Restart the device and try data sync again.

You can choose any of the following options :

• Dial 456
• Dial #107#
• Dial *#456#
• Type BILL and send to 456
• Via MyAccount Portal
• Via Dialog Self Care App

Close the app, restart Bluetooth and re-pair. If this does not work, restart your phone and try again.

iPad Air 2 & iPad Mini 3 devices are available for sales at selected Dialog outlets. For more information, please visit www.dialog.lk/ipad

If the ownership is completely different

• You need to visit and outlet to update your ownership.
• The below needs to be provided to confirm your ownership
  • SIM
  • If SIM is not available need Bill payment receipts / recharge cards used for connections
  • NIC / Driving License / PP (as mentioned above)
  • Proof of Address
• If you know who the connection is registered to and is contactable
  • Bring a letter with his consent to transfer the connection to your name signed by the current owner along with a copy of his/her NIC

Only my address is incorrect

• You need to visit and outlet to update your ownership.
• The below needs to be provided to confirm your ownership
  • NIC / Driving License / PP (as mentioned above)
  • Proof of Address

My details are correct but there are spelling mistakes or errors on same.

• Call 1777 to request an update on your information
• Or visit and outlet with the below documents
  • NIC / Driving License / PP (as mentioned above)
  • Proof of Address
• If NIC number is incorrectly updated, you will need to visit the outlet

Clarifications on connections under your NIC

• All connections registered under your identification can be identified by dialing #132# and selecting option 4
• If there are connections that are not recognized by you which are registered under your NIC then the same can be disconnected
• A reconnection on such numbers will be done only if the respective user registers the connection under his/her name
• Disconnection of such connections can be requested by visiting an outlet or by sending a fax / email / letter by the customer. The letter / email / Fax should contain details of the numbers to be disconnected, customers signature and a copy of the NIC attached to proceed with such requests.