Product Introduction

Share Credit is a service that allows users to transfer credit from one Dialog mobile connection to another Dialog mobile connection.

How to Share Credit

In order to utilise the Share Credit Service, users are required to activate the service and register themselves on the system. Once registered, he/she will receive a PIN to perform share credit transactions.

Share credit services can be used via the following self-help mechanisms:

Self-help Mode Mechanism
SMS
  • Service activation - Type: EZ and send to 356.
  • Share credit - Type: EZ <space>amount<space>receiver’s mobile number<space>PIN and send to 356.
USSD Dial #356# → Select ‘Send Credit’
The MyDialog App Select the mobile number → Select ‘Share Credit’
The Dialog Website (www.dialog.lk) Login to your MyDialog account → Select ‘Share Credit’

Additional Details

Pricing

  • 356 SMS port - SMS charged at Rs.1 +taxes (applicable for both Prepaid and Postpaid).
  • #356# USSD – Free of Charge.
  • The MyDialog self-help mobile app – Free of Charge.
  • The MyDialog Dialog.lk log in – Free of Charge.
Notes

Conditions

Eligibility criteria

  • Prepaid connections are required to be with the network for at least 180 days in order to activate this service.
  • Postpaid connections can activate the service from the date of purchase.

Credit transfer conditions

  • Prepaid connections cannot transfer credit to Postpaid connections.
  • Postpaid connections can transfer credit to Prepaid connections.

Value limits

  • The maximum amount per month is Rs. 10,000.00 and the minimum amount per month is Rs. 5.00 for both Prepaid and Postpaid connections.
  • Maximum transferrable amount per day is Rs. 1,000.00.
  • Maximum number of transactions allowed per day is 3 transactions.

Restrictions

  • Corporate customers cannot activate the Share Credit Service.
  • This service cannot be used while roaming.
  • The service is not available for data only connections.
  • The sender’s and receiver's connection status should be connected to use the service.
  • The user’s current balance should be more than the transfer amount for Prepaid connections.
  • This service cannot be used when the credit limit has been exceeded for Postpaid connections.
  • Customers with temporary credit limits will not be able to use the service.
  • Transferring special reload values via the Share Credit Service will not activate special reload packs. (Ex: A 29/= Data reload will go to the customer’s normal account directly and will not be activated as an internet card. A 198/= IDD reload will go to the customer’s normal account directly and will not activate an IDD offer).

VAS Recommended FAQ

  • Simply visit a Dialog outlet and request for a copy
  • For Postpaid customers, your transaction history will appear on your monthly bill copy if your detailed bill option has been activated
  • Unfortunately, this is not possible
  • Yes, but it will be added as a normal reload and the data card will not be activated
  • Please call the hotline via 1777 or visit an outlet to reactivate the service
  • SMS: Type ez<space>deact and send it to 356.
  • USSD: Dial #356# → Select option 2 → Select option 5 → Select option 1
  • The MyDialog self-help mobile app → Share Credit
  • ‘MyDialog’ Dialog.lk log in → Share Credit
  • SMS: Type ez<space>resetpin and send it to 356.
  • The MyDialog self-help mobile app → Share Credit
  • ‘MyDialog’ Dialog.lk log in → Share Credit
  • SMS: Type ez<space>amount<space>receiver’s mobile number<space>PIN and send it to 356
  • USSD: Dial #356# → Select option 2 → Select option 2 → Enter amount → Enter the receiver’s mobile number → Enter PIN
  • The MyDialog self-help mobile app → Share Credit
  • ‘MyDialog’ Dialog.lk log in → Share Credit
  • SMS: Type ez<space>new PIN<space> existing PIN send to 356
  • USSD: Dial #356# → Select option 2 → Select option 4
  • SMS → Type EZ and send it to 356.
  • USSD → Dial #356# → Select option 2 → Select option 1 or dial #356*2*1#
  • The MyDialog self-help mobile app → Share Credit
  • ‘MyDialog’ Dialog.lk log in → Share Credit