The MyDialog mobile app
 

  • Step 1
    Open the MyDialog app (available on the Google Play Store and Apple App Store)
  • Step 2
    Click the 'Additional Subscribed Services' tab
  • Step 3
    Click the 'View My Services' tab
  • Step 4
    Click the indicator to deactivate a specific VAS

Non-smartphones or if you don't have the MyDialog app Dial #678#

  • Step 1
    Dial #678# on your mobile to open the USSD menu & select option 6 to view all active services
  • Step 2
    Use the 'Next' and 'Previous' options to view all services activated
  • Step 3
    Select the specific VAS
  • Step 3
    Use the deactivate option to deactivate the service

What are the other deactivation options?

SMS - type the relevant deactivation code for the specific VAS and SMS to the specified port. An SMS confirmation will be sent to the customer, once the service is deactivated.

The MyDialog mobile app
 

  • Step 1
    Open the MyDialog app (available on the Google Play Store and Apple App Store)
  • Step 2
    Check for account balances & remaining bonuses on the home screen
    Account activity & usage information can be accessed by clicking on the home screen
    Note: usage details can be viewed only if the connection is registered under the user NIC

Non-smartphones or if you don't have the MyDialog app Dial #678#

  • Step 1
    Dial #678# on your mobile to open the USSD menu & select option 6 to view all active services
  • Step 2
    Select option 2 to get a charging summary for the last 7 days (applicable only for Prepaid)

Online: logon to your My Account portal on dialog.lk to manage and view your services

Additional services activated on your connection can be checked using the following methods:

The MyDialog mobile app
 

  • Step 1
    Open the MyDialog app (available on the Google Play Store and Apple App Store)
  • Step 2
    Click the ‘Additional Subscribed Services’ tab
  • Step 3
    Click the ‘View My Services’ tab to see a full list of all your VAS

Non-smartphones or if you don't have the MyDialog app Dial #678#

  • Step 1
    Dial #678# on your mobile to open the USSD menu & select option 6 to view all active services
  • Step 2
    Select option 1 to get the full list of services activated on your connection
  • Step 3
    Use the ‘Next’ and ‘Previous’ options to view all services activated
  • For active customers - Dialog will implement a proactive monthly SMS notification to customers that have subscribed to a VAS. Some of our services already have this feature while others do not. We intend to extend this notification covering our services to ensure that even if a customer has forgotten that they activated a service, the SMS will be a reminder that a service is active. The SMS will also carry information to unsubscribe from the service.
  • For dormant customers - Dialog regularly reviews service subscriptions of every individual subscriber and their consumption of these services to prevent charging for services which haven't been accessed by the subscriber. The objective of this exercise is to remove services in case one has forgotten about the subscription or the need for the service is nonexistent as our records would indicate that the customer has not used the service for a period of time. However, this has certain limitations as content services delivered via SMS is assumed to be consumed when the content is delivered on to the mobile. As a measure of additional customer protection, starting from 01 February 2019, Dialog will evaluate consumers that have subscribed to value added services. If a customer has not consumed the service in 90-days consecutively, where feasible, Dialog will terminate the service proactively. If the subscriber wishes to avail any of the terminated services, a fresh subscription should be made.

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