Dialog Empowers Customers with Digital Customer Care via Google Assistant

Ushering in a new era of digital customer care, Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, recently announced the introduction of Google Assistant-based customer care support for the first time in Sri Lanka.

Android smartphone and Google Home Device users are now able to get instant resolutions for their Dialog Mobile, Television and Home Broadband related inquiries through Google Assistant, with more features and services to be included in the coming months. Dialog customers can check the active status of their prepaid or postpaid connections, check their outstanding bills, view reconnection eligibility and temporarily reconnect their Dialog accounts with ease via Google Assistant. To start using this service, users can simply open Google Assistant on their device, say “Talk to Dialog”, and follow the steps to allow relevant permissions to link their Google account to their Dialog account. Once registered, Google Assistant will support any Android mobile and Google Home Device to provide personalised assistance to users at any time, from anywhere.

This development marks yet another milestone in Dialog’s journey of facilitating convenient and innovative solutions to digitally empower over 17 million of its customers while delivering ‘The Future. Today.