Frequently asked questions
Mobile Broadband - Work & learn packs

This Data Plan is best suited for customers Working from Home & Learning from Home (4G Work & Learn Plan). This package;

  • Provides More Data to be used for Working & Learning
  • Is designed with “Minimal distractions” from Social Media, Streaming Media and other identifiable applications and services which are not required for working & learning

Due to the Covid-19 pandemic many organizations explored the possibility of conducting their office work from home, this included the requirement of hosting meetings via video conferencing facilities. Similarly, the Education sector (Schools, Universities, Teachers, Students, Tuition Providers) explored the possibility of conducting distance learning via video conferencing platforms and recorded video-based content.

The above services required applications which consumed heavy data volumes during the working hours and doesn’t require Social Media and Entertainment Applications. Hence Dialog stepped forward in designing a special data plan to meet the above requirement.

Yes

This plan is available for

  • Mobile Prepaid -> As a sachet which can be activated as and when the customer wants i.e. it is not a recurrent / auto renewal plan
  • Mobile Postpaid -> Recurrent plan i.e. the plan gets auto renewed every month
  • Home Broadband Prepaid -> The customer has the option to select a recurrent or non-recurrent option
  • Home Broadband Postpaid -> Recurrent plan i.e. the plan gets auto renewed every month

Note:

The above plans are currently not available for Dialog Mobile customers who are using the Postpaid Unlimited Data Plans with an FUP (Fair User Policy). We will be releasing this plan for the said customers soon. To deactivate the Postpaid Unlimited Data Plan (FUP) Type OFF IBB & SMS to 678

The comparison of Dialog Mobile and Home Broadband Plans

 

Dialog Mobile

Dialog Home Broadband

Price Including Tax

495

995

495

995

Entitlements

 

Data Quota for Work & Learn

12GB

30GB

35GB

80GB

Available as Anytime

Available as Anytime

Extra Usage charges

Rs 0.3 per MB

Rs 0.1 per MB

No

This plan is available for Dialog Mobile 4G customers only, i.e. customers using a 4G enabled mobile phone, tab or dongle and also those who use a 4G SIM

It is always recommended to check the 4G compatibility of the Device and SIM before activating this plan. Customers can Type 4G READY & SMS to 678 to check the 4G compatibility of the Device and SIM.

Note: Dialog uses International Mobile Equipment Identity Database (GSMA IMEI Db) which is a global central database containing basic information on the serial numbers (IMEI), and ranges of millions of mobile devices (e.g. mobile phones, laptop data cards, etc.) used across the globe. There could be instances where a device is 4G compatible but it is not recognized as 4G by Dialog. This is when a device manufacturer has not updated the 4G network band to GSMA IMEI Database.

The standard data plans allow consumers to use their data quota for any application so that the customers are not able to save their data quota for Work & Learn from Home.

However, this plan does not allow consumers to use their data quota for applications and services which are not relevant for working and Learning. Below are the list of applications and services (“Excluded Applications”) which have been identified as irrelevant for working and Learning;

  • Social Media (Facebook, Instagram, Snapchat, Twitter, Pinterest, Weibo)
  • Streaming Media (Netflix, iflix, Amazon Prime, Zee5, other identifiable Movie Streaming apps/services)
  • Tik Tok
  • Movie Downloading (E.g.: Torrent & other identifiable movie downloading links)
  • Adult content (Identifiable)
  • Online Gaming (Identifiable)
  • Tunnelling / vpn

Please note that we will provide our best efforts in prohibiting the customer from using the data quota in this plan for the above applications and services, however this effort cannot be 100% guaranteed. Hence, we request the customers optimally use this special data plan for work & study purposes only.

If you have another data plan activated, it will be consumed from that data plan. Else it will be charged at Rs 0.3 per MB. Therefore, this plan does not block you from accessing the mentioned applications. Dialog will put the best effort to identify the said applications and services and prevent the “Data Quota for 4G Work & Learn Plan” being utilized for the same.

No

We will be enabling our best efforts in prohibiting the customer from using their data quota in this plan for the above mentioned applications and services. However, please note that It is practically impossible to identify all online games, all adult content, all video streaming platforms, all movie downloading links etc, hence cannot provide a 100% guarantee on excluding all the listed categories of applications / services. Therefore, in the event the application / service is not identified to be excluded from “Data Quota for 4G Work & Learn Plan”, there is a possibility that the “Data Quota for 4G Work & Learn Plan” will be consumed in that scenario. Therefore, we kindly request that customers carefully consume this special data plan for work & study purposes only.

Yes, in most cases the customer will not be able to access the excluded applications. However, there is a possibility that an application such as an online game or adult content site etc. was not identified to be excluded from the “Data Quota for 4G Work & Learn Plan” and in that scenario the “Data Quota for 4G Work & Learn Plan” would be consumed for that application

In the event the customer requires to completely block from the excluded applications and services, he/she can directly reload the required package value only on a zero balance prepaid connection which doesn’t have any other data plan active. However, we cannot guarantee that the excluded applications and services will be 100% blocked.

You will be able to access the excluded application from any other data plan or will be charged LKR 0.3 per MB for excess usage charges. If such is not available you will not be able to access the embedded application.

Yes

YouTube can be accessed from the “Data Quota for 4G Work & Learn Plan”

It will first consume Data from the “Night Time Bonus Data Quota (12am-8am) i.e. the Night Time Bonus Quota is given higher priority over the “Data Quota for 4G Work & Learn Plan”

It will first consume Data from the Time-Based Data Plan i.e. the Time-Based plan is given higher priority over the “Data Quota for 4G Work & Learn Plan”.

Yes, the customer doesn’t need to activate any other data plan in order to activate this data plan

This plan can be activated along with any other YouTube related Data package. However, if a KNKTD YouTube package customer activates this plan, the KNKTD YouTube Package will be automatically removed and this plan will be activated

Prorated rental will be charged based on the number of days remaining in the billing cycle

If a Prepaid or a Postpaid customer activates the 4G Work & Learn Plan without having a 4G handset and a 4G SIM, he will not be eligible for the 4G Work & Learn Plan and Dialog will restore the amount as reload.

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