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SIM number

The SIM number is the 16 - digit number under the barcode

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Confirm SIM Number

Please confirm the SIM number you have entered is correct.

The SIM number is:

Invalid SIM number

The SIM pack number you have entered is not valid. Please enter a valid SIM pack number.

The SIM number is the 16 - digit number under the barcode

Billing proof documents

One document from the list below must be provided as a proof of billing to confirm your address.

  • Currently active Dialog Postpaid bill for Mobile, Home Broadband, CDMA or Dialog Television

  • Utility bill payments (one bill within last 6 months)

  • Bank statements from the last 2 months (e-statements will not be accepted)

  • Documents received from banks (reminders/card-related/loan-related/pawning-related) - issued by the bank within the last 2months

  • Credit card statements (validity: last 2 months)

  • Letter from a government institution on the letterhead

  • GS certificate

  • Tax payee invoice received by post with address (validity: last 6 months)

  • Other service provider bills - fixed lines only within the last 6 months

  • Election cards issued within the last 6 months

  • Religious leaders’ identity card address

  • Government service ID address (doctors/lawyers/forces/teachers) - must be a valid ID

  • Registered lease agreements (land/ property or vehicle)

  • Government service ID

  • Letters received from Courts during the last 3 months

  • Government Pensioner’s ID/Government Elder’s ID

Billing proof documents

One document from the list below must be provided as a proof of billing to confirm your new address.

  • Bank Statement
  • CEB/LECO Bill
  • Water Bill
  • Mobile Connection Bill
OTP verification

Please enter the OTP we sent to the email address

Please enter a valid OTP

00:55

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Selfie Guidelines
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    Avoid shadows on face or anything blocking face view, no hats, no dark lenses, or anything that obscures the face.

  • •

    Photo should be front view, full face from shoulders up, eyes open and looking at camera.

  • •

    Avoid blurry pictures, no filters or enhanced photos.

  • •

    Image should be clear.

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Hotline:
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