Zer077 Live is a push service, where messages (short flash messages on quizzes, tips, jokes, riddles, games, wall paper and service related) are delivered to your mobile phone. You will not be charged for these messages. However, you will only be charged when clicking on a message to interact or for more info
  1. Select 'Dialog Services' on your phone menu
  2. Select Zer077 Live followed by 'Activations', then click on 'Activate'
  3. Choose 'Update Handset' on your Zer077 Live menu

Activation

To activate this service, Prepaid customers need a sufficient account balance while Postpaid customers only need to have their connection status as ‘connected’.

IVR

  • Dial 387 and follow the instructions to register. The service will be activated instantly.

SMS

  • Type RING and send to 678

USSD

  • Dial #107# and follow the instructions given.
  • Dial #387# and follow the instructions given.

SelfCare App

  • Mobile > RingIN Tone > Download Tone (the service will be activated)

Deactivation

SMS

  • Type OFF[space]RING and send to 678

IVR

  • Dial 678 and follow the instructions given

SelfCare App

  • Go to VAS Services, select “VAS Service” & deactivate the service
  1. During one calendar year, not more than one Dengue Cash Grant shall be payable to any one Insured Person/Dialog subscriber
  2. Dengue Cash Grant shall be payable only to the Insured Person/Dialog subscriber and is not transferable.
  3. The maximum indemnity payable to any one Insured Person/Dialog subscriber during any one year shall not exceed the Annual limit of LKR 30,000/- in total for Dengue Cash Grant and Hospitalization for any other disease/illness/injury.
Subject otherwise to the terms, conditions, exclusions and definitions of the Hospitalization Insurance Policy.
Following are mandatory to be entitled to the Dengue Cover
  1. Admission of Claimant to a Hospital
  2. A positive result from NS1 blood test. (NS1 report shall contain the Name, age of the claimant).
  3. Date of NS1 test showing positive result for Dengue should be during the period of Hospitalization or not more than 72 hours prior to date of admission to Hospital. (NS1 report is not compulsory for Government hospitalization)
  1. Claim documents should be submitted within 90 days of discharge from the Hospital
  2. The processing of claim will commence only upon receipt of the documents stated below:
    • Copy of the Diagnosis card
    • Proof of enrolment provided by BIMA/ Dialog
    • Original report of NS1
    • Duly completed Claim Form
  3. All payable claims shall be settled within 5 working days upon receipt of all documents
Yes. You will not hear any response message after dialing 458. The call will drop after busy tone. Funds will be transferred after that.
You can top-up Rs 100/= with each missed call.
Yes. You can reload up to Rs 500/= in a single day. That’s a maximum of 5 successful missed calls.
Yes. You can Top Up once every 5 minutes
You will receive an SMS notification with further details depending on the success of your missed call Top-up request.

Option 1: Via Tickets/Receipts:

All tickets and receipts given by the conductor will provide the real-time card balance.

Option 2: Via SMS:

Type BAL <space> DID number and send to 1393
(This will show the balance in the system, not the real-time balance available for use on the card).

Option 3: Via Touch retailer point:

Produce the card to the nearest Touch retailer point and obtain the card balance (This will show the real-time balance on the card available for use).

PIN Change

Via SMS:

  • SMS: Type Ez [space] “NEWPIN” in letters [space], the existing PIN and send to 356
  • You will receive a confirmation message and a 6-digit system generated PIN.

Via USSD:

  • Dial #356#

PIN Reset Request

If you have forgotten your PIN, you can ask for it to be reset.

Via SMS:

SMS: Type Ez[space]RESETPIN and send to 356

The PIN will be reset to the default and after that, you can request it to be changed as explained above.

  • Via the hotline - PIN resets can be done by contacting the hotline.
  • Walk-in - PIN resets can even be done by visiting a Dialog outlet.

Note:

The PIN reset process will take 24 hours, regardless of which option is used.

Watch out for the ‘Discount Zone’ message on your Dialog phone screen and simply dial #677# to register.

Or Check Discount Zone notification message on Zero77 Live and Press OK.

Dial 678 (Postpaid) and 676 (Prepaid) to activate CLI.
Divert all calls ** 21 * 0777 012012 # and SEND/OK
Divert when busy ** 67 * 0777 012012 # and SEND/OK
Divert when unanswered
(approx. 30 seconds)
** 61 * 0777 012012 # and SEND/OK
Divert when unreachable
(mobile off or no coverage)
** 62 * 0777 012012 # and SEND/OK
Checking whether Divert is active *# CODE # and SEND/OK

Deactivation

Type ##002# and SEND/OK
Or select "Cancel All Diverts" on the phone menu.

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