The future is the

Dialog eSIM

The future is the Dialog eSIM

Connect via Dialog eSIM

Embedded SIM (eSIM), is a programmable chip built in to the device itself. The chip can be programmed with a SIM profile over the internet and eliminates the need to insert a SIM card in to the Phone/device to be connected to a mobile network.

Benifits you'll love

  • web

    Programmable over the internet

  • sim

    Provides network connectivity without the need for a physical SIM card

  • smart-watch

    Miniature size of the eSIM provides space and flexibility for device

How to get a new Mobile connection with eSIM

  • You need to visit an outlet to get a new connection as an eSIM
  • An agent will issue an email with the QR code for your connection configuration (instead of a physical SIM)
  • Follow the directions relevant to your Device (given below) to scan the QR code and download the eSIM profile to your device

How to convert an existing Mobile connection to an eSIM

  • Customers can request for an eSIM change by sending an email to service@dialog.lk with the following details.
    • Request letter with signature (signature should match the original signature placed during registration)
    • An image of the front and back of the NIC / Passport Details page
  • Upon conversion, you will receive an email with the QR code to scan via your device.
  • Follow the directions relevant to your device (given below) to download the eSIM profile

About Dialog eSIM Technology

Dialog network is compatible with any eSIM device that complies with “Remote SIM Provisioning Phase 2 Standard” issued by GSMA. This is the most recent standard that has been issued by GSMA and any device that complies with older standards or deviates from the standard will not be compatible to obtain an eSIM profile from Dialog.

Note: Devices that are Locked to a particular mobile network by the Device Manufacturer may not be allowed to download a Dialog eSIM profile even if the device Model is as per the standard supported by Dialog.

Set up eSIM to your Huawei Watch »
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Frequently asked questions

You can select all available prepaid and postpaid plan with your eSIM connection.

If you need a new connection with an eSIM, you need to visit a Dialog outlet.

To Convert an existing SIM to an eSIM, you can use the request form above. (Convert to eSIM)

Standard Connection Charges apply.

You can attempt to download again by scanning the QR code in the email received. If the problem persists please contact our help desk.

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