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To continuously bring the ‘Future Today’ while ensuring our customers receive an unparalleled service experience with cutting-edge technology and innovation, Dialog is upgrading all existing CDMA services to the latest 4G technology, effective immediately.

We urge our valued customers to upgrade their CDMA units for free, by visiting the nearest Dialog outlet before 31st March 2019 to enjoy a faster and superior Voice and Broadband experience.

While regretting any inconvenience caused, please note that existing CDMA services will be not available after the abovementioned date.

FAQs

CDMA technology is becoming obsolete across the world. In line with this, Dialog is upgrading its technology, to serve our customers better.
The CDMA network will be discontinued on 31st March 2019.
If you are within Dialog Home Broadband’s coverage area,
  • Postpaid Customers - A new Home Broadband Voice connection will be issued with the same CDMA number, FREE of charge.
  • Prepaid Customers - A new Home Broadband Voice connection will be issued with a different number, with free call forwarding from the old CDMA number for one month.
Customers will receive internet access with free data, based on their package, along with reduced rentals
  • SMS
  • Fax
  • My 5
  • Friends and Family
Yes, provided that the person carries a letter from you with a copy of your NIC
You are required to bring a letter from the original customer
No, the change is free of charge before 31st March 2019
Your monthly charges will be based on the package you choose. Your service agent will guide you
This will depend on the package you choose
If you obtain the same number:
  • If the outstanding amount is below Rs.2,000/=, the total outstanding amount will be waived off.
  • If the total outstanding amount is more than Rs. 2,000/, 50% of your total outstanding up to maximum Rs. 2,000/= will be waived off.
This will be credited to your new connection
If you obtain a connection through Home Broadband, you will be moved to the Home Broadband billing cycle