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Dialog Axiata is one of the largest mobile telecommunication companies in Sri Lanka with a vision to be the undisputed leader in the provision of multi-sensory connectivity.

Our parent company Axiata is one of the largest telecommunications companies in Asia with the fastest growing Asian footprints and a vision of becoming a regional champion. Advancing Asia is Axiata's goal and will achieve this through bringing affordable connectivity, innovative technology and world class talent to the entire region.

We firmly believe that Values and Ethics form the strong foundation upon which our organisation has built itself. We also believe in fair and responsible remuneration and performance based career growth thus ensuring that our employees are treated fairly and equitably.

We are constantly on the look out for talented, enthusiastic and passionate individuals who are determined to deliver results and grow with us and share in our success. We are looking for those individuals who are confident about realising our Vision and execute our every Mission with an unwavering commitment and utmost passion for excellence.

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Group Business Operations

Enterprise Business Unit

Responsible to provide strategy, leadership and direction for Cloud & Colocation products. Ensure smooth and timely delivery of key initiatives and be responsible for delivering the P&L targets as defined by the company.

The Job

  • Responsible to achieve targeted Revenue, EBITDA and ROI for the applicable product vertical
  • Study business models to understand commercially viable models and launch products / solutions through such models to meet revenue and profitability targets.
  • Research and monitor existing client base and external industry developments to find out potential new product developments
  • Ensure capacity planning is carried out and inventory is maintained as required, to ensure business continuity.
  • Provide insights and lead annual business planning.
  • Analyse and evaluate Cloud & Colocation Products and technology trends locally and globally to make appropriate recommendations for future business plans.
  • Plan and organize awareness training sessions to customers and sales and operational teams, on Cloud & Colocation Products to enhance knowledge and productivity.
  • Ensure that adequate Administrative, Project Management & Technical support is provided for the team in order to carry out business functions smoothly
  • Define customer service standards and agree on SLAs with internal and external stakeholders that deliver continuous uninterrupted service with customer service excellence to ensure customer satisfaction and retention.
  • Clearly communicate product specifications/functionality/capability to ensure customer expectation is delivered
  • Create mechanisms to collect and incorporate customer feedback to continuously improve product and customer satisfaction

The Person

  • Degree in Engineering or relevant qualification, Holding MBA would be an added advantage
  • Sound analytical skills, decision making capabilities and excellent leadership & managerial skills
  • Minimum of 10 to 12 years experience

Enterprise Business Unit

Responsible to provide strategy, leadership and direction for Enterprise Connectivity products. Ensure smooth and timely delivery of key initiatives and be responsible for delivering the P&L targets as defined by the company.

The Job

  • Responsible to achieve targeted Revenue, EBITDA and ROI for the applicable product vertical
  • Study business models to understand commercially viable models and launch products / solutions through such models to meet revenue and profitability targets.
  • Research and monitor existing client base and external industry developments to find out potential new product developments
  • Ensure capacity planning is carried out and inventory is maintained as required, to ensure business continuity.
  • Provide insights and lead annual business planning.
  • Analyse and evaluate Enterprise Connectivity Products and technology trends locally and globally to make appropriate recommendations for future business plans.
  • Plan and organize awareness training sessions to customers and sales and operational teams, on Enterprise Connectivity Products to enhance knowledge and productivity.
  • Ensure that adequate Administrative, Project Management & Technical support is provided for the team in order to carry out business functions smoothly
  • Define customer service standards and agree on SLAs with internal and external stakeholders that deliver continuous uninterrupted service with customer service excellence to ensure customer satisfaction and retention.
  • Clearly communicate product specifications/functionality/capability to ensure customer expectation is delivered
  • Create mechanisms to collect and incorporate customer feedback to continuously improve product and customer satisfaction

The Person

  • Degree in Engineering or relevant qualification, Holding MBA would be an added advantage
  • Sound analytical skills, decision making capabilities and excellent leadership & managerial skills
  • Minimum of 10 to 12 years experience

Enterprise Business Unit

Responsible to provide strategy, leadership and direction for Converged Communication products. Ensure smooth and timely delivery of key initiatives and be responsible for delivering the P&L targets as defined by the company.

The Job

  • Responsible to achieve targeted Revenue, EBITDA and ROI for the applicable product vertical
  • Study business models to understand commercially viable models and launch products / solutions through such models to meet revenue and profitability targets
  • Research and monitor existing client base and external industry developments to find out potential new product developments
  • Ensure capacity planning is carried out and inventory is maintained as required, to ensure business continuity
  • Provide insights and lead annual business planning
  • Analyse and evaluate Converged Communication Products and technology trends locally and globally to make appropriate recommendations for future business plans
  • Plan and organize awareness training sessions to customers and sales and operational teams, on Converged Communication Products to enhance knowledge and productivity
  • Ensure that adequate Administrative, Project Management & Technical support is provided for the team in order to carry out business functions smoothly
  • Define customer service standards and agree on SLAs with internal and external stakeholders that deliver continuous uninterrupted service with customer service excellence to ensure customer satisfaction and retention
  • Clearly communicate product specifications/functionality/capability to ensure customer expectation is delivered
  • Create mechanisms to collect and incorporate customer feedback to continuously improve product and customer satisfaction

The Person

  • Degree in Engineering or relevant qualification, Holding MBA would be an added advantage
  • Sound analytical skills, decision making capabilities and excellent leadership & managerial skills
  • Minimum of 10 to 12 years experience

Enterprise Business Unit

Responsible to provide strategy, leadership and direction for Software Defined Networking products. Ensure smooth and timely delivery of key initiatives and be responsible for delivering the P&L targets as defined by the company.

The Job

  • Responsible to achieve targeted Revenue, EBITDA and ROI for the applicable product vertical
  • Study business models to understand commercially viable models and launch products / solutions through such models to meet revenue and profitability targets
  • Research and monitor existing client base and external industry developments to find out potential new product developments
  • Ensure capacity planning is carried out and inventory is maintained as required, to ensure business continuity
  • Provide insights and lead annual business planning
  • Analyse and evaluate Software Defined Networking Products and technology trends locally and globally to make appropriate recommendations for future business plans
  • Plan and organize awareness training sessions to customers and sales and operational teams, on Software Defined Networking Products to enhance knowledge and productivity
  • Ensure that adequate Administrative, Project Management & Technical support is provided for the team in order to carry out business functions smoothly
  • Define customer service standards and agree on SLAs with internal and external stakeholders that deliver continuous uninterrupted service with customer service excellence to ensure customer satisfaction and retention
  • Clearly communicate product specifications/functionality/capability to ensure customer expectation is delivered
  • Create mechanisms to collect and incorporate customer feedback to continuously improve product and customer satisfaction

The Person

  • Degree in Engineering or relevant qualification, Holding MBA would be an added advantage
  • Sound analytical skills, decision making capabilities and excellent leadership & managerial skills
  • Minimum of 10 to 12 years experience

Mobile Telecommunications

Lead the Mobile Broadband team to develop strategic plans for the business, ensuring a comprehensive data lead product portfolio covering all segments, having continuous and complete focus on overall post-paid and prepaid MBB revenue and other factors which influence the growth of the business while achieving the business goals and objectives within the given time frame within of strategic and operational direction set by the business.

The Job

  • Develop the strategic plan for the Business in line with the strategic direction set by senior management & set revenue, profitability and growth targets for the business to achieve the group strategic objectives.
  • Identify the different market segments that make up the prepaid & post-paid data domain and understand the behaviour and dynamics of each such segment to deliver the best value to each segment through a comprehensive data lead product portfolio.
  • Design and develop cost effective marketing strategies to effectively maximize data market share of different customer segments & lead the cross functional GTM teams for timely execution of the campaigns.
  • Monitor and take timely corrective action in managing deviations that would negatively affect the achievement of targets.
  • Identify the resource requirements & budgets to achieve set business objectives cost effectively.

The Person

  • BSc Degree in Marketing, Management or Engineering and MBA / MSc in Business Management or Marketing and an associate membership from an international body (CIM, CIMA etc).
  • Experience in Telecommunication / IT sector will be an advantage.
  • Minimum 5 years of experience in a Managerial role.

Group Financial Accounting and Reporting

The Job

  • Direct the unit to record financial transactions in compliance with generally accepted accounting principles and other applicable regulations to ensure compliance.
  • Establish and maintain financial controls within the group to ensure adherence to internal and external compliance requirements.
  • Provide accounting advice and partner with business teams for accurate decision making purposes.
  • Compile and analyse financial information and report them to internal external users for informed and timely decision making
  • Formulate the quarterly and annual financial statements including the annual report for the users of the Group’s financial information in order to grasp the company performance
  • Be the centre of excellence of the Group in order to ensure control, compliance and provide technical knowhow to relevant parties.
  • Direct the reconciliation process for Bank accounts, Vendors, Debtors, Credit Cards etc. in order to identify un-reconcilable items.
  • Identify and ensure the respective departments are informed to take corrective actions in order to reconciling items.
  • Identify and escalate deviations from the set financial controls and ensure necessary corrective actions are taken in order to ensure strict adherence and compliance
  • Control the company assets and develop a methodology to ensure timely recording of transactions, accurate valuation of assets and inventories are recorded as per the Sri Lankan Financial Reporting Standards (SLFRS) in order to adhere to internal and external compliance requirements
  • Develop a mechanism in order to identify and manage business risks in accordance with Principles of managing risks defined in Axiata ERM framework in order to create a risk free working environment.
  • Implement an effective Insurance scheme for the Group to mitigate risk and manage the risk in best possible way
  • Enforce a strict adherence to Process controls and compliance of Dialog Group with regard to internal (Group policies and procedures) and external (Group Financial Processes and Policies - GFPP, Sri Lankan Financial Reporting Standards - SLFRS and other regulatory requirements) compliance requirements.
  • Propose Tax recommendations, direct the Tax Planning process and ensure Tax Administration is done by the unit for the Dialog Group in order to ensure regulatory requirements are met.
  • Implement a mechanism in order to report financial and non-financial information on a timely and accurate manner to senior management and Axiata for well informed decision making.

The Person

  • Qualified in CIMA/ ACCA / Charted Accountancy/ General MBA
  • Technical knowledge on the Financial Accounting & reporting / Insurance & risk management & reporting / Local tax regulations
  • 10 years experience in relevant field

Group Information Technology

Group Information Technology: CRM & Billing

Designing of the core technical architecture of internally developed products relating to the CRM & Billing Division, enabling the functional requirements relating to products to ensure the smooth functioning of multiple systems which include Customer Relationship Management, Online Charging Systems, Policy and Charging Rules function, Rating and Billing Management, and driving development and QA activities as per the business and operational requirements of the Company also driving continuous improvement ensuring timely evolution of the system in keeping with industry standards etc.

The Job

  • Propose enhancement options for implementation of core product modules and product-changes as per current and future requirements. Be the custodian of the Products-Technology Roadmap.
  • Evaluate security threats to the products promptly and periodically while addressing them in the architecture in order to mitigate such security risks during the long run.
  • Specify/design large or complex systems. Select appropriate design standards, methods and tools, consistent with agreed enterprise and solution architecture and ensure that they are applied effectively. Ensure developed solutions meet Dialog Enterprise Architectural Landscape.
  • Ensure that the technical solutions developed meet the requirements of internal and external stakeholders. Analyzing and proposing the most feasible solution in terms of return on investment, performance, reliability etc. by applying the technical expertise and business domain.
  • Analyze user, design, performance, UI/UX requirements to provide deep subject matter expertise in ‘Product’ domain and guide/mentor delivery teams to support their deliverables.
  • Research, develop and evaluate products, tools, technologies and frameworks appropriate for Dialog core products and decide on implementation requirements.
  • Provide guidance, input and advice to the team as and when required. Take proactive measures by identifying training needs of the team members and facilitating required training.
  • Demonstrate a high level of personal motivation. Excellent PR among peers and stakeholders (including vendors) and managing multiple vendors simultaneously to ensure smooth operations.

The Person

  • Bachelor’s Degree in IT/Software Engineering/Computer Science or an equivalent qualification.
  • Minimum of 6-7 years of hands-on industry experience with 2 years playing a ‘Lead’ role.
  • Minimum of 1 years of cloud native solution design and development.
  • Appropriate certification in at least one public cloud environment such as AWS, GCP or Azure.
  • Thorough in at least one programming language with minimum 3 years of enterprise application development experience.
  • Through in architectural styles and patterns.
  • Sound knowledge on application security and standards.
  • Knowledge on Telco IT solution design, technical development & deployment.
  • Strong communication, people management and analytical skills.

Group Information Technology: CRM & Billing

Designing of the core technical architecture of internally developed products relating to the CRM & Billing Division, enabling the functional requirements relating to products to ensure the smooth functioning of multiple systems which include Customer Relationship Management, Online Charging Systems, Policy and Charging Rules function, Rating and Billing Management, and driving development and QA activities as per the business and operational requirements of the Company also driving continuous improvement ensuring timely evolution of the system in keeping with industry standards etc.

The Job

  • Analyze past/current trends and propose enhancement options for implementation of core product modules and product-changes as per current and future requirements. Be the custodian of the Products-Technology Roadmap and provide inputs based on team-based analysis and R&D.
  • Perform impact analysis, assess and manage associated risks. Evaluate security position of the products periodically while addressing them in the architecture (short-term) in order to mitigate potential security risks during the long run.
  • Specify/design large or complex systems. Select appropriate design standards, methods and tools, consistent with agreed enterprise and solution architecture and ensure that they are applied effectively. Ensure developed solutions meet Dialog Enterprise Architectural Landscape.
  • Ensure that the technical solutions developed meet the requirements of internal and external stakeholders. Analyzing and proposing the most feasible solution in terms of return on investment, performance, reliability etc. by applying the technical expertise and business domain.
  • Review peripheral systems to ensure the selection of appropriate integration strategies – Use / recommend technology, efficient use of resources, and integration of multiple systems.
  • Evaluate on new tools/frameworks and decide suitability for product development to enhance productivity in delivery. Support Architecture Review Board (ARB).
  • Provide guidance, input and advice to the team as and when required. Intervene in issues that cannot be resolved by the team and assist to resolve such issues and make independent decisions.
  • Demonstrate a high level of personal motivation. Excellent PR among peers and stakeholders (including vendors) and managing multiple vendors simultaneously to ensure smooth operations.

The Person

  • Bachelor’s Degree in IT/Software Engineering/Computer Science or an equivalent qualification.
  • Minimum of 10-12 years of hands-on industry experience with 4 years playing a ‘Lead’ role.
  • Minimum of 2 years of cloud native solution design and development.
  • Appropriate certification in at least one public cloud environment such as AWS, GCP or Azure.
  • Thorough in at least one programming language with minimum 5 years of enterprise application development experience.
  • Through in architectural styles and patterns.
  • Sound knowledge on application security and standards.
  • Knowledge on Telco IT solution design, technical development & deployment.
  • Strong communication, people management and analytical skills.

Group Information Technology: CRM & Billing

Designing of the core technical architecture of internally developed products relating to the CRM & Billing Division, enabling the functional requirements relating to products to ensure the smooth functioning of multiple systems which include Customer Relationship Management, Online Charging Systems, Policy and Charging Rules function, Rating and Billing Management, and driving development and QA activities as per the business and operational requirements of the Company also driving continuous improvement ensuring timely evolution of the system in keeping with industry standards etc.

The Job

  • Propose enhancement options for implementation of core product modules and product-changes as per current and future requirements. Be the custodian of Products-Technology Roadmap.
  • Perform impact analysis, assess and manage associated risks. Evaluate security position of the products periodically while addressing them in the architecture (short-term) in order to mitigate potential security risks during the long run.
  • Specify and design large or complex systems. Select appropriate design standards, methods and tools, consistent with agreed enterprise and solution architecture and ensure that they are applied effectively. Ensure developed solutions meet Dialog Enterprise Architectural Landscape.
  • Analyze user, design, performance, UI/UX requirements to provide deep subject matter expertise in ‘Product’ domain and guide/mentor delivery teams to support their deliverables.
  • Research, develop and evaluate products, tools, technologies and frameworks appropriate for Dialog core products and decide on implementation requirements.
  • Seek and exploit opportunities to learn new skills and develop strengths - Commit to achieving challenging goals. Demonstrate a high level of personal motivation.
  • Manage the team members on day to day duties carried out by them. Intervene on issues that cannot be resolved by the team and assist to resolve such issues and make independent decisions.
  • Excellent PR among peers and stakeholders (including vendors). Communicate and interact with internal/external parties effectively to earn trust to be able to persuade them whenever necessary.

The Person

  • Bachelor’s Degree in IT/Software Engineering/Computer Science or an equivalent qualification.
  • Minimum of 5-7 years of hands-on industry experience with 2 years playing a ‘Lead’ role.
  • Knowledge on Telco IT solution design, technical development & deployment.
  • Minimum of 2 years of software development experience.
  • Knowledge on cloud native software design and development.
  • Strong communication, people management and analytical skills.
  • Sound knowledge on secure application design and security standards.

Group Information Technology: Converged Charging

The Job

  • Managing the whole charging domain platforms / systems and other integrations.
  • Responsible for checking end to end feasibility / functionality of the system for new service / system implementations.
  • Responsible for checking the impact of new service implementations and its life cycles.
  • Take actions based on system statistics and reports.
  • Responsible for new products / tariff implementation in GSM prepaid and post-paid based on business requirements and giving the optimal solutions.
  • Responsible for troubleshooting of system issues and providing immediate solutions to minimize customer impact (customer complaints, system issues, network issues).
  • Responsible for implementing new services to optimise the existing service delivery.
  • Identifying system issues due to customer complaints and escalate them to vendor for solutions.

The Person

  • The candidate should possess a Degree in Computer Science or Engineering (Telecommunication) from a recognized university or institute.
  • Having a certification in Oracle-12C or Redhat Certified System Administrator / Engineer (RHCE 7) or AWS Solution Architect will be an added advantage.
  • Minimum of 02 years work experience in implementation of products and services in a similar capacity.
  • Should possess excellent skills in Troubleshooting.
  • Preferred knowledge in Linux, Java, PHP, Perl, Awk, SED, Oracle, DB administration, J2EE related developments, JPA, Web Services, Restful APIs, Diameter and related charging mechanisms, Camel basic knowledge and SS7 signalling.

The Job

Responsible for the overall architecture management / governance and function as the bridge between business and technology. Required to work consistently towards delivery of target architecture roadmap and individual project solutions while monitoring close interactions and dependencies.

  • Required to design robust, flexible and up to date architecture for converged charging with the support of R&D unit to ensure timely update on architecture and avoid any obsolete technologies.
  • Responsible for BU funnels and BP projects for all charging related products and services in order to meet the project requirements.
  • Accountable for architecture and design to cater the requirement defined and Re-host / Re-architecture for the assigned projects to identify any discrepancies or deviations.
  • Conducting IT application development, road map and improvement plans based on stakeholders’ requirements.
  • Optimize the development life cycle to achieve the end goal in a cost-effective manner while being responsible to implement agile project management tools, tracking development progresses and assisting project managers to achieve the project targets.
  • Ensure to align converged charging with the organizations information security framework (Subscriber information, Revenue information, Charging architecture / Technical information) and adhere to security policies.

The Person

  • The candidate should possess a Degree in Computer Science or Electronic and Telecommunication Engineering from a recognized university or institute; Having an MSC or MBA will be an added advantage.
  • Minimum of 02 years exposure in a Charging product and service configurations, Installations, testing, integrations, deployments / product & service innovation and operations and maintenance of IN systems including real-time software charging solutions.
  • Preferably 02 years of experience working as a Lead - charging system planning and architect.
  • Exposure to Mobicent / telestax JAIN-SLEE platforms (Lightweight SCP for peak traffic handling, USSD and SMS systems, Diameter mediator) will be an added advantage.
  • Having sound knowledge in OCS architecture and functionality / SS7 signalling and dimeter interfaces / including IT systems (JAVA / PHP / Python / Perl / HTML / MySQL / Oracle / Apache / Tomcat / JBOSS / LINUX / RHEL / CentOS / Ubuntu / Solaris / Windows) / APIs (Web service/REST/HTTP) and telecom related protocols (SIGTRANS, SS7, Diameter, SMPP, SIP) will be a distinct advantage.
  • Should be familiar on real-time telecom systems including IN (Huawei OCS, Alcatel IN), JSLEE (jSS7, SMPP, JAIN-SIP, jDiameter) and experience in HLR(HSS), MSC, GGSN/SGSN, PCRF, SMSC,.
  • Knowledge in IT Management – Software development Life Cycle, System Integration, System Monitoring and Operation Management.

The Job

Responsible to provide technical direction for development, designing and systems integration for BP and non-BP projects. Represent in core-architect discussions and forums while performing procurement process and deployments for new systems, upgrades and CRs to ensure deployments are timely delivered with best possible financials.

  • Required to Re-host / Re-architecture for the assigned projects and designing to identify any discrepancies or deviations.
  • Conducting IT application development, road map and improvement plans based on stakeholders’ requirements.
  • Provide expert knowledge on System Integration, Middleware system and Security implementations of charging related projects.
  • Propose alternative technical solutions when required to ensure mechanisms are in place for continuous service.
  • Optimize the development life cycle to achieve the end goal in a cost-effective manner while responsible to implement Agile project management tools, tracking development progress and assisting project managers to achieve the project targets.
  • Tracking the development tasks with EPMO and Internal PMs to complete projects targets.
  • Ensure to align converged charging with the organizations information security framework (Subscriber information, Revenue information, Charging architecture / Technical information) and adhere to security policies.

The Person

  • The candidate should possess a Degree in Computer Science or Electronic and Telecommunication Engineering from a recognized university or institute; Having an MSC or MBA will be an added advantage.
  • Minimum of 04 years exposure in a Charging products and service configurations, Installations, testing, integrations, deployments / product & service innovation operations and maintenance of IN systems including real-time software charging solutions.
  • Preferably 02 years of experience working as a Lead - charging system planning and architect.
  • Exposure to Mobicent / telestax JAIN-SLEE platforms (Lightweight SCP for peak traffic handling, USSD and SMS systems, Diameter mediator) will be an added advantage.
  • Having sound knowledge in OCS architecture and functionality / SS7 signalling and dimeter interfaces / including IT systems (JAVA / PHP / Python / Perl / HTML / MySQL / Oracle / Apache / Tomcat / JBOSS / LINUX / RHEL / CentOS / Ubuntu / Solaris / Windows) / APIs (Web service/REST/HTTP) and telecom related protocols (SIGTRANS, SS7, Diameter, SMPP, SIP) will be a distinct advantage.
  • Should be familiar on real-time telecom systems including IN (Huawei OCS, Alcatel IN), JSLEE (jSS7, SMPP, JAIN-SIP, jDiameter) and experience in HLR(HSS), MSC, GGSN/SGSN, PCRF, SMSC,.
  • Knowledge in IT Management – Software development Life Cycle, System Integration, System Monitoring and Operation Management.

Group Information Technology: Converged Charging

The Job

Handing complaints related to OCS or applications integrated and providing solutions within SLA while responsible for analysing complaints and assisting with the service upgrades / testing.

  • Identifying issues in the system escalated by NOC and providing solutions.
  • Analyse complaints to highlight possible OCS / Application related issues.
  • Conduct management / special number or similar level configurations on OCS.
  • Performing application related configuration changes.
  • Create scripts and other measures to optimize the downtimes of applications / services by adding them to monitoring tools.
  • Regular maintenance / monitoring of applications to ensure availability.

The Person

  • The candidate should possess a Diploma in Engineering from a recognised university or institute.
  • Required a fresher with internship experience and having exposure in Telecom Domain will be a definite advantage.
  • Having Certifications in Unix / Linux will be a distinct advantage.
  • Preferred sound knowledge and exposure in DB / Oracle and SQL.
  • Possess good skills in Troubleshooting.

Group Information Technology: CRM & Billing

Bridging the gap between the software developers and the system requirement owners (from various SBUs) in order to enhance customer experience through new systems features with improved business process regarding provisioning and fulfillment space. Need to collaborate with resources - Core Network/VAS teams and internal charging team to ensure all system requirements adequately reflect the defined business processes and fully support to all components of the functional business requirements.

The Job

  • Revisit and refine business process to increase efficiency to give a better service to customers. Facilitate users to validate identified requirement against business objectives.
  • Use standard processes, procedures and templates in place to document the requirement. Usage of simple and easy to understand language, combined with appropriate illustrations (Data flow diagrams, Wireframes, etc.) to fulfill the documentation requirements.
  • Should pay specific attention in enhancing customer experience (mostly business owners, developers and QA members) by improving documentation methods, processes and techniques.
  • Briefly study any solutions the industry has provided to similar problems (requirements) and discuss the formulated solution with superiors to arrive at a practical and feasible solution.
  • Identify the UAT cases, prevention and execution. Setup data required to run these cases.
  • Do research, find out what new technologies are used, what new functionalities are present in today’s billing systems to contribute towards the enhancement of existing systems.
  • Provide classroom based and on-the job end-user training to the divisional trainers and end-users.
  • Provide SME support for delivery teams for implementations.
  • Implementation of SPOC for provisioning related projects done by CRM & Billing team. Liase with customers to understand their requirements, provide solutions by consulting with internal vendor teams.

The Person

  • Degree (BSc) in IT / BSc in Physical Science / BIT or above with at least 2 years industry experience in a similar capacity.
  • Excellent communication, presentation and teamwork skills.
  • Skills in writing and reporting, analyzing, deciding & initiating action, learning and researching will be an advantage.
  • Ability to follow instructions/procedures and adoptability.

Group Information Technology: CRM & Billing

Responsible for designing, developing and implementing robust, reliable CRM & Billing Solutions in order to fulfill various charging system requirements and maintain smooth business operations in a competitive and highly dynamic Telecommunication Marketplace. Act as a Team Lead for internal java developers and will be responsible for strategic projects in 2019 business plan.

The Job

  • Implementing and configuring the solution and systems with internal/external software development team as per the design with minimum defects and expected quality.
  • Guarantee the smooth operation of Charging Gateway and implement new solutions according to latest trending technologies and competitive businesses
  • Gathering requirements, analyzing and proposing the best affordable solution in terms of Return on investment, performance, reliability etc. by applying the technical expertise and business domain
  • Attending to critical issues of production systems with the support of operation staff and external solution providers (vendors) to troubleshoot and solve the issue with minimum impact to the business
  • Research on new technologies and guide development teams to bring innovative ideas into live.

The Person

  • Bachelor of Science in IT / Engineering or Computer Science
  • Minimum 2-3 years of work experience in a similar capacity
  • Experience in Telecom solution design, technical development & deployment
  • Master of Science in Engineering will be a definite advantage.
  • Other professional qualifications such as SCJP, AMIE(SL), PMP will be an added advantage.

Group Information Technology: IT Infrastructure Planning & Operations

Effectively supporting to the IT Infra contact center end users’ requirements with providing solutions to contact center requirements and overlooking the contact center day to day operations while ensuring its uptime. Provide the expertise support to enhance the smooth running of day to day operations at enterprise contact center while implementing new technology to the enterprise contact center.

The Job

  • Manage contact center end user support team and manage service party with allocation of incoming DFIX requests from users, prioritizing action, monitoring resources to meet the SLA.
  • Provide solutions to complex IT related problems with providing IT support for special projects and tasks, day to day end user support including VIP support and franchise IT requirements.
  • Overlook Infosec implementation with maintaining licenses inventory in the contact center to comply for security baselines.
  • Project coordination of all new implementations including 1st and 2nd level support for contact center related applications.
  • Arranging monthly issue updating meetings with respective vendors to increase service productivity.
  • Interacting with call center management and conducting issue review meeting frequently to make sure smooth call center operation,
  • Maintaining hardware availability to provide undisrupted service to contact center customers. Escalate relevant complaints\queries to respective teams to resolved in timely manner.
  • Providing expert technical support to diagnose any issues on internal extensions and proactively working with Annual Maintenance Contract (AMC) vendors to provide maximum uptime.
  • Suggest\ introduce new vendors for projects to build competition and maintain vendors throughout the operation effective manner.
  • R&D on voice infrastructure to introduces any new robust solutions\features to customers.
  • Maintaining up to date documentation, Application connectivity diagrams and related information for all the application liaised within the responsibility of this position.

The Person

  • Degree in IT/Telecommunication from a recognized university/institute.
  • Master in IT/Telecommunication from a recognized university/institute is an advantage.
  • Minimum of 5-6 years related work experience in a similar capacity.
  • Knowledge of end user computing and contact center operation with its technology.
  • Excellent communication and presentation skills.

Group Information Technology: CRM, Billing and Fulfillment

Analyze IT and Business requirements, facts and environment conditions to come up with practical solutions aligning to architectural objectives.

The Job

  • Design solution architectures for Billing and Mediation related requirements. Ensure that solutions are scalable/adaptable for changes in requirements/external factors and are optimized to have cost effectiveness, customer satisfaction and maintainability.
  • Evaluate existing architectures of similar systems and come up with enhancements to cater the demanding needs of operating environments and industry trends.
  • Evaluate and propose architecture enhancements to enterprise architecture.
  • Responsible to analyze the issues in complaints to Resolve & come-up with impact analysis to customer subscriptions and charges.
  • Work with Development and QA teams to ensure defined architecture is implemented properly and does not deviate from architectural goals.
  • Produce required documentation in solution architecture covering different views of the system.
  • Analyze user requirements, design and performance requirements to provide Billing, Mediation and Roaming subject matter expertise to all delivery teams.
  • Evaluate on new tools and frameworks and decide appropriate tools frameworks for Billing / Mediation product development to enhance productivity in delivery.
  • Incorporate features into the Billing and Mediation roadmap based on CR trends, industry feature trends and BU demands.

The Person

  • Degree (B. Sc.) in Computer Science / Engineering or equivalent qualification.
  • Minimum of 3 - 4 years related work experience in a similar capacity.
  • Strong analytical, communication and presentation skills are required.