Escalation Contact Points
Dialog is always committed to giving you the Best Service. Our aim is to resolve all issues at first point of contact , via our service centers, call center or account managers, however if you feel that you need to escalate any issues that need our respective departmental heads' attention , you may contact the following:
Escalation Level 1
Sadiq Javadh Manager – Customer Experience Operational Excellence – Group Service Delivery |
Rekha Weerasooriya Head - Customer Experience Transformation and People Development - Group Service Delivery |
Roshan De Zoysa Assistant Manager – Group Key Client Services |
Tharanga Liyanage Associate Business Manager – Account Servicing – Large and Medium Business |
Escalation Level 2
| Corporate Management | Senior Management | |
|---|---|---|
| Enterprise Solutions | 
Ramanan Devairakam Senior General Manager - Large Enterprise & Business Development, Large Enterprise |
Jeremy Huxtable Group Chief Officer - Dialog Enterprise |
| Large and Medium Business | 
Shahey Faleel Senior General Manager – Large and Medium Business – Dialog Enterprise |
| Club Vision |
Sadiq Javadh Manager - Customer Experience |
Kapil Sharma Senior General Manager - Retail Operaions and Partner Engagement |
|---|
| Corporate Management | Senior Management | |
|---|---|---|
| National Sales | 
Pradeep Keerthirathne Vice President – National Sales |
Amali Nanayakkara Group Chief Marketing Officer |
|
Small Medium Business and National Sales |
Channa Amarasekara General Manager – Small and Medium Business and Modern Channels |
| Corporate Management | Senior Management | |
|---|---|---|
|
Service Centers and Contact Center |
Sriantha Perera Head – Customer Experience |
Sandra De Zoysa Group Chief Customer Officer |
Escalation Level 3
Group CEO's Office
Supun Weerasinghe
Group Chief Executive Officer
ceooffice@dialog.lk
+94 777081302
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