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Dialog Axiata is one of the largest mobile telecommunication companies in Sri Lanka with a vision to be the undisputed leader in the provision of multi-sensory connectivity.

Our parent company Axiata is one of the largest telecommunications companies in Asia with the fastest growing Asian footprints and a vision of becoming a regional champion. Advancing Asia is Axiata's goal and will achieve this through bringing affordable connectivity, innovative technology and world class talent to the entire region.

We firmly believe that Values and Ethics form the strong foundation upon which our organisation has built itself. We also believe in fair and responsible remuneration and performance based career growth thus ensuring that our employees are treated fairly and equitably.

We are constantly on the look out for talented, enthusiastic and passionate individuals who are determined to deliver results and grow with us and share in our success. We are looking for those individuals who are confident about realising our Vision and execute our every Mission with an unwavering commitment and utmost passion for excellence.

Group Service Delivery

Group Service Delivery

The Job

  • Responsible for overall governance and execute short term and long term strategic plans for Dialog Axiata Club Vision loyalty program.
  • Establishment of group policies, procedures and operating guidelines on customer evaluation, segmentation, products and service offerings.
  • Continuous improvement of Loyalty processes to drive improved customer experience and retention.
  • Internal and external stakeholder engagement to deliver projects and program deliverables on time.
  • Liaising and coordinating with internal and external parties on design, production and delivery of customer communication
  • Coordinate with partner management team to maintain, improve and execute offers and merchant deals for the loyalty customer base.
  • Define and manage Club Vision customer service processes and drive continuous improvement.
  • Organising / coordinating of Loyalty Customer reward / entertainment events.
  • Identification of potential churn of customers from products and services offered by Dialog Group & Implement strategies for churn prevention and customer retention
  • Monitor and reporting of overall loyalty operations to the management on a regular basis.

The Person

  • Degree in Marketing or Business Management from a recognized university
  • Minimum 3 years working experience in the fields of Marketing or Customer Service
  • Should possess knowledge in Analytical and Reporting skills / Soft Skills / Learning and Researching
  • Professional qualification and experience in project management will be an added advantage
  • Excellent communication and presentation skills
  • Should be a good team player
  • Tactical mind-set combined with a strong capability in analyzing data and interpersonal skills are vital competencies.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Digital Sales & Services

Dialog Digital Services - Mobile Money

The Job

  • Should have a wide range of partner network in the regions to promote dialog digital products
  • Strengthening the relationship with partners resulting retention & growth of transactions to ensure the expansion of digital commerce products coverage, strategic partnerships and digital products
  • Timely supply the required sims, phones, replacements, upgrades etc to comply with the user requirements
  • Provide training for newly acquired partners and refresher training to provide better service to the users
  • The person should have the knowledge to provide solutions for customer and merchant complaints
  • Responsible for growth in number of transactions to successfully meet company objectives and goals
  • Will be responsible for all regional marketing campaigns, awareness programs to the people about the brand /product and the number of promotions.

Person Specification

  • A Diploma Marketing field
  • 1-2 years of experience in Sales and Marketing
  • Experience in Digital marketing will be an added advantage
  • Should have a knowledge in mobile commerce, excellent communication skills, and computer literacy

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Digital Services - Digital Advertising

The Job

  • Should have a wide range of partner network in the regions to promote dialog digital products
  • The person is expected to interface and interact with clients and sales team to understand requirements, develop campaign proposals and execute them in line with D-Ads operational processes and managing the operational activities of digital advertising
  • The person will be involving in preparation of post-campaign analytics reports, moderation of advertising messaging and handling customer invoicing with finance.
  • Discuss marketing objectives and campaign requirements with key stakeholders to develop a customer specific digital advertising campaign plan and propose relevant mediums / engagement tools
  • Create cost proposals and assist the sales team in their sales cycles
  • Manage operations relating to campaign setup on internal and 3rd party tools, campaign execution, on-going monitoring and post-campaign analysis
  • Function as the customer point of contact for campaigns managed directly, ensuring an on-going dialog and maintaining customer satisfaction
  • Conduct customer training on D-Ads systems and function as the point of contact for system related queries
  • Continuous research on new digital advertising related developments in the field
  • Providing campaign stats to relevant parties to carry out post campaign analysis and to analysing the effectiveness of the campaigns
  • Manage operations relating to campaign setup on internal and 3rd party tools, campaign execution,
  • on-going monitoring and post-campaign analysis
  • Moderate all campaign content including self-service customer messages and internal ad campaign messages .

The Person

  • A Degree in Marketing field or Management
  • 3-4 years of experience in Sales and Marketing
  • Experience in Digital ad campaign management, Google Ad Words or Facebook
  • Excellent command of the English language

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Digital Services - Mobile Money

The Job

  • Should have a wide range of partner network in the regions to promote dialog digital products
  • Strengthening the relationship with partners resulting retention & growth of transactions to ensure the expansion of digital commerce products coverage, strategic partnerships and digital products
  • Timely supply the required sims, phones, replacements, upgrades etc to comply with the user requirements
  • Provide training for newly acquired partners and refresher training to provide better service to the users
  • The person should have the knowledge to provide solutions for customer and merchant complaints
  • Responsible for growth in number of transactions to successfully meet company objectives and goals
  • Will be responsible for all regional marketing campaigns, awareness programs to the people about the brand /product and the number of promotions.

The Person

  • A Diploma / Degree in Marketing field
  • 2-3 years of experience in Sales and Marketing
  • Experience in Digital marketing will be an added advantage
  • Should have a knowledge in mobile commerce, excellent communication skills, and computer literacy

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Digital Commerce, Loyalty Programs & Business Development

The Job

  • Conduct Marketing analysis on competitive products and provide suggestions to improve Dialog products.
  • Develop internal and external sales channels to improve island wide sales
  • Liaise with marketing on preparation of marketing materials such as leaflets, paper advertisements and organizing promotional events.
  • Preparing M2M product presentations and proposals to attract new customers
  • Meeting prospective clients and present product demos with account managers
  • Preparing vouchers for promotions and communicate to internal and external channels
  • Conduct product training for internal and external sales channels
  • Liaising with internal teams to get the SIM stock for internal and external sales channels
  • Stock order from supplier and making sure on delivery that the goods are received by warehouse and the costing is done and sales systems are updated for getting the stocks out of stores
  • Providing the commissions reports to the SMB LMB sales teams
  • Liaise with legal department when preparing agreements for Customers and suppliers
  • Attend to customers queries and provide required solution with minimum period of time
  • Liaise with internal support teams to resolve customer issues
  • Provide after sales service to ensure customer satisfaction

The Person

  • Should possess BSc in Information Technology or BSc in Computer/Telecommunication Engineering and having post graduate qualifications in same will be an added advantage.
  • Should possess Professional qualification in CIM/SLIM/BCS
  • Should have excellent communication skills and computer literacy
  • Must have 4 to 5 year's experience marketing or Business Development

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Digital Commerce, Loyalty Programs & Business Development

The Job

Responsible for Coordinating, handling, affiliating and providing training and engage in problem solving; in the areas of eZ Cash, Star Points, Digital Vouchers, Digital Advertising and the Tourist Welcome Pack. To uplift merchant knowledge and expertise on Dialog Mobile commerce products and ensure greater customer coverage and revenue is achieved while facilitating, identifying and suggesting new and appropriate developments for the Digital Commerce product portfolio.

  • Coordinate and affiliate with partners in the areas of eZ Cash, Star Points, Digital Vouchers, Digital Advertising and the Tourist Welcome Pack, identifying potential areas for acquisitions and contribute to expand the coverage for Digital Commerce product base.
  • Assist merchants by providing necessary training on products and continuous developments to ensure quality service of merchants and satisfied customers.
  • Resolve complaints and take precautions to prevent them recurring and ensure customer retention.
  • Identify, select and approach appropriate customer market segments and implement relevant promotions to enhance the customer base.
  • Introduce existing Dialog M-commerce products and service to both existing and new merchants to ensure wider coverage of Dialog M commerce products.
  • Meet end user requirements relating to all Mobile commerce products, do frequent follow-ups, transmit necessary changes to enhance the quality of the products and services and ensure continuous improvements on efficiency and effectiveness of Dialog products and services.

The Person

  • Degree in Marketing/ Business Administration
  • Should possess a Minimum of 2 years work experience.
  • Marketing skills / Negotiation Skills.

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Digital Services – Digital Advertising

The Job

  • Discuss marketing objectives and campaign requirements with Sri Lanka's leading brands and SMEs and acquire them as advertisers.
  • Maintain continuous contact with key clients to understand upcoming advertising and marketing events and create proposals to maximize revenue.
  • Acquire high value advertising clients with good marketing budgets in SMEs and Upcoming Businesses.
  • Continuously expand and grow the number of active advertisers of the company.
  • Manage operations relating to campaign setup on internal and 3rd party tools.
  • Function as the customer point of contact for campaigns managed directly.

The Person

  • A recognized qualification in marketing is desirable.
  • Should possess 1-2 years of Sales experience in FMCG/ Insurance / Media sector.
  • Must possess an extensive base of client contacts from the above mentioned industries.
  • Should have excellent communication/ negotiation skills.
  • Should be target-oriented and self-motivated.
  • Creative thinking and creative campaign creation for Sri Lanka's leading brands

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Technology

Technology Fulfilment and Assurance

The Job

  • Attend and rectify all Transmission, BSS and Power related issues during on-call period to minimize downtime according to KPI and SLA standards
  • Routine maintenance of all network elements (Transmission, Power and BSS) within region and correct all issues and malfunctions to maintain good environment in Tower sites to deliver better service for customer
  • New deployments, upgrades, decommission and rearrangements of all regional network elements and do acceptances and UATs in line with quality standards
  • Documentation of job related activities and prepare required reports
  • Minimize cost of O&M and all other activities by optimum resource utilization

The Person

  • NV Q Level -5 / IVQ Level -5
  • City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Communication Technology/ National Diploma in Engineering Technology etc.
  • Two Years of post-experience in the required Field (Telecommunication / Electronics / Electrical/ Mechanical /Civil Trade etc. )

 

Technology Fulfillment and Assurance (CFSS)

The Job

  • Handle Daily delivery installation planning & assigning for respective teams to maintain smooth delivery installation planning.
  • Providing proper solutions & valid feedbacks according to the customer queries to satisfy the customer requirements effectively.
  • Complaint handling & Making appointments for customers to resolve the customer quires in effective and efficient manner.
  • Maintain CPE stocks and provide the needed information and physical stock details to relevant parties when required.
  • Make reservations with relevant to respective teams.
  • Valuation & reconciliation of stock for respective teams to ensure the accuracy level of the stock count.
  • Maintaining & prepare various reports with relevant to customer installation division (DIS/AR Details/Trouble details.
  • Coordinating & providing information’s to the teams to comply with the team’s information requirements.
  • Follow up the respective teams and providing solutions for their necessary requirements.
  • Maintaining daily team routines and to be ensure the provide solutions for the customer as per their satisfactory.

The Person

  • A diploma in MS office from a reputed institute

 

Technology Fulfilment and Assurance

The Job

  • Adapt to all processes and procedures as described (ISO auditing) to comply with the statutory requirement.
  • Handle walk-in customers effectively and efficiently to maintain sustainable relationship with customers.
  • Responsible for operational feedback for a smooth and uninterrupted service.
  • Assist OIC branch in operations to ensure smooth branch operations.
  • Handle Repairs up to level 1+ to provide consistence service delivery.
  • Handle stationary/other utility orders to ensure resources are in line with the requirements
  • Preparing monthly report of TSC division to comply with documentation requirements.

The Person

  • NV Q Level -5 / IVQ Level -5
  • City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Communication Technology/ National Diploma in Engineering Technology etc

 

Network Operations Centre

The Job

  • Ensure continuous monitoring of transmission & IP networks (island wide transport networks) according to pre-defined protocols
  • Supervise the problem isolation, issue resolution, and escalation of quality related issues in transmission & IP networks which impact the radio coverage
  • Communicate with specialized divisions (e.g. Transmission & IP Planning and Operation, technical regions etc.) to obtain their support to resolve the transport network issues to provide smooth coverage to customers.
  • Developing and implementing processes and procedures for the day-to-day operations of transport Network monitoring team and maintain documentation up to date to comply with company quality standards
  • Initiate training on areas of improvement and technical knowhow for the transport network monitoring team to increase productivity in the team and develop them
  • Analyze the performance of the Transport Network monitoring processes and procedures with the goal of improving service provided by NOC (Network Operations Centre)
  • Initiate projects (e.g. Alarm clearing project, adding management of all network elements etc) launched internally within NOC team to enhance performance
  • Generate ad-hoc reports on request of management to support decision making related specific network issues using oracle data bases and toad software.
  • Providing support to implement operations support systems solution throughout the network.
  • Ensure overall team efficiency and managing the staff with coaching and mentoring.

The Person

  • Should possess a BSc degree in Engineering in Electronics & Telecommunication & Electrical from a recognized University (accredited by relevant body of the relevant country)
  • Should possess 2 years post experience in the required fields (Telecommunications/Electronics/Electrical & Electronics)

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Network Operations and Service Assurance – Services and Network Operations – VAS Operations

The Job

  • Ensure that 99.9% availability of services is maintained by coordinating with NOC (Network Operations Centre) and system checks and troubleshoot issues within SLA levels
  • Develop preventive actions/measures within the system for VAS related products and platforms by assessing the components so that system will respond to abnormalities and suitable action can be taken to minimise downtimes
  • Propose and implement enhancements, optimizations and deployments to the VAS applications through analysing the customer behaviour trends and new technologies to provide an improved service to the end customer
  • Evaluate new VAS projects and provide suggestions for improvements to the planning team
  • Analyse performance of VAS platforms and services to identify gaps and areas for improvements.
  • Plan, implement and deploy system upgrades and enhancements based on business requirements
  • Provide technical support and Coordinate with the vendor to implement and complete various VAS projects as per the schedule.
  • Provide solution to unresolved problems/customer complains/ repeated problems/trends in service degradation escalated by Complaint management unit within SLA. Take necessary measures to resolve identified issues permanently.
  • Implement security policies in VAS systems and periodically review to ensure company security standards are met.
  • Assist periodic company security audits and maintain proof of implementation.
  • Prepare and/or review the report related to the services highlighting the trends to identify the future needs and propose proactive action
  • Prepare ad-hoc reports , system utilization reports & device related reports with observations based on requirement of management to support their decision making
  • Provide necessary statistics through logs and reports for revenue settlements and BI purposes.
  • Implement, Test and providing interfaces to other divisions to obtained such statistics
  • Research and be updated with industry and technology trends related to VAS
  • Identify, propose and implement these technological advancements where possible to improve service quality, operational efficiency and effectiveness

The Person

  • B.sc degree in Engineering in Electronics, Telecommunications, Electrical & Electronics or Computer Science from recognized Sri Lankan University accredited by IESL
  • OR B.sc degree in Engineering from foreign University accredited by relevant body of the relevant country an AMIE (SL)

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Enterprise Sales

Dialog Enterprise

The Job

  • Responsible to analyse the scale of operation of partnered construction institutes, builders and engineering bodies to assess the potential business opportunity
  • Identify the prominent and high scale construction companies/institutes to build business partnership in order to gain/retain upcoming business within the company
  • Responsible to closely work with the key management personnel of partnered companies and to identify opportunities in line with partner companies upcoming initiatives and new assignments
  • Analyse, report & recommend initiatives and counter actions with regards to LMTU offerings to strengthen the business segment
  • Responsible to order, relinquish and possess required logistics and infrastructure to carry out promotional campaigns within the desired budgets and time line
  • Liaising and working with each key projects team of partner companies to analyse the technology requirement of customers
  • Communicate and coordinate with respective partner/customer in order to understand the requirement based on the geography and accessibility to pre-identify/project the network strength
  • Liaise with the management in order to identify and execute business plans/mechanisms to grow sales channel in LMTU business segment
  • Report and communicate with the management and Partner stakeholders with regard to on-going project progress
  • Responsibility to prepare and submit periodic reports to management with regards to partner activities, project progress, completed deals, on-going leads and customer retention
  • Responsible to execute special promotions and activities with the guidance and direction of sector manager and division head
  • Identify competitor activities and areas in which competitors are strong to drive activities and identify market trends and emerging customer requirements to customize products and solution penetration
  • Engage in market research to identify and analyse difficult market conditions and challenges to propose proactive/corrective initiatives and activities

The Person

  • Should Possess Degree/Diploma in Business Management/Marketing
  • Minimum of 2 years’ experience in Corporate Sales / preferably in construction industry
  • Should Possess effective communication, PR, analytical and negotiation skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Enterprise - Large Enterprise

The Job

  • Achieve sales targets and promote Dialog Enterprise product and solutions in order to increase revenue growth of the division
  • Identify and translate customer needs and requirements to propose relevant products/solutions and create high customer value proposition
  • Liaise with the Sector Manager and execute marketing campaigns and promotional activities to grab new business opportunities
  • Conduct presentations, demonstrations on Large Enterprise offerings to prospective and existing customers
  • Provide an exceptional service to existing clients by managing their accounts, identifying and resolving issues in order to ensure 100% customer retention
  • Responsible for frequent official visits to the assigned Large Enterprise clients in order to build strong relationship whilst increasing credibility, customer engagement and business opportunities
  • Consistently monitor customer usage of Dialog services to control churn rate and revenue movements
  • Liaise with Enterprise Technology team and other divisions to establish a technology driven approach in Large Enterprise offerings
  • Administer market intelligence by analysing the market trends to identify emerging customer requirement, industry movements and new business opportunities to ensure market penetration
  • Liaise with engineering and technical teams to design and provide appropriate solutions to customers by assessing the complexity of customer requirements
  • Execute special promotions & events together with Large & Medium Business teams to ensure market penetration and customer awareness of enterprise products and solutions
  • Attend corporate events, meetings, conferences and trade fairs etc, to represent Dialog and Large & Medium Business whilst strengthening the clientele and customer network
  • Ensure to acquire and refresh knowledge on Dialog Enterprise products and solutions to increase effectiveness of the product & solution offerings

The Person

  • 2 years of work experience in corporate/B2B sales
  • Knowledge on corporate telecommunication products and solutions is an added advantage
  • Professional qualification in CIM/SLIM is an added advantage
  • Should possess excellent Communication and Analytical Skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Enterprise - Small & Medium Business

The Job

Promote enterprise products offered by Small & Medium Business division. Achieve business targets in order to meet the individual and company objectives whilst ensuring revenue growth. Manage and retain existing customers whilst looking for new business opportunities within Small & Medium Business segment

  • Achieve sales targets and promote Dialog Enterprise product and solutions in order to increase revenue growth of the division
  • Identify customer needs and requirements to propose relevant products/solutions and create high customer value proposition.
  • Liaise with the Sector Manager and execute marketing campaigns and promotional activities to grab new business opportunities
  • Conduct presentations, demonstrations on Small & Medium Business offerings to prospective and existing customers
  • Liaise with Customer Lifecycle Management team and provide an exceptional service to existing clients by managing their accounts, identifying and resolving issues in order to ensure 100% customer retention
  • Responsible for frequent official visits to the assigned Small & Medium Business customers in order to build strong relationship whilst increasing credibility, customer engagement and business opportunities.
  • Responsible for credit collection of assigned business accounts as per the Credit Policy of the Company and assist collection team throughout collection process
  • Consistently monitor customer usage of Dialog services to control churn rate and revenue movements
  • Administer market intelligence by analysing the market trends to identify emerging customer requirement, industry movements and new business opportunities to ensure market penetration
  • Attend corporate events, meetings, conferences and trade fairs etc, to represent Dialog and Small & Medium Business whilst strengthening the clientele and customer network.
  • Execute special promotions & events together with Small & Medium Business team to ensure market penetration and customer awareness.
  • Ensure to acquire and refresh knowledge on dialog enterprise products and solutions to increase effectiveness of product & solutions offering

The Person

  • Diploma or Degree in Marketing/ Business Management from a recognised university/institute
  • Professional qualification in CIM/CIMA is an added advantage
  • Knowledge on corporate telco products and solutions is an added advantage
  • 2 years of work experience in corporate sales
  • Should possess excellent Communication and Analytical Skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Enterprise - Enterprise Technology

The Job

  • Interface with the enterprise customers on the technical management regularly while taking proactive measures to understand customer technical requirements
  • Design, Develop and customize the solution according to customer requirements
  • Coordinating with network technical teams confirm with technical and other expertise for solution deliverability
  • Proper evaluation of 3rd party procurements as per GSCM guidelines
  • Prepare the solution Technical proposal and Costing, and forward to BCU/Sales for realization
  • Provide Technical details/WOs for relevant parties for implementations and follow up with all relevant parties for proper implementation completion
  • Ensure proper Project Management practices at all levels
  • Directly involve in sectional work, other operational activities and activities involving other providers & vendors
  • Provide Operational Report inputs and Solution diagrams and technical write-ups for customer proposals

The Person

  • Should Possess B.Sc. Engineering Degree in Electronic/Telecommunication/IT or Equivalent Qualification from a recognized university
  • 1-2 years of work experience
  • Knowledge in Data/ Voice communication/IDC technologies and application
  • Should have Sound Analytical Knowledge
  • Should possess Excellent Project Management Skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Enterprise - Large & Medium Business

The Job

  • Achieve sales targets and promote Dialog Enterprise product and solutions in order to increase revenue growth of the division
  • Identify and translate customer needs and requirements to propose relevant products/solutions and create high customer value proposition
  • Liaise with the Sector Manager and execute marketing campaigns and promotional activities to grab new business opportunities
  • Conduct presentations and demonstrations on Large & Medium Business offerings to prospective and existing customers
  • Provide an exceptional service to existing clients by managing their accounts, identifying and resolving issues in order to ensure 100% customer retention
  • Responsible for frequent official visits to the assigned Large & Medium Business customers in order to build strong relationship whilst increasing credibility, customer engagement and business opportunities
  • Consistently monitor customer usage of Dialog services to control churn rate and revenue movements
  • Administer market intelligence by analysing the market trends to identify emerging customer requirement, industry movements and new business opportunities to ensure market penetration
  • Liaise with engineering and technical teams to design and provide appropriate solutions to customers by assessing the complexity of customer requirements
  • Execute special promotions & events together with Large & Medium Business team to ensure market penetration and customer awareness of enterprise products and solutions
  • Attend corporate events, meetings, conferences, trade fairs etc, to represent Dialog and Large & Medium Business whilst strengthening the clientele and customer network
  • Ensure to acquire and refresh knowledge on dialog enterprise products and solutions to increase effectiveness of product & solutions offering

The Person

  • Diploma or Degree in Marketing/ Business Management from a recognised university/institute
  • Professional qualification in CIM/CIMA is an added advantage
  • Knowledge on corporate Telecommunication products and solutions is an added advantage
  • 2 years of work experience in corporate sales
  • Should possess excellent Communication and Analytical Skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Supply Chain Management

Supply Chain Management

The Job

  • Responsible in optimizing supply chain efficiency through timely execution of technical Capex BP procurements within calendar year in order to achieve business goals
  • Support to develop, lead& implement sourcing initiatives in order to reduce cost YoY in collaboration with the internal functional groups
  • Carryout and lead benchmarking activity across a range of relevant category areas to ensure the group is procuring at the right pricing levels
  • Manage the commercial relationship of key suppliers to ensure delivery of all negotiated pricing, terms and conditions
  • Lead all internal stakeholders to facilitate contract negotiation, signing, ordering and preparation of RFP and resolution of pre-bid clarifications alliance with the users
  • Work with suppliers to ensure Dialog reaps all benefits of BOI concessions by implementing guidelines of Legal, Regulatory and imports and exports
  • Ensure inventory and budget controls in place by Technology Resource Planning and Group Network Development during the ordering process
  • Structuring of contracts to ensure optimal impact of capex projects on company financials by negotiating with suppliers delivery and payment models which will minimize Capital Work In Progress (CWIP) and optimize Return on Investment and Capital (ROIC)
  • Working with user and process design groups to optimize in terms of efficiency and cost, supplier's interactions and project responsibility matrices and other relevant contractual documents
  • Manage and execution of procurement process for portfolios to ensures delivery as per businesses schedule and requirements
  • Negotiate with the relevant users, the variations in price, delivery and specifications to maintain material requirements in order to effectively achieve business objectives
  • Maintain controls to ensure the vendors are preparing the pricing BOQs based on the mutually agreed price and commercial models
  • Attending stakeholder queries with related to commercials in key projects
  • Ensure timely renewal of annual maintenance contracts and service continuity of support services
  • Developing proactive measures to ensure time minimization of procurement cycle times such as development and implementation of catalogues and frameworks for repetitive procurements and services

The Person

  • Should hold a Degree in Engineering or Management
  • Possess a professional qualification in CIMA
  • Should have 3 years of experience in ICT sector
  • Should possess excellent communication skills, technological and business understanding and ability to work under pressure

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Next Generation Retail Sales

Next Generation Retail Sales - Modern Channels

The Job

  • Carry out the given sales strategies, seasonal and ad hoc promotional strategies in order to contribute towards the territory sales targets
  • Ensure the required man power is available to achieve sales targets
  • Monitor and ensure the availability of stock, for the sales agents to carry out sales effectively
  • Provide accurate information for management reporting such as sales performance, efficiencies
  • Work closely with required internal departments and regional sales teams
  • Implement and execute of door to door Management Control System
  • Ensure work is carried out within given guidelines as per compliance and ISO standards

The Person

  • GCE Ordinary Level/Advanced Level
  • Minimum 2 - 3 years of sales experience

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Business Operations

Data Centre and cloud

The Job

  • This position is responsible to manage the end to end presales process to ensure presales targets are met and quality solution proposals are developed as per SLAs.
  • Position Cumulus as the leading cloud solution provider in the Sri Lankan enterprise market by presales consultations.
  • Direct the presales team to position Cumulus as the leading cloud solution brand in the country by conducting Presales meetings /Presentations.
  • Maintain highest professionalism and competency on all presales efforts to facilitate cloud transformation of enterprise customers.
  • Forge relationships at CIO level and strategic touch points such that cumulus will be top of mind in all their cloud and IDC requirements.
  • Act as the bid manager in all strategic and large scale RFP (Request for proposals) and Tender submissions to ensure Dialog provides the most Comprehensive and competitive response.
  • Responsible for achieving presales and revenue targets as per the ABP (Annual business plan).
  • Work closely with enterprise sales and development teams to ensure Channel effectiveness in achieving annual revenue targets.
  • Identify new market segments and produce new marketing plans to boost the revenue growth.
  • Lead the IDC presale team with example to create synergy in the IDC value chain across sales, products and engineering to ensure maximum productivity.
  • Identify and develop suitable alternative channels and provide presales coordination to ensure channel effectiveness.
  • Provide guidance and assistance to ensure all customer solutions are delivered on time to achieve enterprise and business segment key performance indicators in order to achieve divisional and organizational goals.
  • Periodic training to the sales and the channel partners on Dialog IDC products and differentiation in order to keep them updated.
  • Lead the flagship projects and build a rapport in order to win sales as well as service customers

The Person

  • Degree in the field of IT or Engineering
  • 2 years experiences with similar capacity in IT company / System Integrator SI
  • Hands on experience in Cloud based environment, IT solution development and technical sales
  • Should be able to build client relationships, conduct product presentations and Meeting sales goals
  • Excellent presentation, communication and negotiation skills

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

The Job

  • Manage loyalty and related product development with a focus to accommodate future business requirements and to manage end to end activities of Star Points development projects
  • Follow up on action plan, provide periodic updates to the management to ensure on time delivery of other developments/ projects
  • Conduct periodic market researches in order to identify local, global trends, competitor activities, consumer behaviour & new loyalty related business movements
  • Maintain a healthy relationship with external stakeholders for Star Points and related products & provide optimum IT & system infrastructure for loyalty platforms
  • Coordinate with relevant external parties to execute partner merchants offers for Star Points & conduct programs enhancing customer engagement
  • Managing of operational activities of star Points (strategic partnerships/ merchants registration/internal support/ coordination of finance, legal and credit teams)
  • Overlooking the Star Points system and operational process to ensure for successful run of the system and participate in any issue that arise to rectify

The Person

  • Should possess Degree in Business Management, Information technology or full qualification in CIM/CIMA or equivalent
  • Must have excellent communication skills and computer literacy
  • Should have hands on experience on project management & product development
  • Should have 3 to 4 years' experience in marketing or Business Development

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Mobile Telecommunications

The Job

  • Responsible for achieving revenue target for Mobile Broadband (Large Screen Business)
  • Prepare periodic performance tracker against set targets for churn market share, Share of Gross Adds (SOGA), Share of Net Adds (SONA), Revenue Generating Base (RGB) profitability
  • Conduct market research and new product development plans for technical Implementation to meet customer requirements
  • PIR for promotions, management reporting and adequate measures to ensure Return on Investment
  • Responsible for approaching the Mobile Broadband (Large Screen Business) strategic partnerships and the retail market
  • Conduct channel wise performance tracking and management for Share of Gross Adds (SOGA), and Gross Average Cost (GAC) channels
  • Plan and coordinate Go To Market (GTM) Sales and Channel Planning teams
  • Conduct product trainings and product demos at events and exhibitions for external customers
  • Managing product promotions and coordinate with sales teams on Dialog product offers
  • Ensure brand / product visibility & availability in retail operations
  • Provide recommendations on process improvement and cost reduction initiatives
  • Forecast sales and ensure stock availability for all data products

The Person

  • A Degree in Business Management or full qualification in CIM
  • Should have the ability to work in a dynamic work environment, multi-task and time management skills
  • Minimum of 3 years in product management field

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to a careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Information Technology

Dialog Software Services

The Job

  • Responsible for CoE (Centre of Excellence) Pre-Sale Technical Drive by providing proposal solution for client pain points.
  • Govern and Enhance CoE software delivery strategy, providing guidance and technology improvements.
  • Accountable for service delivery to CoE clients (Celcom, Axiata Digital Service, Smart, Robi, NCell etc.) with a specific focus on service quality, customer satisfaction and productivity.
  • Responsible for continues process improvements and ISMSC (Intelligent Short Message Service Centre) audit handling.
  • Responsible for assure overall quality of deliverable products from the software development division to adherence of expected quality standards maximize customer experience in terms of technical related complaints by giving solution within defined SLA’s. In-house and out-source resource management effectively.
  • To have a ‘helicopter’ aerial view on detail and project delivery.
  • Responsible for analysing dashboard information and project information to ensure both client and internal expectations are met and where appropriate exceeded.
  • To understand development processes and ensure standardisation is adhered accordingly.
  • To understand and articulate to customers the ‘CoE’ (Centre of Excellence) vision in order to achieve the given target. To ensure that stakeholders, client project teams, Internal departments and development teams understand the end goal of a project and how we are going to get the target.
  • To assist where appropriate in defining strategic business requirements and to understand complex client and user needs.
  • To communicate risk and highlight pre project risk to the internal resource and PMO function.
  • To communicate and highlight all updates to client whilst projects are running.
  • To continually engage clients, acting as an ambassador for RIDGIAN thus ensuring key relationships are nurtured and developed to their full potential Person Skills Requirement.
  • Having a strong ownership towards the project delivery.
  • Responsible for deliver quality product on time to fulfil the customer requirements in timely manner.
  • Manage QA resources (internal & external) to ensure QA resources are in line with the customer requirements.
  • Manage software product code and audit requirements and software standards.
  • Manage process improvement and audit interviews (ISO/ISMSC/PCI) to maintain the expected standards and quality levels in software and process.
  • Direct and supervise the team to plan and manage software products, development, and delivery contribute to the planning team for software infrastructure to ensure that necessary software improvements are identified and recommendations are provided.
  • Monitor, supervise and coordinate with the team on resolution of all software product issues and enhancement to ensure all software products are up dated and errors are minimized.
  • Ensure that requests concerning software products are analysed and options are provided.
  • Responsible to join Project Management, Operations, Development, Testing and Support Services functions together to achieve improved Business and Financial Performance.
  • To focus on delivery, client relationship management and service improvement to directly manage and provide an escalation point for project managers and all technical teams To achieve the desired project outcome from both a RIDGIAN and Client perspective with responsibilities for developing long term relationships with clients. To stay in the ‘detail’ but with a holistic approach, to own a process/ project through various teams until sign off has taken place.

The Person

  • A Degree in Information Technology (Bsc).
  • Certified Scrum Master will be an added advantage.
  • MBA (Management of Technology).
  • Minimum 5 years, experience in Software Quality Assurance.
  • Minimum 3 years, experience as a QA lead and in software deployment management.
  • Should be expert in software quality assurance and life cycle management
  • Proficiency database and application management.
  • Proficiency in UNIX files management commands & Automation tools
  • Knowledge on in Software audit process and security management
  • Knowledge in system operation and customers plus vender management

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS separated by the underscore symbol the in the subject header.

Like us at www.facebook.com/CareersAtDialog

Dialog Business Services

Dialog Business Services (Pvt) Ltd (DBS), a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka's flagship telecommunications company. The company manages Dialog's Customer Contact Management operation across its mobile, fixed line, pay television and broadband businesses.

Customer Service Associates - (Inbound / Outbound Process)

Dialog Business Services

Eligibility Criteria

  • Candidate should be between 18-30 years of age

Minimum Qualification

  • Successful completion of the G.C.E. Ordinary Level Examination
  • Willingness and ability to work on Shift/Rotational Shift Basis
  • Possess good communication skills in English (Spoken & Written)
  • Possess good communication skills in either Sinhala or Tamil (Spoken & Written)
  • Travelling distance should be within a 21Km radius of below given address

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