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Dialog Axiata PLC (hereinafter referred to as "Dialog" "us" "we" or "our") is committed to respecting your privacy and to complying with any applicable data protection and privacy laws when providing the Mobile Connect service (hereinafter referred to as the "Service"). We are providing this Privacy Policy Statement to help you understand how we collect, use and protect your information when you sign up for the Service and use the Service to access 3rd party websites and applications. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
All you need to know about ViU HUB
Catch Up TV
You can watch any program that you may have missed, upto 3 days later.
Learn how
Catch-Up TV feature allows you to watch programmes that you have missed up to 3 days. Press the CATCH UP button on your remote control for quick access, or press the MENU button on your remote control and select the CATCH UP icon.
Your Dialog Television ViU Hub needs to be connected to a Wi-Fi or Ethernet connection to access this feature.
Note : Available on selected channels
Rewind TV
The Rewind TV feature allows you to rewind, pause or fast forward your favourite moments upto 2 hours.
Learn how
The Time Shift TV feature allows you to rewind, pause or fast-forward the programme you are watching, or any programme which has been pre-recorded using the PVR feature.
To identify the channels enabled with this feature, press the GUIDE button on your remote control and search for the channels marked with the TIME SHIFT TV icon.
Press the TIME SHIFT button on your remote control and then use the ARROW KEYS to rewind, pause or fast-forward during the programme.
You can also use this feature on any programme stored in your list of MY RECORDINGS under the PVR RECORDINGS option.
Your Dialog Television ViU Hub needs to be connected to a Wi-Fi or Ethernet connection to access this feature.
Note : Available on selected channels
Video on Demand
Access over 1000's of hours of videos on demand with easy access to international and local video content hubs such as Vinode, AXN, Sony & the HBO movie library.
Learn how
The ViU menu gives you access to a wide variety of Video-on-Demand programmes, including Vinode, AXN, Sony and HBO movie library content. Press the ViU button on your remote control for quick access, or press the MENU button on your remote control and select the ViU icon.
Your Dialog Television ViU Hub needs to be connected to a Wi-Fi or Ethernet connection to access this feature.
Picture in Picture
Watch two different channels on the same screen and/or switch between the channels as you wish.
Learn how
This feature lets you watch two programmes at the same time.
While watching a channel:
Personal Video Recording (PVR)
Pre-record the programmes you like on a USB or an external hard drive and watch it later.
Learn how
The PVR feature allows you to record the programmes you want and watch it whenever you like.
First, plug in a USB storage or an external hard drive with 32 GB or more space to the USB port located on the rear of the decoder.
To identify channels enabled with the PVR feature, press the GUIDE button on your remote control and search for the channels marked with the RECORD icon
Next, use the ARROW KEYS on your remote control to browse through channel programmes and press the RECORD button 
on your remote control to schedule a recording.
For instant recording of programmes you are actively watching, press the RECORD button on your remote control.
To check your list of recordings, press the MENU button on your remote control, select the RECORDINGS icon and select MY RECORDINGS.
You can also check your list of scheduled recordings, program manual recordings and customize your PVR settings through the RECORDINGS menu.
Note : Available on selected channels
Blocking a Channel
You can block selected channels or block a channel or a specified time period with the use of a secure password and a parental control option.
Learn how
Press the MENU button on your remote control unit and select the PARENTAL SETTINGS icon.
To block channels, select the BLOCKED CHANNELS tab, enter the default PIN number of 0000 and select the channels you would like to block.
To restrict a viewing time period, select the RESTRICTED TIME PERIOD tab, enter the default PIN number of 0000 and program the time restriction.
Favourite Channels
Save time and increase convenience by creating a personalised favourite channel list to watch exactly what you want.
Learn how
To avoid browsing through all the channels, save time by creating your list of favourites.
Press the GUIDE button on your remote control unit, select the preferred channel and press the BLUE button on your remote control to add this channel to your favourites list.
To view your list of favourite channels, press the FAV button on your remote control unit.
Uninterrupted Viewing
The ViU Hub will automatically switch to IP service during any loss of satellite signals, offering you a continuous viewing experience.
Learn how
Dialog Television ViU Hub will automatically switch to IP service during any loss of satellite signals, offering you a continuous viewing experience.
Services will automatically switch back to the satellite broadcast once the signal has been restored.
Your Dialog Television ViU Hub needs to be connected to a Wi-Fi or Ethernet connection to access this feature.
Wi-Fi Enabled
To access Rewind TV, Catch Up TV, Video on Demand & for an uninterrupted viewing experience, your ViU Hub needs to be connected to an active Wi-Fi broadband connection.
Learn how
To access the Catch Up TV, Time Shift TV and VoD (Video-on-Demand) features available on Dialog Television ViU Hub, you need to have an active Wi-Fi or Ethernet connection.
To connect your Dialog Television ViU Hub to Wi-Fi, press the MENU button on your remote control and select the FULL MENU icon. Select the SYSTEM SETTINGS MENU and once accessed, switch on Wi-Fi CONNECTIVITY. Select the preferred network and if prompted, provide the Wi-Fi username and password.
To connect Dialog Television ViU Hub to the Ethernet, access the SYSTEM SETTINGS MENU the same way as above, and switch on IP CONNECTIVITY.
To get a Dialog TV ViU Hub decoder,
upgrade your package to GOLD.
Dialog TV Hub Mobile App
Download the Dialog TV Hub mobile app from the Google Play Store or the Apple App Store to your smart device.
Watch 2 channels at the same time
Watch any LIVE TV channel on your smart device whilst watching another channel on your TV.
Earphone TV
Listen to the audio of a programme through your smart device whilst watching the picture on TV.
Remote control on the app
This feature allows you to control the ViU Hub decoder from your smart device.
How do I pair the Dialog TV Hub app with the Dialog Television ViU Hub decoder?
How do I upgrade to a ViU Hub decoder?
To get a Dialog TV ViU Hub decoder, upgrade your package to GOLD.
Option 1 - Use the Dialog Self Care App from any mobile network.
Open the Dialog Self Care App > Select "Dialog TV" > Select "Package Change" > Select "Change Package" > Select "Gold" > Click "Upgrade" > Click "Yes" on pop up message
Option 2 – Dialog #679# and follow the instructions
We are always here to help you. Explore our knowledge base or get in touch with us 24x7.
Go to Help & Support