Activation Method

• Visit the MyDialog app
• Online Activation, Visit hbb.dialog.lk
• USSD
  Dial #678# -> Home Broadband -> Activate data plan -> 30Days Packages -> Select the package you want to activate

Deactivation Method

• Online Deactivation, Visit hbb.dialog.lk

Notes

• This Pack cannot be used to access below applications/ websites
  
  • Social Media (E.g.: Facebook, Instagram, Snapchat etc)
  • Streaming Media (E.g.: Netflix, iflix, Amazon Prime, Zee5 etc)
  • TikTok
  • Movie Downloading (E.g.: Torrent)
  • Adult content (Identifiable)
  • Online Gaming (Identifiable)
  • Tunneling / VPN
• However, customer can use all applications/ websites mentioned above without any restriction from any other activated data pack or PAYG (Pay As You Go) method.
• Customers will be able to activate these packs as one-time activation or multiple packs at a given time.
• Customers should have a sufficient credit balance to activate these packs.
• Customer can check the Data balance by dialing #678#.
• One-time pack is valid for 30 days.
• Work & Learn Pack will take priority over the Anytime Data quota, whereas Night Time Bonus Data will be prioritized over the Work & Learn Pack.

NOTE: Dialog will provide its best efforts in disallowing customers from using the data quota in this plan to access restricted sites/ platforms. However, we cannot 100% guarantee that all the sites/ platforms which are not relevant for online working/ learning will be restricted. Hence, Dialog requests that customers optimally use this special data plan exclusively for work & learn purposes.

Activation Method

• USSD
  #678# -> Go to “Home Broadband” menu –> Select “Recharge account” –> Provide the Data Card PIN in the scratch panel.
  (Available only for Dialog Mobile Prepaid and Postpaid customers)
• MyDialog app

Activation Method

• USSD
  Dial #678# from your Dialog mobile -> Select “7. Home Broadband” -> Enter Home Broadband Number -> Select “8. Data Loan Prepaid” -> Select the applicable loan -> Activate the loan

Data Loan Recovery Mechanism

• At the point of recovering the loan, a processing fee of Rs. 2/- is charged for every loan other than the loan amount.
  Example- Rs. 49/- + Rs. 2/-
• During a partial recovery, a processing fee would be charged at the last recovery

Terms & Conditions

• Customer needs to be active on the network for more than 6 months to be eligible for this service.
• Data loan value would be decided based on your eligibility.
• You don’t have to register to access this service as this is not a recurring loan.
• You will only be able to get a Data Loan, only after any pending Data Loan is settled.
• In the event you reload while the Data Loan is active. Your Data Loan will be recovered (fully or partially depending on the loan value) from your reload.
• You cannot obtain 2 Data Loans simultaneously.
• You will be informed via an SMS as soon as the Data Loan is recovered (for both full and partial recovery).
• You can call the hotline on 117100100 and get further information on loan settlements or pending loans.
• Other Dialog Home Broadband Terms and Conditions apply.

View FAQs

Activation Method

• SMS
  BB<>ACTPackage value<>Home Broadband number & send to 678 from a Dialog number or to 0777678678 from a non-Dialog number
  Eg: BB<>ACT25<>0114XXXXXX and send to 678
• MyDialog app
  Visit the Data Packages in MyDialog app, then select the Recurrent Data Plan you want and activate it
• By Dialing #678# via a Dialog mobile
  Dial #678# and select the “Home Broadband” option. Then enter your Home Broadband Account Number. After that select the “Activate Data Plan” option. Finally select the “Automatic Renewal Data Packages” option and select the package you want to activate

Deactivation Method

• SMS
  BB<>DEACTPackage value<>Home Broadband number & send to 678 from a Dialog number or to 0777678678 from a non-Dialog number
  Eg: BB<>DEACT120<>0114XXXXXX and send to 678
• MyDialog App
  Visit the Data packages in the MyDialog App, then select the Recurrent Data plan you want to deativate
• By Dialing #678# via a Dialog mobile
  Dial #678# and select the “Home Broadband” option. Then enter your Home Broadband Account Number. After that select the “Deactivate Automatic Renewal Data Plan” option and follow the instructions

Activation Method

• SMS
  BB<>Package Value<>Home Broadband number & send to 678 from a Dialog number or to 0777678678 from a non-Dialog number
  Eg: BB<>200<>0114XXXXXX and send to 678
• MyDialog app
  Visit the Data Packages in MyDialog app, then select the Weekend Data Plan and activate it

Note :

• *Quota would be valid for 07 days and quota can be used only during weekends.
  (Eg: If you activate a Weekend Data Plan at 12.00 PM on Saturday, you can use it until 12.00 PM on next Saturday)
• There is no dependency to purchase weekend plan. Hence, all new and existing Home Broadband Prepaid customers are eligible to purchase weekend data plan.
• Customer can purchase multiple weekend data plans at a given time.

Activation Method

• SMS
  BB<>Package Value<>Home Broadband number & send to 678 from a Dialog number or to 0777678678 from a non-Dialog number
  Eg: BB<>60<>0114XXXXXX and send to 678
• MyDialog app
  Visit the Data Packages in MyDialog app, then select the Time Based Package and activate it

Activation Method

• SMS
  BB<>EXTPackage value<>Home Broadband number & send to 678 from a Dialog number or to 0777678678 from a non-Dialog number
  Eg: BB<>EXT120<>0114XXXXXX and send to 678
• MyDialog app
  Visit the Data Packages in MyDialog app, then select the Data Add-on you want and activate it

Activation Method

• Online Activation - hbb.dialog.lk
• SMS
  

  Daily Add-Ons : BB<space>[quota]D<space>HBB Number
  Eg: 2GB Daily Package – BB 2D 01XXXXXXXX

  Weekly Add-Ons : BB<space>[quota]W<space>HBB Number
  Eg: 4GB Weekly Package – BB 4W 01XXXXXXXX

  Monthly Add-Ons : BB<space>[quota]M<space>HBB Number
  Eg: 100GB Monthly Package – BB 100M 01XXXXXXXX

• USSD
  

  Daily Add-Ons : Dial #678# -> Select '7. Home Broadband' -> Enter Broadband Number -> Select '3. Activate Data Plan' -> Select '8 or 9* . Anytime Data Add-Ons' -> Select '1. One Day Add-on (Valid for 24 hours)'' -> [Choose Package]-> Select '1. Yes'

  Weekly Add-Ons : Dial #678# -> Select '7. Home Broadband' -> Enter Broadband Number -> Select '3. Activate Data Plan' -> Select '8 or 9* . Anytime Data Add-Ons' -> Select '2. 7 Day Add-on' -> [Choose Package]-> Select '1. Yes'

  Monthly Add-Ons : Dial #678# -> Select '7. Home Broadband' -> Enter Broadband Number -> Select '3. Activate Data Plan' -> Select '8 or 9* . Anytime Data Add-Ons' -> Select '3. 30 Day Add-on' -> [Choose Package]-> Select '1. Yes'

*NOTE: Depending on whether the customer has a Prepaid Recurrent Pack Active, the Anytime Data Add-on option could be at option no. 8 or 9

Terms and Conditions

• Customers can check their Data balance via the MyDialog App or by dialing #678#
• These packages are NOT available through Direct Reload Activations
• Above Prepaid Add-ons are available for Home Broadband Prepaid customers
• Above packages will be available to access any content on the internet
• Multiple activations are allowed
• Each Add-on activation is a one-time activation and the package expires after the validity date
• Available for existing and new customers

TRC Reference No : TRC/DBN/PRO/20/06

Activation Method

• Online Activation
• USSD
  Dial #678# -> Select 'Home Broadband' -> Enter HBB number -> Select 'Activate a Data Plan' -> Select 'Night time Add-on' -> Activate package

Notes

• Prepaid customer will be able to activate these plans multiple times without restrictions.

TRC Reference No : TRC/DBN/PRO/20/07

Activation Method

• SMS
  BB<>Package Value<>Home Broadband number & send to 678 from a Dialog number or to 0777678678 from a non-Dialog number
  Eg: BB<>97<>0114XXXXXX and send to 678
• MyDialog app
  Visit the Data Packages in MyDialog app, then select the One Time Data Plan you want and activate it