Dialog provides customers an improved 4G mobile network experience with the shutdown of its 3G network.

Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, has announced the shutdown of its outdated 3G network to provide an improved experience via its 4G Mobile network, effective 15th November 2023 as confirmed by TRCSL. As communicated earlier this year, the decision comes as part of Dialog Axiata's ongoing efforts to provide the best possible mobile experience for its customers and is part of its continued efforts to introduce best-in-class, next-gen technologies to Sri Lankan consumers.

Frequently asked questions

Why did Dialog shut down 3G Network?

Dialog decided to shut down its 3G network on 15th November 2023 to give more spectrum capacity to expand the 4G Mobile Broadband Network, thereby giving a better experience to Dialog 4G Mobile Broadband/ Data customers.

How does the 3G shutdown affect me?

If you are using a 3G SIM or 3G device for data you will have a deteriorated experience, once the 3G network is shutdown effective 15th November 2023. However, you can continue using calls and SMS on your current 3G device.

How can I verify whether my Device and Dialog SIM supports 4G?

You can easily verify if your device and Dialog SIM are 4G compatible by typing ‘4GREADY’ and sending an SMS to 678 from your Dialog mobile.

How can I upgrade my 3G SIM to a 4G SIM?

You can easily upgrade your 3G SIM to a 4G SIM by visiting the nearest retail outlet or any Dialog Experience Centre. There will be no cost associated with upgrading your SIM from 3G to 4G.

If you have an eSIM compatible smart phone, simply visit Dialog.lk/eSIM to upgrade to a 4G eSIM absolutely free.

How can I upgrade to a 4G compatible smartphone/device?

Dialog offers a wide range of the best-in-value 4G smartphones. Simply visit dialog.lk and select a 4G compatible smartphone of your choice or visit the nearest Dialog experience Centre and buy the latest 4G Smartphone. You can also pay in monthly installments with Dialog Lesi Pay installment plans.

Following the upgrade, will my mobile number change?

Following the upgrade, your mobile number will remain the same. Additionally, there will be no change to the previously activated plans, benefits etc.

What should I do if I have a 4G SIM and 4G device, but I am not connected to the 4G network on my phone?

Please ensure that your device is connected to our 4G network. Simply:

Android
Go to the Settings menu on your Android phone > Connections > Mobile Networks > Network Mode > Select 4G / LTE

iPhone
iPhone> Mobile Data > Mobile Data Options > Voice & Data > Select 4G / LTE & VoLTE