To deactivate, type OFF<space>IBB and SMS to 678
  • Customers can change (upgrade/downgrade) their Dialog Mobile Broadband Package via SMS
  • Package upgrades are free of charge. Refundable deposit applicable for the package will be added to the monthly bill.
  • Package change request will be effective from the next billing cycle
  • Package disconnections are not allowed through SMS

Facebook Packages:
To deactivate, type OFF<space>FB and SMS to 678

YouTube Packages:
To deactivate, type OFF<space>KNK and SMS to 678

To deactivate, type OFF<space>INT and SMS to 678
No, once the pack is over, extra usage will be applied based on the monthly rental package
No, in order to activate a Data Add-on Pack, a Postpaid monthly rental data pack is mandatory.
No, Data Add-on Packs are valid for 30 days from the date of activation.
Yes, it is possible via the channels below but the 4G bonus package will be applied at the end of the customer’s billing period
  • The MyDialog app
  • Online www.sm.dialog.lk/data)
  • SMS (Type IBB<package price> send SMS to the 678)
  • Contacting customer service agent
  • Data quota usage and a daily usage summary can be viewed using the MyDialog app
  • Also, available data balance/usage can be checked via SMS as follows:
    • Prepaid: type MYUSE and SMS to 678
    • Postpaid: type MBB and SMS to 678
You should have a 4G SIM on a 4G compatible device with the 4G service activated
  • Anytime data - utilisation during any time of the day
  • Night-time bonus data - utilization from 12.00 midnight to 8.00 am
  • 50% bonus data on 4G - utilisation during any time of the day

Prepaid - Your data will first be prioritised and utilised from the remaining balance of the previous pack, prior to using the new pack. Even if Anytime data from the previous pack is available, the Night-time bonus data quota of the new pack will be consumed during the night time bonus (12.00 midnight to 8.00 am).

Postpaid - There is one exception regarding Postpaid data extensions i.e. if you have Anytime data available from extensions during the previous billing cycle (as extensions are valid for 30 days), it will be used before the data quota of the new billing cycle (Anytime/Night-time bonus/4G Bonus) is consumed.

All customers who activate a 4G Bonus Pack. However, to consume the 4G Bonus, the customer should be using data on a 4G network
Prepaid or Postpaid data packages can be activated on any Dialog connection using the following methods:
  • The MyDialog app
  • Web (www.dialog.lk/data)
  • SMS
    • Prepaid, type INT<Package Value> and SMS to 678
    • Postpaid, type IBB<Oackage Value> and SMS to 678
  • USSD (Dial #678#)
  • Reload or Internet Cards
When a data plan is activated, you will receive the stipulated data breakdown for Anytime data and Night time bonus data, with an additional 50% of 4G Anytime bonus quota.
  • Anytime Data can be used at anytime
  • However, when consuming data during the night time bonus (12.00 midnight to 8.00 am), consumption will be prioritised from the Night time bonus data quota and not from the Anytime data quota.
  • In the event the Night Time Bonus quota is fully utilized, the Anytime quota can be used during night time hours
  • In addition, if you have 4G Bonus Data, it can be consumed when you use data on the 4G network. When you are on a 4G network, consumption will be prioritised from the 4G Bonus Data first and not from the Anytime quota. However, during the night time (12.00 midnight to 8.00 am), Night time bonus data will be prioritised over 4G Bonus Data.
Yes, all new Postpaid and Prepaid data package prices are inclusive of tax.

IVR

123 අමතා ඔබගේ ඉන්ටනෙට් කාඩ් පතෙහි PIN අංකය ඇතුලත් කරන්න. එසේත් නැත්නම් *#123*PIN# ලෙස dial කරන්න

SMS

ඔබ දැනටමත් ඔබගේ prepaid පැකේජය reload කර ඇත්නම් හා ඉහත සඳහන් කල පැකේජ සක්‍රීය කිරීමට බලාපොරොත්තු වන්නේ නම්,
INT<පැකේජයේ වටිනාකම> ලෙස type කර 678 ට SMS කරන්න
උදා: INT49 ලෙස type කර 678 ට SMS කරන්න

රීලෝඩ්

මෙහි සියලුම ප්‍රතිලාභ භුක්ති විඳීම සඳහා ඩයලොග් වෙළඳ සැලකින් ඔබගේ ගිණුම, ඉන්ටනෙට් කාඩ්පත් වටිනාකම සමඟ රීලෝඩ් කරගන්න

  • ඔබගේ ඩයලොග් pre-paid සිම් පතේ රු.95ක් රීලෝඩ් කර හෝ
  • INT95 ලෙස type කර 678ට SMS කරන්න.
මෙම ඩේටා පැකේජය සතිපතා ස්වයංක්‍රීයව සක්‍රීය වන ලෙස ඔබට සකසා ගත හැක.
  • පැකේජය සතිපතා ස්වයංක්‍රීයව සක්‍රීය කිරීම සඳහා - INTW95 ලෙස type කර 678ට SMS කරන්න.
    (පැකේජය සතිපතා ස්වයංක්‍රීයව සක්‍රීය වීම අත්හිටුවීම සඳහා OFF [space] INT ලෙස type කර 678ට SMS කරන්න.)

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