Standard SMS charges are applicable for SMS. You won't be charged for Facebook, Twitter and e-mail.
Activate/deactivate DTV channels
  • Step 1. Choose DTV
  • Step 2. Select Channels
  • Step 3. Choose Channel or Day Pass
  • Step 4. Click Activate Channel

Check EPG (Electronic Program Guide)

  • Step 1. Choose DTV
  • Step 2. Select EPG
View Data usage
  • Step 1. Choose Mobile
  • Step 2. Select Data

Activate Data packages

  • Step 1. Choose Mobile
  • Step 2. Select Data
  • Step 3. Click on Change Package

Extend your Data package

  • Step 1. Choose Mobile
  • Step 2. Select Data
  • Step 3. Click on Extension

View my free voice/Data and SMS

  • Step 1. Choose Mobile
  • Step 2. Select Free Resources

Activate and deactivate One Time and Auto Loan

  • Step 1. Choose Mobile (Prepaid)
  • Step 2. Select Loan Services

Check your usage history (Check your latest 20 Calls, SMS, MMS and Data Usage)

  • Step 1. Choose Mobile
  • Step 2. Select Usage History
For the time being Horoscope, News, Thaala and Giftvoucher services are available.
Mithra requires a mobile network signal 3G/4G or WiFi. Calls can drop or disconnect when there is a poor internet connection.

Free bundle that offered by Mithra will expire after 7 days.

In case you have Top up credit, then your credit expiry period is based on the Dialog Standard prepaid validity periods.

In case you have purchased a monthly subscription, the validity is 30 days. Once the plan expires your minutes & service will not be carried forward.

We regret for the inconvenience. Please drop a mail to us, Mithra.support@dialog.lk, mentioning your registered phone number & transaction details.
Check eZ Cash balance
  • Step 1. Choose eZ Cash
  • Step 2. Select Balance Check

Transfer money

  • Step 1. Choose eZ Cash
  • Step 2. Select Money Transfer

Payments using eZ Cash (Bill/Utility payments/ Merchant/Institutional payments)

  • Step 1. Choose eZ Cash
  • Step 2. Select Payments

Get eZ Cash Mini Statements

  • Step 1. Choose eZ Cash
  • Step 2. Select Mini Statements

Manage eZ Cash PIN

  • Step 1. Choose eZ Cash
  • Step 2. Select Manage PIN
Pay your bills using Genie, Credit/Debit, eZ Cash, Star Points and Scratch card via The Dialog Self Care App
  • Step 1. Choose Mobile
  • Step 2. Select Bill info
  • Step 3. Choose payment method and enter amount
  • Step 4. Click Continue

Pay multiple bills

  • Step 1. Choose Mobile
  • Step 2. Select Bill info
  • Step 3. Choose Pay Bulk
  • Step 4. Add Items

View your payment/reload history

  • Step 1. Choose Mobile
  • Step 2. Select Bill info
  • Step 3. Click Payment History

Register on e-Bills

  • Step 1. Choose Mobile
  • Step 2. Select e-Bills

View or send mail either interim or monthly (Only for the Postpaid Mobile Customers)

  • Step 1. Choose Mobile
  • Step 2. Select e-Bills
We regret for the inconvenience. Please drop a mail for us Mithra.support@dialog.lk, mentioning your registered phone number & transaction details.

First double check the number that you have entered during the registration process. If the number is correct a verification SMS will reach you within 2 miniutes.

If the verification message is still not received, press the resend OTP button.

  • Calls to any mobile network or landline network using the Mithra Breakout calls facility.
  • SMS services to any mobile network using the Mithra Breakout SMS facility.
Check Star Points balance
  • Step 1. Choose Loyalty
  • Step 2. Select Star Points

Transfer Star Points

  • Step 1. Choose Loyalty
  • Step 2. Select Star Points
Check your Tier Points
  • Step 1. Choose Loyalty
  • Step 2. Select Tier Points

Check E CV Card

  • Step 1. Choose Loyalty
  • Step 2. Select E Card

Check Club Vision offers

  • Step 1. Choose Loyalty
  • Step 2. Select My Offers
  • Step 3. Click Relevant Offer
  • Step 4. Eligibility details will appear
Check LTE Data usage
  • Step 1. Choose LTE
  • Step 2. Select Data

Check EPG (Electronic Program Guide)

  • Step 1. Choose LTE
  • Step 2. Select Data
  • Step 3. Click Extension
Dialog customers may download the game and play for no additional Data charges.
AR game play requires a tracker to keep the game centered based on it. The Mega Run logo works as the tracker for Mega Run AR.
Any Mega Run logo will work as the tracker. The large size Mega Run logo will be available on the special Dialog Rs 99 data card for a limited period. And Mega Run logos can be found on newspapers, leaflets or simply a poster on a wall or sticker pasted. Or you can download and print the logo from this site.
Yes. Standard data charges will be applicable.
You can lodge a complaint or contact Dialog Support through the ‘Menu’ option on the MyDialog app
Go to Menu –> Dialog Support –> report a problem
Yes, non-Dialog users can access Star Points, eZ Cash accounts and explore other Dialog services
Yes, the Dialog Self Care App has been upgraded to the MyDialog app to serve you better.
Data charges will not be applicable for Dialog users.
You can add a maximum of 20 connections.
Yes, you can pay using any valid credit/debit card.
Yes. The app supports the English, Sinhala and Tamil languages
Android 4.4 and above
iOS 8.0 and above
  • Step 1. Go to settings
  • Step 2. Choose Manage Accounts
  • Step 3. Choose Add a Connection
  • Step 4. Enter your details
  • Step 5. Click continue

Step 1
Download the App from Google Play and Open it.

Step 2
Use the ‘Map’ to search for available locations. The pin point on the map will display the game mode (Indoor/ outdoor) that needs to be selected.

Step 3
Use Live Play to catch objects by swinging the phone. You can also use “Practice Mode” anytime to play a practice game.

Step 4
Use 'History' to view the FREE offers received.

  1. You must have subscribed to a data package to use 'Live Play'.
  2. If you haven't subscribed to a data package, you can still use 'Practice Mode'
  3. The FREE offers are valid only for 24 hours
  4. If you have a data package, the FREE data received via Katchapp will be added to your data package
  5. For any technical issues, please contact 777 886 886
  • Connect with us
    You can connect with us via Facebook and Twitter for inquiries and service requests directly through The Dialog Self Care App.
    • How to connect with us?
      Go to The Dialog Self Care App Home screen –> click Support –> click Facebook or Twitter to connect with us.
  • Search Dialog products and services
    Through The Dialog Self Care App you can search and explore all Dialog products and services conveniently.
    • How to search for Dialog products and services?
      Go to The Dialog Self Care App Home screen –>click Support –> Search.
  • View your e-bills
    Mobile Postpaid customers can receive e-bills via email or view them in PDF format. Current and past month's e-bills can also be accessed with ease.
    • How to view e-bills?
      Go to The Dialog Self Care App Home screen –> select Mobile –> select e-bill –> Request –> Email interim/ last month bill or view bill.
    Note : The Dialog Self-Care App and Mobile Number should be registered under the same NIC.
  • Access and view the latest Dialog Future Today magazines
    You can now get access to the latest Dialog Future Today magazines via The Dialog Self Care App.
    • How to access the latest Future Today Magazines?
      Go to The Dialog Self Care App Home screen –> select Support –> select Dialog Future Today magazine.
  • Gift and request RingIN Tones
    • How to gift RingIN Tones?
      Go to The Dialog Self Care App Home screen –> select Mobile –> select RingIN Tones –> select Song –> Gift.
    • How to request RingIN Tones?
      Go to The Dialog Self Care App Home screen –> select Mobile –> select RingIN Tones –> Request song.
  • SMS & call block activation/deactivation
    If you do not wish to receive calls or SMSs from any particular number, The Dialog Self Care App enables you to block the respective number from future calls or SMSs until unblocked.
    • How to activate and block SMS and calls via The Dialog Self Care App?
      Go to The Dialog Self Care App Home screen –> select Mobile – > select Call Management –> SMS or Call Block.
  • Top Up your Prepaid Account using Scratch Cards
    • How to top up via The Dialog Self Care App?
      Go to The Dialog Self Care App Home screen –> select Mobile –> select Reload –> select Scratch Card as reload method –> enter Scratch Card number.
  • m-connect verification for new account
    • You can authenticate your password using mobile confirmation.
  • Hide Banners
    Now you have the choice of disabling banners on The Dialog Self Care App.
    • How to hide banners ?
      Go to The Dialog Self Care App Home screen –> select Settings –> Manage Ads.
  • Convert Prepaid Accounts to Postpaid
    • How to convert Prepaid Accounts to Postpaid via The Dialog Self Care App?
      Go to The Dialog Self Care App Home screen –> select Mobile –> upgrade to Postpaid.
  • Check free SMS, Voice & Data Quota of your Postpaid connection
    • How to check free SMSs and calls via The Dialog Self Care App?
      Go to The Dialog Self Care App Home screen –> select Mobile –> Other balances.
  Packages Price /charges Boinc Data Other Data
Prepaid Monthly Data Plan Rs. 197.00 150 MB 50 MB
Daily Data Plan Rs. 10.00 15 MB 5 MB
Postpaid Monthly Data Plan Rs. 197.00 150 MB 50 MB
16 currently and look out for more very soon.
  • Android users : Download the Dialog ViU app from the Google Play Store.
  • iOS users : Go to www.viu.lk through your Safari browser

Have Another Question?