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Dialog Axiata is one of the largest mobile telecommunication companies in Sri Lanka with a vision to be the undisputed leader in the provision of multi-sensory connectivity.

Our parent company Axiata is one of the largest telecommunications companies in Asia with the fastest growing Asian footprints and a vision of becoming a regional champion. Advancing Asia is Axiata's goal and will achieve this through bringing affordable connectivity, innovative technology and world class talent to the entire region.

We firmly believe that Values and Ethics form the strong foundation upon which our organisation has built itself. We also believe in fair and responsible remuneration and performance based career growth thus ensuring that our employees are treated fairly and equitably.

We are constantly on the look out for talented, enthusiastic and passionate individuals who are determined to deliver results and grow with us and share in our success. We are looking for those individuals who are confident about realising our Vision and execute our every Mission with an unwavering commitment and utmost passion for excellence.

Group Information Technology

CRM & Billing

The job

Responsible for coordination, management and execution of proactive and reactive maintenance activities which requires for higher level of technical support by ensuring continuous services delivery to internal / external customers as per stipulated Service Level Agreement (SLA).

  • Performing daily system operation activities (Android / USSD / SMS / Web based selfcare applications, Sales applications and CRM applications developed using Java and Oracle based technologies.)
  • Ensure systems stability and performance while carryout periodic health checks / Trouble shooting of systems issues / Incident handling.
  • Responsible to be the Interface with software vendors for issues resolutions.
  • Performing User acceptance (UAT) of new releases / change requests to adopt with customer requirements.
  • Carry out system configurations (alarm, System & Portal, Package and Agent configurations)
  • Preparation of statistical and operational reports.
  • Scripting, programming, tool development for internal operational needs and on-demand user requests.
  • Perform Root Cause Analysis (RCA) of Emergencies that occur at customers.
  • Provide operational assistance during new software project implementations.

The person

  • The candidate should possess a Degree in IT or an equivalent professional qualification from a recognized university or institute.
  • Minimum of 2 years work experience in IT systems operations or in a similar capacity.
  • Should possess excellent communication and leadership skills.
  • Ability to work on daily rosters and extended working hours.
  • He / she should be able to work under pressure related to scale of business impact.
  • Hands on knowledge of data extraction / update quires on Oracle, MySQL and Unix based OS.

The job

Responsible to provide technical direction for development, designing and systems integration for BP and non-BP projects. Represent in core-architect discussions and forums while performing procurement process and deployments for new systems, upgrades and CRs to ensure deployments are timely delivered with best possible financials.

  • Required to Re-host / Re-architecture for the assigned projects and designing to identify any discrepancies or deviations.
  • Conducting IT application development, road map and improvement plans based on stakeholders’ requirements.
  • Provide expert knowledge on System Integration, Middleware system and Security implementations of charging related projects.
  • Propose alternative technical solutions when required to ensure mechanisms are in place for continuous service.
  • Optimize the development life cycle to achieve the end goal in a cost-effective manner while responsible to implement Agile project management tools, tracking development progress and assisting project managers to achieve the project targets.
  • Tracking the development tasks with EPMO and Internal PMs to complete projects targets.
  • Ensure to align converged charging with the organizations information security framework (Subscriber information, Revenue information, Charging architecture / Technical information) and adhere to security policies.

The person

  • The candidate should possess a Degree in Computer Science or Electronic and Telecommunication Engineering from a recognized university or institute; Having an MSC or MBA will be an added advantage.
  • Minimum of 04 years exposure in a Charging products and service configurations, Installations, testing, integrations, deployments / product & service innovation operations and maintenance of IN systems including real-time software charging solutions.
  • Preferably 02 years of experience working as a Lead - charging system planning and architect.
  • Exposure to Mobicent / telestax JAIN-SLEE platforms (Lightweight SCP for peak traffic handling, USSD and SMS systems, Diameter mediator) will be an added advantage.
  • Having sound knowledge in OCS architecture and functionality / SS7 signalling and dimeter interfaces / including IT systems (JAVA / PHP / Python / Perl / HTML / MySQL / Oracle / Apache / Tomcat / JBOSS / LINUX / RHEL / CentOS / Ubuntu / Solaris / Windows) / APIs (Web service/REST/HTTP) and telecom related protocols (SIGTRANS, SS7, Diameter, SMPP, SIP) will be a distinct advantage.
  • Should be familiar on real-time telecom systems including IN (Huawei OCS, Alcatel IN), JSLEE (jSS7, SMPP, JAIN-SIP, jDiameter) and experience in HLR(HSS), MSC, GGSN/SGSN, PCRF, SMSC,.
  • Knowledge in IT Management – Software development Life Cycle, System Integration, System Monitoring and Operation Management

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible to maintain daily Extract Transform Load (ETL) operations of Enterprise Data Lake of Enterprise Data Warehouse / Data modelling / Designing and implement administrate BI tools along with security handing while being accountable for patches and version upgrades.

  • Managing daily data extraction, transforming according to business logics and loading to the relevant databases.
  • Troubleshooting / recovering daily ETLs and provide root cause analysis.
  • Suggesting new technologies / tools to optimize extract, transform and loading operations.
  • Bug fixing and suggest alternatives which can be demonstrated with use of relevant test environments.
  • Maintain detail level records on Hadoop eco system and maintain summaries on Oracle based Data warehouse.
  • Design new ETLS (Extracting Transforming and Loading) with Informatic Big data management tool and automate existing manual scripts with Informatica Big data management tool.
  • Data migration / ETLs on Myrocks (Cloud Services) and Click House systems.
  • Periodical application patch and OS upgrades.
  • Responsible for system maintenance, time to time VA scans, storage management and security risk management / assessments on all BI systems.
  • Required to prepare all audit document preparation and maintenance to be aligned with ISMS (information security management system) standards.

The person

  • The candidate should possess a Degree in Computer Engineering or IT from a recognised university or institute.
  • Having qualifications in Linux Systems & Network Administration / DWH certification / Business intelligence Certifications / Certificate in Business Accounting / Cloudera Data Analyst Training or Introduction to Machine Learning will be a definite advantage.
  • Minimum of 3 years work experience in a similar capacity.
  • Should possess knowledge in Data modelling / analytics / Database clustering with RDBMS, NoSQL and Big data related technologies/ SQL scripting (PL SQL ,T SQL) / Linux Shell Scripting and familiar with Linux Environment.
  • Having hands on experience in ETL tools (OWB Informatica) / Hadoop with Imapala, Hive and BI tools (QLIK / OBIEE / SSRS / Power BI / tableau) will be an added advantage.

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible to maintain daily Extract Transform Load (ETL) operations of Enterprise Data Warehouse / Data modelling / Designing and implement administrate BI tools along with security handing while being accountable for patches and version upgrades.

  • Daily ETL monitoring and maintaining agreed SLAs on both DWH (Data Warehouse) and Hadoop systems.
  • Maintain ETL failures and Troubleshooting log (document) system and apply time to time reviews to analyse ETL failure patterns.
  • Required to implement merge DWH design on new ETLs in Hadoop system and summaries on MIS DB (oracle)
  • Should have to maintain user access privileges on BI tools (Tableau and MSBI – Microsoft BI) by maintaining proper user access metrices.
  • Manging proper compressing methodologies on both oracle and Hadoop tables to provide efficient performance and storage management.
  • Responsible on monthly retention process on DWH (oracle + Hadoop) while proper partitioning management on target fact and cubes.
  • Required machine learning algorithms studying and review results by applying the same.
  • Performing R&D on data science methodologies and check the possibilities to match them with company data sets.
  • Preparation and maintenance of ISMS (Information Security Management System) BI Systems Audit Documents.

The person

  • The candidate should possess a Degree in Computer Engineering / IT / Mathematics or Statistics from a recognised university or institute.
  • Having qualifications in Linux Systems & Network Administration / DWH certification / Business intelligence Certifications / Certificate in Business Accounting / Cloudera Data Analyst Training or Introduction to Machine Learning will be a definite advantage.
  • Minimum of 3 years work experience in a similar capacity.
  • Should possess knowledge in Data modelling / analytics / Database with RDBMS, Hadoop and NoSQL / SQL scripting (PL SQL ,T SQL) / Linux Shell Scripting and familiar with Linux Environment.
  • Having hands on experience in ETL tools (OWB Informatica / ODI) / Hadoop with Imapala, Hive and BI tools (QLIK / OBIEE / SSRS / Power BI / tableau) will be an added advantage.

Converged Charging

The job

  • Responsible for handing end to end operations of the charging echo system.
  • Maintenance of the charging related systems procedures / processes
  • Guarantying the charging system SLA / KPI’s
  • Managing the charging system reports and statistics.
  • Responsible for Implementation of new products / tariff in the charging system for both prepaid and post-paid based on business requirements to provide optimum solutions.
  • Responsible for system changes and new feature implementation.
  • Analysing and Identifying the root cause for customer complaints and take preventive actions by minimize customer impact.
  • Responsible for system integration upgrades / operations to cater new business requirements.
  • Finding immediate solution for customer complaints by escalating to vendors.
  • Supporting on a 24*7 on call roster

The person

  • The candidate should possess a Diploma in Engineering or an equivalent professional qualification from a recognized university or institute.
  • Having a certification in Oracle-11g or Linux server administration will be an added advantage.
  • Minimum of 1 to 2 years of work experience in implementation of products and services in a similar capacity.
  • Should possess excellent communication and leadership skills.

Group Information Technology: CRM & Billing

The job

Responsible to ensure the speedy reconstruction of past Voice / SMS / Data usages with high accuracy while processing usages in mediation, conducting audit analysis, coordination with audit firms to obtain approvals for process related changes, achieving the project time lines, provide request based usage reports and conducting root cause analysis.

  • Responsible to complete system configurations (user creations, new alarm / system / portal and duplicate record detection configuration)
  • Ensure to maintain a daily backup system of all manual records.
  • Analyse daily usage patterns of each switches and take actions if required.
  • Upload usages in to the relevant systems and ensuring accuracy.
  • Checking and clearing rejected or suspended usages on a daily basis.
  • Recertifying / coordinate issues with mediation and network element vendors / engineers to monitor system performance.
  • Conduct functional requirements for new system implementations and modifications.

The person

  • Should possess a Degree or Full / Part professional qualifications in Information Technology or Physical Science from a recognized university or institute.
  • Minimum 1 to 2 years of experience in a similar capacity preferably from a telecommunication industry.
  • Experience in Mediation, Provisioning and Interconnect systems would be an added advantage.

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible to build and maintain the expected Confidentiality, Integrity and Availability (CIA) of systems of Dialog Axiata Plc while protecting the company from emerging cyber threats originating from internal and external threat actors. Adopting a proactive approach to protect information assets to ensure the continuous service delivery to users and customers.

  • Assist operational teams in strategies to strengthen enterprise information security, throughout the lifecycle of solutions by assisting in conceptualizing and implementing the required security.
  • Handle information security related incidents and investigations related to breaches and fraud as part of the CIRT (Computer Incident Response Team) team.
  • Design audits of computer systems to ensure they are operating securely, and that data is protected from both internal and external attacks; make recommendations for preventive measures as necessary.
  • Evaluate complex security systems according to industry best practices to safeguard information systems and databases;
  • Lead RFI/P (Request for Information/Proposal) creations and product evaluations and recommendations on implementation of cutting-edge products and services for systems and network security.
  • Act as the subject matter expert w.r.t bridging the compliance, regulatory and business/technical requirements in projects and solutions.
  • Coordinate with internal and external (Dialog internal divisions & Axiata) stake holders for information w.r.t cyber threat intelligence and reporting as required by stakeholder.
  • Lead cyber/information security related project implementation and manage the SLA’s for timely delivery.

The person

  • Degree in IT/Information Security/Telecommunication from a recognized University/Institute and minimum 6-7 years of work experience.
  • Information security related certifications CISSP, CISM, CGET, CRISK, ITIL, LPT, CHFI, CEH, preferable.
  • Knowledge on security products, hands on experience in implementing and administration such solutions will be an added advantage.
  • Detailed understanding on ISO 27001: ISMS and NIST (National Institute of standards and Technology) cyber security framework 800-53, CIS (Centre for Internet Standards) minimum base line security slanderers also other best practices such as BS10012, and PCI-DSS (Payment Card Industry – Data Security standards) preferred.
  • Strong technical knowledge of security in at least one of the following: Applications, Unix Servers, Windows Servers, Oracle and/or MSSQL databases, Networks, Middleware, Mobile Devices.

IT and Enterprise Security: Group Information Technology

The job

Responsible for smooth operations of the corporate IT infrastructure, IT service management, Operations and Data Centre architecture while managing the operations of information security programs and SLAs of the Help Desk.

  • Ensure smooth functioning of IT data centre operations including availability / backup / restoration / disaster recovery.
  • Responsible for the formulation and implementation of the Data Centre Strategy and Cloud Infrastructure adaption.
  • Supervise the team towards execution of end user-IT infrastructure – PC, laptop, internal voice, contact centre, internal network, branches, offices location and franchises and by facilitate the needs of internal and external IT users.
  • Responsible for overall security strategy of the company in order to control information security.
  • Ensure compliance for security standards and maintain ISO 27000.
  • Responsible for PCIDSS standard compliance and maintenance.
  • Develop and maintain an enterprise security roadmap covering ecommerce and digital services.
  • Develop and maintain security threat level and ISO 27k related security dashboards.
  • Responsible to publish security processes and procedures across the organisation.
  • Responsible to plan and perform penetration tests and security audits.
  • Responsible to maintain a dashboard of SLA / Security related audit concerns and provide input to Risk register.
  • Managing the team towards delivery of high level performance by conducting periodic review of their performance against agreed targets, monitor progress take proactive measures while improving operational efficiency to deliver targets on time.

The person

  • The candidate should possess a Degree in Engineering or Computer Science from a recognized university or institute ; MBA will an added advantage.
  • Minimum of 8 to 10 years hand on exposure in a similar capacity out of which at least 05 years experiences managing multiple teams.
  • Having Professional qualifications in ACMA (Associate Member of Chartered Institute of Management Accountants – UK) and / or Project Management Professional (PMP) / Professional qualifications in Certified Scrum Master (CSM) and/ or ITIL (IT Infrastructure Library) Version 3 certificate or CISM – Certified Information Security Manager will be an added advantage.
  • Possess good knowledge in the areas of Information and Communication Technology / IT Infrastructure Management / Finance and Project Management / Software Development and Enterprise Security.

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible to maintain the expected Confidentiality, Integrity and Availability (CIA) of systems under Dialog Axiata Plc. Protecting the company from emerging cyber threats originating from external threat actors and adopting a proactive approach to protect information assets to ensure the continuous service delivery to users and customers.

  • Provide visibility to senior management on the progress of the security operations programs including reviews and coordinate all related activities with group IT to fulfill the operationalization requirements.
  • Assist Information security management in strategies to strengthen enterprise information security, by constantly providing updated and enhance knowledge of the security posture of the organization.
  • Handle information security related incidents and investigations related to breaches and fraud as part of the CIRT (Computer Incident Response Team) team.
  • Develop technical and programmatic assessments, evaluate engineering and integration initiatives and provide technical support to assess security policies, standards and guidelines and implement, enforce and communicate security policies and plans for data, software applications, hardware and telecommunications.
  • Proactively manage security incidents that are escalated by SOC (Security Operation Centre) team on daily basis and provide tactical assistance to remediate issues.
  • Lead operational enforcement of security directives, implementation standards, and procedures on sites to ensure system security is maintained
  • Execute information security Policies and Procedures to maintain availability of system operations.
  • Assist line managed in strategizing new initiatives and finetuning existing solutions.

The person

  • Degree in IT/Information Security/Telecommunication from a recognized University/Institute and minimum 4-5 years of work experience
  • Information security related certifications CISSP, CISM, CGET, CRISK, ITIL, LPT, CHFI, CEH, preferable
  • Detailed understanding on ISO 27001: ISMS and NIST 800-53 (National Institute Science Technology) cyber security framework, CIS (Centre for Internet Standards) minimum base line security slanderers also other best practices such as BS10012, and PCI-DSS (Payment Card Industry – Data Security standards).
  • Strong technical knowledge of security in at least one of the following: Applications, Unix Servers, Windows Servers, Oracle and/or MSSQL databases, Networks, Middleware, Mobile Devices.

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible for leading Dialog’s cyber security threat hunting team to protect Dialog against malicious threat actors infiltrating in to Dialog’s IT systems and reduce the attack surface which is exposed. Responsible for analyzing cyber security related incidents both internal and external detected by manual testing and threat intelligence sources which are escalated and provide a resolution or recommend a compensating control strategy to mitigate the risk. The position holder will be an expert in web, mobile and infrastructure penetration testing and able to guide a team.

  • Analyze the threat landscape and measure Dialog’s resilience to cyber-attacks from an external and internal threat perspective
  • Conduct threat hunting operations using indicators of attack and intelligence about adversary tactics, techniques and procedures (TTPs) to detect attacks and suspicious activity.
  • Conduct open source research using a range of tools and techniques to identify online threats to clients and vulnerabilities in their infrastructure.
  • Perform source code reviews, threat analysis, wireless network assessments, application, network, mobile applications, API, systems and infrastructure Vulnerability assessments and penetration testing and social engineering assessment.
  • Reverse engineer zero-day vulnerabilities and other security loop holes that can be exploited by an external attacker.
  • Facilitates tracking and provide expert assistance for remediation of vulnerabilities and potential issues found during penetration tests.
  • Carry out pen testing projects on new solutions and Product Deployment with external vendors managing the project till completion
  • Tracks projects activity till closure. Monitors ongoing projects for adherence to security baselines.
  • Escalates variances to the attention of senior team members.
  • Be part of a group wide cross functional team of experts.

The person

  • Degree in IT/Information Security/Telecommunication from a recognized University/Institute and minimum 4-5 years of work experience
  • Information security related certifications - ITIL, LPT, CHFI, CEH, OSCP preferred
  • Detailed understanding of OWASP top 10, NIST framework, ISO 27001 standard
  • Conduct Vulnerability Assessments and Penetration testing for web and Mobile, OS and infrastructure solutions.

Group Information Technology: IT Infrastructure Planning & Operations

The job

The Position holder will be responsible for implementing solutions as per the strategic plan developed by the senior cyber security management, these cyber security solutions will be deployed for external and internal threat indicators by analysing risk using advance analytics and monitor the threat landscape by correlating these to external threat intelligence feeds, hence protecting Dialog form attacks and advance persistent threats launched form within or externally to the organisation.

  • Operationalize security solutions handed over by design and architecture teams by implementing the same.
  • Ensure all cyber security systems deployment issues are resolved as per TOR’s (Terms of Reference) HLD’s (High Level Designs) and LLD’s (low level designs)
  • Assist line management strategies on solutions and effectiveness of the production systems
  • Reviewing information feeds & reports to ensure quality and accuracy of events triggered
  • Responsible for troubleshooting agent software issues form a network perspective.
  • Work with other teams to configure host IPS (Intrusion Prevention System) / SIEM (Security Information and Event Management) policies
  • Monitor the Key risk indicators (KRI’s) Key Performance indicators (KPI’s) for SOC teams to monitor performance.
  • Assist in preparing RFP’s and product evaluations and recommendations on implementation of products and services for systems and network security.
  • Research for new and improved solution that is cost effective and efficient for use in Dialog and share the knowledge with Axiata cyber security group.
  • Tracks project activity and represents cyber security interests in ongoing projects .
  • Escalates variances to the attention of senior team members.
  • Be part of the CIRT team

The person

  • Degree in IT/Information security/Telecommunication from a recognised university/institute and minimum of 3 years work experience in a similar capacity
  • Strong skills in conduction network-based risk and vulnerability assessments,
  • Knowledge of perimeter security product (WAF, Firewalls, Intrusion prevention systems, HIPS) is a plus for this position
  • Information security related certifications and product specific certifications LPT, CHFI, CEH, CISM, CISSP, ITIL, preferred
  • Product specific certifications like CCNA/CCNP and MCSE.

Group Information Technology: CRM & Billing

The job

Bridging the gap between software developers (both internal and external) and system requirement owners (from various SBUs) to enhance customer experience through new systems features with improved business processes. Collaborates with resources to ensure all system requirements adequately reflect the defined business processes and fully support to all components of the functional business requirements.

  • Liase with customers to understand their requirements, provide solutions by consulting with internal and vendor teams.
  • Should pay specific attention in enhancing customer experience (mostly business owners, developers and QA members) by improving documentation methods, processes and techniques
  • Involved in the project from the beginning to the end. Hence a lead role is always better suited and played by the BA.
  • Revisit and refine business processes to increase efficiency to give a better service to customers.
  • Usage of simple and easy to understand language, combined with appropriate illustrations (Data flow diagrams, Wireframes, etc.) to fulfill documentation requirements.
  • Discuss formulated ideas among peers/superiors to arrive at a practical and feasible solution.
  • Understand the system features and prepare user friendly manuals with navigations, images and step-by-step instructions to the users.
  • Do research, find out what are the new technologies are used, what new functionalities are present in today’s billing systems to contribute towards the enhancement of existing system.
  • Takes technical product ownership of Bizcare, Self-care, Sales App and COE products done by CRM team.
  • Design solutions for the above products compiling to architecture and roadmap.
  • Implementation of SPOC for COE products done by CRM and Billing team.

The person

  • Should possess a Degree (BSc) in IT, BSc in Physical Science with an IT Diploma or BIT and above with minimum of 2 years related work experience.
  • Excellent communication, presentation and team work skills.
  • Should be competitive in writing, reporting, analyzing, deciding and initiating action, learning and researching.
  • Should be good at following instructions, procedures and adoptability.

Group Information Technology: Ideamart

The job

Responsible for smooth Governance of the API Business by ensuring that the services created are within regulatory boundaries. Supporting international operator on-boarding processes and being the contact point for the platform support and developer to monitor minimum downtimes.

  • Initiating the preliminary documentation including the platform Specifications, Lifecycle process and the business case to provide a clear guideline to the overseas operator.
  • Obtaining the required Hardware, Servers, VPN, Firewall access and Hosting spaces through the vendor in order in-order for API integration.
  • Ensuring the VA and UAT processes are completed accordance to the given timeline, enable the go-live plan while closely monitoring the platform provider to ensure smooth functioning.
  • Ensuring to report any bugs, issues, UI downtimes to the vendor and follow up to maintain an uninterrupted service.
  • Initiate various CRs to improve the performance of the platform and its features to cater the developer and consumer requirements.
  • Coordinating with internal stakeholders on platform updates / downtimes in order to inform the relevant users.

The person

  • The candidate should possess a Degree or equivalent professional qualification in computer science from a recognised university or institute.
  • Minimum of 2 years work experience in a similar capacity.
  • Required to possess knowledge in Business awareness and Product.
  • Should possess excellent skills in computing (Microsoft Office and Internet)
  • Possess excellent communication skills along with fluency in communication across multiple cultures and ability to write both English and Sinhala.
  • Should be an outgoing personality with ability to multi task and prioritize work.

CRM & Billing

The job

Responsible for coordination, management and execution of proactive and reactive maintenance activities which requires for higher level of technical support by ensuring continuous services delivery to internal / external customers as per stipulated Service Level Agreement (SLA).

  • Performing daily system operation activities (Android / USSD / SMS / Web based selfcare applications, Sales applications and CRM applications developed using Java and Oracle based technologies.)
  • Ensure systems stability and performance while carryout periodic health checks / Trouble shooting of systems issues / Incident handling.
  • Responsible to be the Interface with software vendors for issues resolutions.
  • Performing User acceptance (UAT) of new releases / change requests to adopt with customer requirements.
  • Carry out system configurations (alarm, System & Portal, Package and Agent configurations)
  • Preparation of statistical and operational reports.
  • Scripting, programming, tool development for internal operational needs and on-demand user requests.
  • Perform Root Cause Analysis (RCA) of Emergencies that occur at customers.
  • Provide operational assistance during new software project implementations.

The person

  • The candidate should possess a Degree in IT or an equivalent professional qualification from a recognized university or institute.
  • Minimum of 2 years work experience in IT systems operations or in a similar capacity.
  • Should possess excellent communication and leadership skills.
  • Ability to work on daily rosters and extended working hours.
  • He / she should be able to work under pressure related to scale of business impact.
  • Hands on knowledge of data extraction / update quires on Oracle, MySQL and Unix based OS.

CRM & Billing

The job

Leading Software development production release management, root cause analysis and problem resolutions under the CRM & Billing Software development operation.

  • Responsible to work as a scrum master with Software development teams.
  • Leads the Software development team through strategic thinking and drive for results.
  • Continuously improve the team velocity (Rate of delivery) via the learnings of previous software release cycles.
  • Responsible to work with teams to identify the product backlogs (Requirements) and define their priorities and lay down the fixing plan by defining the Sprints (Periodic production releases)
  • Responsible to develop skills of people in each technical and functional domain area to get the maximum productivity and better use of skills.
  • Leads and demonstrates value-add principles to a team while keeping things moving in the right direction and creating actionable outcomes.
  • Continually evaluate emerging technologies to identify opportunities, trends and best practices.
  • Ensure continuous availability of various tools supporting SCM and Release Management including Source Control, Continuous Integration and Change Management.

The person

  • The candidate should possess a Degree in IT or an equivalent professional qualification from a recognized university or institute.
  • Should possess knowledge and skills in Telecom solution design and technical deployment
  • Minimum of 4 years work experience in a similar capacity.
  • Should possess excellent communication and leadership skills.

CRM & Billing

The job

Leading Software development production release management, root cause analysis and problem resolutions under the CRM & Billing Software development operation.

  • Identify the product backlogs (Requirements) and define / priorities and lay down / fixing plan by defining the Sprints (Periodic production releases)
  • Responsible to develop the technical and functional domain staff for maximum productivity and better use of skills.
  • Leads and demonstrates value-add principles to a team while keeping things moving in the right direction and creating actionable outcomes.
  • Working across functional (development, testing , systems and infrastructure) and project teams to ensure continuous operation and Product Development teams to establish joint operational priorities.

The person

  • The candidate should possess a Degree in IT or an equivalent professional qualification from a recognized university or institute.
  • Should possess knowledge and skills in Telecom solution design and technical deployment
  • Minimum of 2 years work experience in a similar capacity.
  • Should possess excellent communication and leadership skills.

The job

Responsible for the overall architecture management / governance and function as the bridge between business and technology. Required to work consistently towards delivery of target architecture roadmap and individual project solutions while monitoring close interactions and dependencies.

  • Required to design robust, flexible and up to date architecture for converged charging with the support of R&D unit to ensure timely update on architecture and avoid any obsolete technologies.
  • Responsible for BU funnels and BP projects for all charging related products and services in order to meet the project requirements.
  • Accountable for architecture and design to cater the requirement defined and Re-host / Re-architecture for the assigned projects to identify any discrepancies or deviations.
  • Conducting IT application development, road map and improvement plans based on stakeholders’ requirements.
  • Optimize the development life cycle to achieve the end goal in a cost-effective manner while being responsible to implement agile project management tools, tracking development progresses and assisting project managers to achieve the project targets.
  • Ensure to align converged charging with the organizations information security framework (Subscriber information, Revenue information, Charging architecture / Technical information) and adhere to security policies.

The person

  • The candidate should possess a Degree in Computer Science or Electronic and Telecommunication Engineering from a recognized university or institute; Having an MSC or MBA will be an added advantage.
  • Minimum of 02 years exposure in a Charging product and service configurations, Installations, testing, integrations, deployments / product & service innovation and operations and maintenance of IN systems including real-time software charging solutions.
  • Preferably 02 years of experience working as a Lead - charging system planning and architect.
  • Exposure to Mobicent / telestax JAIN-SLEE platforms (Lightweight SCP for peak traffic handling, USSD and SMS systems, Diameter mediator) will be an added advantage.
  • Having sound knowledge in OCS architecture and functionality / SS7 signalling and dimeter interfaces / including IT systems (JAVA / PHP / Python / Perl / HTML / MySQL / Oracle / Apache / Tomcat / JBOSS / LINUX / RHEL / CentOS / Ubuntu / Solaris / Windows) / APIs (Web service/REST/HTTP) and telecom related protocols (SIGTRANS, SS7, Diameter, SMPP, SIP) will be a distinct advantage.
  • Should be familiar on real-time telecom systems including IN (Huawei OCS, Alcatel IN), JSLEE (jSS7, SMPP, JAIN-SIP, jDiameter) and experience in HLR(HSS), MSC, GGSN/SGSN, PCRF, SMSC,.
  • Knowledge in IT Management – Software development Life Cycle, System Integration, System Monitoring and Operation Management.

The job

Responsible for end to end Converged Charging Planning and strategy while ensuring a roadmap towards business development with undisturbed revenue stream and evaluation of the change requests technically and financially using available benchmarking facilities and experience with specific vendors.

  • Managing the procurement process and deployments for new systems, upgrades and CRs to make sure deployments are timely delivered with best possible financials.
  • Responsible for processes, tools, documentations and capabilities used to optimize the current service delivery.
  • Work with project managers and providing technical consultations to prepare effective project plans to meet the project timelines in an effective manner.
  • Required to Re-host / Re-architecture assessment for the assigned projects
  • Responsible for Business, Process, Technology and Trends Identification
  • Ensure to align converged charging with the organizations information security framework (Subscriber information, Revenue information, Charging architecture / Technical information) and adhere to security policies.

The person

  • The candidate should possess a Degree in Computer Science or Electronic and Telecommunication Engineering from a recognized university or institute; Having an MSC or MBA will be an added advantage.
  • Minimum of 02 years exposure in a Charging product and service configurations, Installations, testing, integrations, deployments / product & service innovation and operations and maintenance of IN systems including real-time software charging solutions.
  • Preferably 02 years of experience working as a Lead - charging system planning and architect.
  • Exposure to Mobicent / telestax JAIN-SLEE platforms (Lightweight SCP for peak traffic handling, USSD and SMS systems, Diameter mediator) will be an added advantage.
  • Having sound knowledge in OCS architecture and functionality / SS7 signalling and dimeter interfaces / including IT systems (JAVA / PHP / Python / Perl / HTML / MySQL / Oracle / Apache / Tomcat / JBOSS / LINUX / RHEL / CentOS / Ubuntu / Solaris / Windows) / APIs (Web service/REST/HTTP) and telecom related protocols (SIGTRANS, SS7, Diameter, SMPP, SIP) will be a distinct advantage.
  • Should be familiar on real-time telecom systems including IN (Huawei OCS, Alcatel IN), JSLEE (jSS7, SMPP, JAIN-SIP, jDiameter) and experience in HLR(HSS), MSC, GGSN/SGSN, PCRF, SMSC,.
  • Knowledge in IT Management – Software development Life Cycle, System Integration, System Monitoring and Operation Management

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible for conducting advanced threat hunting operations while also analyzing network and host activity in successful and unsuccessful intrusions by malicious attackers. The person should be able to analyze activity, construct and exploit open source and classified threat intelligence and use innovative adversarial techniques to detect adversaries with persistent access. The position will also require potential collaboration with local intelligence organizations on threats detected.

  • Analyse the threat landscape and measure Dialog’s resilience to cyber-attacks from an external and internal threat perspective
  • Research the latest information technology (IT) security threats and propose new security solutions to protect the company from unknown or threats that may cause potential damage in the future
  • Lead incident response, including steps to minimize the impact and then conducting a technical and forensic investigation into how the breach happened and the extent of the damage
  • Keep updated with the latest security threats and malware and countermeasures
  • Perform source code reviews, threat analysis, wireless network assessments, application, network, mobile applications, API, systems and infrastructure Vulnerability assessments and penetration testing and social engineering assessment.
  • Develop security standards and best practices for the organization in collaboration with other OpCos in Axiata
  • Reverse engineer zero-day vulnerabilities and other security loop holes that can be exploited by an external attacker.
  • Conduct penetration testing, simulating an attack on the system to find exploitable weaknesses

The person

  • Degree in IT/Information security/Telecommunication from a recognised university/institute
  • Information security related certifications - ITIL, LPT, CHFI, CEH, OSCP preferred
  • Detailed understanding of OWASP top 10, NIST, ISO 27001:2013 framework
  • Conduct Vulnerability Assessments and Penetration testing for web and Mobile and OS.
  • Vulnerability management and penetration testing techniques, Kali Linux, Nexpose, Nasus, Coreimpact, Qualys
  • Strong analytical and problem-solving skills in cyber security incident management.
  • Ability to grasp new technology very fast

Group Information Technology: CRM & Billing

The job

Responsible for exploring and adapting modern technologies to meet customer attraction, efficiency, reliability and robustness of the services provided while designing and implementing solutions for customer engagement using artificial intelligence and machine learning technology. Conduct Research and Development related activities in strategic projects and adhering to standard software development methodology to meet the expected quality and given deadlines.

  • Lead R & D team to develop research incorporating current developments to improve existing CRM & billing products / process and study potential of new products.
  • Providing POCs for new product development team to evaluate and resolve technical feasibility, design optimization and domain issues to fulfil various business requirements.
  • Ensure to obtain competitive edge from final product by introducing new product featuring initiatives.
  • Administrate, Design and Implement changes to optimize AI (Artificial Intelligence) based Chatbot platform using state-of-the-art technologies.
  • Facilitate R&D team with agile methodologies to practice Scrum in work environments.
  • Assist operational and DevOps teams with customizing dashboards and facilitating service monitoring solutions with route cause analysis for live system issues.
  • Organizing and hosting hackathons to bring new ideas to live.

The person

  • The candidate should possess a Degree in Computer Science, Engineering or IT from a recognised university or institute.
  • Having a certification in AWS/Scrum Master/Java will be a definite advantage.
  • Minimum of 2 years work experience in a similar capacity.
  • Should possess knowledge in Java, Python and JavaScript development.
  • Possess expertise in trending technologies such as deep learning, machine learning and blockchain.
  • Should be able to apply core engineering methodologies and best practices.

Group Information Technology: IT Infrastructure Planning & Operations

The job

This position holder is responsible for Cyber/Information Security related operations and to maintain a secure infrastructure as per operational guidelines and mandates as per ISO 27001: ISMS, NIST 800-53 and CIS (Centre for Internet Security) adhering to other best practices such as BS10012, and PCI-DSS (Payment Card Industry – Data Security Standards). Responsible to maintain the expected Confidentiality, Integrity and Availability (CIA) of systems under Dialog. Protecting the company form emerging cyber threats originating from external or internal threat actors and adopting a proactive approach to protect information assets to ensure the continuous service delivery to users and customers.

  • Operationalize security solutions handed over by design and architecture teams.
  • Administrate security solutions that are handed over and Take ownership and operationalize them.
  • Provide visibility to senior management on the progress of the security operations programs including reviews and coordinate all related activities with group IT to full fill smooth operation.
  • Monitor closure of assigned incidents in a timely manner based on SLA’s and monitor the related KPI’s.
  • Participate in root cause analysis for outages that may have security implications and disrupt operations and advice on corrective action to cure the cause
  • Monitor and flag deviations from the baseline of Key risk indicators (KRI’s) Key Performance indicators (KPI’s) for SOC teams to monitor performance.
  • Provide inputs to RFP’s and product evaluations and recommendations on implementation of products and services for systems and network security.
  • Research for new and improved solution that is cost effective and efficient for use in Dialog and share the knowledge with Axiata cyber security group.
  • Respond to information security issues during each stage of a project’s lifecycle
  • Be part of the CERT team.
  • Formulate reports and statistics required for various stakeholders on security matrices.

The person

  • Degree in IT/Information security/Telecommunication from a recognised university/institute and minimum of 4 years work experience in a similar capacity
  • Strong skills in conduction network-based risk and vulnerability assessments
  • Detailed understanding of OWASP top 10, NIST, ISO 27001 framework preferred
  • Information security related certifications - ITIL, LPT, CHFI, CEH, OSCP preferred
  • Having vendor specific certifications (MCSE, RHCE, CCNA/CCNP) and administrations skills will be advantageous

SSU Information Technology: Ideamart MIFE and IoT

The job

Responsible to write high-quality technical documentation related to API business and IOT Platform while understanding the technical content requirements of products and systems.

  • Identify content related problems in existing systems and preparing usable content to improve products and services
  • Prepare content and documentation for existing internal systems, ISYD, Smartlife, websites, Ideamart, Ideabiz and IoT
  • Technical, Business and API documentation
  • Revise, edit, or update instructions, technical information’s and frequently asked questions to support developers and relevant stakeholders on API related products and services
  • Collaborate to improve the quality of the deliverables and ensure business needs are encountered
  • Effective communication with relevant stakeholders on project limitations and technical content changes.

The person

  • The candidate should possess a Degree in IT / Communication or an equivalent professional qualification from a recognized university or institute
  • Minimum of 02 years’ experience in a similar capacity
  • Process excellent written and verbal communication skills in English
  • Proficiency in MS Office suites and common CMS / Markdown language
  • Process knowledge in Software, IoT and latest technological trends

Group Service Delivery

Group Service Delivery

The job

  • Develop digital marketing campaigns & communication plan to improve digital channel adoption & usage for each of the Digital channels
  • Use Growth hacking digital marketing strategies to maintain and increase an organization's digital customer base
  • Drive digital adoption and cross-sell through collaboration with product, marketing and other applicable lines of business
  • Develop tri lingual content to be displayed via all digital channels across all CX. touch points
  • Develop content for training and joint campaigns to support the growth of digital channels
  • Design & deliver integrated digital campaigns both directly and in partnership with distributors to drive leads & adoption
  • Formulating campaign strategy, researching keywords & potential marketing channels, analysing competitors, and testing
  • Analyze competitors' strategies and propose and implement counter strategies to improve Digital channel adoption
  • Monitor and maintain account/campaign key performance indicators (KPIs) for all digital channel performance
  • Deliver proactive performance analysis and identify opportunities to optimize spend
  • Partner and contribute towards building a culture of innovation and digital transformation
  • Deliver unparalleled customer end-to-end experience that maximize the organizations investment in digitalization
  • Regularly check customer feedbacks related all digital channels and respond to those on a real- time basis
  • Report campaign results and effectiveness at the end of each campaign/activity
  • Analyze the performance of campaigns and adjust strategies accordingly
  • Provide analytics and performance reports regarding marketing campaigns and lead generation
  • Maintain relevant knowledge of demand generation trends, best practices, and enabling technologies
  • Visit outlets including Franchise to make sure that the staff are promoting digital channels and reward them as and when required.

The person

  • CIM or degree in Marketing/Advertising or closely related field
  • 5 -7 + years of work experience in digital industry /online advertising
  • Knowledge in Branding, Digital Marketing, Physical Marketing, and Content Development

Group Business Operations

Content Services

The Job

Promotions

  • Develop strategy and execute Dialog Music social media marketing campaigns across existing and new social platforms
  • Maximize Dialog Music customer acquisition metrics across social platforms and utilize these platforms to build communities for continues engagement
  • Ensure relevant data is recorded and captured to develop targeting, identify trends and testing different data models to optimize performance of campaigns
  • Set KPIs, establish reporting and review campaign performance
  • Work closely with Brand teams on development and execution of all campaigns

Product Management

  • Daily review of Digital music product catalogue under purview to ensure the availability of uninterrupted service to consumers
  • Source, update and maintain the latest Local and international digital music catalogue on all platforms
  • Stay current on trends, artists on the rise, and happenings in the music and audio space to provide an updated digital music experience
  • Initiate all product enhancements and technical integrations with the development teams
  • Manage all external and In-app communication to the consumers
  • Coordinate and build collaborative relationships/partnerships with artists, publishers, social marketers, influencers and promoters to expand the product reach and drive awareness
  • Conduct data analysis- review performance, identify trends and opportunities
  • Research different services offered by other companies/competitors and prepare comparison of results for improvement and bench marking

The Person

  • Degree or part qualification in Marketing / Advertising / Digital Marketing and Social media
  • Strong understanding of the digital music business
  • Must have initiative and desire to learn the business
  • Experience working as part of a team in a business environment
  • Have excellent verbal and written communication skills, expertise in all three languages will be an added advantage
  • Ability to interact comfortably and effectively with external partners including artists, music producers and digital marketers
  • Highly proficient in Microsoft Word, Excel, PowerPoint, internet

Content Services

Responsible to plan and execute on content required for Dialog’s OTT services and evaluate and procure content for our Video on Demand (VoD) platforms and also liaise with the VoD team to conceptualize and develop entertainment exclusively for Dialog’s platform

The Job

  • Drive customer acquisition for video products and user engagement on video apps
  • Drive Revenue and manage overall P&L
  • Identify new partnerships and business opportunities for content production and development and partner with content providers to lower cost of content.
  • Grow content library for Dialog and create Sri Lanka’s largest entertainment library encompassing movies, dramas, music videos, sports and infotainment.
  • Develop original movie content for Dialog as it broadens the focus of developing original content.
  • Monitor the quality standards of all original content including ensuring that they are in line with Government of Sri Lanka regulations and standards.
  • Responsible for signing contracts and administering the same to ensure the appropriate content.
  • Responsible to prepare reports and submit to the management on existing content and new innovations.
  • Observe, learn and advice best practices / market trends to improve the efficiency of the overall business.
  • Lead the Papare Revenue generating initiatives including advertising business.
  • Collate market information, analyse and provide customer feedback information to achieve competitive advantage for the business.
  • Leading and directing the staff to deliver high level of performance by conducting periodic review of their performance against the agreed targets.

The Person

  • Degree in Business Management or relevant area along with professional qualification relating to Marketing or Business development
  • Should have excellent communication, negotiation and analytical skills and strong decision making capabilities
  • Minimum of 7 – 10 years experience in Television industry and related technology