You can choose any of the following options :
  • Dial 456
  • Dial #107#
  • Dial *#456#
  • Type BILL and send to 456
  • Via MyAccount Portal
  • Via Dialog Self Care App
Close the app, restart Bluetooth and re-pair. If this does not work, restart your phone and try again.

iPad Air 2 & iPad Mini 3 devices are available for sales at selected Dialog outlets. For more information, please visit www.dialog.lk/ipad

If the ownership is completely different

  • You need to visit and outlet to update your ownership.
  • The below needs to be provided to confirm your ownership
    • SIM
    • If SIM is not available need Bill payment receipts / recharge cards used for connections
    • NIC / Driving License / PP (as mentioned above)
    • Proof of Address
  • If you know who the connection is registered to and is contactable
    • Bring a letter with his consent to transfer the connection to your name signed by the current owner along with a copy of his/her NIC

Only my address is incorrect

  • You need to visit and outlet to update your ownership.
  • The below needs to be provided to confirm your ownership
    • NIC / Driving License / PP (as mentioned above)
    • Proof of Address

My details are correct but there are spelling mistakes or errors on same.

  • Call 1777 to request an update on your information
  • Or visit and outlet with the below documents
    • NIC / Driving License / PP (as mentioned above)
    • Proof of Address
  • If NIC number is incorrectly updated, you will need to visit the outlet
Clarifications on connections under your NIC
  • All connections registered under your identification can be identified by dialing #132# and selecting option 4
  • If there are connections that are not recognized by you which are registered under your NIC then the same can be disconnected
  • A reconnection on such numbers will be done only if the respective user registers the connection under his/her name
  • Disconnection of such connections can be requested by visiting an outlet or by sending a fax / email / letter by the customer. The letter / email / Fax should contain details of the numbers to be disconnected, customers signature and a copy of the NIC attached to proceed with such requests.

  • Simply dial #132# on your phone and select option 1 for SIM ownership.
  • To confirm your address select option 3

Use the below screens as a guide on how to do the ownership confirmation

Individual / Personal connection

Main Menu


Option 1
Name & NIC is Correct

Option 3
Address is Correct

All Information are Correct

Option 4
Other Connections Under ID

Option 4 - Continued
Other Connections Under ID

Corporate / Office connection

Main Page


Option 1
SIM Ownership

Option 2
My Number

Option 3
Address Confirmation

Option 4
Help

 

Required Documents to Correct Ownership

  • SIM
  • National Identity Card / Driving License / Passport
  • Proof of Address

If the connection has been provided to a loved one/person known and you still want to maintain the ownership with you then user details can be updated as care of information on system by visiting and outlet. However the owner of the connection is still responsible for the connection.

Download the Dialog Self Care App or simply dial 456 IVR or dial #147#

Have Another Question?