Escalation Contact Points
Dialog is always committed to giving you the Best Service. Our aim is to resolve all issues at first point of contact , via our service centers, call center or account managers, however if you feel that you need to escalate any issues that need our respective departmental heads' attention , you may contact the following:
Escalation Level 1
Raushan Mawsoof Senior Manager - Retail Operations, Group Service Delivery Frontline |
Sadiq Javadh Senior Manager – Customer Experience Operational Excellence – Group Service Delivery |
Geeth Perera Senior Manager Dialog Enterprise Support Centre |
Escalation Level 2
| Corporate Management | Senior Management | |
|---|---|---|
| Club Vision | 
Sharmila Hamid General Manager - Club Vision and Priority Loyalty Program, Group Service Delivery |
|
| Retail | 
Hemaka Balasuriya Head - Retail Operations, Group Service Delivery |
|
| Enterprise Solutions | 
Ramanan Devairakam Senior General Manager - Large Enterprise & Business Development, Large Enterprise |
Jeremy Huxtable Group Chief Officer - Dialog Enterprise |
| Large and Medium Business | 
Shahey Faleel Senior General Manager – Large and Medium Business – Dialog Enterprise |
| Corporate Management | Senior Management | |
|---|---|---|
| National Sales | 
Pradeep Keerthirathne Vice President – National Sales |
Amali Nanayakkara Group Chief Marketing Officer |
| Small Medium Business and National Sales |
Channa Amarasekara General Manager – Small and Medium Business and Modern Channels |
Escalation Level 3
| Corporate Management | Senior Management | |
|---|---|---|
| Service Centers and Contact Center |
Sriantha Perera Head – Customer Experience |
Sandra De Zoysa Group Chief Customer Officer |
Group CEO's Office Escalation
Supun Weerasinghe
Group Chief Executive Officer
ceooffice@dialog.lk
+94 777081302
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