Get lost mobile sim card

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Hi,

could you please help me on the following scenario?

I am using a SIM since last Two years and lost my SIM recently, couple of weeks before. i want to deactivate my SIM and get a New SIM with the same number. the thing is right now i am out off country and unable to come to Sri Lanka in near future.And i can given you my lost sim card details any time.

if anyone advise me about the procedures to obtain a new SIM with the same number, it will be great assistance on this time..

Thanking you

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Answers ( 5 )

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    April 23, 2020 at 2:32 pm

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    Hi, as per my knowledge the owner has to visit a Dialog outlet.
    Since you are abroad you will need to provide a letter signed by you together with the copy of NIC / PP and one of your friend/family member could provide this to the outlet and obtain the SIM. The letter should contain the bearer’s NIC number, name and for verification purposes.

    Further, you could contact Dialog whatsapp on 0777 678 678 for further assistance.
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    April 23, 2020 at 3:11 pm

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    Hi in order to deactivate the previous sim card which was lost the original customer would have to contact the hotline and disconnect the previous sim immediately.

    And after that there are two options :-
    1. contact the voice help desk and request a sim dispatch, there would be a cost of Rs.190/- which would have to be recharged to the connection number when requesting it.

    2. the original customer visiting the nearest Dialog outlet and getting a new sim for the previous number and since your currently oversease we would recommend to send a request letter signed by the original customer along with a NIC / passport copy to a relative or third party in order to get a new sim and be delivered to you overseas.
  1. Dilhani Sakunthala Satharasinghe
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    June 8, 2020 at 6:20 am

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    Hi,
    I lost my sim card 077******* this number if you can please immediately this sim Disconnect. No need this number.
  2. Mum asrin
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    August 7, 2020 at 1:22 pm

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    Lost my sim please give a new sim
  3. nilanka
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    August 10, 2020 at 10:09 am

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    i want replace my dialog sim for same number

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