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Dialog Axiata is one of the largest mobile telecommunication companies in Sri Lanka with a vision to be the undisputed leader in the provision of multi-sensory connectivity.

Our parent company Axiata is one of the largest telecommunications companies in Asia with the fastest growing Asian footprints and a vision of becoming a regional champion. Advancing Asia is Axiata's goal and will achieve this through bringing affordable connectivity, innovative technology and world class talent to the entire region.

We firmly believe that Values and Ethics form the strong foundation upon which our organisation has built itself. We also believe in fair and responsible remuneration and performance based career growth thus ensuring that our employees are treated fairly and equitably.

We are constantly on the look out for talented, enthusiastic and passionate individuals who are determined to deliver results and grow with us and share in our success. We are looking for those individuals who are confident about realising our Vision and execute our every Mission with an unwavering commitment and utmost passion for excellence.

Digital Sales & Services

Dialog Digital Services - Finance and Administration

The Job

  • Responsible to perform financial and supply chain related functions to achieve corporate goals while maintaining excellent customer and supplier relationship
  • Ensure to provide accurate reports to the management that will help to visualize and monitor the company performance to make better decisions
  • Ensure to guide business decisions by creating complex financial analytical tools
  • Be actively involved in planning the forecast and the key revenue drivers for different areas in business to identify the opportunities and reduce the risks
  • Will be the central contact point for dialog digital services by coordinating with other finance organizations
  • Ensure to recognize and Identify the time saving opportunities
  • Responsible to keep a good relationship with vendors/suppliers to drive the business forward

Person Specification

  • Should be qualified in CIMA/Chartered/BSc in finance
  • Should have at least 2 years of experience in finance related areas in IT/telco/online/technology environment preferably in online products/services
  • Should have a good presenting and communicating Skills

Dialog Digital Services: Mobile Money

The Job

  • Evaluate and initiate projects in the areas of inward remittances to support business growth in mobile money by partnering with money transfer services, mobile money operators & banks
  • Formulation of strategies for expansion and maintaining healthy balance of agent network for mobile money
  • Regular review of performance of agent network and provide recommendations
  • Evaluate opportunities for development of new concepts to facilitate growth in mobile money and mobile payment services
  • Handling and meeting requirements of central bank in business development initiatives (Inward remittances) in order to facilitate better control and decision making
  • Prepare corporate proposals and customer presentations in order to maintain broader view regarding the existing customer base & assist in formulation of strategies for acquiring new partners to meet business requirements/plans
  • Managing relationships with internal & external stakeholders on an on-going basis in order to maintain sustainable relationship in present and future context
  • Should provide on-going support and direction on other operational functions in order to facilitate smooth functioning
  • Preparation of local market updates on Mobile Money and developing concepts on customer/merchant behaviour in order to anticipate the trends in the market

Person Specification

  • Should possess a degree from a recognised university and Full or part qualification in CIM
  • Excellent Report writing, Presenting and Communicating Skills
  • Should have experience & good understanding of business development techniques, inward remittances & business models
  • Should possess hands on experience in practising, presenting and interpreting both quantitative & qualitative business models

Dialog Digital Services - Digital Advertising

This role will be responsible for developing the existing business products towards the designated projects under the purview of the new business development areas in the company in order to achieve sustainable business opportunities for Dialog

The Job

  • Responsible for assist in formulation of strategies for acquiring new partners that meets the business requirements
  • Prepare corporate proposals and customer presentations to enhance and expand new business within the company
  • Responsible for identifying, researching, negotiating, and contracting terms and conditions for acquisition of new corporate, merchant's partners & customers
  • Establish channels of communication to ensure partners and customers have access to the marketing tools
  • Manage and maintain relationships with internal & external stakeholders in order to develop sustainable relationship
  • Ensure to maintain and improve relationships with business partners, Vendors and clients in order to achieve expected outcome
  • Ensure all systems are maintained and observed to a smooth operation
  • Assisting cross functional terms in planning, implementing and analysing projects / products to facilitate an effective control throughout the overall process
  • Analyses consumer opinions and collect data from a variety of sources to enable management to make informed decisions
  • Responsible to generate and deliver daily, weekly and monthly reports to measure progress of designated projects

Person Specification

  • Should possess a degree in Business management / Marketing and full or part qualified in CIM
  • Should have 3 – 5 years' experience in-depth understanding of business development techniques & business models or
  • Should possess writing, reporting and good analyzing skills

Dialog Digital Services - Mobile Money

This role will be responsible to manage the operations and compliance of entire Dialog Digital Services efficiently within the stipulated KPI's in order to achieve expected goals and targets required by the management.

The Job

  • Responsible to integrate and implementing the mobile money & payment products
  • Analyzing cost benefits, market strategies, planning, viability in the market in order to maintain and develop the existing digital products
  • Ensure integrating new products and new merchants in order to develop and sustain competitive advantage in the market place
  • Ensure smooth operation in Mobile Money and Payments, Digital Commerce & Advertising
  • Implement and optimize business processes to improve the quality of service and internal controls.
  • Execute strategic policies to enhance customer and merchant experience in all Dialog Digital products
  • Responsible in monitoring and identifying the key challengers and recommend strategic initiatives to take actions to improve performance
  • Co-ordination with the Central Bank of Sri Lanka (CBSL) and custodian bank as per compliance and statutory requirements
  • Establish a risk mitigating culture within Dialog Digital Services to provide necessary measurements to prevent money laundering and combat financing of terrorism while complying with Payment and Settlement Systems Act
  • Ensure Systems are up to date with operational and compliance requirements
  • Support audit executions and ensure gaps are reduced by having proper system and operational controls and procedures
  • Identify the training needs of the subordinates and ensure that necessary training is imparted

Person Specification

  • Should be fully qualified in CIMA (UK) or Bachelors degree in finance or management. MBA will be an added advantage
  • 5 years of work experience in similar capacity. Experience in M-Commerce, Payments services, or Banking will be an added advantage
  • Should possess writing, reporting and analysing skills and should be able to deliver the results and meeting customer expectation

Group Technology

Transport Network Operations

The Job

  • Responsible for operations and maintenance activities related to Dialog Microwave Network to achieve the required network availability SLAs/KPIs.
  • Provide Onsite/Offsite expert technical support and expertise troubleshooting guidance to Network Monitoring Teams and Dialog Regional Teams for operations and maintenance activities of the Microwave Transmission Network.
  • Enhance the proactive monitoring capability of Microwave Network alarms and takes necessary action to rectify them before service breakdown or quality issues impacts to the customer.
  • Work with IP Core/Metro network operations team to timely resolve customer complaints/quality/service degradation issues in transport network.
  • Analysis of network breakdowns/installation issues and provide recommendations to Dialog Network Services (DNS) and Transport Network Planning team for quality improvements. Follow-up until the recommendations are implemented and provide any technical support if required.
  • Carryout User Acceptance Test of new Transmission links under network rollout Project.
  • Implement network quality profiles and do testing in microwave elements provided by Network Planning and Strategy.
  • Conduct and coordinate knowledge transfers and training session on Transmission products/Networks to Dialog Regional and Network Monitoring Staff.
  • Liaise with vendors to find out and bring best practices of operations and maintenance of transmission network operations and maintenance and Vendor management for critical network breakdowns and quality issues.
  • Responsible to coordinate with other operators to troubleshoot and resolved service quality issues in Dialog rented/hired capacities to maintain agreed service levels and KPIs.
  • Coordinate with other operators for timely implement approved capacity modifications and conduct testing with other operators to implement required quality profiles in hired services.
  • Oversee the up-to-date transport network references, network diagrams and other details are managed and proper payments/billing are proceeding for other operator hired capacities and Customer services.
  • Obsolete transmission product identification, traffic transfers and removal project management.
  • Responsible of maintaining all transmission network Element Management Systems (EMS) servers and make sure such can generate required alarms, reports and performance counters to support monitoring teams and improve their efficiency.

The Person

  • Should possess a BSc Engineering degree in Electronics & Telecommunication or Electrical & Electronics from a recognized University in Sri Lanka (accredited by relevant body of the relevant country)

 

Technology Fulfilment and Assurance

The Job

  • Asses the content the proposed solution once received from Enterprise Solution Delivery team and validate the possibility of implementing, depending on the infra availability at customer location, agreed company standards to determine whether to proceed with the solution.
  • Check the stock availability at Region/warehouse of equipment needed to implement the customer's solution after the proposal is accepted.
  • Co-ordination with provisioning team/Technical Assistant centres (TAC), CFSS Projects for implementation of installation/Troubleshooting related activities of standard products and enterprise Solutions are provided according to the defined service delivery standards within SLA.
  • Handle installation/Troubleshooting technical issues faced by field teams at customer premises whenever they are escalated, to support the task completion within SLA
  • Escalate the issue to CFSS Projects, Enterprise Solution Engineering, Wireless Network Planning teams, Technical Assistance canters, etc. if it is beyond scope of regional technical scope team.
  • Guide field teams to execute advance configurations or remotely log in to execute the configuration in customer premises equipment (CPE) whenever it is beyond the capability of the field team.
  • Provide support to field teams to debug/overcome configuration issues in the equipment installed whenever they request for assistance in solutions.
  • Maintain documents for complex solutions in the regional foot print for the passive cabling structures/ equipment distribution/Permission limitation with regard to access/etc
  • Update above document dynamically when parameters change with field activities.
  • Frontend and manage the regional preventive maintenance in order to minimize the repeat fault or maximize the customer experience.
  • Provide trainings to the field teams under CFSS Region to improve their technical knowledge to develop their productivity.
  • Support to prepare and distribute the configuration manuals to QA team when a new product has been introduced to the customer end installations in order to create awareness and help them perform their tasks.

The Person

  • B.sc degree in Engineering in Electronics, Telecommunications, Electrical & Electronics or Computer Science from recognized Sri Lankan University accredited by IESL
  • OR B.sc degree in Engineering from foreign University accredited by relevant body of the relevant country an AMIE (SL)
  • One year post experience in the required field will be an added advantage

 

Customer Field Support Services

The Job

  • Carry out new implementation jobs
  • Installation and configuration of devices and systems based on the given solution
  • Provide technical assistance and keep coordination with other related departments such as Technical Assistance Center and regional back office.
  • Analyse customer complaints and provide fast rectification in order to ensure customer satisfaction
  • Identify the defects of the devices and do the rectifications or improvements.
  • Carry out daily basis usage via Material Management System to comply with material management requirements.
  • Responsible for SAP material management and control in order to maintain the stock accurately

The Person

  • NV Q Level -5 / IVQ Level -5
  • OR City & Guilds Advanced Diploma/ HNDE/ NDT/ NDES/ Diploma in Technology (OUSL)/ Advance Diploma in Telecommunication Technology / Advance Diploma in Information & Communication Technology/Advance Diploma in Information Technology / Advance Diploma in Construction Technology/ National Diploma in Engineering Technology etc.

 

Dialog Enterprise

Dialog Enterprise: Large Enterprise, Emerging Enterprise Products

The Job

  • Coordinate and affiliate with partners in the areas of Ez cash, Star points, SMS, Vouchers, Digital advertising and travel pack identifying potential areas for acquisitions and contribute to expand the coverage for digital commerce product base.
  • Assist merchants by providing necessary training about products and continuous developments to ensure quality service of merchants and satisfied customers
  • Resolve complains and take precautions to prevent them occurring again and ensure customer retention.
  • Identify, select and approach appropriate customer market segments and implement relevant promotions to enhance the customer base.
  • Introduce existing Dialog M-commerce products and services to both existing and new merchants to ensure wider coverage of Dialog M-commerce products
  • Meet end user requirements relating to all Mobile commerce products, do frequent follow-ups, transmit necessary changers to enhance the quality of the products and services and ensure continuous improvements on efficiency and effectiveness of Dialog products and services.

The Person

  • Partly qualified in CIM/SLIM or Diploma in Marketing
  • Required minimum 2 years of experience in Marketing
  • Should possess excellent Marketing and Negotiation Skills

If you possess the required attributes and are competent in carrying out the scope of work detailed above, please upload your Curricular Vitae via Careers Portal within 10 days of the date of this advertisement.

Dialog Enterprise

The Job

  • Provide consultation and propose new businesses in a cost effective manner to increase profitability and customer satisfaction
  • Establish key focus on core fixed products such as data pipes, voice networks, IDC, Global connectivity and managed networks
  • while capitalizing the new BBG cable system and Data centre realignment to promote products with technical aspects
  • Responsible for all technical content of the proposal process, including Request for Information (RFI), Request for Quotation (RFQ) and Request for Proposal (RFP) responses and technical designs
  • Responsible to achieve assigned quarterly targets and manage the total fixed enterprise business requirements
  • Attend customer meetings with respective sector manager/account managers to translate customer needs in technical aspect and to recommend appropriate solution and also to strengthen the customer network and to be updated
  • Portray a technically sound enterprise account managers' role to convert existing account managers to possess required skillset and expertise
  • Provide technical consultancy for account managers to Develop corporate presentations in order to bring new sales to the company
  • Maintain good relationships with corporate customers and provide exceptional service in order to retain them.
  • Liaise with Dialog Enterprise divisions such as product management, business development, business control and account servicing to provide better expeditious service to corporate clients

The Person

  • Should be pursuing Bachelor's Degree in Information and Communication Technology from a recognised university
  • IESL qualification required
  • Should possess CCNA, CCDA, CCNP, CCDP certification
  • 3 years of work experience in relevant field
  • Should have good knowledge project management skills, excellent communication, strong sales skills and experience in developing long-term business relationships

National Sales

This position is responsible to support develop 5 star Partner channel, and to develop retail digital business as per the organization business plan.

The Job

  • Responsible to develop 5 star channel partners, and monitor their performance
  • Develop and increase Digital business sales through wow.lk
  • Sign up new 5 star partners Agreement and provide system access and other services to enable the partner outlets
  • Empower 5 star outlets with Tab operation and support the process
  • Conduct field visit and extend guidance and Support to enhance the Quad / Digital selling on Distribution channels, conduct promotions, and gain sales through visiting outlets island wide to achieve the organisations goals
  • Support & participate in branding activities to increase brand awareness and sales
  • Conduct android and other system access training for the partner staff

The Person

  • 2-3 years experience in the sales / business development field
  • Qualification in Marketing will be an added advantage
  • Good Relationship building skills & Presentation skills
  • Excellent command of MS office

Group Business Operations

Group Revenue Assurance and Fraud Management

This position is responsible for executing the defined control and monitoring activities in the assigned domains with the objective of minimizing revenue leakages along the revenue value chain

The Job

  • Introduce proper mechanisms to control and monitor processes to minimize the risk of revenue leakage
  • Study and document end-to-end processes to establish control points and perform reconciliations of input and output data to ensure the integrity of the processes
  • Monitor and control activities as per the defined manner and take corrective actions on any deviations
  • Conduct assessments and provide recommendations based on findings so that prompt, clear decisions can be taken accordingly
  • Monitor performance against deadlines and milestones to ensure achievement of objectives
  • Perform systematic investigations into areas identified for review
  • Gather required evidence and coordinate with respective teams to identify the root cause and implement corrective actions

The Person

  • Higher Diploma or professional qualifications in IT/Information Systems Management/ Business Administration / Finance
  • Knowledge in SQL query based applications would be an added advantage
  • Excellent communication skills and computer literacy
  • Minimum of 2 to 3 year's experience

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Television Services

The Job

  • Develop and implement monthly, quarterly sales plan to ensure set revenue targets are met by the sales team whilst achieving the individual sales target
  • Ensure all ad revenue generation opportunities are identified by analysing channel content to optimize/increase ad revenue
  • Secure and manage long term advertising contracts to maintain a healthy inflow of revenue
  • Manage individual and sales team debtors accordingly and ensure collections within the stipulated credit period to maintain a healthy debtor status
  • Ensure all invoicing related disputes are resolved amicably to ensure revenues are recorded accurately
  • Develop sales proposals for all identified sellable advertising properties with supervisor guidance on packaging and pricing
  • Conduct client/agency presentation on sellable advertising properties to maximize sales
  • Visit client/agencies with the sales team as and when required, whilst giving utmost attention to time management and to productivity
  • Provide innovative advertising solutions to agencies to assure maximum client satisfaction.
  • Motivate, monitor, guide and support the sales team to ensure their contribution towards the division
  • Manage cross functional divisional relationships to enhance performance at all levels and processes
  • Provide continuous attention to process related issues and resolution to encourage continuous process development which will enhance productivity

The Person

  • Degree in Marketing or full qualification in CIM/SLIM
  • Should have excellent communication skills and computer literacy
  • Minimum of 3 to 4 year's experience sales and marketing in media marketing

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Content Services

The Job

  • Design the execution plan to achieve sustainable revenue growth considering customer segments, content preferences and engagement methods
  • Identify customer trends and gaming habits that will assist in developing the overall virtual reality strategy
  • Identify high demand games and the genres for the Sri Lankan market
  • Integrate with new foreign PC gaming companies to incorporate new games to the portfolio
  • Plan and execute promotions on large screen gaming portals to increase awareness and the customer base
  • Identify profitable customer segments and develop effective mechanisms to target the segment
  • Drive mobile gaming engagement through the mobile leader board
  • Incorporation of foreign content providers into the Dialog VR domain
  • Support monetization opportunities by developing products that satisfy the customer segments identified above
  • Identify and approach partners in the local domain to create monetizing options and solutions in different industries

The Person

  • A degree in Finance, Economics, Business Management, IT or Engineering
  • Should have sound knowledge in the gaming industry globally and locally
  • 4 to 5 year's experience in managing gaming products

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Corporate Planning and Strategy

Responsible for delivery of analytics for decision making and managing new source system integrations, Datamart Design and Maintenance

The Job

  • Make sure the availability of accurate data for Navigator uploads, Daily / Monthly uploads, CLM uploads and Dashboard uploads.
  • Coordinate with Business Inteligence (BI) systems team to troubleshoot the issues encounter in uploads.
  • Gather requirements from user divisions for new data feeds and validate the data feed
  • Liaise with BI systems team to complete the integration
  • Identify the business areas where new DataMarts are required to increase the efficiency and convenience of business operations.
  • Design and creation of Datamarts in OBIEE and do modifications to existing Datamarts upon requests
  • Actively involve in technical evaluations in BI system procurements
  • Liaising with system vendors during system implementations and coordinate with business units during the project development.
  • Operationalizing the project outcomes and conduct weekly intelligence analysis

The Person

  • BSc in Information Technology or BSc in Computer / Telecommunication Engineering
  • Should have excellent Knowledge in SQL/DBMS/Advanced MS Excel/Power point Skills
  • Minimum of 7 year's experience in data analysis

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Corporate Planning and Operations

Responsible of performing as a support function for the development and implementation of Group Corporate Strategy division

The Job

  • Involve actively in the development of Long Range Plan (LRP) and Business Strategy, by appraising global/industry trends, consumer evolution and competitive environment to set Dialog group corporate objectives and goals in line with Axiata group vision.
  • Outline the business objectives for BUs in congruent with the corporate goals and coordinate business planning process of Business Units (BU)
  • Prepare revenue budgets/forecasts for Business Units (BUs) and Market Business Units (MBUs) to support financial budgeting.
  • Appraise and make recommendations on investment projects/CAPEX rationalization in line with organizational strategy and ensure value creation to Dialog Group
  • Continuously review business and industry dynamics to identify emerging market opportunities and competitive threats while providing guidance to Sales, Distribution and Engineering teams
  • Review and renew business KPIs in line with corporate objectives while benchmarking performance with industry best practices to ensure control over processes
  • Conduct variance analysis against targets to ensure that the monitoring is linked to the corporate objectives in the business plan so that to achieve goal congruence.
  • Conceptualize, plan and coordinate business performance improvement projects in order to facilitate resource optimization
  • Conceptualizing and conduct initial appraisal of Mergers and Acquisitions/ strategic partnerships / alliances / new business models in order to achieve growth and synergy.
  • Formulate pricing strategy for new products/ services in order to attract, sustain and grow customer value.
  • Review pricing models periodically to ensure prices are in line with industry and customer expectation
  • Liaise with TCSL and draft correspondence for governing bodies in order to obtain approvals or to inform on industry practise or internal developments
  • Provide information and write ups on annual reports to provide information to stakeholders of the company about business performance

The Person

  • BSc degree in Engineering / Business Management and CIMA passed finalist
  • Should have excellent analytical skills, communication skills and computer literacy
  • Minimum of 5 to 6 year's experience marketing or Business Development

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Mobile Telecommunications

The Job

  • Contact customers to verify ownership, inform winners and keep continuous engagement up to rewarding of prizes
  • Handling customer complaints related to prize promotions
  • Attend and sort customer issues related to prize redeeming
  • Maintain databases for prize winners
  • Organize/coordinate regional prize rewarding events
  • Prepare reports & presentations on weekly and monthly basis
  • Gather customer insight and analyse feedback to make suggestions to improve the process
  • Ensure proper documentation is maintained for audit purposes

The Person

  • Diploma in Business Management / Finance / Accounting
  • Should have excellent communication skills and computer literacy. Ability to communicate in Tamil will be an added advantage.
  • Minimum 1 to 2 years' experience in external customer handling related field

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

Like us at www.facebook.com/CareersAtDialog

Group Information Technology

Converged Chargings

The Job

  • Responsible for checking end to end feasibility/functionality and the impact of the system for new service / system implementations and fixes for such issues to be escalated/coordinated with Vendors.
  • System upgrades and other related interventions (Upgrade in Test BED & carrying out a comprehensive test to confirm whether the upgrade is successful or not & if successful implement the same in Live).
  • Identifying the issues in the system after customer complaints and regular system checks and find an immediate solution for it.
  • Escalate it to the vendor and find a solution as a patch or as an immediate fix by providing traces and proof of the issue prevailing in the system.
  • End to end testing plans preparation and verification before and after system implementation.
  • Conduct new product/offer creations including promotional offers, and Conduct product related troubleshooting at Pre Launch Assurance (PLA) stage and after launching to ensure accuracy.
  • Implementing new services to optimise the existing service delivery.
  • Check the service behaviour to ensure the new services are working fine and responsible for regular tasks to maintain issue free services.
  • Handle Modifications related to Roaming VLR (Visitor Location Register) changes & MCC (Mobile Country Code) /MNC (Mobile Network Code) changes to in line with the new trends and improvements.
  • Conduct notification changes, credit action rule changes to fulfil system configuration requirements, bypass configuration changes and ensure its accuracy.
  • Responsible for Java related developments, web service related scripts, front end developments, back end scripts development and troubleshooting for monitoring purposes/ day to day tasks.

The Person

  • The candidate should be a Bachelor of Science in Engineering. (University of Moratuwa)
  • Completion of RedHat Certified System Administrator (RHCE 7) / RedHat certified System Engineer (RHCE 7) / Oracle 12C courses would be an added advantage.
  • Minimum 03 years of experience in similar capacity.
  • Experience in implementation of products and services would be an added advantage.

CRM & Billing

The Job

  • Should be able to identify and plan all tests such as Unit Testing, Integration Testing, Migration Testing, Load Testing, and Smoke testing.
  • Plan tests to verify and ensure that the system meets its design specifications and other requirements.
  • Analyze the system and technical requirement specifications and write test cases, while ensuring they cover the test scope and the planned tests identified in the test planning to utilize the project resource in effective and efficient manner.
  • Execute Test cases and maintain test results to maintain the accuracy level of the test.
  • Responsible in creating test plans, performing unit testing, functional testing and system integrated testing.
  • Ensure the quality and the integrity of the customer care and billing system within strict deadlines
  • Report and analyses to defects implementing the user requirements within the current system.
  • Pre-Production Deployment, source control verification and support DBA team during deployment time.
  • Verify deployment process and notify process breaks to maintain the system efficiency.
  • Administer Quality Centre product and maintenance to make sure that the products are delivered to live use with required level of quality.
  • Analyze Manual Test cases to design Automated test cases and then test them to make sure reliability of expected output.
  • Plan and develop automated test cases using selenium, and build automation test suits for them
  • Prepare Test environments / Test Data for Automated testing, Performance and Load testing, and then present, and analyze the results to identify possible bottlenecks in the code.
  • Analyze the automation test execution failures and identify possible defects and system requirements and identify the performance and load testing scenarios.
  • Plan and develop performance test cases using HP LoadRunner and JMeter.

The Person

  • Should possess a B.Sc. in Computer Science from a recognized university.
  • Minimum 2-3 years working experience.
  • Excellent communication skills.

If you possess the required attributes and are competent in carrying out the scope of work detailed above, please upload your Curricular Vitae via Careers Portal within 10 days of the date of this advertisement.

Applicants should follow the same guidelines pertaining to internal recruitment at present in applying for the above position.

Like us at www.facebook.com/CareersAtDialog

Dialog Software Services

The Job

  • Responsible for CoE (Centre of Excellence) Pre-Sale Technical Drive by providing proposal solution for client pain points.
  • Govern and Enhance CoE software delivery strategy, providing guidance and technology improvements.
  • Accountable for service delivery to CoE clients (Celcom, Axiata Digital Service, Smart, Robi, NCell etc.) with a specific focus on service quality, customer satisfaction and productivity.
  • Responsible for continues process improvements and ISMSC (Intelligent Short Message Service Centre) audit handling.
  • Responsible for assure overall quality of deliverable products from the software development division to adherence of expected quality standards maximize customer experience in terms of technical related complaints by giving solution within defined SLA's. In-house and out-source resource management effectively.
  • To have a 'helicopter' aerial view on detail and project delivery.
  • Responsible for analysing dashboard information and project information to ensure both client and internal expectations are met and where appropriate exceeded.
  • To understand development processes and ensure standardisation is adhered accordingly.
  • To understand and articulate to customers the 'CoE' (Centre of Excellence) vision in order to achieve the given target. To ensure that stakeholders, client project teams, Internal departments and development teams understand the end goal of a project and how we are going to get the target.
  • To assist where appropriate in defining strategic business requirements and to understand complex client and user needs.
  • To communicate risk and highlight pre project risk to the internal resource and PMO function.
  • To communicate and highlight all updates to client whilst projects are running.
  • To continually engage clients, acting as an ambassador for RIDGIAN thus ensuring key relationships are nurtured and developed to their full potential Person Skills Requirement.
  • Having a strong ownership towards the project delivery.
  • Responsible for deliver quality product on time to fulfil the customer requirements in timely manner.
  • Manage QA resources (internal & external) to ensure QA resources are in line with the customer requirements.
  • Manage software product code and audit requirements and software standards.
  • Manage process improvement and audit interviews (ISO/ISMSC/PCI) to maintain the expected standards and quality levels in software and process.
  • Direct and supervise the team to plan and manage software products, development, and delivery contribute to the planning team for software infrastructure to ensure that necessary software improvements are identified and recommendations are provided.
  • Monitor, supervise and coordinate with the team on resolution of all software product issues and enhancement to ensure all software products are up dated and errors are minimized.
  • Ensure that requests concerning software products are analysed and options are provided.
  • Responsible to join Project Management, Operations, Development, Testing and Support Services functions together to achieve improved Business and Financial Performance.
  • To focus on delivery, client relationship management and service improvement to directly manage and provide an escalation point for project managers and all technical teams To achieve the desired project outcome from both a RIDGIAN and Client perspective with responsibilities for developing long term relationships with clients. To stay in the 'detail' but with a holistic approach, to own a process/ project through various teams until sign off has taken place.

The Person

  • A Degree in Information Technology (Bsc).
  • Certified Scrum Master will be an added advantage.
  • MBA (Management of Technology).
  • Minimum 5 years, experience in Software Quality Assurance.
  • Minimum 3 years, experience as a QA lead and in software deployment management.
  • Should be expert in software quality assurance and life cycle management
  • Proficiency database and application management.
  • Proficiency in UNIX files management commands & Automation tools
  • Knowledge on in Software audit process and security management
  • Knowledge in system operation and customers plus vender management

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS separated by the underscore symbol the in the subject header.

Like us at www.facebook.com/CareersAtDialog

SSU Information Technology: Dialog Software Services

The Job

  • Responsible to develop, publish and implement test plans for complex, multi-tier, distributed applications throughout the full lifecycle of the software to ensure smooth software operations across the division. Write and maintain test automation &publish test results to the adherence of expected quality standards. Develop quality assurance standards &track quality assurance metrics such as defect densities and open defect counts to track the defects effectively and minimise the defects accurately.
  • Prepare and review the testing scope against the project scope to minimise the scope creeps and achieve project objectives effectively.
  • Analyze system and technical requirement specifications to bridge the requirements gaps.
  • Analyse system and technical requirement specifications and write test cases.
  • Review test cases to solve the issues accurately.
  • Execute Test cases and maintain test results in order to maintain the accuracy.
  • Report and analyze defects to identify the main defects and find the right resolution to solve them.
  • Compiling and configuring the tested product to deploy in live environment.
  • Release planning with version control to have a proper monitoring system.
  • Preparing and presenting the test product to the business user to get the user acceptance

The Person

  • BSc in IT/CS OR Equivalent
  • Qualifications/certifications in the field of software quality assurances will be an advantage
  • Previous experience in the software QA/Testing field for minimum 3 years is required.
  • Hands on experience in any software testing automation tools or performance testing tool.
  • Knowledge in Software Life Cycle Management tools (HP QC / Jira)
  • Proficiency in SQL on oracle database management systems
  • Proficiency in UNIX files management commands.
  • Knowledge in ID's (J builder, Eclipse etc.)

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS separated by the underscore symbol the in the subject header.

Like us at www.facebook.com/CareersAtDialog

IT Infrastructure Planning & Operations

The Job

  • Responsible for carrying out comprehensive reviews of production databases to identify the issues, bottlenecks and weaknesses.
  • Need to provide recommendations, solutions and necessary remedies to overcome those weaknesses.
  • The role requires the job holder to have a professional and proactive work ethic with high skills to overcome critical and complex database issues in existing database platforms.
  • Perform regular Health Checks on monthly basis on all critical databases. Focused on uptime, stability and performance aspects.
  • Should work with in-house software team, vendors and hardware support team to deal with issues quickly and effectively. Need proactively identify all issues affecting database performance. Advice and guidance on improvements to maximize the database performance. Need to participate in system requirements gathering initiatives, design reviews and raise issues/concerns impacting databases regarding functionality, performance, reliability etc.
  • Support internal DBAs (Data Base Administrator) to overcome issues they find on advanced features and tools, such as Active Data Guard, Advanced Analytics, Advanced Compression, Advanced Security, Database Vault, Golden Gate, Streams, In-Memory Database Cache, Label Security, OLAP, Partitioning, Real Application Testing, Total Recall, etc.
  • Performing detail capacity planning and Impact analysis on existing production Databases and specially in situations such as live migrations and upgrade existing platforms.
  • Need to work closely with Infrastructure support teams (the teams who handle Servers, Network, Load-Balancers, Storages devices etc.) to identify the database related resource gaps and recommend necessary improvements.
  • Assessing security precautions applied in existing databases and application governance process currently in practice.
  • Automating or assisting the automation of relevant Database activities to streamline the Database administration and issue resolution of database problems reported by user divisions.
  • Responsible for providing necessary guidance / recommendations on improving performance on Oracle, Web logic Application middleware, Database clusters, OID servers , DB connectivity and connection streams.
  • Conducting update sessions and also keeps updating the corresponding stakeholders on relevant areas and new technologies. Need to provide necessary technical expertise /advices in development and execution of all in-house applications with respect to databases planning and designing.
  • Collaborating with developers, Management and vendors to make sure the secure applications being deployed to ensure achievement of all business objectives.

The Person

  • Should possess a Master Degree in Information Technology or Computer Science from a recognized university.
  • Required minimum 10+ Years of experience.
  • Experience of handling similar scope in a critical and dynamic work environment.
  • A basic degree with Industry Certification and Extensive Experience in Similar Technologies and products is always preferred and considerable

If you possess the required attributes and are competent in carrying out the scope of work detailed above, please upload your Curricular Vitae via Careers Portal within 10 days of the date of this advertisement.

Applicants should follow the same guidelines pertaining to internal recruitment at present in applying for the above position.

Like us at www.facebook.com/CareersAtDialog

Dialog Business Services

Dialog Business Services (Pvt) Ltd (DBS), a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka's flagship telecommunications company. The company manages Dialog's Customer Contact Management operation across its mobile, fixed line, pay television and broadband businesses.

Customer Service Associates - (Inbound / Outbound Process)

Dialog Business Services

Eligibility Criteria

  • Candidate should be between 18-30 years of age

Minimum Qualification

  • Successful completion of the G.C.E. Ordinary Level Examination
  • Willingness and ability to work on Shift/Rotational Shift Basis
  • Possess good communication skills in English (Spoken & Written)
  • Possess good communication skills in either Sinhala or Tamil (Spoken & Written)
  • Travelling distance should be within a 21Km radius of below given address

Group Human Resources

Group Human Resources

The Job

  • Monitoring and execution of employment dynamic processes of Dialog Group employees.
  • Responsible to Follow the quality checking process prior to release the information.
  • Monitor the team on system updates of ELC.
  • Coordinate with HRPs’ for process related issues.
  • Monitor the accuracy and the timeliness of the operation.
  • Manage the time line and accuracy of the monthly salary input report send to remuneration team.
  • Responsible to overlook the relevant notifications sent by the team.
  • Coordinate with the HRPs’ and outsource companies for exit clearance process.
  • Responsible to maintain the personal file unit.
  • Responsible to provide system approvals with verification of the personal data of employees.
  • Responsible to manage stationaries of the HR division.
  • Assists to file digitalization project for the active employees in the group.
    • Requirement Gathering
    • Work Flow designing
    • Define mandatory documents
    • Discussions with Inter teams
    • Vendor coordination
    • Ensure the accuracy of documents categorization and labelling
    • Assists to technology implementation
    • Process training -  UAT
    • Managing of the digitalized Personal filing system.
    • Keep all new hires’ files up to date in the system
    • Day to day letters /documents upload to the system
    • File archiving process
    • Coordinate system Issues with the vendor
    • Conducting monthly audit to check the completeness of the records
    • Do Random Audits against the sample of personal files and make sure the completeness of the mandatory documents

The Person

  • Should possess a degree or relevant HR professional studies.
  • Minimum 4-5 years of work experience in HR field.
  • Excellence communication skills.
  • Ability to work independently and be a results oriented person.

Group Human Resources

The Job

  • Handling all IR/Disciplinary related issues to maintain and sustain industrial peace and harmony across the Group while ensuring smooth operation.
  • Responsible in conducting Preliminary Investigations/ Internal Inquiries and drafting/ translating of Show Cause, Warning and Advice letters, calling explanation and other disciplinary related correspondence in a professional manner where interest of the Company is safeguarded in liaison with EFC (Employees Federation of Ceylon).
  • Responsible to coordinate the respective HRP / Manager and providing Group standards in relation to disciplinary handling /action process.
  • Ensure that the disciplinary issues are completed within the stipulated time limits and within the framework of the disciplinary Policy & the process.
  • Responsible in compiling Quarterly Disciplinary Reports/costs and updating the system.
  • Responsible in assisting in planning, designing, developing and implementing Group IR/ Disciplinary policies/procedures.
  • Responsible to liaise with industrial advisors at EFC and provide advice to staff as and when necessary on the legal / IR or employment related issues. Checking of Legality of HR correspondence as and when requested.
  • Responsible to represent the Company at Labor Tribunal cases /complaints made at labor department
  • Responsible to ensure that all disciplinary letters are signed, issued, sent to employees and records are kept in the personal file.
  • Responsible to conduct awareness sessions on Company's Code of Conduct in order to ensure the existence of a disciplined work force across the company/group.
  • Responsible to advice/recommendations on matters related to Labor legislations
  • Responsible in coordinating on outside work-related activities of employees and matters related to Code of Business Ethics

The Person

  • The candidate should possess a Degree or equaling Professional qualification
  • Attorney-at-Law, L.L.B. is an added advantage
  • Minimum 2 to 3 years working experience in handling Employee/Industrial Relations
  • Should be fully conversant with industrial & labor laws

If you think you possess the required attributes to carry out the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS separated by the underscore symbol the in the subject header.

Like us at www.facebook.com/CareersAtDialog

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