I want to deactivate my lost SIM and Get a New SIM with the Same No.

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Hi,

could you please help me on the following scenario?

I am using a SIM since last Two years and lost my SIM recently, couple of weeks before. i want to deactivate my SIM and get a New SIM with the same number. the thing is right now i am out off country and unable to come to Sri Lanka in near future.

if anyone advise me about the procedures to obtain a new SIM with the same number, it will be great assistance on this time..

Thanking you

MF

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Answers ( 10 )

  1. Fahim Inshan
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    May 2, 2017 at 12:23 pm
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    You can make a request in writing and request them to send the to the SIM registered address, and once people at home received the same original customer need to call the hotline to activate the same.
    So for you the option available is to ask your home people to send it across to you so that you could contact them and ask them activate the same.
    • FARZAATH MOHAMED
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      May 2, 2017 at 5:37 pm
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      Thanks. could you please tell me, is it possible to send an Email instead of Letter? if so, may i know the Email ID and the concerned person as well, and also the list of documentations to be attached on my mail...
      • Anuradha Perera
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        May 3, 2017 at 9:23 am
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        Why don't you write to them on service@dialog.lk email, may be you could send a scanned letter via email.
        They will provide you further info as well.
  2. A.k Rozan bebe
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    September 9, 2019 at 6:49 am
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    By chance I lost my dialog sim.i need to get it back plz.
  3. gopi
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    September 9, 2019 at 8:19 am
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    Hi, you can go to the Dialog outlet and get a new sim for the same number
  4. S. Thayaparan
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    September 12, 2019 at 12:35 pm
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    I am using a SIM since last one year and lost my SIM recently, couple of weeks before. i want to get a New SIM with the same number. the thing is right now i am out off country and unable to come to Sri Lanka in near future.

    if anyone advise me about the procedures to obtain a new SIM with the same number, it will be great assistance on this time..

    Thanking you

    MF
  5. gopi
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    September 17, 2019 at 10:14 am
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    Hi, one of your friend/family member can take the original customers request letter with the NIC copy with signature in it and get the SIM from the outlet.
  6. isuru jayaranga
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    September 18, 2019 at 12:18 pm
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    I miss my mobile phone in last week, so i wanna deactivate my number and open new sim in same number
  7. Chanaka pushpalal
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    October 14, 2019 at 4:51 pm
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    My sim card dammeg pls sen new sim this no 0777145868
  8. Kalana kithmina
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    October 15, 2019 at 12:33 pm
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    My dialog sim card was lost
    I want new sim with my old number

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