Additional services activated on your connection can be checked using the following methods:

The MyDialog mobile app
 

  • Step 1
    Open the MyDialog app (available on the Google Play Store and Apple App Store)
  • Step 2
    Click the ‘Additional Subscribed Services’ tab
  • Step 3
    Click the ‘View My Services’ tab to see a full list of all your VAS

Non-smartphones or if you don't have the MyDialog app Dial #678#

  • Step 1
    Dial #678# on your mobile to open the USSD menu & select option 6 to view all active services
  • Step 2
    Select option 1 to get the full list of services activated on your connection
  • Step 3
    Use the ‘Next’ and ‘Previous’ options to view all services activated

The MyDialog mobile app
 

  • Step 1
    Open the MyDialog app (available on the Google Play Store and Apple App Store)
  • Step 2
    Click the ‘Value Added Services’ tab and select the VAS category you want to explore
  • Step 3
    Select the service you want to activate and proceed with activation

Non-smartphones or if you don't have the MyDialog app Dial #107#

  • Step 1
    Dial #107# on your mobile to open the USSD menu
  • Step 2
    Use the 'Next' and 'Previous' options to view all services activated
  • Step 3
    Select the service you want to activate and proceed with activation

What are the other activation options?

  • SMS – type the relevant activation code for the specific VAS and SMS to the specified port
  • Outbound Dialer (OBD) – select the relevant option & reconfirm to activate
  • Web banners & links – click on the link and follow the two-factor authentication mechanism
    Note: While activating VAS using web banners & links, customer activation requests will be validated via one of the following two-factor authentication mechanisms:
    • Customer will receive One Time Password (OTP) verification via SMS for service activation
    • Web activation validation via captcha
    • Validation via the Dialog Consent Gateway and the customer will be provided a USSD popup to validate the activation

The MyDialog mobile app
 

  • Step 1
    Open the MyDialog app (available on the Google Play Store and Apple App Store)
  • Step 2
    Click the 'Additional Subscribed Services' tab
  • Step 3
    Click the 'View My Services' tab
  • Step 4
    Click the indicator to deactivate a specific VAS

Non-smartphones or if you don't have the MyDialog app Dial #678#

  • Step 1
    Dial #678# on your mobile to open the USSD menu & select option 6 to view all active services
  • Step 2
    Use the 'Next' and 'Previous' options to view all services activated
  • Step 3
    Select the specific VAS
  • Step 3
    Use the deactivate option to deactivate the service

What are the other deactivation options?

SMS - type the relevant deactivation code for the specific VAS and SMS to the specified port. An SMS confirmation will be sent to the customer, once the service is deactivated.

Value Added Services (VAS) range from managing your connection using default & free of charge services such as Call Forward, Call Waiting, Caller Line Identification, Missed Call Alert, SMS Block and Call Block services, to services that meet user specific needs and financial requirements such as RingIN Tones, Video Streaming, Content Download, News Alerts, Horoscope checks, lottery related services, Share Credit, Insurance and Loan services.

Charges on your Postpaid or Prepaid connection therefore may include base package rentals, usage charges of Voice, Data, IDD, SMS & Roaming, Value Added Service charges and government taxes.

When a new VAS is activated, an SMS is generated stating charges applicable, the frequency of charging and for most VAS, the deactivation method.

Prepaid customers are notified every time their balance is deducted for Voice and SMS services.

  • For active customers - Dialog will implement a proactive monthly SMS notification to customers that have subscribed to a VAS. Some of our services already have this feature while others do not. We intend to extend this notification covering our services to ensure that even if a customer has forgotten that they activated a service, the SMS will be a reminder that a service is active. The SMS will also carry information to unsubscribe from the service.
  • For dormant customers - Dialog regularly reviews service subscriptions of every individual subscriber and their consumption of these services to prevent charging for services which haven't been accessed by the subscriber. The objective of this exercise is to remove services in case one has forgotten about the subscription or the need for the service is nonexistent as our records would indicate that the customer has not used the service for a period of time. However, this has certain limitations as content services delivered via SMS is assumed to be consumed when the content is delivered on to the mobile. As a measure of additional customer protection, starting from 01 February 2019, Dialog will evaluate consumers that have subscribed to value added services. If a customer has not consumed the service in 90-days consecutively, where feasible, Dialog will terminate the service proactively. If the subscriber wishes to avail any of the terminated services, a fresh subscription should be made.

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