About Dialog Axiata PLC
Dialog Axiata PLC, an ISO 9001 certified company, is a subsidiary of Axiata Group Berhad. The company operates 2.5G and 3/3.5G Mobile as well as 4G Communications networks supporting the very latest in multimedia and mobile Internet services. In April 2013, Dialog consolidated it’s leadership position in mobile telephony in Sri Lanka by securing the distinction of becoming the first service provider in South Asia to launch mobile 4G FD-LTE services. Dialog also has the distinction of being the first 3G operator to commence commercial operations in South Asia. Its local coverage spans all provinces of Sri Lanka, while a comprehensive suite of International Roaming Services are also provided across a global footprint comprising of more than 200 countries. The company operates a wide portfolio of international telecommunication services, including but not limited to retail and wholesale international voice and data services. Dialog also recently entered into an agreement with the Bay of Bengal Gateway (BBG) consortium as part of the organisation’s plans to boost the delivery of International Bandwidth to Sri Lanka via a submarine cable to be landed in South Colombo, triggering the single largest infusion of International Bandwidth to Sri Lanka.
Dialog Axiata supplements its market leading position in the Mobile Telecommunications sector with a robust footprint and market presence in Sri Lanka’s Fixed Telecommunications and Digital Television markets through its fully owned subsidiaries Dialog Broadband Networks (Private) Ltd (DBN) and Dialog Television (Private) Ltd., (DTV).
Since the late 90′s Dialog Mobile spearheaded the exponential growth of the country’s mobile telecommunication sector, propelling it to a status on par with the developed world. Dialog operates on a 2.5G, 3G, 3.5G and 4G communications network that support the very latest in multimedia and mobile internet, coupled with the distinction of being the first service provider in South Asia to launch mobile 4G FD-LTE services.
With a customer base of over 11 million, Dialog provides the best in mobile coverage, with over 2,600 base stations spanning all provinces. In addition, customers are linked to over 200 global destinations via international roaming, including 3G services.
Dialog Television (Private) Limited (DTV) operates a Direct-to-Home (DTH) Digital Satellite TV service and is the market leader in Sri Lanka’s Pay TV sector. DTV supports a broad array of international and local content in both Standard Definition (SD) and High Definition (HD) formats alongside a wide portfolio of Sri Lankan television channels and delivers high quality infotainment to a viewer base in excess of 300,000 Sri Lankan Households.
Dialog Broadband Networks
DBN is Sri Lanka’s second largest Fixed Telecommunications provider. DBN serves residential and enterprise customers with voice, broadband, leased lines and customized telecommunication services. DBN has the distinction of being the first telecommunications operator in Sri Lanka to launch 4th Generation LTE High Speed Broadband Services. DBN is also a leading provider of Radio and Optical Fibre based transmission infrastructure facilities.
Dialog Global, the international arm of Dialog provides a rich portfolio of international services with access to major submarine cable systems, satellite earth stations and state-of-the-art gateway facilities. Networked globally through its parent company, Axiata, and its partnership with ‘Tier-1′ international carriers, plus, the domestic support of Dialog Broadband Networks, Dialog Global is positioned to play an integral part in meeting the demands of retail and wholesale international voice and data services, which will be further enhanced by the organisation’s plans to boost the delivery of International Bandwidth to Sri Lanka via a submarine cable to be landed in South Colombo via the Bay of Bengal Gateway (BBG),triggering the single largest infusion of International Bandwidth to Sri Lanka.
Dialog Tele-Infrastructures (DTI) is Sri Lanka’s leading provider of telecommunications infrastructure, providing state-of-the-art transmission and co-location facilities to licensed operators. DTI’s vision is to develop and maintain an advanced, universal infrastructure for operators of all kinds.
Service Of The Future
Delivering world-class customer service to 8 million subscribers, Dialog’s service team is continuously evolving to maximise potential in terms of knowledge, technology know-how, efficient customer contact and transaction processing. This dedication to frontline service has resulted in a host of accolades and international recognition for world-class service. Dialog was the first South Asian company to receive Customer Service Quality Standard (CSQS) certification by the Asia Pacific Customer Service Consortium (APCSC), in recognition of its achievements and high level of compliance to CSQS – Level III standards in Contact Management. Dialog received the ‘Service Centre Of The Year 2006′ award and was recognised as ‘Best In Class for Proactive Service Management’ at the Customer Relationship Excellence Awards, held in Hong Kong 2007. The Company was also honoured at the annual GCCRM Customer Management Awards 2007, held in China, with awards for Customer Management Strategy Award – Asia Pacific, Customer Management Technology Award – Asia Pacific and the Retail Customer Experience Award – Asia Pacific.
Dialog Enterprise Contact Management (ECM) is the Business Process Outsourcing (BPO) venture of Dialog, is currently operating under the management of First-Source Solutions under the banner of First-Source Dialog Solutions, offering clients the best in customer service contact technology and processes; channeling Dialog’s acquired expertise in customer service into enhancing client performance. The Dialog Enterprise Contact Management centre was the first and only facility in Sri Lanka to have been awarded International Industry Standard COPC-CSP 2000 certification, and has been the recipient of several regional awards over the past years. The in-depth knowledge of end-to-end customer requirement manifest in this unit is founded on the customer centricity that has made Dialog the leading communications service provider in Sri Lanka.
The Future Today
Dialog prides itself in its commitment to, and achievement trail in research, development and technology-innovation. Dialog Mobile has the distinction of placing Sri Lanka as the first in the region and among the first 40 countries in the world to support High Speed Packet-Based Mobile Data Services with the launch of GPRS (General Packet Radio Service) in 2001. GPRS is a key element of 2.5G and 3G technology, offering higher data speeds, packet based data communications and end-to-end IP (Internet Protocol) based connectivity. Dialog Mobile extended its regional leadership in mobile technology with the introduction of Multi-Media Messaging (MMS) in 2002 placing itself among the first 35 networks in the world to support this break.
In addition, the company was instrumental in extending the scope of mobile telephony to mobile data and a host of value-added applications within the first few years of operation. Dialog was the first operator to offer SMS, MMS, Mobile-commerce, mobile email, information on demand services well ahead of regional networks. The Company has also added many other Value Added Services such as Colour SMS, MMS Morphing, Songcatcher, Background Music, Phone Backup, Dialog Messenger, News Alerts and a host of 3G services including Video Calls, IDD Video Calls, Video Conferencing, 3G Roaming, Mobile Surveillance and 3G portal.
Dialog Axiata PLC also has the distinction of launching Sri Lanka’s First Commercial Mobile 4G-LTE service, supplementing Dialog’s 3G HSPA+ High Speed Mobile Internet services, and records a regional first for Sri Lanka, as South Asia’s First Mobile FD-LTE service. The service is based on FD-LTE technology, and has the capacity to deliver peak data speeds extending to over 50 Mbps on FD-LTE 1800 MHz band 3 compatible mobile devices.
The Dialog Group has also been aggressive in its pursuit of a leadership position in the provision of Digital Services. From as far back as 2007 when the company unveiled eZ Pay, South Asia’s first mCommerce (Mobile Commerce) initiative in August 2007. eZpay is a revolutionary service that allows consumers to purchase goods, pay bills, transfer money and perform banking transactions via their mobile phones. Following on the heels of this, Dialog earned the distinction of being the first mobile operator in Sri Lanka to be awarded a Mobile Payments License by the Central Bank of Sri Lanka, based on which it operates eZ Cash, the countries pioneering mobile money service. The Dialog Group also established a position of strength in Sri Lanka’s Digital Commerce space through a Joint Venture (Digital Commerce Lanka) encompassing Sri Lanka’s leading Daily Deals site Anything.lk and the incumbent e-commerce properties of the Dialog Group wow.lk, ibuy.lk and tradenet.lk.
Dialog Broadband Networks became the first operator in Sri Lanka to introduce WiMAX based Broadband Wireless Access services in November 2007. Dialog also has the distinction of being the first to launch commercial fixed LTE services in Sri Lanka. The service is provided via Dialog’s cutting edge broadband network is based on 4th Generation TD-LTE technology.
About AXIATA Group Berhad
AXIATA, previously TMI, is one of the largest Asian telecommunication companies, focused in high growth low penetration emerging markets. AXIATA has a controlling interest in Malaysia, Indonesia, Sri Lanka, Bangladesh and Cambodia with significant strategic stakes in India and Singapore. India and Indonesia are some of the fastest growing markets in the world. In addition, the Malaysian grown holding company has assets in telecommunication operations in Thailand, Pakistan and Iran.
The Group’s mobile subsidiaries and associates operate under the brand name ‘Celcom’ in Malaysia, ‘XL’ in Indonesia, ‘Dialog’ in Sri Lanka, ‘AKTEL’ in Bangladesh, ‘HELLO’ in Cambodia, ‘Idea’ and ‘Spice’ in India, ‘M1′ in Singapore and ‘MTCE’ in Iran (Esfahan).