WE MADE

FINANCE EASY

FinPal is the one-stop digital solution for all your financial needs. Download it today!

New We are Now on IOS

WHAT FINPAL CAN DO

FinPal is the one-stop digital solution for all your financial needs.
With FinPal you get,

  • Flexible loans with
    eZ Loan

    Apply for a loan from your mobile from anywhere at anytime

  • Widest reach

    Experience the largest mobile money & payment services network with over 20,000 cash points across the island

  • Scan & pay with LANKAQR

    Scan & Pay at any LANKAQR enabled merchant (over the counter and online) with your eZ Cash wallet in FinPal

  • Star Points

    Easily check your star points balance & donate now using the FinPal app

  • Goal based savings

    Open a goal based savings account

  • Money in your Mobile
    – eZ Cash

    Link your eZ Cash wallet to FinPal and access mobile money anytime, anywhere to make a range of transactions and send money to anyone instantly

  • Add your Credit/ Debit cards

    Add your credit debit cards to make simple and secure bill payments

  • Start you DF Savings with Finpal

    Achieve your ambitions quickly. Discover the best ways to save with the Dialog Finance savings account

  • Add any savings account

    Link a savings account from any bank to FinPal

  • Lesi pay

    Lesi pay will enable consumers to finally own device of their dream. By paying in installments

CONTACT

Please email us your questions regarding our product

Terms & Conditions | Privacy Policy

FAQ

5 Simple steps.

  • Step 1 - Download Finpal from Google Play store
  • Step 2 - Enter your mobile number. An OTP (One Time Password) will be sent to the mobile number.
  • Step 3 - Enter the OTP (One Time Password) in the app to verify your mobile number.
  • Step 4 - Enter your NIC (National Identity Card) Number
  • Step 5 - You will be prompted to set a PIN for login and transactions

It is as easy as that.

Yes! You can access FinPal through Wi-Fi or a mobile data connection

FinPal user credentials, as well as individual product credentials, are solely the responsibility of the account user. Financial risks that occur by sharing the user login details will solely be under the user

  • Click on the “Forget PIN” in PIN entering screen
  • Enter the OTP (One Time Password) that is sent to your registered mobile number
  • Enter your preferred new PIN and press next
  • You will get a success message
  • You can now login using your new PIN
  • Your account is blocked in time intervals if incorrect PIN is entered more than 3 times
  • If you enter the wrong PIN for the 4th time, account will be blocked for 01 minute.
  • If incorrect PIN is entered after 01-minute block, account will be blocked for 02 minutes.
  • If incorrect PIN is entered after 02 minutes block, account will be blocked for 10 minutes.
  • If incorrect PIN is entered after 10 minutes block, account will be blocked for 04 hours.
  • The 04-hour block will continue for each incorrect attempt after this.
  • However, you can reset the PIN using the Forgot PIN option to avoid getting blocked again.
  • The OTP (One Time Password) is always sent to the Mobile number you have registered with Finpal
  • Please recheck if the Mobile number is correct
  • You can also Click ‘Resend OTP’, and resend OTP only up to 5 times.
  • If you enter the incorrect OTP even after resending the OTP for 5th time, the user account is temporarily blocked.
  • Users can start afresh by entering the mobile number after 120 sec.

Go to My profile in the hamburger menu and edit the details

Follow the guidelines available on the FinPal app. Failing which lodge a complaint to service@dialog.lk

While Finpal is a free app you might be charged for the respective products you use.

All your Utility payments will be updated within a maximum of 2 working days

Click on eZ Cash icon in Finpal app and enter eZ Cash PIN

Currently there is no method to top up eZ Cash wallet through FinPal App, either Customer can use CEFT method or walk in to an agent outlet to top up the eZ Cash account By transferring money via internet banking or using relevant bank mobile apps to recharge EzCash account

Call 7111 and contact an agent to do a PIN reset.

Yes.
LQR payment is supported through FinPal, Customers can scan any Lanka QR in the market and pay through eZ Cash.

You can use any Sri Lankan VISA or Master card, that is enabled for online use by your card issuing bank. If you are not sure please check with your bank.

  • Click “Add” on the Credit/Debit Card icon
  • Enter your Card details
  • We will perform a transaction for verification with an amount between Rs. 1 - Rs. 5
  • Enter the transaction amount to activate
  • Done! Your card has been successfully added.
  • We don’t want to leave space for fraudulent transactions.
  • When you add a card, we will perform a random transaction from your card
  • You could verify your card by entering the random transaction value which can be found through your mobile banking / internet banking.
  • Alternatively, you can verify your card by obtaining the random transaction value for this transaction by calling your bank hotline
National Water Supply and Drainage Board (NWSDB) Rs 50
Lanka Electricity Company (LECO) Rs 100
Ceylon Electricity Board (CEB) Rs 100

An innovative digital lending service which allows you to obtain a loan directly from your mobile phone anytime, anywhere.

This digital loan is offered to customers on an invitational basis. Invited customers will receive an SMS invitation. Customers may also check eligibility by downloading the FinPal app from the Google Play Store and following the instructions

Download the FinPal app from the Google Play Store and app stores and follow instructions

To your eZ Cash account or your preferred bank account

Cash will be deposited Immediately after approval to your account/wallet

Login to the FinPal app to check the status

Subject to loan eligibility conditions, you can request any loan amount between LKR 5,000 and LKR 20,000

At any given time, you can have only one active loan (one loan per NIC)

eZLoan is a complete digital solution. Therefore, physical documentation is not available. However, you may view your loan statement via the FinPal app

The day of the last payment will be considered as the loan close date

Login to the app, create a FinPal account, upload a selfie and a picture of your NIC. Then, update your personal information and bank account details if you choose your bank account as your loan disbursement method

No. You are required to make the repayments within the given period

Loan acc number is available in the app, or he can get that from any CS or call center agent who would refer CRM. For eZ cash its his FinPal registered mobile number which should be mentioned.

Applicable charges

Interest vary between Average 2.5% - 8% per month customer should login to app to check the eligible amount and interest rate

See more

It is an innovative digital savings product, which allows you to access your money directly from your mobile phone anytime, anywhere and 24*7

18 Yrs and above individuals (Srilankans citizens only) can open this savings account

Download the Finpal App from the Google Play Store and log in to the App

Click on ‘Open a Savings Account’ and follow the instructions

Valid ID proof (NIC /PP /DL)

If mailing address differs with the ID proof, any of the following billing proofs, which is not more than 3 months old should be submitted

  • Driving License
  • Utility bill (EXCEPT mobile bill)
  • Bank Statement /Passbook
  • Letter from a public authority
  • Tenancy Agreement
  • Income tax receipt / Assessment notice

You can transfer money from your other bank accounts via internet banking or using relevant bank mobile app.

Log in to the Finpal App and view the Savings Account Information page

  • Add money from other banks via internet banking or mobile banking
  • Transfer money to DFP A/c or other bank A/c
  • View your transaction history
  • Bill payments via savings account
  • ATM card request & management
  • Existing customer can link their savings accounts and enjoy the benefits in Finpal App

There is no minimum deposit to open a DF Savings account

  • ATM withdrawals LKR50,000/- per day
  • To other banks LKR250,000/- per transaction
  • To DF to DF savings A/c LKR1,000,000/- per transaction

No, you will receive an e-statement every month end

Yes.
Customer has to visit Dialog Finance to get the certified copy.

You will eligible for 4.50% p.a. interest rate
(The Company shall have the right to change or vary interest rates if required to do so by the relevant regulatory bodies / No change according to seniority)

Interest is calculated on daily basis at the end of day balance. This interest will be credited to customers account on every 25th of each month.

  • All outward CEFT transfers are free of charge
  • ATM charges will apply

There is no any minimum balance requirement at present

Currently No, you can only open an individual DF Savings A/c

  • Withdrawals from other bank ATMs LKR30/- per transaction
  • Balance inquiry LKR7.50
  • ATM card replacement LKR100/-
  • Click on ‘Open a Savings Account’
  • Click on ‘Get your ATM card’
  • Select ‘I need a Dialog Finance ATM card’
  • Choose how you want to get the ATM card
  • Click on ‘Open a Savings Account’
  • Click on ‘Get your ATM card’
  • Select ‘I already have a Dialog Finance ATM card’
  • Enter your 19 digits ATM card No
  • Validate the OTP
  • Confirm your savings account details
  • Set 4 digits PIN
  • Click on ‘Open a Savings Account’
  • Click on ‘Manage ATM card’
  • Select ‘Reset PIN’
  • Validate the OTP
  • Set new 4 digits PIN
  • Click on ‘Open a Savings Account’
  • Click on ‘Manage ATM card’
  • Select ‘Temporary card block’
  • Validate the OTP
  • Click on ‘Open a Savings Account’
  • Click on ‘Unblock your card to use it’
  • Validate the OTP
  • Click on ‘Open a Savings Account’
  • Click on ‘Manage ATM card’
  • Click on “Request a new card”
  • Select “I have damaged my card”
  • Validate the OTP
  • Click on ‘Request ATM card’
  • Choose how you want to get the ATM card
  • Click on ‘Open a Savings Account’
  • Click on ‘Manage ATM card’
  • Click on ‘Report Lost /Stolen card’
  • Validate OTP
  • Click on ‘Request ATM card’
  • Choose how you want to get the ATM card

Any Lanka Pay ATM in Sri Lanka

Yes, you can pay your utility bills, telecommunication bills and institutional payments via your savings account

No. All bill payments are free of charge.

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