Zer077 Live is a push service, where messages (short flash messages on quizzes, tips, jokes, riddles, games, wall paper and service related) are delivered to your mobile phone. You will not be charged for these messages. However, you will only be charged when clicking on a message to interact or for more info
  1. Select 'Dialog Services' on your phone menu
  2. Select Zer077 Live followed by 'Activations', then click on 'Activate'
  3. Choose 'Update Handset' on your Zer077 Live menu

Step 1 – Set Parent Contact

Enter a parent contact number on the application so that you receive a text whenever Vodafone Guardian is deactivated for any reason. Enter 'Save'.
You will receive a message when an emergency call is made from the handset.

Step 2 – Appoint a password

The app can be controlled via a password. Changes cannot be made to the Guardian app settings without this password.
Enter your password twice and 'Save'.

Step 3 – Enable Message Helper

If you enable Message Helper, the app will show a 'I Do Not Accept This' button next to incoming messages. Pressing that button will make the message disappear from your child’s in-box.
Go to Message Helper and click 'always enabled', 'never-enabled' or 'Enabled between' (and enter your chosen hours and days).

Step 4 – Customise the settings

Customise settings for calls, text messages and phone features such as Wi-Fi, Bluetooth, Camera, Browser and Adding and Removing Apps.
For example:

  • To set a schedule for when your child can receive or make calls or receive texts, click on ‘Calls and Messages’ then ‘Active Hours’ and choose the time limits. This limits how your child uses their mobile during school hours or after bedtime.
  • If you prefer your child to not have access to the internet at all from their mobile, go to 'Phone Features' then 'Browser' and choose 'Never allowed'
  • To prevent use of the camera when at school, go to 'Phone Features' then 'Camera' and set the timer underneath 'Allowed between'

Vodafone Guardian has been developed by the Vodafone Foundation (registered charity no. 1089625) as part of its Mobile for Good programme.

The benefit cover pays the amount according to the cover selected by the customer. Basic cover pays an amount of Rs. 1,200.00 per night of hospitalization from first night of onwards up to a maximum of 30 nights. The policyholder is entitled to 50% of the benefit cover during the first three (3) months from policy inception and 100% of the benefit thereafter. Upon attaining the maximum cover, this level is maintained until a claim is made. The cover level then drops to 50% for three months after a claim is made.
  • Claim Procedure
    • Step 1 - Call 444
    • Step 2 - Select the preferred language
    • Step 3 - Press 3 for The Dialog Per Day Insurance Service
    • Step 4 - Press 2 for Hospitalization Support Plan
    • Step 5 - Press 2 for claims
    • Step 6 - Call will be transferred to the Customer Care Agent
  • The agent will assist you on the claim eligibility and if you are eligible to the claim, agent will give you the guidelines to process.
    Hospitalization Cash Claim Benefit Claim Form

  • Claims should be initiated within 90 days of discharge from the hospital.
  • The processing of claims will commence only after receiving these documents:
    • Claim Form
    • Copy of completed Diagnosis card
    • Copy of Identification document (Identity card/driving license)
    • Proof of enrolment (provided by BIMA)
  • Insurance partner will pay claims within 5 working days upon complete submission of forms.

Step 1
Dial #107*1#

Step 2
Select ‘Register for Hospitalization Support Plan’ and provide the required details to register (Customer Name, NIC) & dial confirmation code of #107*1#

Step 3
You will receive a welcome SMS from Dialog Hospitalization Support Plan to confirm your registration

Step 4
For Prepaid customers payments are made through daily deductions from your phone or monthly if you are a postpaid customer

Step 5
After hospital admission call our customer support line 444. An insurance agent will assist you

Step 6
Your insurance cover will be paid out within 5 working days after you submit the completed documents>/p>

For further questions and claims call 444

Daily airtime deduction, renewed monthly based on successful deduction (partial coverage depending on deduction success)

If you do not have enough credits on your prepaid phone we will simply adjust the cover so that you are still covered when not fully deducted:

Partial paid insurance coverage* provided if complete deduction not possible

Upon an Insured Person defined in the Policy being diagnosed with Dengue fever, the higher of the following shall be payable:

The Dengue Cash Grant stated below or the Daily Allowance per night spent in Hospital depending on the duration of Hospitalization, as per the scale set out under Section 1.3 of the Policy.

Monthly Premium No of days covered Dengue cash grant
LKR 50.00 to LKR 129.00 16-30 or 31 days LKR 12,500
LKR 01.00 to LKR 49.50 01 to 15 days LKR 6,250

The above will be subjected to:

  • The Annual Limit of LKR 36,000.00 stated under Section 1.1 of the Policy and
  • Complying with the Benefit Triggers stated below.

HD Voice refers to next-generation technology which offers significantly higher voice quality for calls using mobile phones providing an improved user-experience. HD Voice helps you to communicate better without any noisy interruptions by filtering background noise through advanced noise cancellation features.

HD Voice compatible devices are smart phones/devices listing "Supports WB-AMR (Wide Band – Adaptive Multi Rate) or G.722.2". In addition, both caller and receiver should have HD compatible devices and HD-enabled 3G or 2G network.

SMS
Type Start E and SMS to 8338 (for English)
Type Start T and SMS to 8338 (for Tamil)

WAP
English : http://lk.mzine.mobi/engsub
Tamil : http://lk.mzine.mobi/tamsub

WAP
English : http://lk.mzine.mobi/engsub and select "My Account" option
Tamil : http://lk.mzine.mobi/tamsub and select "My Account" option
  • High-quality / Crystal clear voice call experience.
  • Eliminates the noisy environment interruptions.
  • Better understanding in the face of other impairments, such as when talkers are using a speakerphone or in the presence of background noise.
  • Easier to hear and understand while on long conference calls.
  • Easier to recognize voices, distinguish confusing sounds and understand accented speakers.
SL international matches Test ODI T20
Toss
Teams
Lunch break    
Tea break    
Close of play    
End of innings
Wicket Alert
Every 10 overs    
Every 5 overs    
Every 1/2 h update    
Batsman scored 50 or 100
Match result alert
Man of the match/series alert
Other international matches      
Match Summary Alert

 This service is only available for Superline Luxury Bus routes.

Route Route Number Type of Bus Price
Colombo- Badulla 99 Super Luxury Rs. 905.00 + (Dialog premium Rs. 30.00 + taxes per tickets)
Colombo – Trincomalee 49 Super Luxury Rs. 900.00 + (Dialog premium Rs. 30.00 + taxes per tickets)
Colombo – Akkaraipaththu 98 Super Luxury Rs. 1130.00 + (Dialog prmium Rs. 30.00 + taxes per tickets)

Charges

  • Additional fee of Rs.30.00 per ticket purchased
  • Rs. 15.00 per call
  • The convenience of learning at anytime from anywhere
  • guru.lk can be accessed with any Internet Package
  • Using your Facebook, Twitter, LinkdIn and Google, Dialog connect or guru.lk registration anyone can register with courses on guru.lk
  • Registered users can view the lectures and important facts related to subjects multiple times within the subscribed period.
  • Registered users can discuss ideas with lecturers using the inbuilt forum where they can save time and money on traveling and much more
  • Dialog customers can pay via Dialog Mobile, eZ cash and Credit Card.
  • Etisalat customers can pay via eZ Cash
  • Register through coupon codes (These are special coupon codes with validity date)
    • Option 01 : type the coupon code and SMS in to 445 from your Dialog mobile
    • Option 02 : enter the coupon code to the selected course’s purchase page on www.guru.lk
  • Non-Dialog Customers can pay using Credit Card.
    • The course fee can be paid via Daily, Weekly or Monthly subscription basis, the fee would be automatically renewed automatically for the duration of the course.
    • If course fee is paid from a Dialog mobile, the fee amount will be deducted on a daily/weekly on customers choice, however if the service is terminated after subscription a full months fee would charged from the customer.
    • If monthly fee pay by credit card or eZ cash the total subscription fee for the month would charge at once.

Once you activate the divert, any SMS sent to your number will be diverted to the number you request. For example, say that your phone is about to die. You quickly activate the SMS divert to our friend's phone number. Then whenever someone sends a message to you, it will be diverted to your friend. You can identify diverted messages because the sender's number appears with a '+00' in front. +009477712356 for example.

There are some other commands you can us to control and monitor the SMS Divert service.

ACTION SMS COMMAND SEND TO
Check divert status DIV STATUS 9010
Turn prefix on/off DIV PREFIX ON / DIV PREFIX OFF
Help DIV
  • All your important messages received via various mediums can now be received on your mobile.
  • Can also access you messages via web. You can even reply or forward the messages then and there.
  • 15 Mb of space to store messages in your web inbox.
  • Check fax messages on your mobile. You can also forward your virtual fax number to any desired fax number.
  • To read fax messages, you can visit pocketoffice.dialog.lk and login to your Pocket Office web account. You can forward received fax messages to any email address at no additional cost.

Required

  • MMS Enabled phone (MMS Compatible phones)
  • Dialog GPRS and MMS enabled connection

MMS activation:

The service will be automatically activated when an MMS is sent.

MMS settings:

To receive MMS configuration settings : Type MMS and sent to 700

Sending to a Non-compatible MMS phone

If the message is sent to a non-compatible MMS phone the user will receive a SMS message along the lines of: "You have been sent a picture message!"

Sending an email through MMS

Compose the message and type the email address on the recipient address and press send.

You can activate this service via SMS. Simply type DIV [number to divert] and send to 9010. For example, let's say that you want to divert to 0777654321. This is the command:
DIV 0777654321
Send that in a SMS to 9010.

To deactivate the divert (when you want to start receiving SMS again) just send DIV DEL to 9010. For example:
DIV DEL
and send to 9010.

+00 will appear in front of the SMS for identification. (+0094777123456 for example). You can also activate via the web by logging in to sms.dialog.lk using your MyDialog username and password.

Setup Message Centre Number Before you send a short message, you have to preset a Message Centre number (+9477000003). This set-up process is a one-time effort. Generally, the steps are as follows; please use them together with your hand phone manual if necessary:

Step 1: Enter Menu Mode on your handset
Step 2: Select MESSAGES
Step 3: Select WRITE MESSAGES
Step 4: Select MESSAGES SETTINGS (for some hand phone models if necessary)
Step 5: Select option for MESSAGE SERVICE CENTRE number or its equivalent
Step 6: Enter Message Centre Number: +9477000003
Step 7: Confirm selection
Step 8: Select EXIT or QUIT

 

This option enables you to locate deals around you in augmented reality via your mobile camera.

A claim can be made when the insured customer has suffered death or disability from accident, subject to the exclusions outlined listed in our terms and conditions

The claim must be made by the nominee (in the case of death) or the insured customer (in the case of disability) named at the point of registration, within the claims filing period.

We should be notified of the occurrence of death or disability of the insured subscriber due to accident as soon as possible, but not exceeding 60 (sixty) days from the date of occurrence after which it will be treated as time-barred and Ceylinco is not bound to pay the Claim.

For claims, the nominee should call the telephone number: 444. The customer will receive all detailed information regarding the claims process when they text this number. An agent will call the customer and explain what is needed in the claims process.

Tax applicable (daily)

   
Basic Premium : Rs. 1.00
Admin fee (.35%) (IBSL) : Rs. 0.0035
NBL  (Basic Premium + Admin fee) x 2/98 : Rs. 0.0205
    Rs. 1.024
VAT (12%) : Rs. 0.1229
Total   Rs. 1.1469
You will receive an SMS informing you about the cover level you will have the coming calendar month. This SMS is sent on a monthly basis.
Any Dialog pre-paid or post-paid customer between 18 - 60 years of age.
There are three ways
  • Self-registeration on your mobile by dialling #107# and selecting option 1
  • Visiting a Dialog customer center
  • Calling the dedicated hotline 444 for more information

Dialog will adopt a flexible deduction scheme to allow registered customers who have been partially deducted to still be provided with insurance coverage

Amount successfully deducted in calendar month Insurance cover in following calendar month
Rs. 30.00 Rs. 1,000,000.00
Rs. 25.00 Rs. 800,000.00
Rs. 20.00 Rs. 650,000.00
Rs. 15.00 Rs. 500,000.00
Rs. 10.00 Rs. 300,000.00
Rs. 5.00 Rs. 150,000.00
The chosen nominee could be anyone, although it is common to choose a family member or somebody you want to benefit with the cover amount.
If there are any partners who have games available in your proximity, this will be listed on the games menu. Select the game option and point the camera towards the registered image to start playing the game. You can win gifts and surprises by playing the game.

Yes. Deals can be selected based on 8 generic products and service categories.

It's simply your Voice Mail, Video Mail, e-mail and fax all in one mailbox. You can forward your calls, faxes and e-mails to and from this mailbox. To access all your messages dial 771 from your Dialog mobile or visit http://pocketoffice.dialog.lk and log in to your inbox using your MyDialog MOBILE username and password. This mailbox acts just about the same as any other mail account.

SMS DEACT BBM to 678

No. You will have to request for the facility with the new connection or activate it through our value added counter or by dialing 678 through the mobile.

The Voice Mail box would get reset. All personalized settings and messages would be deleted and, once deleted, would be impossible to retrieve.
1234. Customers can change it when they're logging in from their own mobile phone.

No, the service is free-of-charge.

* If your SatNav is missing or stolen, please inform Dialog Telekom on 0777 728 628 as soon as possible.
* Do not plan a route on SatNav while you are driving. This is for your own safety
* SatNav will not identify a newly introduced one-way street or closed road. Thus, it is advised to proceed with caution at all times.
* Always adhere to road rules.
* Keep the device away from sunlight when not in use.

//Shouldn't this be a separate question?
* What are the unique features of SatNav?
* Frequently visited locations can be added to favourite list.
* Roads which are not mapped can be traced and uploaded.
* Newly mapped routes can be re-traced.

You can retrieve Voice Mail by dialing 771 or 711. It will cost Rs. 3.00 per minute. From a land line, please dial 077 7 022022 and follow the instructions.
No. Customers who used the facility frequently have it, but the customers who didn’t use it were disconnected when VM was migrated to the new Voice Mail system. Please reactivate the service to use Voice Mail again.

20 messages. Once the capacity exceeds a recording will inform the caller that the mailbox is full and unable to record any new messages.

Only 14 days from the day the message was stored.

SMS : Type CODE and send an SMS to 678.

USSD : Type #107# & send.

Yes, this service is available for both Dialog Prepaid and Postpaid connections.

No, this service is exclusively for Dialog customers.
Yes, this service is available for both Postpaid and Prepaid customers.

If you do not wish to receive Call Me SMS request from any particular number, you can block the number by dialing #356#.

No, you can get started right away.

Yes, but this is only on selected supplementary & peer group tariff packages like MY10.

With Budget SMS, you can send messages at just 10 cents to any Dialog mobile number.

Yes. You can do this by following these steps:

1. Go to Options on your Pocket Office web mailbox
2. Click on Message Management. Then click on Message Filtering and select Manage Message Filtering Rules
3. You will be directed to the Message Filter Rules page where you can create your mailbox rules.

* Login to your Pocket Office web portal
* Go to Options in your mailbox and click on Setting-up Your Greeting
* You will be directed to the Voice Greeting Management page, where you can select greetings to be played at a preferred time

You can select to receive alerts via SMS or e-mail. To set the alert, follow the instructions given below.

1. Go to Options on your Pocket Office web mailbox
2. Click on Notification Settings and select the preferred alert option

Yes, this can be done via D-Mail, where, all e-mails received to the Pocket Office mailbox can be forwarded to your mobile in the form of an SMS. To activate D-mail, type DMAIL and send to 678.


Once Dmail is activated on your mobile, follow the instructions below to activate this feature on your Pocket Office:

1. Login to your Pocket Office web portal
2. Go to Options in your mailbox and click on D-Mail Preferences
3. Select Enable

* Rs. 1/- will be charged for each SMS notification

There is a Contacts tab in your mailbox web interface. You can add or modify your contacts listed on this page.
For 4 different forwarding codes, the customer can customize 4 different personalized messages. Therefore if the customer forwards to a different code, the personalized message will not work. You have to make sure that the forwarding is done to the correct no., which is 077-7011011.

Forward all your faxes or calls to 0777 011 011 and your fax messages will be directed to the Pocket Office mailbox.

Dial (+94 if the customer is in another country) 077 7 022 022. The voice-guided menu will ask you to enter your mobile no. and password.
When we replace your SIM card, we will transfer the phonebook memory and SMSs from your old SIM on to the new MaxSIM card, so that all your data remains on your phone.
Kandy, Galle and Kurunegala districts will soon be available on SatNav.
You can download a maximum of 48 RingIN Tones.

To deactivate : Type OFF RING and send to 678
Note: All purchased tones will be lost, even if you re-subscribe at a later time.

How do I know that the tones are being played according to the way I have set them up for particular people, dates or times?

Please click RingIN Tones quick link on the left hand column to check tone setup in My Tones. You may also request your caller to call you and listen to the RingIN Tones playing!

If you do not set up any playing scenarios for the RingIN Tones you have purchased, then they will not play. Instead, the system will play either the preset traditional Ring Back Tones or other, previously set up RingIN Tones. Please dial 387 or click on RingIN Tone quick link on left hand corner for tone settings.
No. This service does not in any way require a special handset. RingIN Tones will apply to all your callers, and your phone will ring normally.
The theme oriented Music Box contains a wide selection of more than one RingIn Tone. If you have registered with RingIN Tones, you can purchase Music Boxes. You may set up the playing scenario of a Music Box as a single ring, and apply them to incoming callers, dates, and times. All the RingIN Tones in the Music Box will be played sequentially to the incoming callers, thereby allowing your callers to hear a variety of songs each time they call.
No, your friends will not be charged when they call and hear your RingIN Tones.

You can use the streaming option or download option to view videos.

You only need a computer/streaming compatible mobile with a web connection (minimum 28.8 Kbps modem) and is capable of playing audio or video, plus player software that can receive and process audio/video streams. You may already have such software on your computer or mobile, but if not, it is available as a free download from RealOne.com.

Streaming video or audio is video (as on television) or sound (as on the radio) delivered over the Internet to the mobile handset.

It’s called “streaming” because the sound and picture data flow in a digital stream from a server computer to your computer/streaming compatible mobile ready to hear or view in real time, without having to download all of the content before you can enjoy it. It comes to you in a stream of digital bits… hence the term “streaming.”

Yes. Some handsets and SIMs will have more or different options offered on the Zer077Live menu compared to the rest.

You do not get charged for the messages that appear on your screen. However, once you enter a message and click on ‘Options’ to move further, you are charged with the applicable click rate.

The moment you activate, flashing messages start appearing on your handset screen. You can pick from news updates, cricket scores, stock indices, games, movie reviews and many other themes to receive alerts.

When alerts flash on your mobile screen, just select ‘OK’ to proceed further, and if you don’t, the message simply passes by.

Zer077Live is listed within 'Dialog Services' in your phone menu. However, the location of Dialog Services within your phone menu will differ based on your handset.

Simply receive the GPRS settings by typing GPRS and sending to 678.

Most code readers, including the popular i-nigma, can decode two international standards (QR Code and Datamatrix).
International data charges will apply for mobile usage overseas. Find out more about international roaming.

2D Barcodes are 2-dimensional barcodes that you can scan with your mobile to make calls, send messages, connect to websites or other content like promotions, offers, discounts, location maps and more.

You'll need to have a mobile bar code scanning application downloaded onto your handset.

If you are not able to download any of the scanners available, it means your specific mobile is not supported just yet. Check back every few weeks, as we keep adding more bar code scanners.

Some of the basic features you'll need to have on your mobile handset to support mobile bar code applications are as follows :

  • GPRS supported mobile phone
  • Have a camera at the back of the handset
  • Belong to a popular device manufacturer (Chinese handset support cannot be guaranteed)
Dialog 2D barcodes can be found on billboards, business cards, in magazines and news papers, at the cinema or on the street.
Multimedia Messaging Service (MMS) is a store-and-forward messaging service that allows you to exchange multimedia messages with other mobile subscribers. A great way to exchange photos, videos and multimedia with your friends, family, and colleagues.
Yes, it is possible; but it is not available for all the countries.
No, only 50 Dialog to Dialog SMSs per day.

No, but initially you will be charged for the application download.

Yes, to receive an MMS, you need to have this facility activated.

Yes. You can send it to any Prepaid or Postpaid connection.

You can send your updates to 40404.
Yes, you can use any phone model which has the SMS facility.
No you don't. However, you will be charged the standard rate plus taxes for updates sent via SMS.

Sony devices:
K310i, K510i, K610i, K790i, W300i, W710i, W810i, W850i, Z550i
K550, K600, K750, K800, K810, K818, V600, V630i, W550i, W600, W700i,
W800, W830, W880, W900, W900, Z520i, Z525, Z530i, Z610, Z710

Nokia devices:
N70, N71, N72, N73, N75, N76, N77, N80, N81, N82, N90, N91, N92,N93, N93i, N95, N800
6600, 6610, 6610i, 6620, 6630, 6650, 6651, 6670, 6680, 6681, 6682
E50, E60, E61, E61i, E62, E65, E70, E90
7610, 3230

The type of content embedded within a mobile code can include:

  • Mobile websites (URLs)
  • Contact details (vCard)
  • Phone numbers
  • Pre-defined SMS (Destination phone number and SMS message text)
  • Plain text
No. This service depends on the internet bandwidth of the user. The level of quality will depend on the Skype user's connectivity.
If you have a Dialog mobile connection and a bank account with a service partner bank, you are automatically eligible for this service. You are required to first be registered with certain bank services (based on the bank). Then, simply dial 458 and select a bank to register for the Miss-Call Reload Service by Dialog.
Yes, calls to 458 go unanswered and will immediately drop after it rings. This is how the service works. Once the call is dropped, the funds will be transferred to your connection. However, if you call 458 for the first time, you will have to choose the bank of your choice for this service.
You can reload Rs 100/- with each missed call.
Yes. You can only reload up to Rs 500/- in a single day i.e. a maximum of 5 successful missed calls.
Yes. You can only reload once every 5 minutes.
You will receive an SMS notification with further details, depending on the success of your miss-call reload request.

Option 1: Via Tickets/Receipts:

All tickets and receipts given by the conductor will provide the real-time card balance.

Option 2: Via SMS:

Type BAL <space> DID number and send to 1393
(This will show the balance in the system, not the real-time balance available for use on the card).

Option 3: Via Touch retailer point:

Produce the card to the nearest Touch retailer point and obtain the card balance (This will show the real-time balance on the card available for use).

Activation

To activate this service, Prepaid customers need a sufficient account balance while Postpaid customers only need to have their connection status as ‘connected’.

IVR

  • Dial 387 and follow the instructions to register. The service will be activated instantly.

SMS

  • Type RING and send to 678

USSD

  • Dial #107# and follow the instructions given.
  • Dial #387# and follow the instructions given.

SelfCare App

  • Mobile > RingIN Tone > Download Tone (the service will be activated)

Deactivation

SMS

  • Type OFF[space]RING and send to 678

IVR

  • Dial 678 and follow the instructions given

SelfCare App

  • Go to VAS Services, select “VAS Service” & deactivate the service
  Sampath Bank LOLC Finance
Customer should be registered with the following bank service(s) Sampath Bank SMS Banking LOLC Finance SMS Banking Service
Dial #458# from the relevant phone and your registration to Miss-Call Reload will be discontinued immediately. However, if you want to cancel the service permanently, please contact the relevant bank and remove your subscription.
You need to register for the service both with the bank and with Dialog. If registration is only done with Dialog and the service request is attempted via 458, a message will be generated informing the customer of the contact details of the bank and will request them to register for service with the bank.
Dial #458# from the relevant phone and your registration to Miss-call Reload will be discontinued. Then, dial 458 to choose your preferred bank.
  1. During one calendar year, not more than one Dengue Cash Grant shall be payable to any one Insured Person/Dialog subscriber
  2. Dengue Cash Grant shall be payable only to the Insured Person/Dialog subscriber and is not transferable.
  3. The maximum indemnity payable to any one Insured Person/Dialog subscriber during any one year shall not exceed the Annual limit of LKR 30,000/- in total for Dengue Cash Grant and Hospitalization for any other disease/illness/injury.
Subject otherwise to the terms, conditions, exclusions and definitions of the Hospitalization Insurance Policy.
Following are mandatory to be entitled to the Dengue Cover
  1. Admission of Claimant to a Hospital
  2. A positive result from NS1 blood test. (NS1 report shall contain the Name, age of the claimant).
  3. Date of NS1 test showing positive result for Dengue should be during the period of Hospitalization or not more than 72 hours prior to date of admission to Hospital. (NS1 report is not compulsory for Government hospitalization)
  1. Claim documents should be submitted within 90 days of discharge from the Hospital
  2. The processing of claim will commence only upon receipt of the documents stated below:
    • Copy of the Diagnosis card
    • Proof of enrolment provided by BIMA/ Dialog
    • Original report of NS1
    • Duly completed Claim Form
  3. All payable claims shall be settled within 5 working days upon receipt of all documents

PIN Change

Via SMS:

  • SMS: Type Ez [space] “NEWPIN” in letters [space], the existing PIN and send to 356
  • You will receive a confirmation message and a 6-digit system generated PIN.

Via USSD:

  • Dial #356#

PIN Reset Request

If you have forgotten your PIN, you can ask for it to be reset.

Via SMS:

SMS: Type Ez[space]RESETPIN and send to 356

The PIN will be reset to the default and after that, you can request it to be changed as explained above.

  • Via the hotline - PIN resets can be done by contacting the hotline.
  • Walk-in - PIN resets can even be done by visiting a Dialog outlet.

Note:

The PIN reset process will take 24 hours, regardless of which option is used.

Watch out for the ‘Discount Zone’ message on your Dialog phone screen and simply dial #677# to register.

Or Check Discount Zone notification message on Zero77 Live and Press OK.

Dial 678 (Postpaid) and 676 (Prepaid) to activate CLI.
Divert all calls ** 21 * 0777 012012 # and SEND/OK
Divert when busy ** 67 * 0777 012012 # and SEND/OK
Divert when unanswered
(approx. 30 seconds)
** 61 * 0777 012012 # and SEND/OK
Divert when unreachable
(mobile off or no coverage)
** 62 * 0777 012012 # and SEND/OK
Checking whether Divert is active *# CODE # and SEND/OK

Deactivation

Type ##002# and SEND/OK
Or select "Cancel All Diverts" on the phone menu.

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