Help - Home Broadband
Anytime Data is the data quota allocated to you in your package which you can use at any time, day or night
Ex- In a situation where you have consumed your Night Time Data completely and continue to use the Internet, your Internet speed will not reduce. * If you have data balance available under Anytime Data ,that capacity will be drawn - automatically on to the Night Time Data by allowing you to use your Internet connection without a speed drop. However, this will deduct from the Data available for you to use during day time. Please note that, Anytime Data cannot be used during night time (12:00 midnight to 8:00 a.m.) until your pre-allocated Night Time Data is completely used. Under any circumstances, the Night Time Data cannot be used during day time.
* Only if you have capacity left under Anytime Data
Night Time Data
Night Time Data is the data quota allocated to you in your package which you can use only during the night. (Time between 12:00 midnight to 8:00 am) You cannot use this data during the- day time (Between 8:00am- 12:00 midnight)
What happens if I finished using my Night Time Data?
What is Speed check limit?
What can I do when I reach my speed check limit?
If you are running out of data you can easily request for add on data via SMS, Web and Self-care App at any time.
TThere are 4 types of Add-Ons. You can add any number of add-ons to your connection
- 1GB Data Extension for Rs. 100.00 + tax
- 5GB Data Extension for Rs. 400.00 + tax
- 10GB Data Extension for Rs. 750.00 + tax
- 15GB Data Extension for Rs. 1000.00 + tax
Adding data via SMS
1GB : BB <space> 1More<space> Home Broadband Number
5GB : BB <space> 5More <space> Home Broadband Number
10GB : BB <space> 10More <space> Home Broadband Number
15GB : BB <space> 15More <space> Home Broadband Number
From your Dialog Mobile : Send to 678
From other Mobile Networks : Send to 0777678678
Adding data via self-care app
Step 1: Select data usage
Step 2: Select “Extend”
Step 3: select the package you want to extend and select Activate
How can I check my Dialog Home Broadband usage?
You can easily check your usage amount of your Dialog Home Broadband connection via SMS, Self-care App or via the Web
BB <space> Usage <space> <Home Broadband Number> and SMS to 678
Via Self-care App
Step 1: Login to Self-care app on your Dialog mobile and Select Home Broadband
Step 2: Select Data usage
Step 3: Anytime Data , Night time Data, Add-On Data and usage can be seen
Via Web/My Account
Step 1: Log onto http://www.dialog.lk/ and select my account.
Step 2: Select your home broadband number in dropdown
At any given time, data usage entries indicated in the usage record history may not be the actual and latest information. As the system reports data usage in 300MB blocks, some of the usage records (sessions less than 300MB) may be still in - queue, awaiting to accumulate - 300MB to report. However, sessions less than 300MB will appear in the usage record history if the customer’s router enters into a power re-circle or rebooting during usage. A Router restart will trigger the system to send usage records to usage record history without waiting for the 300MB block to complete.
By manually restarting (switching off and switching on again) the router customers can obtain latest usage details
There is a usage record in my usage record history. But I have not used Internet during the said period as appeared in the usage record history
I have used the Internet but my session was not indicated in the usage record history
In addition to 300MB blocks, I have some entries in my usage record history with less than 300MB blocks. i.e: 168.34MB. If the system report in 300MB blocks how does it happen?
I have used the Internet at 3:00 a.m. , during the period known as Night Time. But my data usage record shows a data usage from my Anytime Data which starts only after 8:00 a.m. What would be the reason?
- If the Night Time data bundle is fully consumed, any usage from 12:00 midnight to 8 a.m. will be deducted from your available Anytime Data.
- Or, you still have capacity remaining in your Night Time Data, but Anytime Data usage of the previous day hasn’t been updated as the session ended before reaching 300MB , it will be updated at the end of the session. Hence you would see usage in the Anytime Data usage.