In the event you encounter a technical issue with your Dialog Television; you may at your sole discretion contact the third party service providers listed below provided you agree that Dialog Television Private Limited shall have no liability to you in any manner whatsoever, for such services obtained by you from such third party service providers.

Service providers List

Your DTV bill can be checked via below methods.
  • By dialing 456
  • Type Bill[space]DTV account number and send to 679 (from any Dialog mobile connection)
  • By dialing #147#
  • Via My Account Portal
  • Via MyDialog App
Dialog Television uses state-of-the-art technology to provide a platform for transmission of world acclaimed media content from our local and international partners. Dialog satellite television offers DVD like picture quality and CD like sound quality through its use of DVB-S (Digital Video Broadcasting) and MPEG4 technologies.

If you have a standard television set, that is all you need to apply for a connection. Upon installation, you will recieve:

A dish antenna (60cm diameter), an LNB unit, a digital set top box (the size of a CD player), a remote control and 15 meters of connecting cable.

Note: Additional connecting cable can be purchased.

  • Repairs and maintenance
  • On-site visits, fully trained professional technical team and island wide service reach.
0% installment schemes are available with all leading credit cards for Dialog Television Postpaid.

Dialog Satellite Television operates on a Ku-Band frequency, which is a very high frequency at 12 GHz. Employing such a high frequency has both its positives and negatives. The positives include high quality video and audio transmission with little interference and the ability to use reception equipment that is small in size.

The negative aspect of the high-frequency KU-Band is the short length of the signal that is sent from the satellite to the reception dish, which cannot penetrate heavy rain that blocks the signal path. This problem, which is known as “rain fade” is endemic to the usage of the Ku-Band frequency, regardless of which country it is used in, although countries in monsoon zones are more likely to be affected. Interference from rain, however, should be limited only to short periods, after which the system will search for a new signal and normal viewing will resume.

By sending a request letter with the signature of the original customer along with a copy of his/her ID. The letter could be submitted to any Dialog Customer Service Point or faxed to 011 2 808 718.

The charges involved are:

  • Ownership change/transfer fee - LKR 600 (Including tax)
  • Equipment relocation (Different locations) - Postpaid : LKR 2,000/- (Including tax) & Prepaid: LKR 3,000/- (Including tax)
  • Equipment re-fixing (Same premises) - LKR 1,500/- (Including tax)

Upon receiving your letter, fax or email at the respective division, we will respond to you within 48 Hours (excluding weekends and mercantile holidays).
- The acknowledge time for letters received via fax & post is subject to change depending on the nature of your request or inquiry.
- Postal delays will be applicable.
- The acknowledge time for letters received via fax & post is subject to change in the event verification or further information is required.

Dialog Television offers you the convenience to choose Channel Packs varying from Movies, Sports, Entertainment, Edutainment and many more categories. Activate Online


From your Dialog Mobile Activate : ON <Dialog Television account number> <Channel Pack Code> and send to 679 Deactivate : OFF <Dialog Television account number> <Channel Pack Code> and send to 679 From Others Activate : ON <Dialog Television account number> <Channel Pack Code> and send to 077 0 679 679 Deactivate : OFF <Dialog Television account number> <Channel Pack Code> and send to 077 0 679 679


  • Channel Pack rental will be in addition to your monthly base package.
  • Monthly Auto Renewal applicable.
  • Monthly Rental excludes Taxes.
Note:Your Set Top Box (STB) will need to be switched on when you are making the activation request

Yes, you will have pay an additional rental depending on the chosen package. Charges will be incurred only for the decoder.

For more details on the Multi Room product, visit

Rescan your decoder while keeping it switched ON
  • MyDialog App
    Open MyDialog App, select Dialog TV & click on rescan
  • SMS
    Type RESCAN <space> , Dialog TV Account number & SMS to 679, from your Dialog Mobile or to 0770 679 679 from any other mobile network

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