Divisions Contact No Time Band Charges Remarks
Customer Care Hotline
(Mobile, DTV)		 1777 24/7 Dialog Postpaid / Prepaid: FOC  XX refers to the area code
Fixed Line Connections XX7 and
XX4 : Postpaid: Rs. 2 + tax per min
Prepaid: Rs. 2 + tax per min
Non Dialog: Standard call rates depending on the operator
Dialog Mobile hotline
(Postpaid)		 0777678678 /
1777		  24/7 Dialog Postpaid: Free (Pre-Paid
will be diverted to Pre-Paid Flow)		  
Fixed Line Connections (Postpaid
& Prepaid) : XX7 and XX4 – Standard tariff
Non Dialog : Standard call rates depending on the operator
Dialog Mobile hotline
(Prepaid)		 0777123456 /
1777		  24/7 First 2 calls per month will be Free (Postpaid will be diverted to Postpaid Flow)
3rd call onwards - Rs. 3.00 + Taxes per call		  
Fixed Line Connections XX7 and XX4 (Postpaid & Prepaid) : Standard tariff
Non Dialog : Standard call rates depending on the operator
Dialog TV
hotline number		 0777 679679 /
1777		 24/7 Dialog Mobile (Postpaid & Prepaid) : Rs. 2.00 + Tax (per call)  
Other: Standard outgoing rates
Dialog Broadband,
Wimax,
4G LTE Fixed Broadband
& Fixed Line hotline
number (for both
XX4 & XX7)		 117100100 24/7 Fixed Line Connections XX7 & XX4 (Postpaid & Prepaid): FOC  
Dialog Mobile (Postpaid & Prepaid): Standard Charges will apply
Non Dialog Mobile / Land Line :Standard charges will apply
Dialog SMS
Hotline		 Port number -
767 (+94767)		   Free Note: no charge for the customer & no limitation in the number of characters
Key Client
Services (KCS / KCR)		 Hotline:
0777 – 678680		 24/7 Dialog Postpaid: Free  
Dialog Prepaid: Normal Call Rates
Corporate
Call Center -
Hot Line		 0777 - 887887 24/7 Dialog Postpaid: Free  
Dialog Prepaid :D to D charges
Roaming Voice:
0777999777		 24/7 Prepaid & Postpaid : Free  
 Dialog
Enterprise (DE)		  0117100200 24/7 Fixed Line Connections XX7 & XX4 (Postpaid) : FOC  
Fixed Line Connections XX7 & XX4 (Prepaid) : FOC
Dialog Postpaid Mobile: FOC
Dialog Prepaid Mobile : Standard charges applicable.
General Office / Hotline 0777 – 678700 Weekdays - 8.30 a.m. to 5.00 p.m. Normal call charges After working hours, calls will get diverted to the Voice mail