unable to deactivate a package internet

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Hi,

I have activated INT99 package in my phone (postpaid)

But it is recurring every month (monthly i am charged 99rs and getting 600mb data)

How can i deactivate this by SMS?

Thanks

Mobile Broadband 37 Answer 42902 views
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Answers ( 37 )

    0
    May 7, 2016 at 11:55 am

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    You need to go service center and request to deactivate your package
    • Bandula
      0
      May 9, 2020 at 9:57 am

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      Please cancel my daily rental DBB 20 packages,
    1
    May 7, 2016 at 11:55 am

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    You need to go service center and request to deactivate your package.
    1
    May 7, 2016 at 8:33 pm

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    Either Visiting a dialog service center or sending Fax or Email,You can deactivate IBB(Internet broad band Network)
    Email/Fax -24 Hours.(service@dialog.lk)((DO not send fax .old method))
    Attach the NIC Copy with signature and a letter with a signature of original cx.

    Outlet - Max 4Working hours for the modification.(Most Probably then and there)
    Original Cx with NIC has to visit Or a letter from Original cx.
    • KKDS Ranaweera
      0
      May 5, 2017 at 2:44 pm

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      Dear Dialog
      I need to deactivate the connection of my Internet broad band Network. In an answering a customer with same issue you have instructed him to attach the NIC Copy with signature and a letter with a signature of original cx. What do you mean by CX?
      Plz respond. Thanks
      KKDS Ranaweera - Subscription No. – 021xxxxx ( edited by admin)
    0
    May 9, 2016 at 8:21 am

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    Best thing is to contact Dialog on Social Media. either facebook or twitter. Send the request with all relevant details. your Full name, ID number ect...

    That team will do the needful and revert you with the confirmation. Social Media is efficient in getting things done. they will reply soon.
  1. Aruna
    0
    June 7, 2017 at 2:59 pm

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    Just send a SMS to 678 typing 'OFF(Space)IBB'
  2. sameera
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    July 8, 2017 at 10:30 am

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    Type OFF DBB and send to 678
  3. Swarna wijesooriya
    0
    August 30, 2019 at 5:12 pm

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    How can I deactivate my daily blaster
  4. Ganesh
    0
    August 31, 2019 at 2:54 pm

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    Hi, you can dial #678# to deactivate it
  5. Hazan
    0
    October 3, 2019 at 9:48 am

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    Send

    OFF IBB to 678

    Capital letters
  6. Kalana kithmina
    0
    October 16, 2019 at 12:31 pm

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    I wanna deactivate dbb service
    I'm sent to msg to 678 but not result for that
    • Feros SOA
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      November 11, 2019 at 6:43 pm

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      Type " OFF DBB" and Send it to 678.
  7. ERANDI
    0
    February 11, 2020 at 8:54 am

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    ඩේලී කොම්බො පැක් අයින් කරන්නෙ කොහොමද
  8. Piyumi
    0
    February 12, 2020 at 10:35 am

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    OFF dbb send to 678
  9. Emmi
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    March 24, 2020 at 3:43 am

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    During this WFH period, I think it’s better Dialog provide data package with more data for day time and less for night time. I will see how dialog company reacts during this COVID-19 epidemic. Otherwise, will choose one other data provider. I have been using dialog for 10 years for both data and phone connections.

    I have got 60GB package for 4G router (30 night and 30 for day time). I mostly never use much of data. But during this epidemic, dialog has to manage the packages.
  10. Tharidu Madushanka
    0
    March 25, 2020 at 7:18 am

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    Hi,

    I have activated you tube package in my phone (postpaid)

    But it is recurring every month (monthly i am charged 99rs and getting 600mb data)

    How can i deactivate this by SMS?

    Thanks
      0
      March 25, 2020 at 5:40 pm

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      Hi Tharindu,
      You can deactivate the package via SMS
      please type;
      OFF[space]IBB and send to 678

      Thanks :)
  11. Ruvinda
    0
    March 25, 2020 at 10:49 pm

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    I cannot deactivate my daily combo pack
    When I check my subscribed services it says that I am not subscribed to any rental packages
  12. chathura
    0
    April 1, 2020 at 6:21 pm

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    how to deactivate dialog mobile data package postpaid
  13. Thilanka
    0
    April 4, 2020 at 12:39 pm

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    How to deactivate daily internet package 20
  14. D. C. J. S. Kottage
    0
    April 4, 2020 at 3:04 pm

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    Please contact dialog customer care through their what's app number. It is the easiest and the best way to deactivate packages at the moment.
  15. Aathil Mohamed
    0
    April 20, 2020 at 7:16 am

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    I have send request to reconnect my HBB connection through WhatsApp chat. I just want you to hold it until tomorrow. Because my billing period is ending by tomorrow, so my kind request to activate my package by next billing period. Please see below details for your reference.

    Account Number : 21******
    NIC Number : 95********

    Please let me know if you have concerns on this.

    Thank you.
    • Hasith
      0
      April 20, 2020 at 8:56 am

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      Hi Aathil,

      Send this request also via whatsapp since they wont be able to process any request done on this platform.
  16. Husna
    0
    April 22, 2020 at 5:59 am

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    I didn't subscribe for any data plans but my money is going how can I solve it?
  17. Nishantha
    0
    April 29, 2020 at 9:48 pm

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    How disconnect the Data extension 10 GB Broadband(router)?
  18. Dinithi
    0
    June 1, 2020 at 12:55 am

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    How to deactivate office 365 20GB offer ?
    0
    June 5, 2020 at 5:49 am

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    How to diactivate dialog 4G video blaster?
  19. Radeesha
    0
    June 7, 2020 at 7:43 pm

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    Hi
    Plz consider this as a complaint
    How can you all charge from a customer if they have not requested any servise from you nor activated any.
    Recently I found 20 been charged from me for a package called DBB 20 daily and alltogether its 110rs.
    Dont think we will just wait untill you all charged us for a various packages without informing the customer.
    Stop fooling around ppl for services what they have not requested.


    Quote>
    The following deductions were made between 01/06/2020 00:00 and 07/06/2020 18:52 (including TAX)
    DBB20daily Rs.110.20
    Unquote>
  20. Ismail
    0
    June 7, 2020 at 11:44 pm

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    Hi.
    I have activated YouTube Unlimited package 249.
    Now I want deactivate it. How can I do it?
    Thanks
  21. Lakshan
    0
    June 16, 2020 at 6:33 am

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    Plź deactivate my dbb package
    0
    June 24, 2020 at 5:42 pm

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    I called customer care hotline . They instructed me to send sms to 678. But sms getting failed. I want to cancel my data package.
  22. kavindu
    0
    July 3, 2020 at 3:44 pm

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    Please deactivate NT99 package.
  23. anushka
    0
    July 13, 2020 at 11:30 am

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    plz deactivate 199 data pack
    0
    July 17, 2020 at 9:43 pm

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    I have activated YouTube Unlimited package 249.
    Now I want deactivate it. How can I do it?
    Thanks
  24. A.K.S.K.Alawaththa
    0
    July 24, 2020 at 5:54 am

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    Please cancel my daily rental DBB 20 packages,
    0
    September 3, 2020 at 1:53 pm

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    also see internet packages on https://packagesplan.pk/

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