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Dialog provides customers an improved 4G mobile network experience with the shutdown of its 3G network.

Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, has announced the shutdown of its outdated 3G network to provide an improved experience via its 4G Mobile network, effective 15th November 2023 as confirmed by TRCSL. As communicated earlier this year, the decision comes as part of Dialog Axiata's ongoing efforts to provide the best possible mobile experience for its customers and is part of its continued efforts to introduce best-in-class, next-gen technologies to Sri Lankan consumers.

Frequently asked questions

Why did Dialog shut down 3G Network?

How does the 3G shutdown affect me?

How can I verify whether my Device and Dialog SIM supports 4G?

How can I upgrade my 3G SIM to a 4G SIM?

How can I upgrade to a 4G compatible smartphone/device?

Following the upgrade, will my mobile number change?

What should I do if I have a 4G SIM and 4G device, but I am not connected to the 4G network on my phone?