dialog service

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to whom may concern,

I'm Kashyapa Udattawa (NIC *********v) a priority member in dialog have following issues with dialog service & hope at least a phone call from dialog withing 72 hours.

Issue No 01

normally I pay my dialog TV bill( Acc No ********)& home broadbrand bill after getting the monthly bill. last two or three months I did not pay because I did not get my bills. I think it is reasonable because checking the dialog bills is not my only task in my life & you have responsible to inform me if there is any issues in my payment before disconnecting it like you do in my phone (0********) connection. So without informing like that you disconnect my both line.

Issue No 02

I made online payment, Rs 6000.00 for my Home BroadBand which is under my wife's name ( A.V.T Irangika / *********1V) on 9th of Dec 2016 at 9.54 AM & it's reference no is DIALOGTL0580166. But you failed to reconnect the connection & know you you got my payment because the my bank confirm the same (later it's also confirmed by agent called Tharik).

Then I had to go to one of your dialog arcade on 10th 0f Dec 2016 at Rathmalana & had to stood in long queue without any calling number & people are struggling to catch their turn. But nothing happen. So I put a complain (1/2388173362) by calling your customer care & what they told was, dialog has not got my payment.

I had been calling your customer care & no one take the responsible. Finally I got a call from you on 14th Dec 2016 & said you got my payment the same day when I made it & it was your fault, not to attend my matter & rectify it.

So need a proper explanation from your side within 72 hours time.
Otherwise I go to the next step.
And pls consider this is not my one & only bad experience with dialog & if you want you can hear my previous conversations with your customer care people for last several years.

Thanks,
Kashyapa Udattawa
Disappointed Customer

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Answers ( 9 )

    0
    December 19, 2016 at 6:08 pm

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    Opps.. seems like you had a bad experience, and better if you could write them via Service@dialog.lk requesting feedback on the same.
    And best thing is to register for e-bills , and I have no issues with bills now.
  1. shantha Liyange
    0
    March 30, 2017 at 8:09 pm

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    1-2665841472 sanika thanks a lot you're helping for my request that I satis dialog company i
  2. P.P.G.N.M.FONSEKA
    0
    October 20, 2019 at 6:44 pm

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    ape Gedetta 1st Floor ekata Signal ahu wenne nane..2G vitharai Hama ehekinma thiyene..H+ wela thiyenawa aye taggala E wenva..3G wath na hariyata..Habai 2nd Floor ekata Gyama Hodatama 4G ahu wenava..Me Gataluwa Dan aurudu Ganak Thisse thiyenne..Dialog Hotline Katha karala 7 8 parak Complain Damma..Eyala kiyanawa hadala dennam idiriyedi tika kalayak yai kyala.eth thamath Kisma Solution ekak na.Me Aula ape Gedara
    1st Floor ekata Vitharai Thiyenne A kiyanne Indoor Signal Gataluwak.Dialog Mobitel Hutch 3tama Signal na..Airtel Walatanam thiyenawa kisi aulak na..kawada Hadaida danne na..Dialog Thamai Number 01 Hodama Coverage eka..eth Me Gataluwata Mata thama Solution ekak Hambune nane?Dan aurudu 7 8k wenava..Plz Mekata Ikmanata Solution ekak Denna mata..Thankq..

    My Location Address:-No29/2nd Step/18Lane/Dikhenapura/Horana.
    Mobile Number:-0767970213
  3. Pradeepan
    0
    December 20, 2019 at 9:58 am

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    Reload by credit card 200,205 rupees No free data available.

    Transaction ID : 208617009 &
    208616843
  4. Surath weerasinghe
    0
    March 4, 2020 at 7:48 pm

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    My tv app ont sport
  5. Chamith
    0
    March 9, 2020 at 8:13 pm

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    I cant add my pre day tv account in to my dialog app. Help me
  6. Roshan prabath
    0
    April 7, 2020 at 9:08 am

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    I cannot recharge my mobile via dialog app by using my boc visa. Need your help
  7. T.I.U.P.Peiris
    0
    May 3, 2020 at 10:08 am

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    Router eka bill connection ekak hatiyata thibunu eka dialog eke costermer service miss kenek call ekak kara e dissconnect karala thibunu eka awashya welawata pavichchi karanna card connection ekak hatiyata hadala dennada ahala eka hadala dunnath custermer ekek hatiyata apata card dama eya pavichchi kereema padu bavin pera paridi eya bill connection hatiyata nawatha sakasa dena men karunikawa illa sitimi
  8. Nuwan chathuranga
    0
    September 20, 2020 at 7:22 pm

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    074xxxxxxx kiyana sim eken toup karanna bane?ikamata mekata visadumak one Adama sir...?

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