insurance for COVI-19

This Per Day Insurance Life Cover Policy has been designed by Softlogic Life Insurance PLC exclusively for Dialog customers. Upon registering for the service, you will be entitled to claim a life insurance cover up to 1.1 million rupees.

This service will be accessible to all Dialog customers and Dialog aims to provide financial protection to surviving dependents after the death of the insured. The basic insurance policy is available for both Prepaid & Postpaid customers and will only cover the policyholder.

COVID-19 Coverage

Death claims due to COVID-19 is covered up to the limit of your registered policy.

Pricing

Pricing for the Life Cover (Excluding taxes)

Scheme Basic Life Cover (LKR) Monthly Subscription fee* for Postpaid customers (LKR) Daily Subscription fee* for prepaid customers (LKR)
Option 1 1,100,000 360.00 12.00
Option 2 600,000 195.00 6.50
Option 3 300,000 100.00 3.33
Option 4 120,000 40.00 1.33

*Please refer to the Terms and Conditions related to the Life Cover in the FAQ section.

*Subscription Fee: Defines the amount that shall be deducted from the customer’s (policy holder’s) mobile bill.

For Prepaid Customers

  • Proportionate charging will be applicable for prepaid customers according to the date which the customer gets registered. Cover will be calculated proportionately according to the number of days which the customer has been charged for.
  • Monthly amount should be fully deducted to be entitled to claim the total cover amount. If the monthly amount is partially deducted, a proportionate amount from the cover will be applicable for the month.
  • The daily rental is not charged if the recharge is done through data recharge cards and prepaid packs. The applicable daily rental will be deducted from normal recharge cards or reloads only.
  • You will receive a monthly SMS stating the cover amount eligible for the month.

For Postpaid Customers

  • Total charge for the month would be applied from the day that the customer gets registered for the service upon successful deduction of the full premium and the customer will be eligible for the full cover from the next month onwards.
  • You will receive a monthly SMS stating the premium paid, and the cover amount eligible for the month.
    • The insurance cover will be ceased at the earliest in the case of:
      - The member reaching the cover age limit.
      - The death of the member during the term of policy.
      - Policy renewal date, if not renewed.
      - The prepaid or postpaid connection being discontinued.
      - Misrepresentation or fraud.
    • This Policy shall be governed by and interpreted according to the laws of the Democratic Socialist Republic of Sri Lanka. After registering for the service, charges will be applicable from the first day of the following month.
    • One customer is entitled to only one Life Cover irrespective of the number of connections that he/she has taken.

Benefit Commencement

Commencement of the benefit begins after the full payment of the first month’s premium. Once the first month’s premium is fully paid, the policyholder is entitled to the benefits from the first day of the following month. The insurance cover is automatically renewed if the subscriber successfully deducts the premium for any given month.

Nominations

A lump sum amount as per the selected scheme will be payable to the nominated immediate family member* in the unfortunate event of the death of the customer.

*In this instance, an immediate family member refers to a spouse, children, parents and own siblings of the customer.

Additional Details

Notes

  • Insurance Provider for the Life cover - Softlogic Life Insurance PLC.
  • Applicable for individuals aged between 18 years (age during last birthday) and 70 years (age during next birthday).
  • Registered customers may claim till the age of 70 years (exact).
  • The cover can be activated for the user of the mobile connection.
  • For claims, the details of the Insured provided by the customer at the point of registration will be considered.
  • Geographical limits: Worldwide

Terms and Conditions

English [PDF]

VAS Recommended FAQ

Yes. Death claims due to COVID-19 is covered up to the limit of your registered policy.
The benefit cover pays the amount according to the cover selected by the customer which ranges from Rs. 120,000.00 up to Rs. 1,100,000.00.
  • No benefit shall be payable in the event of death of the Life Assured arising directly or indirectly as a result of active participation or any attempted participation of Life Assured in any war, invasion, act of foreign enemy, hostilities, war like operations (whether war be declared or not), armed or unarmed truce, civil war, mutiny, rebellion, terrorist act, revolution, insurrection, military or usurped power, riot or civil commotion, strikes or any act of any person acting on behalf of or in connection with any organization actively directed towards overthrow by force of any Government or to the influencing of it by terrorism or violence.
  • If the member commits suicide, whether sane or insane, within one year from the date of the policy, the liability of the company shall not exceed the unearned premium on the date of death.
  • If a claim occurs during the first 90 days from the registration date of the cover due to a non-accidental death, the company shall not be liable for any claim.
  • Death resulting due to pre-existing Cancer, Heart Disease or Stroke will not be covered for customers registered after 15th September 2019.
  • This policy excludes government taxes or levies which falls under the current period or any future period.
  • Please refer to terms and conditions document for more details.
  • Step 1 – Call 444
  • Step 2 – Select the preferred language
  • Step 3 – Press 2 for the Dialog Per Day Insurance Service
  • Step 4 – Press 3 for the Life Cover
  • Step 5 – Press 2 for claims
  • Step 6 – Your call will be transferred to a Customer Care Agent who will assist you on claim eligibility and how to register

Note - The nominee should notify the company of the death of the policy holder within 90 days from the date of death and furnish the company with all the following documents within the subsequent 90 days.

Required details:

  • Completed claim form
  • Age and identity proof (Copy of NIC) of the deceased
  • Death Certificate
  • Medical reports
  • Post mortem/ inquest report (If required)
  • Any other requirements requested by Softlogic Life

Life Cover Claim Form
English [PDF]

  • Step 1 – Dial #107*1#
  • Step 2 – Select your preferred language
  • Step 3 - Select “Softlogic Life Cover” and provide the required details to register (NIC number, Full name, Nominee’s relationship, Nominee’s full name, Nominee’s phone number).
  • Step 4 – For reconfirmation, you will receive a SMS with the details you provided during the registration.
  • If no changes are required to be done, you will be subscribed to the service.