If the ownership is completely different

  • You need to visit and outlet to update your ownership.
  • The below needs to be provided to confirm your ownership
    • SIM
    • If SIM is not available need Bill payment receipts / recharge cards used for connections
    • NIC / Driving License / PP (as mentioned above)
    • Proof of Address
  • If you know who the connection is registered to and is contactable
    • Bring a letter with his consent to transfer the connection to your name signed by the current owner along with a copy of his/her NIC

Only my address is incorrect

  • You need to visit and outlet to update your ownership.
  • The below needs to be provided to confirm your ownership
    • NIC / Driving License / PP (as mentioned above)
    • Proof of Address

My details are correct but there are spelling mistakes or errors on same.

  • Call 1777 to request an update on your information
  • Or visit and outlet with the below documents
    • NIC / Driving License / PP (as mentioned above)
    • Proof of Address
  • If NIC number is incorrectly updated, you will need to visit the outlet

Details on all current packages can be obtained from our Rates page.

Dial 0777678678 (Postpaid Hotline) or 0777123456 (Prepaid Hotline) and select ¿To know about your package tariff and services¿ menu option. You can select the relevant options to check on free minutes, package tariff and value added service information.

iPad Air 2 & iPad Mini 3 devices are available for sales at selected Dialog outlets. For more information, please visit www.dialog.lk/ipad

  • Simply dial #132# on your phone and select option 1 for SIM ownership.
  • To confirm your address select option 3

Use the below screens as a guide on how to do the ownership confirmation

Individual / Personal connection

Main Menu


Option 1
Name & NIC is Correct

Option 3
Address is Correct

All Information are Correct

Option 4
Other Connections Under ID

Option 4 - Continued
Other Connections Under ID

Corporate / Office connection

Main Page


Option 1
SIM Ownership

Option 2
My Number

Option 3
Address Confirmation

Option 4
Help

 

Required Documents to Correct Ownership

  • SIM
  • National Identity Card / Driving License / Passport
  • Proof of Address

If the connection has been provided to a loved one/person known and you still want to maintain the ownership with you then user details can be updated as care of information on system by visiting and outlet. However the owner of the connection is still responsible for the connection.

Type OFF RING and send to 678 or Download the Dialog Self-Care App
Yes, by simply dial #147# USSD you can Ask for Credit from Dialog
Dial #147# USSD or Dial 356 IVR
Download the Dialog Self Care App or simply dial 456 IVR or dial #147#
Visit our RingIN tones web site on ringintones.dialog.lk/prbt2/
Dialog’s Auto-Loan facility allows Pre Paid customers to request credit directly from Dialog or from another Dialog Mobile subscriber. Simply dial #147# USSD or Dial 356 IVR to activate.

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