Dialog Television uses state-of-the-art technology to provide a platform for transmission of world acclaimed media content from our local and international partners. Dialog satellite television offers DVD like picture quality and CD like sound quality through its use of DVB-S (Digital Video Broadcasting) and MPEG4 technologies.

If you have a standard television set, that is all you need to apply for a connection. Upon installation, you will recieve:

A dish antenna (60cm diameter), an LNB unit, a digital set top box (the size of a CD player), a remote control and 15 meters of connecting cable.

Note: Additional connecting cable can be purchased.

  • Repairs and maintenance
  • On-site visits, fully trained professional technical team and island wide service reach.
0% installment schemes are available with all leading credit cards for Dialog Television Postpaid.

Dialog Satellite Television operates on a Ku-Band frequency, which is a very high frequency at 12 GHz. Employing such a high frequency has both its positives and negatives. The positives include high quality video and audio transmission with little interference and the ability to use reception equipment that is small in size.

The negative aspect of the high-frequency KU-Band is the short length of the signal that is sent from the satellite to the reception dish, which cannot penetrate heavy rain that blocks the signal path. This problem, which is known as “rain fade” is endemic to the usage of the Ku-Band frequency, regardless of which country it is used in, although countries in monsoon zones are more likely to be affected. Interference from rain, however, should be limited only to short periods, after which the system will search for a new signal and normal viewing will resume.

By sending a request letter with the signature of the original customer along with a copy of his/her ID. The letter could be submitted to any Dialog Customer Service Point or faxed to 011 2 808 718.

The charges involved are:

  • Ownership change/transfer fee - LKR 1,000 (+ tax)
  • Equipment relocation (removing & fixing) - different locations - LKR 2,500 (+ tax)
  • Equipment relocation (removing & fixing) - same premises - LKR 2,500 (+ tax)

Upon receiving your letter, fax or email at the respective division, we will respond to you within 48 Hours (excluding weekends and mercantile holidays).
- The acknowledge time for letters received via fax & post is subject to change depending on the nature of your request or inquiry.
- Postal delays will be applicable.
- The acknowledge time for letters received via fax & post is subject to change in the event verification or further information is required.

In the event you encounter a technical issue with your Dialog Television; you may at your sole discretion contact the third party service providers listed below provided you agree that Dialog Television Private Limited shall have no liability to you in any manner whatsoever, for such services obtained by you from such third party service providers.

Service providers List

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