Notice
Dear Valued Customer, we will be upgrading our systems to serve you better. During the transition period from 8.00 AM on 18 April 2026 to 9.00 AM on 19 April 2026, access to customer support channels will be limited. Reload services will be available from 8.00 AM to 9.00 PM on 18 April.
Our islandwide outlets will also be closed on 18 April 2026. However, our outlets in Anuradhapura, Badulla, Batticaloa, Galle, Iconic Centre, Jaffna, Kurunegala, Negombo, Rathnapura, Trincomalee, and Vavuniya will be open from 9.00 AM to 2.00 PM on 19 April.
We regret any inconvenience this may cause and appreciate your understanding.
ACTIVATE ROAMING BEFORE 18 APRIL 2026
Please note that our roaming activation will be unavailable from 8.00 AM on 18 April 2026 to 9.00 AM on 19 April 2026 due to a system upgrade. To ensure seamless connectivity while traveling abroad, please activate your roaming service before 18 April.
Activate via MyDialog App,
Call, SMS and data services will remain available during the planned system upgrade, depending on your current pack, data, voice and account balance.
Mobile Prepaid
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Centers | Customer Care Hotline | USSD | MyDialog App | Dialog.lk | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|
| Reload any amount | ✓ (Available from 8.00 AM to 9.00 PM on 18 April) |
Not available | Not available | Not available | Not available | Not available | ✓ (Available from 8.00 AM to 9.00 PM on 18 April. For transactions made after 9.00 PM on 18 April, reload will be credited on 19 Apri) |
| Reload pack activation | ✓ (Available from 8.00 AM to 9.00 PM on 18 April) |
Not available | Not available | Not available | Not available | Not available | ✓ (Available from 8.00 AM to 9.00 PM on 18 April. For transactions made after 9.00 PM on 18 April, reload will be credited on 19 Apri) |
Unavailable Services
The following services are not accessible through any of the methods listed below, from 8.00 AM on 18 April 2026 to 9.00 AM on 19 April 2026.
Retail Outlets / Communications, Dialog Experience Centers, Customer Hotline, USSD, MyDialog App, dialog.lk, Banks and Supermarkets
- Any pack activation from the balance
- Credit Loan / Data Loan
- Balance View
- New Connection (New SIM)
- SIM Change
- Voluntary Disconnection
- Postpaid to Prepaid Change
- Prepaid to Postpaid Change
- Ownership Change
- Profile Modification
- Value Added Services (VAS) Activation / Deactivation
Mobile Postpaid
Unavailable Services
The following services are not accessible through any of the methods listed below, from 8.00 AM on 18 April 2026 to 9.00 AM on 19 April 2026.
Retail Outlets / Communications, Dialog Experience Centers, Customer Hotline, USSD, MyDialog App, dialog.lk, Banks and Supermarkets
- Bill Payment
- Balance View
- Data Pack Activation
- Package Change
- New Connection (New SIM)
- SIM Change
- Voluntary Disconnection
- Postpaid to Prepaid Change
- Prepaid to Postpaid Change
- Ownership Change
- Profile Modification
- Value Added Services (VAS) Activation / Deactivation
Data services and Volte calls will remain available during the planned system upgrade, depending on your current pack, data, voice and account balance.
Home Broadband
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Centers | Customer Care Hotline | USSD | MyDialog App | Dialog.lk | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|
| Reload any amount | ✓ (Available from 8.00 AM to 9.00 PM on 18 April) |
Not available | Not available | Not available | Not available | Not available | ✓ (Available from 8.00 AM to 9.00 PM on 18 April. For transactions made after 9.00 PM on 18 April, reload will be credited on 19 April) |
| Reload pack activation | ✓ (Available from 8.00 AM to 9.00 PM on 18 April) |
Not available | Not available | Not available | Not available | Not available | ✓ (Available from 8.00 AM to 9.00 PM on 18 April. For transactions made after 9.00 PM on 18 April, pack will be activated on 19 April) |
Unavailable Services
The following services are not accessible through any of the methods listed below, from 8.00 AM on 18 April 2026 to 9.00 AM on 19 April 2026.
Retail Outlets / Communications, Dialog Experience Centers, Dialog Home Broadband Hotline, USSD, MyDialog App, dialog.lk, Banks and Supermarkets
- Bill Payment (postpaid)
- Data Pack Activation
- Balance Pack Activation
- Balance View
- New Connection
- Router Replacement
- SIM Change
- Voluntary Disconnection
- Postpaid to Prepaid Change
- Ownership Change
- Package Change
- Profile Modification
Your usual Dialog Television and Dialog Play channels will continue to work according to your current active package, during the planned system upgrade.
Dialog TV
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Centers | Customer Care Hotline | USSD | MyDialog App | Dialog.lk | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|
| Reload any amount | ✓ (Available from 8.00 AM to 9.00 PM on 18 April) |
Not available | Not available | Not available | Not available | Not available | ✓ (Available from 8.00 AM to 9.00 PM on 18 April. For transactions made after 9.00 PM on 18 April, reload will be credited on 19 April) |
| Reload pack activation | ✓ (Available from 8.00 AM to 9.00 PM on 18 April) |
Not available | Not available | Not available | Not available | Not available | ✓ (Available from 8.00 AM to 9.00 PM on 18 April. For transactions made after 9.00 PM on 18 April, pack will be activated on 19 April) |
Unavailable Services
The following services are not accessible through any of the methods listed below, from 8.00 AM on 18 April 2026 to 9.00 AM on 19 April 2026.
Retail Outlets / Communications, Dialog Experience Centers, Dialog TV Hotline, USSD, MyDialog App, dialog.lk, SMS, DIA Chatbot, Dialog Play App, Banks and Supermarkets
- Bill Payment (postpaid)
- Channel Activations / Deactivations
- New Connections
- Voluntary Disconnection
- Non-pay Disconnection
- Postpaid to Prepaid Change
- Ownership Change
- Package Change
- Profile Modification
- Balance View
- Activation via Dialog Play Mobile App and Smart TV App
- Installation / Troubleshoot Visits
