Pay your bills using Genie, Credit/Debit, eZ Cash, Star Points and Scratch card via The Dialog Self Care App
  • Step 1. Choose Mobile
  • Step 2. Select Bill info
  • Step 3. Choose payment method and enter amount
  • Step 4. Click Continue

Pay multiple bills

  • Step 1. Choose Mobile
  • Step 2. Select Bill info
  • Step 3. Choose Pay Bulk
  • Step 4. Add Items

View your payment/reload history

  • Step 1. Choose Mobile
  • Step 2. Select Bill info
  • Step 3. Click Payment History

Register on e-Bills

  • Step 1. Choose Mobile
  • Step 2. Select e-Bills

View or send mail either interim or monthly (Only for the Postpaid Mobile Customers)

  • Step 1. Choose Mobile
  • Step 2. Select e-Bills
Standard SMS charges are applicable for SMS. You won't be charged for Facebook, Twitter and e-mail.
  • Calls to any mobile network or landline network using the Mithra Breakout calls facility.
  • SMS services to any mobile network using the Mithra Breakout SMS facility.
For the time being Horoscope, News, Thaala and Giftvoucher services are available.
Mithra requires a mobile network signal 3G/4G or WiFi. Calls can drop or disconnect when there is a poor internet connection.

Free bundle that offered by Mithra will expire after 7 days.

In case you have Top up credit, then your credit expiry period is based on the Dialog Standard prepaid validity periods.

In case you have purchased a monthly subscription, the validity is 30 days. Once the plan expires your minutes & service will not be carried forward.

We regret for the inconvenience. Please drop a mail to us, Mithra.support@dialog.lk, mentioning your registered phone number & transaction details.
We regret for the inconvenience. Please drop a mail for us Mithra.support@dialog.lk, mentioning your registered phone number & transaction details.
Check Star Points balance
  • Step 1. Choose Loyalty
  • Step 2. Select Star Points

Transfer Star Points

  • Step 1. Choose Loyalty
  • Step 2. Select Star Points
Check your Tier Points
  • Step 1. Choose Loyalty
  • Step 2. Select Tier Points

Check E CV Card

  • Step 1. Choose Loyalty
  • Step 2. Select E Card

Check Club Vision offers

  • Step 1. Choose Loyalty
  • Step 2. Select My Offers
  • Step 3. Click Relevant Offer
  • Step 4. Eligibility details will appear
Check LTE Data usage
  • Step 1. Choose LTE
  • Step 2. Select Data

Check EPG (Electronic Program Guide)

  • Step 1. Choose LTE
  • Step 2. Select Data
  • Step 3. Click Extension
Activate Dialog Guardian
  • Step 1. Go to Settings
  • Step 2. Activate Guardian Services
  • Step 3. Choose Mobile from home menu
  • Step 4. Select Dialog Guardian

Activate RingIN Tones

  • Step 1. Choose Mobile
  • Step 2. Select RingIN Tone

Gift/request /search RingIN Tones

  • Step 1. Choose Mobile
  • Step 2. Select RingIN Tone

Check Myplan

  • Step 1. Choose Mobile (Postpaid)
  • Step 2. Select Myplan

Activate Roaming IDD

  • Step 1. Choose Mobile (Postpaid)
  • Step 2. Select Roaming
Activate/deactivate DTV channels
  • Step 1. Choose DTV
  • Step 2. Select Channels
  • Step 3. Choose Channel or Day Pass
  • Step 4. Click Activate Channel

Check EPG (Electronic Program Guide)

  • Step 1. Choose DTV
  • Step 2. Select EPG
View Data usage
  • Step 1. Choose Mobile
  • Step 2. Select Data

Activate Data packages

  • Step 1. Choose Mobile
  • Step 2. Select Data
  • Step 3. Click on Change Package

Extend your Data package

  • Step 1. Choose Mobile
  • Step 2. Select Data
  • Step 3. Click on Extension

View my free voice/Data and SMS

  • Step 1. Choose Mobile
  • Step 2. Select Free Resources

Activate and deactivate One Time and Auto Loan

  • Step 1. Choose Mobile (Prepaid)
  • Step 2. Select Loan Services

Check your usage history (Check your latest 20 Calls, SMS, MMS and Data Usage)

  • Step 1. Choose Mobile
  • Step 2. Select Usage History
Check eZ Cash balance
  • Step 1. Choose eZ Cash
  • Step 2. Select Balance Check

Transfer money

  • Step 1. Choose eZ Cash
  • Step 2. Select Money Transfer

Payments using eZ Cash (Bill/Utility payments/ Merchant/Institutional payments)

  • Step 1. Choose eZ Cash
  • Step 2. Select Payments

Get eZ Cash Mini Statements

  • Step 1. Choose eZ Cash
  • Step 2. Select Mini Statements

Manage eZ Cash PIN

  • Step 1. Choose eZ Cash
  • Step 2. Select Manage PIN
Dialog customers may download the game and play for no additional Data charges.
Yes. Standard data charges will be applicable.
You can lodge a complaint or contact Dialog Support through the ‘Menu’ option on the MyDialog app
Go to Menu –> Dialog Support –> report a problem
Yes, non-Dialog users can access Star Points, eZ Cash accounts and explore other Dialog services
Yes, the Dialog Self Care App has been upgraded to the MyDialog app to serve you better.
Data charges will not be applicable for Dialog users.
You can add a maximum of 20 connections.
Yes, you can pay using any valid credit/debit card.
Yes. The app supports the English, Sinhala and Tamil languages
Android 4.4 and above
iOS 8.0 and above
AR game play requires a tracker to keep the game centered based on it. The Mega Run logo works as the tracker for Mega Run AR.
Any Mega Run logo will work as the tracker. The large size Mega Run logo will be available on the special Dialog Rs 99 data card for a limited period. And Mega Run logos can be found on newspapers, leaflets or simply a poster on a wall or sticker pasted. Or you can download and print the logo from this site.
  • Step 1. Go to settings
  • Step 2. Choose Manage Accounts
  • Step 3. Choose Add a Connection
  • Step 4. Enter your details
  • Step 5. Click continue
  • Android users : Download the Dialog ViU app from the Google Play Store.
  • iOS users : Go to www.viu.lk through your Safari browser

For Android Users:

  • Android user has to download "Dialog ViU" app from "Play Store" first.
  • The user has the option to install "Dialog TV Go" form ViU application (by clicking DTV Go and install) or directly from Play Store by searching "Dialog TV Go".
  • Once install, the user has to open Dialog ViU app and click on Dialog TV Go. (Direct access to DTV Go has been restricted for Android users)
  • The user required to create an account using his/her Dialog TV account number.
  • A unique PIN number would be sent to the registered mobile phone of the DTV account holder or to the DTV Set-top box when try to register for the first time.
  • Upon successful registration the user would be able to access "Dialog TV Go" and watch channels.
  • Available channels are depending on customers respective DTV base Package.
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For Apple iOS (iPhone/iPad Users):

  • Apple user has to download "Dialog TV Go" app directly from Apple Store by searching "Dialog TV Go".
  • Once install, the user can simply click on "Dialog TV Go" app and open.
  • For Apple users, ViU is not available/required hence the direct access to "Dialog TV Go" was enabled.
  • The user required to create an account using his/her Dialog TV account number.
  • A unique PIN number would be sent to the registered mobile phone of the DTV account holder or to the DTV Set-top box when try to register for the first time.
  • Upon successful registration the user would be able to access "Dialog TV Go" and watch channels.
  • Available channels are depending on customers respective DTV base Package.
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Dialog ViU (Video Unlimited) is an entertainment portal giving you access to Live TV, Video on Demand Services (Local & International), Live Sports entertainment, Educational programing and more. ViU offers you a unique and personalized viewing experience across any screen, any time, anywhere.
These icons are not clickable at the moment and indicate upcoming content. Stay tuned for more coming your way soon!
Yes, data charges are applicable as per the data plan of the user’s Mobile / Wi-Fi / Fixed Broadband service provider.

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