Dialog Axiata PLC (hereinafter referred to as "Dialog" "us" "we" or "our") is committed to respecting your privacy and to complying with any applicable data protection and privacy
laws when providing the Mobile Connect service (hereinafter referred to as the "Service"). We are providing this Privacy Policy Statement to help you understand how we collect, use and
protect your information when you sign up for the Service and use the Service to access 3rd party websites and applications. We wish to help you make informed decisions, so please take a
few moments to read the sections below and learn how we may use your personal information.
Service (hereinafter referred to as the "Service") is offered by Dialog Axiata PLC
What is Mobile Connect
Mobile Connect is a user identity solution that allows you to securely login to any third party website or an application using your mobile phone to authenticate the login
transaction.
With Mobile Connect your mobile phone number (hereinafter referred to as the "MSISDN") is used as the primary user identifier and your mobile phone is used as the authentication
device.
Dialog Connect: - Login service provided by Dialog for its customers to login to web portals provided by Dialog using a single username and a password.
How Mobile Connect works
Connect account is created for you on following scenarios;
You already have a Dialog Connect account and have attached a Mobile Connection to your Dialog Connect account
You create a Dialog Connect account and add a Mobile Connection under Dialog Connect account
You have used anonymous login or option provided in Dialog Connect integrated web portal/application
You are trying to login to a Mobile Connect integrated website/application by clicking on Mobile Connect button provided and create a Mobile Connect account during the login
process by accepting these T&C
You visit Mobile Connect user portal provided by Dialog and chose to create a Mobile Connect account.
You only need to provide your MSISDN (Mobile Phone Number) if Connect registration is done using above step 3.1.4 or 3.1.5
After you provide the MSISDN you will receive a network initiated (NI) USSD menu on your phone where you have to validate account creation.
Mobile Connect uses two modes to get your authorization to a login request
You select Ok from the NI USSD menu
You enter Your Mobile Connect PIN on the NI USSD menu.
You are prompted to create your Mobile Connect PIN number either during the registering to Mobile Connect account or during login to a service provider which needs PIN
authentication
The Mobile Connect PIN is a four digit number, and it is your responsibility to keep it confidential and Dialog shall not be liable for any unauthorized access to your Mobile
Connect account due to any disclosure of your PIN. Dialog does not store/recored the PIN number in human readable form and it will be stored as an encrypted string and therefore the PIN
will not be disclosed to any third party by Dialog.
You shall not create Mobile Connect accounts using the MSISDNs of shared devices such as dongles and 3G routers, etc., due to the reason a third party that is using the shared
connection, can have access to your Mobile Connect account through the shared devices.
In an event you have forgotten the PIN or wants to reset the PIN, you can reset your PIN from Mobile Connect User portal or by calling Dialog support Services.
Information collection
For Mobile Connect accounts created using steps 3.1.3, 3.1.4 and 3.1.5 only information stored about you is your MSISDN.
For Mobile Connect accounts created using steps 3.1.1 and 3.1.2 all the information you have updated on your profile are stored in Mobile Connect system
You can view the information we have stored about you from your Mobile Connect profile page.
Using Mobile Connect to login to 3rd party applications/web sites
We will undertake not to share your phone number with anyone or disclose your personal information with anyone unless you choose to and give your active consent.
Please note that Dialog does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or
unless it is necessary to deliver the Services to you. Also make sure you read and understand the privacy policy of the 3rd party, you are login before giving your consent to sharing
information with them via Mobile Connect.
Protecting your privacy in Lost phone /SIM Swap and SIM cloning scenarios
With the Service, your identity is bonded to your mobile phone number (MSISDN). So your privacy can be compromised if you lose your phone, or swap SIM cards (either by you or by
a malicious party), or a SIM cloning scenario
If you lose your phone, please deactivate your Mobile Connect account by calling Dialog customer support.
You can review third party sites/applications that you have logged into in the past using by accessing login history section of your Mobile Connect user portal. Make a habit of
checking this information time to time as it could help you to identify if someone is miss using your Mobile Connect account. If you see suspected login transactions and wish to
deactivate your Mobile Connect account you can do it by calling Dialog customer service hotline
Use of Cookies
Mobile Connect may store your mobile phone number that you have provided (during registration or login using Mobile Connect) on a browser cookie to provide better user
experience.
Information security
Dialog recognizes that you are increasingly concerned about how to protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing
and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and / or destruction. We use industry
standard secure sockets layer (SSL) technology for example, to encrypt sensitive information. Please be aware that communications over the Internet, such as emails/webmails, are not
secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot
accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
When this privacy policy applies
This privacy policy only applies to the information you share directly with us. If any of the 3rd party is requesting additional information from you after you login with Mobile
Connect, make sure you read the privacy policy of that party before sharing your information.
Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes
on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also
keep prior versions of this Privacy Policy in an archive for your review.
CATCH UP ON MISSED PROGRAMMES
FOR UPTO 3 DAYS
WITH YOUR DIALOG TV VIU HUB
CATCH UP ON MISSED PROGRAMS
FOR UPTO 3 DAYS
WITH YOUR DIALOG TV VIU HUB
All you need to know about ViU HUB
Catch Up TV
You can watch any program that you may have missed, upto 3 days later. Learn how
Catch-Up TV feature allows you to watch programmes that you have missed up to 3 days. Press the CATCH UP button on your remote control for quick access, or press the MENU button on your remote control and select the CATCH UP icon.
Your Dialog Television ViU Hub needs to be connected to a Wi-Fi or Ethernet connection to access this feature.
Note : Available on selected channels
Rewind TV
The Rewind TV feature allows you to rewind, pause or fast forward your favourite moments upto 2 hours. Learn how
The Time Shift TV feature allows you to rewind, pause or fast-forward the programme you are watching, or any programme which has been pre-recorded using the PVR feature.
To identify the channels enabled with this feature, press the GUIDE button on your remote control and search for the channels marked with the TIME SHIFT TV icon.
Press the TIME SHIFT button on your remote control and then use the ARROW KEYS to rewind, pause or fast-forward during the programme.
You can also use this feature on any programme stored in your list of MY RECORDINGS under the PVR RECORDINGS option.
Your Dialog Television ViU Hub needs to be connected to a Wi-Fi or Ethernet connection to access this feature.
Note : Available on selected channels
Video on Demand
Access over 1000's of hours of videos on demand with easy access to international and local video content hubs such as Vinode, AXN, Sony & the HBO movie library. Learn how
The ViU menu gives you access to a wide variety of Video-on-Demand programmes, including Vinode, AXN, Sony and HBO movie library content. Press the ViU button on your remote control for quick access, or press the MENU button on your remote control and select the ViU icon.
Your Dialog Television ViU Hub needs to be connected to a Wi-Fi or Ethernet connection to access this feature.
Picture in Picture
Watch two different channels on the same screen and/or switch between the channels as you wish. Learn how
This feature lets you watch two programmes at the same time.
While watching a channel:
Press the YELLOW button on your remote control to switch on the secondary PIP screen.
To change the channel displayed on the main screen, press the CHANNEL UP and DOWN button.
To change the channel displayed on the secondary PIP screen, press the UP and DOWN ARROW KEYS.
To change the position of the secondary PIP screen, press the LEFT and RIGHT ARROW KEYS.
Personal Video Recording (PVR)
Pre-record the programmes you like on a USB or an external hard drive and watch it later. Learn how
The PVR feature allows you to record the programmes you want and watch it whenever you like.
First, plug in a USB storage or an external hard drive with 32 GB or more space to the USB port located on the rear of the decoder.
To identify channels enabled with the PVR feature, press the GUIDE button on your remote control and search for the channels marked with the RECORD icon
Next, use the ARROW KEYS on your remote control to browse through channel programmes and press the RECORD button on your remote control to schedule a recording.
For instant recording of programmes you are actively watching, press the RECORD button on your remote control.
To check your list of recordings, press the MENU button on your remote control, select the RECORDINGS icon and select MY RECORDINGS.
You can also check your list of scheduled recordings, program manual recordings and customize your PVR settings through the RECORDINGS menu.
Note : Available on selected channels
Blocking a Channel
You can block selected channels or block a channel or a specified time period with the use of a secure password and a parental control option. Learn how
Press the MENU button on your remote control unit and select the PARENTAL SETTINGS icon.
To block channels, select the BLOCKED CHANNELS tab, enter the default PIN number of 0000 and select the channels you would like to block.
To restrict a viewing time period, select the RESTRICTED TIME PERIOD tab, enter the default PIN number of 0000 and program the time restriction.
Favourite Channels
Save time and increase convenience by creating a personalised favourite channel list to watch exactly what you want. Learn how
To avoid browsing through all the channels, save time by creating your list of favourites.
Press the GUIDE button on your remote control unit, select the preferred channel and press the BLUE button on your remote control to add this channel to your favourites list.
To view your list of favourite channels, press the FAV button on your remote control unit.
Uninterrupted Viewing
The ViU Hub will automatically switch to IP service during any loss of satellite signals, offering you a continuous viewing experience. Learn how
Dialog Television ViU Hub will automatically switch to IP service during any loss of satellite signals, offering you a continuous viewing experience.
Services will automatically switch back to the satellite broadcast once the signal has been restored.
Your Dialog Television ViU Hub needs to be connected to a Wi-Fi or Ethernet connection to access this feature.
Wi-Fi Enabled
To access Rewind TV, Catch Up TV, Video on Demand & for an uninterrupted viewing experience, your ViU Hub needs to be connected to an active Wi-Fi broadband connection. Learn how
To access the Catch Up TV, Time Shift TV and VoD (Video-on-Demand) features available on Dialog Television ViU Hub, you need to have an active Wi-Fi or Ethernet connection.
To connect your Dialog Television ViU Hub to Wi-Fi, press the MENU button on your remote control and select the FULL MENU icon. Select the SYSTEM SETTINGS MENU and once accessed, switch on Wi-Fi CONNECTIVITY. Select the preferred network and if prompted, provide the Wi-Fi username and password.
To connect Dialog Television ViU Hub to the Ethernet, access the SYSTEM SETTINGS MENU the same way as above, and switch on IP CONNECTIVITY.
Dialog TV Hub Mobile App
Download the Dialog TV Hub mobile app from the Google Play Store or the Apple App Store to your smart device.
Watch any LIVE TV channel on your smart device whilst watching another channel on your TV.
Earphone TV
Listen to the audio of a programme through your smart device whilst watching the picture on TV.
Remote control on the app
This feature allows you to control the ViU Hub decoder from your smart device.
How do I pair the Dialog TV Hub app with the Dialog Television ViU Hub decoder?
Download and install the app on to your preferred smart device.
Connect the smart device to the same Wi-Fi network as the Dialog Television ViU Hub decoder.
Open the app and select MENU – MY SETTING – select the Dialog Television ViU Hub decoder you wish to pair with and enter the password which appears on the TV screen.
Need Help?
We are always here to help you. Explore our knowledge base or get in touch with us 24x7.
on your remote control to schedule a recording.
