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Dialog Axiata is one of the largest mobile telecommunication companies in Sri Lanka with a vision to be the undisputed leader in the provision of multi-sensory connectivity.

Our parent company Axiata is one of the largest telecommunications companies in Asia with the fastest growing Asian footprints and a vision of becoming a regional champion. Advancing Asia is Axiata's goal and will achieve this through bringing affordable connectivity, innovative technology and world class talent to the entire region.

We firmly believe that Values and Ethics form the strong foundation upon which our organisation has built itself. We also believe in fair and responsible remuneration and performance based career growth thus ensuring that our employees are treated fairly and equitably.

We are constantly on the look out for talented, enthusiastic and passionate individuals who are determined to deliver results and grow with us and share in our success. We are looking for those individuals who are confident about realising our Vision and execute our every Mission with an unwavering commitment and utmost passion for excellence.

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Group Information Technology

Group Information Technology: Ideamart and IoT

Responsible for Designing, Developing and Maintaining all API Ecosystems for Short-tail, Long-tail and IoT Platform services for Local and International Northbound Service Providers exposed through Dialog IoT, IdeaMart and IdeaBiz Platforms, thereby increasing the indirect monetizing of all Dialog’s telecom assets. This involves working closely with all platform Business Owners and maintaining the services that allow delivering business expectations as well as acting as Technology single point of contact for all external stakeholders whilst leading development, support and IoT teams.

The job

  • Leading in all technical planning exercises for API Platforms from estimation to delivery and testing to ensure that all Platforms used by Northbound providers offer the best in class services.
  • Acting as a liaison between the Business and Technical teams to ensure that the business expectations are met in full and on time to achieve divisional business KPI.
  • Serving as a Technology Mentor to all within the Ideamart team and working towards developing all Technical Skills within the team.
  • Provide Leadership in Developer Engagement through design and development of IoT start Kits for budding developers 22% within the Axiata footprint, ensuring continued service innovation using platform capability.
  • Lead the Ideamart team on conducting effective Research and Development work to stay ahead of the competition in service offerings to developers in both Telco and IoT Domains.
  • Liaise with relevant external vendors if the support team require their support to rectify an issue.
  • Support the Long-tail Business team on their regional expansions by assisting them to runs hackathons and developer engagement activities across borders as and when required.

The person

  • Degree in Computer Science or Engineering from a recognized university.
  • 3+ years' work experience in a relevant field.
  • Very strong software design and architecture skills.
  • Strong competency in Java, PHP or .NET. However, flexibility to work and prototype in multiple languages.
  • Experience in mobile application development will be an advantage.

SSU Information Technology: CRM & Billing

Planning and managing quality assurance control of software projects by using the QA testing methodologies. Ensure a continuous improvement in process of software development. Responsible for leading and mentoring QA team and managing the external parties.

The job

  • Analyzing the system and technical requirement specifications
  • Identify and perform all required tests; Unit, Integration, Migration, Load and Smoke testing.
  • Write test cases and ensure the test cases contain the scope of the test and the identified test plan while uploading the test cases in the quality control system.
  • Report and analyze defects of the user requirements within the current system/s.
  • Collect and compile statistical quality data to identify business scenarios.
  • Pre-Production deployment, source control verification and support DBA team during deployment time.
  • Verify deployment process and notify process breaks to maintain the system efficiency.
  • Analyze manual test cases to design Automated test cases and ensure to test them to assess the reliability of expected output.

The person

  • The candidate should possess a Degree in Computer Science or IT from a recognized university or institute and 5 Years of hands on experience in Software Quality Assurance
  • Prior experience in mobile testing (Android/iOS) is preferred.
  • Prior exposure to Test Automation using Selenium/Web driver or Appium will be an added advantage
  • Ability to mentor juniors and leading a team of multiple members
  • Should process an excellent communication, technical and management skills.

Group Information Technology: CRM & Billing

Understand stakeholder requirements and develop functional solution thus meeting the entire scope of requirements with end-to-end ownership of solution. Liase with multiple product, solution and vendor teams to achieve a working and acceptable solution for every project – change or new development. Bridging the gap between the software developers (both internal and external) and the system requirement owners (from various SBUs) in order to enhance customer experience through new systems features with improved business process. Be a Champion for the BA Practice and mentor reporting team in terms of established guidelines and best practices.

The job

  • Lead a development team and ensure the product of the team is in alignment with the stakeholder requirements having Internal Acceptance Criteria established.
  • Continuously strive to improve on existing processes to ensure that efficiency, usability is at its peak.
  • Ensure documentation is at its optimal level within the guidelines of the established BA practice and that the documents are constantly updated based on the frequent changes.
  • Be in touch with industry trends and dynamics of the telco industry’s BSS and OSS stack along with customer engagement. Conduct research and to contribute towards the continuous improvement of existing systems.
  • Set user and team expectations and establish acceptance criteria. Ensure that all projects meet the acceptance criteria with evidence via UAT.
  • Digitization product ownership of Sales, Marketing, GSD and front line.
  • Be the Subject matter expert for the systems in purview be the SPOC for all systems and solutions in purview.
  • Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximize the return on technology investment.
  • Evaluate security threats categories and make informed decisions on cost of security and implements accordingly. ‐ Ensure no security breaches in solutions.

The person

  • Degree BSc in IT, BSc in Physical Science with IT diploma or BIT or above and 5 Years related work experience.
  • Excellent skills in Communication, Presentation and Team Work.
  • Knowledge in writing and reporting, analyzing, deciding & initiating action, learning and researching.
  • Ability to follow instructions and procedures and adoptability.

Group Information Technology: IT Infrastructure Planning & Operations

Ensure availability of Data center infrastructure including servers, storage, VMs and other physical felicities to ensure mechanisms & facilities are in place for consistent service delivery. Manage all aspects of Data center operations including backups, inventory keeping capacity planning and forecasting to ensure all system requirements adequately reflect the defined business processes and fully support to all components of the functional business requirements.

The job

  • Installation, Configuration, upgrading and migration of databases including patch management to maintain database in effective manner.
  • Responsible for Backups & recovery including restore backups and verifying the accuracy of backups to ensure smooth operations.
  • Troubleshooting on database issues, attending to faults, Analysis of issues, applying corrective action/workarounds, proving RCAs.
  • Evaluation and implementation of Oracle related products to facilitate to system operations.
  • Installation, Configuration, Upgrading and Migration of Database Server s and related Software.
  • Responsible for Performance tuning to enhance the current performance levels.
  • Perform R&D and continuous knowledge sharing with the team to enhance the value addition toward achieving goals

The person

  • BSc in Engineering or equivalent professional qualification in the relevant field.
  • Minimum 4 years’ work experience in a related capacity.
  • Sound knowledge in Server Admin/ Unix Sysadmin / Backup / DC infrastructure Management.
  • Knowledge on IT /Telecom field will be an advantage.
  • Strong Communication and Analytical Skills.

IT Infrastructure Planning & Operation

Responsible for Unix system administration operations within Group IT to ensure the operations are running smoothly without any interruption to increase the revenue of the company.

The job

  • Perform Unix system administration tasks to meet Service level agreements and revenue generation.
  • Providing OS level Support to ensure the smooth functioning in system operations
  • Responsible for 24 x 7 On Call support to provide continuous service to the customer
  • Make system available for 24 x 7 operations to provide uninterrupted service to the customer
  • Handle systems upgrades to achieve real time accuracy
  • Perform monthly/quarterly system health checks to identify system bottlenecks
  • Maintaining up to date documentation to ensure transparency & accuracy of the data
  • Monitor systems using technical tools to ensure mechanisms are in place for consistent service delivery
  • Responsible for Grant privileges and create more users

The person

  • Should possess a BSc. Engineering / computer Engineering / Equivalent Degree from a recognized University and 1-3 years related work experience
  • Sound knowledge in Server Admin/ Unix Sysadmin / Backup / DC infrastructure Management
  • Industry recommended vendor certifications (Red Hat / Cloud / HCI)

The job

Responsible to provide technical direction for development, designing and systems integration for BP and non-BP projects. Represent in core-architect discussions and forums while performing procurement process and deployments for new systems, upgrades and CRs to ensure deployments are timely delivered with best possible financials.

  • Required to Re-host / Re-architecture for the assigned projects and designing to identify any discrepancies or deviations.
  • Conducting IT application development, road map and improvement plans based on stakeholders’ requirements.
  • Provide expert knowledge on System Integration, Middleware system and Security implementations of charging related projects.
  • Propose alternative technical solutions when required to ensure mechanisms are in place for continuous service.
  • Optimize the development life cycle to achieve the end goal in a cost-effective manner while responsible to implement Agile project management tools, tracking development progress and assisting project managers to achieve the project targets.
  • Tracking the development tasks with EPMO and Internal PMs to complete projects targets.
  • Ensure to align converged charging with the organizations information security framework (Subscriber information, Revenue information, Charging architecture / Technical information) and adhere to security policies.

The person

  • The candidate should possess a Degree in Computer Science or Electronic and Telecommunication Engineering from a recognized university or institute; Having an MSC or MBA will be an added advantage.
  • Minimum of 04 years exposure in a Charging products and service configurations, Installations, testing, integrations, deployments / product & service innovation operations and maintenance of IN systems including real-time software charging solutions.
  • Preferably 02 years of experience working as a Lead - charging system planning and architect.
  • Exposure to Mobicent / telestax JAIN-SLEE platforms (Lightweight SCP for peak traffic handling, USSD and SMS systems, Diameter mediator) will be an added advantage.
  • Having sound knowledge in OCS architecture and functionality / SS7 signalling and dimeter interfaces / including IT systems (JAVA / PHP / Python / Perl / HTML / MySQL / Oracle / Apache / Tomcat / JBOSS / LINUX / RHEL / CentOS / Ubuntu / Solaris / Windows) / APIs (Web service/REST/HTTP) and telecom related protocols (SIGTRANS, SS7, Diameter, SMPP, SIP) will be a distinct advantage.
  • Should be familiar on real-time telecom systems including IN (Huawei OCS, Alcatel IN), JSLEE (jSS7, SMPP, JAIN-SIP, jDiameter) and experience in HLR(HSS), MSC, GGSN/SGSN, PCRF, SMSC,.
  • Knowledge in IT Management – Software development Life Cycle, System Integration, System Monitoring and Operation Management

Group Information Technology: CRM & Billing

We are currently on the lookout for highly motivated, energetic and self-driven individual to become a member of our team .

The job

  • Responsible to complete system configurations
  • Analyse daily transaction patterns of each system and take actions if required
  • Upload the transactions in to the relevant systems and ensure the accuracy
  • Checking and clearing transaction rejections on daily basis
  • Coordinate with vendors to rectify the issues
  • Monitor system performance
  • Conduct functional requirements for new system implementations and modifications

The person

  • Should be an undergraduate or possess Diploma in Information Technology or Physical Science
  • Minimum 1 year of experience in application support in IT industry
  • Should possess excellent communication skills
  • Hands on knowledge of Oracle, MySQL and Linux
  • Should familiar with Ms Office package

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible to build and maintain the expected Confidentiality, Integrity and Availability (CIA) of systems of Dialog Axiata Plc while protecting the company from emerging cyber threats originating from internal and external threat actors. Adopting a proactive approach to protect information assets to ensure the continuous service delivery to users and customers.

  • Assist operational teams in strategies to strengthen enterprise information security, throughout the lifecycle of solutions by assisting in conceptualizing and implementing the required security.
  • Handle information security related incidents and investigations related to breaches and fraud as part of the CIRT (Computer Incident Response Team) team.
  • Design audits of computer systems to ensure they are operating securely, and that data is protected from both internal and external attacks; make recommendations for preventive measures as necessary.
  • Evaluate complex security systems according to industry best practices to safeguard information systems and databases;
  • Lead RFI/P (Request for Information/Proposal) creations and product evaluations and recommendations on implementation of cutting-edge products and services for systems and network security.
  • Act as the subject matter expert w.r.t bridging the compliance, regulatory and business/technical requirements in projects and solutions.
  • Coordinate with internal and external (Dialog internal divisions & Axiata) stake holders for information w.r.t cyber threat intelligence and reporting as required by stakeholder.
  • Lead cyber/information security related project implementation and manage the SLA’s for timely delivery.

The person

  • Degree in IT/Information Security/Telecommunication from a recognized University/Institute and minimum 6-7 years of work experience.
  • Information security related certifications CISSP, CISM, CGET, CRISK, ITIL, LPT, CHFI, CEH, preferable.
  • Knowledge on security products, hands on experience in implementing and administration such solutions will be an added advantage.
  • Detailed understanding on ISO 27001: ISMS and NIST (National Institute of standards and Technology) cyber security framework 800-53, CIS (Centre for Internet Standards) minimum base line security slanderers also other best practices such as BS10012, and PCI-DSS (Payment Card Industry – Data Security standards) preferred.
  • Strong technical knowledge of security in at least one of the following: Applications, Unix Servers, Windows Servers, Oracle and/or MSSQL databases, Networks, Middleware, Mobile Devices.

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible to maintain the expected Confidentiality, Integrity and Availability (CIA) of systems under Dialog Axiata Plc. Protecting the company from emerging cyber threats originating from external threat actors and adopting a proactive approach to protect information assets to ensure the continuous service delivery to users and customers.

  • Provide visibility to senior management on the progress of the security operations programs including reviews and coordinate all related activities with group IT to fulfill the operationalization requirements.
  • Assist Information security management in strategies to strengthen enterprise information security, by constantly providing updated and enhance knowledge of the security posture of the organization.
  • Handle information security related incidents and investigations related to breaches and fraud as part of the CIRT (Computer Incident Response Team) team.
  • Develop technical and programmatic assessments, evaluate engineering and integration initiatives and provide technical support to assess security policies, standards and guidelines and implement, enforce and communicate security policies and plans for data, software applications, hardware and telecommunications.
  • Proactively manage security incidents that are escalated by SOC (Security Operation Centre) team on daily basis and provide tactical assistance to remediate issues.
  • Lead operational enforcement of security directives, implementation standards, and procedures on sites to ensure system security is maintained
  • Execute information security Policies and Procedures to maintain availability of system operations.
  • Assist line managed in strategizing new initiatives and finetuning existing solutions.

The person

  • Degree in IT/Information Security/Telecommunication from a recognized University/Institute and minimum 4-5 years of work experience
  • Information security related certifications CISSP, CISM, CGET, CRISK, ITIL, LPT, CHFI, CEH, preferable
  • Detailed understanding on ISO 27001: ISMS and NIST 800-53 (National Institute Science Technology) cyber security framework, CIS (Centre for Internet Standards) minimum base line security slanderers also other best practices such as BS10012, and PCI-DSS (Payment Card Industry – Data Security standards).
  • Strong technical knowledge of security in at least one of the following: Applications, Unix Servers, Windows Servers, Oracle and/or MSSQL databases, Networks, Middleware, Mobile Devices.

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible for leading Dialog’s cyber security threat hunting team to protect Dialog against malicious threat actors infiltrating in to Dialog’s IT systems and reduce the attack surface which is exposed. Responsible for analyzing cyber security related incidents both internal and external detected by manual testing and threat intelligence sources which are escalated and provide a resolution or recommend a compensating control strategy to mitigate the risk. The position holder will be an expert in web, mobile and infrastructure penetration testing and able to guide a team.

  • Analyze the threat landscape and measure Dialog’s resilience to cyber-attacks from an external and internal threat perspective
  • Conduct threat hunting operations using indicators of attack and intelligence about adversary tactics, techniques and procedures (TTPs) to detect attacks and suspicious activity.
  • Conduct open source research using a range of tools and techniques to identify online threats to clients and vulnerabilities in their infrastructure.
  • Perform source code reviews, threat analysis, wireless network assessments, application, network, mobile applications, API, systems and infrastructure Vulnerability assessments and penetration testing and social engineering assessment.
  • Reverse engineer zero-day vulnerabilities and other security loop holes that can be exploited by an external attacker.
  • Facilitates tracking and provide expert assistance for remediation of vulnerabilities and potential issues found during penetration tests.
  • Carry out pen testing projects on new solutions and Product Deployment with external vendors managing the project till completion
  • Tracks projects activity till closure. Monitors ongoing projects for adherence to security baselines.
  • Escalates variances to the attention of senior team members.
  • Be part of a group wide cross functional team of experts.

The person

  • Degree in IT/Information Security/Telecommunication from a recognized University/Institute and minimum 4-5 years of work experience
  • Information security related certifications - ITIL, LPT, CHFI, CEH, OSCP preferred
  • Detailed understanding of OWASP top 10, NIST framework, ISO 27001 standard
  • Conduct Vulnerability Assessments and Penetration testing for web and Mobile, OS and infrastructure solutions.

Group Information Technology: IT Infrastructure Planning & Operations

The job

Responsible for conducting advanced threat hunting operations while also analyzing network and host activity in successful and unsuccessful intrusions by malicious attackers. The person should be able to analyze activity, construct and exploit open source and classified threat intelligence and use innovative adversarial techniques to detect adversaries with persistent access. The position will also require potential collaboration with local intelligence organizations on threats detected.

  • Analyse the threat landscape and measure Dialog’s resilience to cyber-attacks from an external and internal threat perspective
  • Research the latest information technology (IT) security threats and propose new security solutions to protect the company from unknown or threats that may cause potential damage in the future
  • Lead incident response, including steps to minimize the impact and then conducting a technical and forensic investigation into how the breach happened and the extent of the damage
  • Keep updated with the latest security threats and malware and countermeasures
  • Perform source code reviews, threat analysis, wireless network assessments, application, network, mobile applications, API, systems and infrastructure Vulnerability assessments and penetration testing and social engineering assessment.
  • Develop security standards and best practices for the organization in collaboration with other OpCos in Axiata
  • Reverse engineer zero-day vulnerabilities and other security loop holes that can be exploited by an external attacker.
  • Conduct penetration testing, simulating an attack on the system to find exploitable weaknesses

The person

  • Degree in IT/Information security/Telecommunication from a recognised university/institute
  • Information security related certifications - ITIL, LPT, CHFI, CEH, OSCP preferred
  • Detailed understanding of OWASP top 10, NIST, ISO 27001:2013 framework
  • Conduct Vulnerability Assessments and Penetration testing for web and Mobile and OS.
  • Vulnerability management and penetration testing techniques, Kali Linux, Nexpose, Nasus, Coreimpact, Qualys
  • Strong analytical and problem-solving skills in cyber security incident management.
  • Ability to grasp new technology very fast

Group Information Technology: IT Infrastructure Planning & Operations

The job

This position holder is responsible for Cyber/Information Security related operations and to maintain a secure infrastructure as per operational guidelines and mandates as per ISO 27001: ISMS, NIST 800-53 and CIS (Centre for Internet Security) adhering to other best practices such as BS10012, and PCI-DSS (Payment Card Industry – Data Security Standards). Responsible to maintain the expected Confidentiality, Integrity and Availability (CIA) of systems under Dialog. Protecting the company form emerging cyber threats originating from external or internal threat actors and adopting a proactive approach to protect information assets to ensure the continuous service delivery to users and customers.

  • Operationalize security solutions handed over by design and architecture teams.
  • Administrate security solutions that are handed over and Take ownership and operationalize them.
  • Provide visibility to senior management on the progress of the security operations programs including reviews and coordinate all related activities with group IT to full fill smooth operation.
  • Monitor closure of assigned incidents in a timely manner based on SLA’s and monitor the related KPI’s.
  • Participate in root cause analysis for outages that may have security implications and disrupt operations and advice on corrective action to cure the cause
  • Monitor and flag deviations from the baseline of Key risk indicators (KRI’s) Key Performance indicators (KPI’s) for SOC teams to monitor performance.
  • Provide inputs to RFP’s and product evaluations and recommendations on implementation of products and services for systems and network security.
  • Research for new and improved solution that is cost effective and efficient for use in Dialog and share the knowledge with Axiata cyber security group.
  • Respond to information security issues during each stage of a project’s lifecycle
  • Be part of the CERT team.
  • Formulate reports and statistics required for various stakeholders on security matrices.

The person

  • Degree in IT/Information security/Telecommunication from a recognised university/institute and minimum of 4 years work experience in a similar capacity
  • Strong skills in conduction network-based risk and vulnerability assessments
  • Detailed understanding of OWASP top 10, NIST, ISO 27001 framework preferred
  • Information security related certifications - ITIL, LPT, CHFI, CEH, OSCP preferred
  • Having vendor specific certifications (MCSE, RHCE, CCNA/CCNP) and administrations skills will be advantageous

Group Information Technology: IT Infrastructure Planning & Operations

The job

The Position holder will be responsible for implementing solutions as per the strategic plan developed by the senior cyber security management, these cyber security solutions will be deployed for external and internal threat indicators by analysing risk using advance analytics and monitor the threat landscape by correlating these to external threat intelligence feeds, hence protecting Dialog form attacks and advance persistent threats launched form within or externally to the organisation.

  • Operationalize security solutions handed over by design and architecture teams by implementing the same.
  • Ensure all cyber security systems deployment issues are resolved as per TOR’s (Terms of Reference) HLD’s (High Level Designs) and LLD’s (low level designs)
  • Assist line management strategies on solutions and effectiveness of the production systems
  • Reviewing information feeds & reports to ensure quality and accuracy of events triggered
  • Responsible for troubleshooting agent software issues form a network perspective.
  • Work with other teams to configure host IPS (Intrusion Prevention System) / SIEM (Security Information and Event Management) policies
  • Monitor the Key risk indicators (KRI’s) Key Performance indicators (KPI’s) for SOC teams to monitor performance.
  • Assist in preparing RFP’s and product evaluations and recommendations on implementation of products and services for systems and network security.
  • Research for new and improved solution that is cost effective and efficient for use in Dialog and share the knowledge with Axiata cyber security group.
  • Tracks project activity and represents cyber security interests in ongoing projects .
  • Escalates variances to the attention of senior team members.
  • Be part of the CIRT team

The person

  • Degree in IT/Information security/Telecommunication from a recognised university/institute and minimum of 3 years work experience in a similar capacity
  • Strong skills in conduction network-based risk and vulnerability assessments,
  • Knowledge of perimeter security product (WAF, Firewalls, Intrusion prevention systems, HIPS) is a plus for this position
  • Information security related certifications and product specific certifications LPT, CHFI, CEH, CISM, CISSP, ITIL, preferred
  • Product specific certifications like CCNA/CCNP and MCSE.

Group Information Technology: Ideamart

The job

Responsible for smooth Governance of the API Business by ensuring that the services created are within regulatory boundaries. Supporting international operator on-boarding processes and being the contact point for the platform support and developer to monitor minimum downtimes.

  • Initiating the preliminary documentation including the platform Specifications, Lifecycle process and the business case to provide a clear guideline to the overseas operator.
  • Obtaining the required Hardware, Servers, VPN, Firewall access and Hosting spaces through the vendor in order in-order for API integration.
  • Ensuring the VA and UAT processes are completed accordance to the given timeline, enable the go-live plan while closely monitoring the platform provider to ensure smooth functioning.
  • Ensuring to report any bugs, issues, UI downtimes to the vendor and follow up to maintain an uninterrupted service.
  • Initiate various CRs to improve the performance of the platform and its features to cater the developer and consumer requirements.
  • Coordinating with internal stakeholders on platform updates / downtimes in order to inform the relevant users.

The person

  • The candidate should possess a Degree or equivalent professional qualification in computer science from a recognised university or institute.
  • Minimum of 2 years work experience in a similar capacity.
  • Required to possess knowledge in Business awareness and Product.
  • Should possess excellent skills in computing (Microsoft Office and Internet)
  • Possess excellent communication skills along with fluency in communication across multiple cultures and ability to write both English and Sinhala.
  • Should be an outgoing personality with ability to multi task and prioritize work.

The job

Responsible for the overall architecture management / governance and function as the bridge between business and technology. Required to work consistently towards delivery of target architecture roadmap and individual project solutions while monitoring close interactions and dependencies.

  • Required to design robust, flexible and up to date architecture for converged charging with the support of R&D unit to ensure timely update on architecture and avoid any obsolete technologies.
  • Responsible for BU funnels and BP projects for all charging related products and services in order to meet the project requirements.
  • Accountable for architecture and design to cater the requirement defined and Re-host / Re-architecture for the assigned projects to identify any discrepancies or deviations.
  • Conducting IT application development, road map and improvement plans based on stakeholders’ requirements.
  • Optimize the development life cycle to achieve the end goal in a cost-effective manner while being responsible to implement agile project management tools, tracking development progresses and assisting project managers to achieve the project targets.
  • Ensure to align converged charging with the organizations information security framework (Subscriber information, Revenue information, Charging architecture / Technical information) and adhere to security policies.

The person

  • The candidate should possess a Degree in Computer Science or Electronic and Telecommunication Engineering from a recognized university or institute; Having an MSC or MBA will be an added advantage.
  • Minimum of 02 years exposure in a Charging product and service configurations, Installations, testing, integrations, deployments / product & service innovation and operations and maintenance of IN systems including real-time software charging solutions.
  • Preferably 02 years of experience working as a Lead - charging system planning and architect.
  • Exposure to Mobicent / telestax JAIN-SLEE platforms (Lightweight SCP for peak traffic handling, USSD and SMS systems, Diameter mediator) will be an added advantage.
  • Having sound knowledge in OCS architecture and functionality / SS7 signalling and dimeter interfaces / including IT systems (JAVA / PHP / Python / Perl / HTML / MySQL / Oracle / Apache / Tomcat / JBOSS / LINUX / RHEL / CentOS / Ubuntu / Solaris / Windows) / APIs (Web service/REST/HTTP) and telecom related protocols (SIGTRANS, SS7, Diameter, SMPP, SIP) will be a distinct advantage.
  • Should be familiar on real-time telecom systems including IN (Huawei OCS, Alcatel IN), JSLEE (jSS7, SMPP, JAIN-SIP, jDiameter) and experience in HLR(HSS), MSC, GGSN/SGSN, PCRF, SMSC,.
  • Knowledge in IT Management – Software development Life Cycle, System Integration, System Monitoring and Operation Management.

The job

Responsible for end to end Converged Charging Planning and strategy while ensuring a roadmap towards business development with undisturbed revenue stream and evaluation of the change requests technically and financially using available benchmarking facilities and experience with specific vendors.

  • Managing the procurement process and deployments for new systems, upgrades and CRs to make sure deployments are timely delivered with best possible financials.
  • Responsible for processes, tools, documentations and capabilities used to optimize the current service delivery.
  • Work with project managers and providing technical consultations to prepare effective project plans to meet the project timelines in an effective manner.
  • Required to Re-host / Re-architecture assessment for the assigned projects
  • Responsible for Business, Process, Technology and Trends Identification
  • Ensure to align converged charging with the organizations information security framework (Subscriber information, Revenue information, Charging architecture / Technical information) and adhere to security policies.

The person

  • The candidate should possess a Degree in Computer Science or Electronic and Telecommunication Engineering from a recognized university or institute; Having an MSC or MBA will be an added advantage.
  • Minimum of 02 years exposure in a Charging product and service configurations, Installations, testing, integrations, deployments / product & service innovation and operations and maintenance of IN systems including real-time software charging solutions.
  • Preferably 02 years of experience working as a Lead - charging system planning and architect.
  • Exposure to Mobicent / telestax JAIN-SLEE platforms (Lightweight SCP for peak traffic handling, USSD and SMS systems, Diameter mediator) will be an added advantage.
  • Having sound knowledge in OCS architecture and functionality / SS7 signalling and dimeter interfaces / including IT systems (JAVA / PHP / Python / Perl / HTML / MySQL / Oracle / Apache / Tomcat / JBOSS / LINUX / RHEL / CentOS / Ubuntu / Solaris / Windows) / APIs (Web service/REST/HTTP) and telecom related protocols (SIGTRANS, SS7, Diameter, SMPP, SIP) will be a distinct advantage.
  • Should be familiar on real-time telecom systems including IN (Huawei OCS, Alcatel IN), JSLEE (jSS7, SMPP, JAIN-SIP, jDiameter) and experience in HLR(HSS), MSC, GGSN/SGSN, PCRF, SMSC,.
  • Knowledge in IT Management – Software development Life Cycle, System Integration, System Monitoring and Operation Management

SSU Information Technology: Ideamart MIFE and IoT

The job

Responsible to write high-quality technical documentation related to API business and IOT Platform while understanding the technical content requirements of products and systems.

  • Identify content related problems in existing systems and preparing usable content to improve products and services
  • Prepare content and documentation for existing internal systems, ISYD, Smartlife, websites, Ideamart, Ideabiz and IoT
  • Technical, Business and API documentation
  • Revise, edit, or update instructions, technical information’s and frequently asked questions to support developers and relevant stakeholders on API related products and services
  • Collaborate to improve the quality of the deliverables and ensure business needs are encountered
  • Effective communication with relevant stakeholders on project limitations and technical content changes.

The person

  • The candidate should possess a Degree in IT / Communication or an equivalent professional qualification from a recognized university or institute
  • Minimum of 02 years’ experience in a similar capacity
  • Process excellent written and verbal communication skills in English
  • Proficiency in MS Office suites and common CMS / Markdown language
  • Process knowledge in Software, IoT and latest technological trends

Group Service Delivery

Group Service Delivery

The job

  • Develop digital marketing campaigns & communication plan to improve digital channel adoption & usage for each of the Digital channels
  • Use Growth hacking digital marketing strategies to maintain and increase an organization's digital customer base
  • Drive digital adoption and cross-sell through collaboration with product, marketing and other applicable lines of business
  • Develop tri lingual content to be displayed via all digital channels across all CX. touch points
  • Develop content for training and joint campaigns to support the growth of digital channels
  • Design & deliver integrated digital campaigns both directly and in partnership with distributors to drive leads & adoption
  • Formulating campaign strategy, researching keywords & potential marketing channels, analysing competitors, and testing
  • Analyze competitors' strategies and propose and implement counter strategies to improve Digital channel adoption
  • Monitor and maintain account/campaign key performance indicators (KPIs) for all digital channel performance
  • Deliver proactive performance analysis and identify opportunities to optimize spend
  • Partner and contribute towards building a culture of innovation and digital transformation
  • Deliver unparalleled customer end-to-end experience that maximize the organizations investment in digitalization
  • Regularly check customer feedbacks related all digital channels and respond to those on a real- time basis
  • Report campaign results and effectiveness at the end of each campaign/activity
  • Analyze the performance of campaigns and adjust strategies accordingly
  • Provide analytics and performance reports regarding marketing campaigns and lead generation
  • Maintain relevant knowledge of demand generation trends, best practices, and enabling technologies
  • Visit outlets including Franchise to make sure that the staff are promoting digital channels and reward them as and when required.

The person

  • CIM or degree in Marketing/Advertising or closely related field
  • 5 -7 + years of work experience in digital industry /online advertising
  • Knowledge in Branding, Digital Marketing, Physical Marketing, and Content Development

Group Business Operations

Content Services

The Job

Promotions

  • Develop strategy and execute Dialog Music social media marketing campaigns across existing and new social platforms
  • Maximize Dialog Music customer acquisition metrics across social platforms and utilize these platforms to build communities for continues engagement
  • Ensure relevant data is recorded and captured to develop targeting, identify trends and testing different data models to optimize performance of campaigns
  • Set KPIs, establish reporting and review campaign performance
  • Work closely with Brand teams on development and execution of all campaigns

Product Management

  • Daily review of Digital music product catalogue under purview to ensure the availability of uninterrupted service to consumers
  • Source, update and maintain the latest Local and international digital music catalogue on all platforms
  • Stay current on trends, artists on the rise, and happenings in the music and audio space to provide an updated digital music experience
  • Initiate all product enhancements and technical integrations with the development teams
  • Manage all external and In-app communication to the consumers
  • Coordinate and build collaborative relationships/partnerships with artists, publishers, social marketers, influencers and promoters to expand the product reach and drive awareness
  • Conduct data analysis- review performance, identify trends and opportunities
  • Research different services offered by other companies/competitors and prepare comparison of results for improvement and bench marking

The Person

  • Degree or part qualification in Marketing / Advertising / Digital Marketing and Social media
  • Strong understanding of the digital music business
  • Must have initiative and desire to learn the business
  • Experience working as part of a team in a business environment
  • Have excellent verbal and written communication skills, expertise in all three languages will be an added advantage
  • Ability to interact comfortably and effectively with external partners including artists, music producers and digital marketers
  • Highly proficient in Microsoft Word, Excel, PowerPoint, internet

Content Services

Responsible to plan and execute on content required for Dialog’s OTT services and evaluate and procure content for our Video on Demand (VoD) platforms and also liaise with the VoD team to conceptualize and develop entertainment exclusively for Dialog’s platform

The Job

  • Drive customer acquisition for video products and user engagement on video apps
  • Drive Revenue and manage overall P&L
  • Identify new partnerships and business opportunities for content production and development and partner with content providers to lower cost of content.
  • Grow content library for Dialog and create Sri Lanka’s largest entertainment library encompassing movies, dramas, music videos, sports and infotainment.
  • Develop original movie content for Dialog as it broadens the focus of developing original content.
  • Monitor the quality standards of all original content including ensuring that they are in line with Government of Sri Lanka regulations and standards.
  • Responsible for signing contracts and administering the same to ensure the appropriate content.
  • Responsible to prepare reports and submit to the management on existing content and new innovations.
  • Observe, learn and advice best practices / market trends to improve the efficiency of the overall business.
  • Lead the Papare Revenue generating initiatives including advertising business.
  • Collate market information, analyse and provide customer feedback information to achieve competitive advantage for the business.
  • Leading and directing the staff to deliver high level of performance by conducting periodic review of their performance against the agreed targets.

The Person

  • Degree in Business Management or relevant area along with professional qualification relating to Marketing or Business development
  • Should have excellent communication, negotiation and analytical skills and strong decision making capabilities
  • Minimum of 7 – 10 years experience in Television industry and related technology

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