the countries.
No, only 50 Dialog to Dialog SMSs per day.

No, but initially you will be charged for the application download.

Yes, to receive an MMS, you need to have this facility activated.

Yes. You can send it to any Prepaid or Postpaid connection.

No. This service depends on the internet bandwidth of the user. The level of quality will depend on the Skype user's connectivity.

Step 1
Dial #107*1#

Step 2
Select ‘Register for Hospitalization Support Plan’ and provide the required details to register (customer name, NIC) and dial confirmation code #107*1#

Step 3
You will receive a welcome SMS from Dialog Hospitalization Support Plan to confirm your registration

Step 4
For prepaid customers, payments are made through daily deductions from their phone or monthly if you are a postpaid customer

Step 5
Upon hospital admission, call our customer support line on 444 and an insurance agent will assist you

Step 6
Your insurance cover will be paid out within 5 working days after you submit the completed documents

For further questions and claims, call 444

The benefit cover pays the amount according to the cover selected by the customer. The Basic Cover pays an amount of Rs. 1,200.00 per night from the first night onwards, up to a maximum of 30 nights.
  • Claim procedure
    • Step 1 - call 444
    • Step 2 - select the preferred language
    • Step 3 - press 2 for the Dialog Per Day Insurance Service
    • Step 4 - press 2 for the Hospitalization Support Plan
    • Step 5 - press 2 for claims
    • Step 6 – your call will be transferred to a Customer Care Agent, who will assist you on claim eligibility and how to register

  • Hospitalization Cash Claim Benefit Claim Form

  • Claims are required to be initiated within 90 days of being discharged from the hospital
  • The processing of claims will commence only after receiving these documents:
    • Completed claim form
    • Copy of completed diagnosis card
    • Copy of identification document (identity card/driving license)
  • The insurance partner will pay claims within 5 working days of complete submission of forms

Daily airtime deduction renewed monthly, based on successful deduction (partial coverage depending on deduction success). If you do not have a sufficient credit balance on your prepaid phone, we will adjust the cover so that you are still covered when not fully deducted (partial paid insurance coverage* provided if complete deduction not possible).

Upon diagnosis of dengue of an Insured Person defined in the Policy, the highest of the following shall be payable:

The Dengue Cash Grant stated below or the Standard Hospital Cash Payment depending on duration of hospitalization as per scale (refer annexure 01 in Terms and Conditions), subject to compliance with all listed benefit triggers.

Monthly premium No of days covered Dengue cash grant
Rs. 50.00 to Rs. 129.00 16-30 or 31 days Rs. 12,500
Rs. 01.00 to Rs. 49.50 01 to 15 days LKR 6,250

The above will be subject to:

  • The annual limit of Rs. 36,000.00 stated under Section 1.1 of the Policy.
  • Compliance with benefit triggers stated below.
SL international matches Test ODI T20
Toss
Teams
Lunch break    
Tea break    
Close of play    
End of innings
Wicket Alert
Every 10 overs    
Every 5 overs    
Every 1/2 h update    
Batsman scored 50 or 100
Match result alert
Man of the match/series alert
Other international matches      
Match Summary Alert

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