The future is the

Dialog eSIM

The future is the Dialog eSIM

About eSIM Technology

eSIM stands for “embedded SIM”, a programmable chip built in to the device itself. The chip can be programmed with a profile over the internet and eliminates the need to insert a SIM card in to the Phone/device to be connected to a mobile network.

With eSIM technology, you can switch between multiple phone numbers via your phone’s settings. For example, you will be able to switch between your private and business numbers on a device, without physically having to swap the SIMs.

internet

Programmable over the internet

connectivity

Provides network connectivity
without the need for a physical SIM card

device

Miniature size of the eSIM provides space and flexibility for device

 

The Dialog network is compatible with any eSIM device that complies with “Remote SIM Provisioning Phase 2 Standard” issued by GSMA. This is the most recent standard that has been issued by GSMA and any device that complies with older standards or deviates from the standard will not be compatible to obtain an eSIM profile from Dialog.

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Steps to configure an eSIM device

  1. Step 1
    Subscribe to a tariff plan of your choice
  2. Step 2
    Receive your QR code via email
  3. Step 3
    Open the app and scan the QR code using the app to download the profile
  • What tariff plans are available with eSIM?

    Any current Prepaid & Postpaid plan being offered with a SIM is available with eSIM as well.

  • Where can I get an eSIM connection?

    It is available at any Dialog Customer Care Centre, island wide.

  • Do I have to pay for the eSIM?

    Standard Connection Charges Applicable.

  • What should I do if the download of my eSIM profile fails?

    You can attempt to download again by scanning the QR code in the email received. If problem persists please contact our help desk.

  • Can my existing SIM card be converted to an eSIM when I purchase an eSIM enabled device?

    Customers can get an existing number of a physical SIM migrated to an eSIM and vice versa, at any Dialog Customer Care Centre island wide.

  • If I accidentally reset my eSIM profile, how do I restore my eSIM profile?

    You can always redownload your eSIM profile by scanning the QR code on e-mail. We advise that you keep the e-mail for future use. If you are unable to find it, please contact our hotline to get the QR code sent to you again.

  • What should I do if I sell or pass on my eSIM-enabled device?

    You are required to perform a SIM change and move the connection to your new device or disconnect the connection if it is no longer being used. Please note that unless deactivated or changed, the new owner of the device can download the deleted profile if they are able to find the original QR used to download the profile (via retrieving the email from the mail box or from device memory).

  • My e-SIM enabled device was stolen/ lost. What should I do?

    You need to deactivate the connection temporally by calling our hotline or perform a SIM change, till you find it or till you transfer it to another device.

  • Can I change my eSIM to be used on a standard SIM card if I switch to a non-eSIM device?

    Use a Self SIM Change Pack, available at any Dialog retailer and follow the instructions given on the pack or visit any Dialog Customer Care Centre

  • If I have another eSIM enabled device, can I get an eSIM from Dialog?

    Yes. An eSIM can be issued for any eSIM device that complies with the ‘Remote SIM Provisioning Phase 2 Standard’ issued by the GSMA.

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