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Dialog Axiata is one of the largest mobile telecommunication companies in Sri Lanka with a vision to be the undisputed leader in the provision of multi-sensory connectivity.

Our parent company Axiata is one of the largest telecommunications companies in Asia with the fastest growing Asian footprints and a vision of becoming a regional champion. Advancing Asia is Axiata's goal and will achieve this through bringing affordable connectivity, innovative technology and world class talent to the entire region.

We firmly believe that Values and Ethics form the strong foundation upon which our organisation has built itself. We also believe in fair and responsible remuneration and performance based career growth thus ensuring that our employees are treated fairly and equitably.

We are constantly on the look out for talented, enthusiastic and passionate individuals who are determined to deliver results and grow with us and share in our success. We are looking for those individuals who are confident about realising our Vision and execute our every Mission with an unwavering commitment and utmost passion for excellence.

Group Technology

Technology Strategy, Planning and Development

The Job

  • Assist in planning the expansion of Fixed LTE (Long Term Evolution) network during each Budget Plan (BP) in order to achieve the target coverage and quality requirements
  • Visit potential site locations with DNS teams for site feasibility
  • Assist in identifying sites for upgrades
  • Improve Fixed LTE (Long Term Evolution)Radio network performance in order to resolve problems and make recommendations for improving Quality of service levels
  • Daily LTE (Long Term Evolution) Network QOS (Quality Of Service) Monitoring & Trouble shooting in order to identify network problems resolve problems and make recommendations for improving Quality of Service levels.
  • Liaise with CFSS (Customer Field Support Centre) and TAC (Technical Assistant Centre) teams to analyse customer complaints
  • Visit Customer premises as and when required in order to collect field data
  • Responsible for Timely identification of solutions for customer complaints in order to meet the customer requirements
  • Assist in Fixed network modernization projects

The Person

  • B.sc degree in Engineering in Electronics, Telecommunications, Electrical & Electronics or Computer Science from recognized Sri Lankan University accredited by IESL
  • 01 year experience in the Telecom Industry

Technology Fulfilment and Assurance

The Job

  • Provide operational support to rectify CFSS APP and other IT system (CPOS/DMS/CCBS/OM, etc…) related issues.
  • Track and analyse IT related issues and provide permeant fixes .
  • Work with IT development teams for new development related to CFSS APP and system automation.
  • Support the digitization initiatives of the field operation of CFSS & fulfilment.
  • Support logistic management function of CFSS.
  • Generate reports/share regular updates related to logistic management and IT support.

The Person

  • Diploma in IT/Engineering or Management from recognized Educational institute.
  • Two years of experience in the field of IT, IT related working environment.

Services and Network Assurance

The Job

  • Conduct troubleshooting of technical issues received via system and other alternative monitoring tools and provide minimum downtime and technical solutions within the agreed and acceptable SLA for the Enterprise portfolio of customers
  • Provide support to minimise technical issues in order to give an effective and efficient resolution within SLA
  • Provide second level support to escalated complaints within Enterprise Technical Assistant Centre (DE –TAC) to rectify the issue within SLA and offer a satisfactory service to customers
  • Escalate any complaint that is beyond the control to TAC to obtain guidance from Post Sale technical experts and to offer a satisfactory resolution to customers.
  • Coordinate with Field Support Staff to attend complaint in customer location by taking responsibility and guiding them on how to rectify the faults through monitoring systems in a well efficient manner using the technical knowledge.
  • Execute planned maintenance and fault rectification work through negotiating with customers on down time and then proceed to carry out the maintenance task as per the schedule. e.g .migrating customers to a different backhaul path
  • Carry out routine checks on customer solutions to assess the quality and performance and identify where preventive maintenance action is needed to provide an enhanced service to the corporate customer
  • Identify issues (e.g. critical /unstable links) that occur frequently in corporate customer solutions and take proactive measures to avoid these .e.g. replace equipment when degrading is discovered
  • Analyse of corporate customers daily service related alarms (and attend to the issue and take proactive measures before customer lodges a complaint.
  • Provide assistance to maintain spare equipment for smooth the operation by Inform and escalate any foreseen issues due to equipment shortages
  • Negotiate with vendor on improving the product or identify possible alternative products & solutions to address the issues that were identified in customer solutions through regular monitoring of failing equipment to be minimise the future Complaints
  • Share information and participate in discussions with team members in order to achieve corporate efficiency. e.g. divisional meetings, team meetings

The Job

  • NVQ level 5/IVQ level 5 qualification
  • OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc

Network Operations and Service Assurance

The Job

  • Responsible for monitoring & fault handling of all related network systems/components of PS & VAS and ensuring smooth functioning of relevant daily Operation & Maintenance tasks/procedures at NOC by the staff on roster
  • Responsible for providing 1st level technical support during the shift to minimize the down time
  • Escalation and fixing of relevant system/component related faults/malfunctions
  • Attending & resolving Seibel complaints according to SLA and providing technical support for contact centre agents
  • Handling Location Base Services/IP base Services for investigation purposes
  • Providing 1st level Support for Roaming Service Centre/ log backup processing for vas
  • Dispatching Bulk SMS when the total Base should be covered
  • To ensure the systems and specific packages are working fine after system modification or after resolution of a Customer complaint

The Person

  • NVQ level 5/IVQ level 5 qualification
  • OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc

Network Operations and Service Assurance

The Job

  • Monitoring of all elements of BSS using the Network Management Consoles, Alternative (Monitoring) tools and other available User Interfaces to provide smooth continuation of service(s) to customer
  • Monitoring of all elements of BSS using the Network Management Consoles, Alternative (Monitoring) tools and other available User Interfaces to provide smooth continuation of service(s) to customer
  • Continuous observation of BSS Network for abnormal behaviour using statistical tools/means and coping up the situation through accepted protocols for recording of statistics for analysis, report generation, etc
  • Providing 1st level technical support during the work and liaise with divisional/on-call staff to get 2nd level technical support to minimize the down time
  • Liaise with specialized division in the event (e.g. BSC failure) that need assistance or support use of technical tools, knowledge & competencies when needed to facilitate efficient communication between all parties covering event(s) to achieve by efficient & effective results
  • Fixing of faults in BSS network using accepted protocols and Escalation of events by OMS and other means when required to solve issues efficiently
  • Provide technical support to other divisions during implementation of work orders, new services, upgrades etc. and coordinate with other divisions for customer complaints, verification, authorization etc. by controlling and configuring BSS components as required under divisional authority

The Person

  • NVQ level 5/IVQ level 5 qualification
  • OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc

Network Operations and Service Assurance

The Job

  • Responsible for monitoring & fault handling of all related network systems/components of OCS, CDMA IN, Suntel IN, Voms , eZ reload and other critical applications to ensure smooth functioning for all relevant nodes
  • Responsible for providing 1st level technical support during the shift to minimize the down time
  • Escalation or fixing faults/issues of relevant system/component related faults/malfunctions
  • Supporting upgrades & maintenance tasks related to IN_OPS, By call testing, product testing & service testing to confirm the accuracy of rating and service functionality
  • Attending & resolving all Service Requests lodging under IN_OPS, according to SLA for keeping high level of customer satisfaction
  • Providing technical support for contact centre agents (FDS), customer services, billing, distribution and other divisions when requires OCS related information & assistance
  • Keep Documentation of down time. Generating daily, weekly revenue reports for management

The Person

  • NVQ level 5/IVQ level 5 qualification
  • OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc

Group Programme Management

Enterprise Programme Management Office

This job will be mainly responsible to construct project plans with achievable milestones while focusing on cost efficiency, good quality and on-time delivery through providing supervision to the project teams and proactively engaging in identifying project plan risks and taking precautions to eliminate them.

The Job

  • Responsible in planning and executing program/project work and make necessary changes which meet the divisional requirements
  • Review deliverables which were assigned to the project teams to agree with the terms and conditions set out by the company to guarantee timely completion of projects
  • Identify the key performance indicators and the responsibilities of the team to complete projects/program within the given time frames
  • Ensure proper standards that are carried out thorough the projects
  • Prepare and present relevant reports to the management

The Person

  • Should possesses a degree in IT, Engineering or relevant professional qualification
  • 8-10 years of experience in similar capacity
  • Experience in Digitization and Transformation projects will be a definite advantage

Programme Management & Supply Chain Operations

This role will be mainly responsible for the sustainability of the Quality Management System governance framework across the entire organization. Responsible to fulfil the requirements of QMS policy and procedural governance framework aligned to the implemented Management System standard of ISO 9001.

The Job

  • Ensure governance of established quality management system of Dialog based on defined QMS governance framework
  • Ensure all the requirements mandated in the ISO 9001:2015 version of standard is fulfilled and complied within the company
  • Carry out awareness sessions and campaigns on quality management system within the organisation
  • Reporting of process performance achievements and analyse to enhance the process efficiency and effectiveness
  • Monitoring and reporting of E2E Process risks as per the adopted process risks management framework
  • Ensure the accuracy of the established Key business processes
  • Conduct internal audits based on ISO 9001:2015 standards and present the findings to the management
  • Create and maintain centralized document repository, fulfilling the requirements of ISO 9001 standard
  • Responsible to update, generate and present reports to the management

The Person

  • Should possess a Degree in relevant field or diploma in Quality management system
  • Minimum 2 years' experience in the relevant area
  • Excellent communication skill, negotiation skills and Interpersonal Skills

Group Programme Management

The Job

  • Responsible in issuing trading stocks upon verification of invoice along with the relevant supporting documents
  • Required to undertake well planned inventory management
  • Responsible in handling bill collection operation & receipting equipment payments
  • Required to conduct random inventory counts and manage SAP system entries
  • Should maintain SAP system records and material GRN & acceptance in order
  • Required to prepare and reconcile monthly stock reports of DTL, DTV, DBN, regional promotions & ad hoc reports

The Person

  • GCE Advance level qualification is a must
  • Knowledge in IT/Accounts
  • Minimum 6 months working experience is required

Group Programme Management

The Job

  • Responsible to create program/project plans to organize, plan, implement, and monitor and control the project until completion within agreed time, cost and quality.
  • Facilitate compilation of program/project scope, goals and deliverables, define project tasks and resource requirements in order to achieve project objectives in an effective manner
  • Understand key issues and risks pertaining to programs/projects and timely escalations to senior management to resolve issues with minimum business impact
  • Continuous monitoring of programs/projects to ensure that they are completed as per given targets, and deviations to baseline plans and issues to be highlighted in advance
  • Achieve overall project completion in order to achieve the expected outcome required by the management
  • Responsible for 100% accurate and timely project updates to stakeholders
  • Perform root cause analysis on troubled projects as and when required to identify the root causes and undertake corrective actions
  • Maintain proper knowledge management repository to ensure project documentation is up-to-date
  • Provide direction and support to team whenever necessary to achieve divisional objectives effectively

The Person

  • Should possess a BSc degree in Computer Science or equivalent field
  • Should possess four years' project management experience
  • Knowledge in SAP will be an add advantage
  • Should possess excellent communication, presentation and stakeholder management skills
  • Should be a good team player

Group Business Operations

Data Centre

The Job

  • Maintaining a reliable optimized secure IDC network to ensure zero downtime
  • Attending to faults and troubleshooting, escalated from IDC operation centre and restore the services immediately to meet the SLA
  • Responsible for planning and operating the IDC IP network
  • Carry out the entire IDC network infrastructure planning and development projects as per the ISO 27001 standards to ensure the information security in IDC
  • Carrying out periodical network operational and maintenance activities to ensure the reliability of the total IDC network
  • Provisioning new links for customer solutions to establish reliable and secure network connectivity to their IT systems
  • Conducting technical awareness sessions for new customers, to provide a better understanding about the IDC facilities
  • Conducting technical presentations to required parties to give awareness about Dialog IDC

The Person

  • BSc Engineering Degree from a recognized university
  • Should have Cisco expert level certification
  • Minimum 2 years' experience in IT/Telecommunication industry

Group Finance

Group Financial Accounting and Reporting

The Job

  • Liaise with relevant user divisions with regards to accrual and provisioning information and ensure they are accounted for in the month in which they are incurred as per Sri Lanka Accounting Standards
  • Analyse previous month expense and compare with current month to revalidate the reasons provided by the respective user division for the accruals/ provisions and substantiate the increase/decrease in month on month variance
  • Identify over/ under provision adjustments based on payments and finalization of negotiations with vendors/ service providers and obtain explanation for the variance
  • Ensure accounting entries relating to expenses are accounted for against the respective cost centres to provide Business Unit wise performance through the SAP system
  • Computation of forex rates to be updated in SAP system and communicate with respective user divisions
  • Analyse monthly forex gain/ losses with reference to net foreign currency asset and liability position and thereby ensuring the completeness
  • Preparation of monthly bank reconciliations and follow up on any specific issues in accordance with agreed work flow and highlight specific matters/ issues to management's attention for corrective action
  • Identify root causes relating to process issues and fix them to streamline the end to end process to consistently maintain effective control environment
  • Perform inter-company reconciliations assigned and communicate relevant details with respective users of information in timely manner
  • Ensure timely clearing of reconcilable items in intercompany reconciliations on an on-going basis
  • Maintain and review list of schedules of accrual/ provision items and follow up with relevant user divisions on aged balances to ensure timely clearing of relevant general ledger accounts in SAP system and escalate to management in the event of delays or potential issue/concern
  • Deviations to the existing processes are identified and escalated to the management
  • Monthly clearing of open items in the balance sheet accounts assigned and ensure that outstanding items do not aged
  • Update details in audit reports received in timely manner as per the required format for monthly audit follow up process
  • Coordinating with external auditors and user divisions on the quarterly and annual statutory audits on Dialog Axiata Plc financial statements
  • Ensure internal/ external audit findings and their impact is properly communicated to user divisions and appropriately follow up action is taken to resolve these issues in a timely manner
  • Provide requested details to the internal auditors based on specific review carried out by them on quarterly basis

The Job

  • Diploma in IT/Engineering or Management from recognized Educational institute
  • Two years of experience in the field of IT, IT related working environment

Group Information Technology

Group Information Technology: Converged Charging

The job

Responsible for analyse, design and develop applications and related products in a service providing environment to internal and external customers to ensure mechanisms are in place for consistence service delivery in digitization programme.

  • Analyze business requirement and provide best technical solution to cater requirements in effective manner
  • Designing business models of data and /or objects using various methodologies and modelling languages including: ER modelling, process modelling (Eg: DEDs), UML, OOA to have effective& accurate business model objects
  • Responsible for research, design and develop new feature enhancements for internal and external applications to add value to the current system
  • Design of reusable components using OOA/OOD techniques that were implemented in both an OO language as well as a procedural language to enhance the productivity of the system
  • Develop software with formal software development processes and use best methodologies available in industry to stand out from the competitors while enhance the effectiveness of the operations
  • Following coding standards including code documentations and providing software technical documentations to address documentation requirements of the system
  • Developments related to IoT platforms including device on boarding, platform related developments and adding new widgets and features to IoT Platform
  • Responsible for Troubleshooting in running system to identify the system errors correctly
  • Handle Debug and resolve errors in applications related to Changing Solutions, Big data platforms and IoT platforms
  • Responsible for driving Business Analytic role under digitization program

The job

  • Degree in Information Technology, Computer Science, Telecom or related field
  • Minimum of 4 years' experience in Software development
  • Knowledge in SOA, Web Service and REST full application development would be an added advantage

SSU Information Technology: Dialog Software Services

Responsible for develop, publishes and implement test plans for complex, multi-tier, distributed applications throughout the full lifecycle of the software to ensure the smooth software operations across the division.

The job

  • Prepare and review the testing scope against the project scope to minimise the scope creeps and achieve project objects effectively
  • Responsible for Estimation of the testing size , testing effort and testing schedule for a specified software testing project in a specified environment using defined methods and techniques to assure the quality of the software
  • Analyse system and technical requirement specifications and write test cases
  • Report and analyse defects to identify the defects and find the right resolution to cure them
  • Prepare and present the tested product to the business user to get the user acceptance
  • Allocate the resources to the project according to the skill -Guiding resources ( in-house and outsource resources) for their career objectives

The person

  • BSc in Information Technology / Computer Science or Equivalent qualification
  • Work experience in the software QA/Testing field for minimum 3 years is required and 1 year as a QA lead
  • Knowledge on Software life cycle management tools (HPQC) would be an added advantage

The Job

  • Responsible in building the relationship between Software Developers and system owners by improving the current business process to enrich the customer satisfaction.
  • Pay attention to in enhancing customer experience by improving documentation methods, processes and techniques.
  • Project Management will be a key responsibility of this role to ensure a smooth project delivery.
  • Identify the end user requirement and involve in the project from the beginning to the end.
  • Revisit and refine business process to increase efficiancy to give a better service to customers.
  • Ensure data presantations by using Data flow diagrams, Wireframes, etc)
  • Should be self-motivated to study and explore new industry solutions to introduce effective problem solving methods for existing problematic areas.
  • Identify the UAT cases, preertion and execution and setup data required to run these cases.
  • Responsible in creating user friendly manuals and providing training to the divisional trainers and end-users.

The Person

  • Should hold a BSc degree in IT or Physical science with a diploma in IT/ BIT or above.
  • Minimum 2 years' work experience in a similar position.
  • Should have good communication, presentation and team work skills.
  • Excellence writing skills with good data presentation skills.
  • Ability to follow instructions and be able to adopt for changing environment.

IT Infrastructure Planning & Operations

The Job

Responsible for carrying out comprehensive reviews of production databases to identify the issues, bottlenecks & weaknesses and Provide recommendations, solutions and necessary remedies to overcome those weaknesses.

  • Perform regular checks on monthly basis on all critical databases. focused on uptime, stability and performance aspects
  • Working with in-house software team, vendors and hardware support team to deal with issues quickly and effectively
  • Advice and guidance on improvements to maximize the database performance
  • Supporting internal DBAs (Data Base Administrator) to overcome issues they find on advanced features and tools, such as Active Data Guard, Advanced Analytics, Advanced Compression, Advanced Security, Database Vault, Golden Gate, Streams, In-Memory Database Cache, Label Security, OLAP, Partitioning, Real Application Testing, Total Recall, etc
  • Perform detail capacity planning and Impact analysis on existing production Databases and specially in situations such as live migrations and upgrade existing platforms
  • Assessing security precautions applied in existing databases and application governance process currently in practice
  • Conduct update sessions and also keeps updating the corresponding stakeholders on relevant areas and new technologies
  • Collaborate with developers, Management and vendors to make sure the secure applications being deployed to ensure achievement of all business objectives

The Job

 

  • Master Degree in Information Technology or Computer Science from a recognized university
  • 10 years of experience required
  • Experience of handling similar scope in a critical and dynamic work environment

CRM & Billing

The Job

  • The key responsibilities of the DM is governance across all areas of Secured Software delivery process, continual performance improvement and customer satisfaction as well as playing a key role in ensuring the highest level of solution delivery.
  • Responsible to coordinate the delivery of CRM & Billing Software Solutions and Core CRM Optimization initiatives of Dialog Group of companies.
  • Should be able to creat long-term healthy client relationships, acting as the bridge between the BU/Group (internal Customer) and our R&D delivery teams.
  • In-depth Knowledge in
    - CRM and Billing Systems
    - BSS stack and integrated systems
    - CRM & Billing operations
    - Core Telecom Network architecture, VAS services
    - Digitization and Automation Solutions
  • Ability to deliver technical and Status presentations competently.
  • Must be able to partner with other departments, vendors/Contractors and BUs to achieve targets
  • Knowledge in Finance, Management Accounting is an added advantage
  • Must be able to interface with Groups Senior level management on a regular basis
  • Project & programme management: able to manage complex projects including concurrent projects and big client specific programmes
  • Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
  • Delivering results: ability to plan and organize self and work in order to achieve objectives and targets
  • Customer management: tactful, resolute and committed to providing excellent customer service
  • Account management experience advantageous

The Person

  • At least 5 years' project management/ service delivery management of which 3 years in the telecommunication industry
  • Excellent communication and reporting
  • Solution driven; able to react quickly and resolve issues

IdeaMart MIFE and IoT

The job

Provide first level platform support and developer support and assistance for the stakeholder to work with IdeaMart, IdeaBiz, MIFE (Mobile Internet Fulfilment Exchange), ISYD (I Say You Do) and IoT (Internet of things) to create, launch and maintain product and services

  • Attend to stakeholder requests, support stakeholders on initiating the Ideamart account to increase the service provider pool
  • Advice the stakeholders on the solutions that can be provided while optimising the solution to increase the number of applications, services such as artificial intelligent based services / smart home appliance based solutions
  • After the product / solution is sold to the stakeholder, support in terms of configuration / technical guidance to on-board the stakeholder to our products / solutions
  • Provide support during the full life cycle of the stakeholder to ensure customer satisfaction such as development integration and testing
  • Provide support to the stakeholders in terms of electronic knowledge, hardware programming knowledge and device configuration
  • Providing support to integrate devices / platforms / logical services after the feasibility check to increase the IOT and ISYD product / services
  • Provide quality check such as user acceptance testing / smoke testing / white and black box testing support to the end product

The person

  • Degree in Electronic/Computer Science or Software Engineering
  • Minimum 1-2 years of experience required
  • Knowledge about IoT, APIs, and IT trends would be an added advantage

Group Information Technology: CRM & Billing

The job

Responsible for managing and ensuring a smooth functioning of the entire reconstruction and technical investigations operations of CRM & billing systems. This would Cover GSM, DTV and Fixed line business including acting as a single point of Management Contact for Dialog's technical investigation of CRM & Billing and related applications. Ensure the timely release of accurate CDR details and related information, while reconstructing and investigating systems, carrying out team management, resource allocations, task distributions and operational framework. Responsible for defining role and duties related to system operations.

  • Responsible for planning, coordinating and operating investigation systems and reconstruction of past data service framework to support internal legal division requirements for law enforcement authorities.
  • Ensure the integrity, confidentially and accessibility of investigation systems.
  • Analyzing hardware and software procurement process.
  • Reconstruction process finalizations, modifications and improvements.
  • Responsible for providing information and reports to legal division for the reconstructed data.
  • Driving an on boarding process including setting of clear training standards for new recruits, help and preparing career development plans for technical staff.
  • Responsible for budgeting requirements in investigation and reconstruction related activities.
  • Approving sourcing approvals, vendor estimates for investigations and reconstruction to carry out system enhancements and changes.

The person

  • Should have a Degree in IT
  • Minimum 08 years of experience required in a similar capacity
  • Experience in CRM Billing systems would be an added advantage

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Information Technology: CRM & Billing

The job

This position is responsible to ensure the speedy reconstruction of past Voice / SMS / Data usages with high accuracy. Processing usages in mediation to get the expected output at the expected rate, conducting the audit analysis, coordination with audit firms to get the approvals for process related changes, achieving the project time lines, provide request based usage reports and conducting root cause analysis will be the key duties of this role.

  • Responsible to complete system configurations (user creations, new alarm configuration, System & Portal. configuration, duplicate record detection configuration)Ensure to maintain a daily backup system of all raw files.
  • Analyse daily usage patterns of each switches and take actions if required.
  • Upload the usages in to the relevant systems and ensuring accuracy.
  • Checking and clearing rejected or suspended usages on daily basis.
  • Recertifying issues and coordinate with mediation vendors, network element vendors and network element side engineers and monitor the system performance.
  • Conduct functional requirements for new system implementations and modifications.

The person

  • Should possess a Degree or / and Diploma in Information Technology or Physical Science
  • Minimum 1 to 2 years of experience in a similar capacity preferably from a telecommunication industry
  • Experience in Mediation, Provisioning and Interconnect systems would be an added advantage

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Human Resources

Human Resources

The role act as an internal HR consultant/ HR customer support to work in partnership with specific business units by providing specialist HR coaching, strategic HR planning and HR support to ensure people needs of the business are understood and enable key clients to effectively deliver their people plans/ problems by providing consultancy/support service that will help deliver the best practice and commercially focused HR solutions.

The Job

  • Develop effective working relationships, influencing and challenging the senior management on development and delivery of their people plans to support the business
  • Identify employee issues in partnership with key clients and support them with advice and expertise to resolve the matters
  • Understand the business activities, strategies and plans and barriers to sustainable performance and needs of internal clients and employees
  • Drive business performance through creation and delivery of Human Resource strategy and solutions
  • Identify gaps in existing HR policies and contribute to the development of new HR policies and procedures.
  • Work with business units to assess the current and future resource and talent levels across the units and determine short, medium and long-term manpower planning.
  • Work with mangers to develop learning and talent development plans to close key gaps for their area that align with the company learning and talent development plan and priorities.
  • Encourage the business team to have clear and straightforward conversations with people about their strengths, limitations, development needs, career aspirations and to develop mentoring coaching relationships with key talent
  • Collaborate with HR Team to influence performance management and reward which attract, engage and retain talent.
  • Work with respective business managers to swiftly resolve individual performance/capability issues using appropriate tools such as improvement plans
  • Design and run internal projects in conjunction with HR Team to drive employee engagement across the business.
  • Manage employee satisfaction feedback/process and encourage managers and staff to participate
  • Support business area with disciplinary/grievances and other employee issues where specific business area knowledge is essential

The Job

  • Degree or Diploma in Human Resource Management and/or equivalent Professional Qualification in Human Resource Management from a recognized university would be an added advantage.
  • Over 3-5 years' experience in a similar position

Dialog Business Services

Dialog Business Services (Pvt) Ltd (DBS), a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka's flagship telecommunications company. The company manages Dialog's Customer Contact Management operation across its mobile, fixed line, pay television and broadband businesses.

Customer Service Associates - (Inbound / Outbound Process)

Dialog Business Services

Eligibility Criteria

  • Candidate should be between 18-30 years of age

Minimum Qualification

  • Successful completion of the G.C.E. Ordinary Level Examination
  • Willingness and ability to work on Shift/Rotational Shift Basis
  • Possess good communication skills in English (Spoken & Written)
  • Possess good communication skills in either Sinhala or Tamil (Spoken & Written)
  • Travelling distance should be within a 21Km radius of below given address

Responsibilities

  • Resolve Customer's Inquiries deftly and effectively within a timely manner.
  • Identifying and assessing customers' needs to provide satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Provide appropriate solutions and alternatives, while handling customer complaints, follow up to ensure resolution.

Requirements

  • Minimum 2-3 years of experience in Service or Hospitality industry
  • A Diploma or an equivalent qualification from a recognized University
  • Strong verbal communication skills in in Sinhala and English (Fluency in Tamil will be an added advantage)
  • Excellent listening and negotiation skills
  • Good Team player with a customer-oriented attitude
  • Willingness and ability to work on Shift / Rotational Shift Basis

WOW.LK

Wow.lk is Sri Lanka's largest, most reputed, E-commerce website in Sri Lanka powered by Dialog Axiata PLC, Sri Lanka's Largest Telecommunications Provider; Wow.lk has been in the forefront continuing to revolutionize ecommerce innovation in Sri Lanka by its cutting edge technology, strategic business partnerships locally and internationally and strong corporate presence through its parent company Dialog Axiata PLC.

The Job

  • Drive online sales through execution of social media adverts (FB, PPC, etc..) within a specific time.
  • Generating analytical reports to measure performance of social media and other digital marketing promotions.
  • Ability to analyse data to improve content and campaign performance.
  • Acquire insight in digital marketing trends and keep strategies to up to date.
  • Monitor competitor offerings & activities and launch campaigns to override such offerings.
  • Active involvement in SEO efforts.

The Person

  • Minimum one years' experience in online marketing
  • Sound knowledge and experience in launching optimized adverts through Facebook Advert Manager and Google Ad words
  • Excellent analytical skills
  • Must be able to work well under pressure and time constraints must possess a strong detail orientation and solid organisational skills.
  • Preferably with basic Graphic Designing skills.

If you meet the above prerequisites please forward your CV with a recent photo to reach us within seven days of the advertisement to the email: careers@wow.lk

Responsible for servicing the company Merchants, while coordinating between the merchant and relevant internal parties. Also, it's essential to understand the needs and objectives of the Merchants and liaise closely with them throughout and ensure that projects are completed on time.

Responsibilities

  • Obtaining pertinent product information including specifications and important product features through on-line research
  • Highlighting Unique Selling Points (USP's) of products to be published on the company website and advertising materials which will in turn help in increasing sales
  • Co-ordinating with Merchants in order to execute promotions and other needs within timeline
  • Actively coordinate and contribute in organizing Sales projects and promotions of the company
  • Inter departmental coordination with Marketing, IT & Production relevant to the job tasks

Qualifications

  • Excellent Verbal and written skills in English
  • Good Team player with optimistic Interpersonal skills and Attentiveness
  • Knowledge in Microsoft Office package is required

If you meet the above prerequisites please forward your CV with a recent photo to reach us within seven days of the advertisement to the email: careers@wow.lk

Job Responsibilities

  • Handling showroom activities on a daily basis
  • Arranging of all the display units
  • Updating and arranging new launch products
  • Boosting sales of the showroom

Skills & Qualifications

  • Proficiency in English/ Sinhala and Tamil will be an added advantage
  • Age below 25 years
  • Quick learner and having a passion for sales
  • Self motivated
  • School leavers and undergraduates are encouraged apply
  • Smart, Dynamic, Hard working, Team player and capable of achieving sales targets

If you meet the above prerequisites please forward your CV with a recent photo to reach us within seven days of the advertisement to the email: careers@wow.lk

Job Responsibilities

  • Deal promptly with Customer complaints, liaising with customer services in order to resolve queries ; close issues end to end
  • Facilitate branch service levels and metrics; Review systems on an ongoing basis to improve efficiency and service levels
  • Deliver monthly/weekly staff requirements to optimize floor coverage and staffing efficiency; Ensure selling floor is replenished at all times.
  • Manager internal and external customer requirements
  • Coordinate end to end after sales service requirements
  • Be able to maintain service levels beyond industry levels
  • Facilitate and manage cross/up sales through the branch to meet targets;
  • Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met;
  • Oversee Cashier's activities (daily cash/ credit reconciliations/ down payments and sales orders)

Qualifications

  • Minimum of 1-2 years' experience in a similar position OR at least 2+ years' experience in Supervisory level preferably in a showroom, with a proven track record is a must.
  • Excellent customer service skills
  • Ability to work in a high paced environment and ability to multitask
  • Excellent staff management skills
  • Require a go getter who can revamp service at branch level.

The Designation will be decided on candidate's level of experience, qualifications and competencies; upon which you will be offered and attractive remuneration package.

If you meet the above prerequisites please forward your CV with a recent photo to reach us within seven days of the advertisement to the email: careers@wow.lk

Job Summary

Responsible for developing, applying and maintaining quality standards according to company standards. Develops and executes software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test results. Analyzes test results and recommends corrective actions.

Job Accountabilities

  • 1+ years of industry experience working in QA for web-based products is a must.
  • Good knowledge on QA Concepts / Agile Software Quality Assurance and Software Engineering concepts.
  • An ability to draft, execute, report, and maintain functional test cases for Web/Mobile applications.
  • Strong problem-solving skills and ability to troubleshoot issues on the application and its environment.
  • Good written and spoken English is essential
  • Creative/Innovative and out of the box thinking.
  • A passion to test mobile and web applications.
  • Experience in using JIRA will be an added advantage.
  • Experience working in a JAVA environment will be an added advantage.
  • Familiarity with Linux based Environment will be an added advantage

Applicants should have excellent analytical and math skills, with the ability to work in teams. Ability to work in a fast paced and Agile Scrum development environment.

If you meet the above prerequisites please forward your CV with a recent photo to reach us within seven days of the advertisement to the email: careers@wow.lk

Job Summary

Responsible for helping to execute marketing communications on time while coordinating between relevant internal and external parties.

Responsibilities

  • Coordinate with internal departments to make sure the marketing communications are executed on time.
  • Actively participate in organizing promotions of the company
  • Help in performing competitor reviews
  • Highlighting Unique selling points (USPs) of products to be published on the company website and advertising materials
  • Coordinate with external parties to execute certain external communications

Qualifications

  • Excellent Verbal and Written skills in English
  • Good team player with optimistic interpersonal skills and attentiveness

If you meet the above prerequisites please forward your CV with a recent photo to reach us within seven days of the advertisement to the email: careers@wow.lk