Dialog Axiata PLC (hereinafter referred to as "Dialog" "us" "we" or "our") is committed to respecting your privacy and to complying with any applicable data protection and privacy
protect your information when you sign up for the Service and use the Service to access 3rd party websites and applications. We wish to help you make informed decisions, so please take a
few moments to read the sections below and learn how we may use your personal information.
Service (hereinafter referred to as the "Service") is offered by Dialog Axiata PLC
What is Mobile Connect
Mobile Connect is a user identity solution that allows you to securely login to any third party website or an application using your mobile phone to authenticate the login
With Mobile Connect your mobile phone number (hereinafter referred to as the "MSISDN") is used as the primary user identifier and your mobile phone is used as the authentication
Dialog Connect: - Login service provided by Dialog for its customers to login to web portals provided by Dialog using a single username and a password.
How Mobile Connect works
Connect account is created for you on following scenarios;
You already have a Dialog Connect account and have attached a Mobile Connection to your Dialog Connect account
You create a Dialog Connect account and add a Mobile Connection under Dialog Connect account
You have used anonymous login or option provided in Dialog Connect integrated web portal/application
You are trying to login to a Mobile Connect integrated website/application by clicking on Mobile Connect button provided and create a Mobile Connect account during the login
process by accepting these T&C
You visit Mobile Connect user portal provided by Dialog and chose to create a Mobile Connect account.
You only need to provide your MSISDN (Mobile Phone Number) if Connect registration is done using above step 3.1.4 or 3.1.5
After you provide the MSISDN you will receive a network initiated (NI) USSD menu on your phone where you have to validate account creation.
Mobile Connect uses two modes to get your authorization to a login request
You select Ok from the NI USSD menu
You enter Your Mobile Connect PIN on the NI USSD menu.
You are prompted to create your Mobile Connect PIN number either during the registering to Mobile Connect account or during login to a service provider which needs PIN
The Mobile Connect PIN is a four digit number, and it is your responsibility to keep it confidential and Dialog shall not be liable for any unauthorized access to your Mobile
Connect account due to any disclosure of your PIN. Dialog does not store/recored the PIN number in human readable form and it will be stored as an encrypted string and therefore the PIN
will not be disclosed to any third party by Dialog.
You shall not create Mobile Connect accounts using the MSISDNs of shared devices such as dongles and 3G routers, etc., due to the reason a third party that is using the shared
connection, can have access to your Mobile Connect account through the shared devices.
In an event you have forgotten the PIN or wants to reset the PIN, you can reset your PIN from Mobile Connect User portal or by calling Dialog support Services.
For Mobile Connect accounts created using steps 3.1.3, 3.1.4 and 3.1.5 only information stored about you is your MSISDN.
For Mobile Connect accounts created using steps 3.1.1 and 3.1.2 all the information you have updated on your profile are stored in Mobile Connect system
You can view the information we have stored about you from your Mobile Connect profile page.
Using Mobile Connect to login to 3rd party applications/web sites
We will undertake not to share your phone number with anyone or disclose your personal information with anyone unless you choose to and give your active consent.
Please note that Dialog does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or
information with them via Mobile Connect.
Protecting your privacy in Lost phone /SIM Swap and SIM cloning scenarios
With the Service, your identity is bonded to your mobile phone number (MSISDN). So your privacy can be compromised if you lose your phone, or swap SIM cards (either by you or by
a malicious party), or a SIM cloning scenario
If you lose your phone, please deactivate your Mobile Connect account by calling Dialog customer support.
You can review third party sites/applications that you have logged into in the past using by accessing login history section of your Mobile Connect user portal. Make a habit of
checking this information time to time as it could help you to identify if someone is miss using your Mobile Connect account. If you see suspected login transactions and wish to
deactivate your Mobile Connect account you can do it by calling Dialog customer service hotline
Mobile Connect may store your mobile phone number that you have provided (during registration or login using Mobile Connect) on a browser cookie to provide better user
Dialog recognizes that you are increasingly concerned about how to protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing
and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and / or destruction. We use industry
standard secure sockets layer (SSL) technology for example, to encrypt sensitive information. Please be aware that communications over the Internet, such as emails/webmails, are not
secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot
accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
The ground-breaking 'Govi Mithuru' (in Sinhala) or 'Ulavar Tholan' (in Tamil) service, launched in 2015, provides customized and timely advice to farmers regarding land preparation, cultivation, crop protection, harvest and improved family nutrition.
The service was developed with the support of the GSMA mAgri Challenge Fund. Content partners include the Ministry of Agriculture of the Government of Sri Lanka, supported by the Centre for Agriculture and Biosciences International (CABI, an inter-governmental organization) providing the main agricultural advice, as well as the Ministry of Health, Nutrition & Indigenous Medicine of the Government of Sri Lanka, which provides family nutrition advice.
This service is specially designed to help farmers by sending the right Information at the right time for each farmer's needs, correctly tailored for their crop, location and stage of cultivation. Registered users receive information related to each registered crop as a voice message to their mobile phones. Users have unlimited free access to call 616 to listen to all messages received up to that point.
In Sri Lanka, agriculture has long been a traditional occupation, necessary for survival. Hundreds of hours are invested into growing crops and for many farming families, it is their only source of income. The importance of communication and access to relevant information is key for these farmers as they continue to face ever-changing risks and challenges.
Keen to learn more, Chathura travels across Sri Lanka to meet various farmers who live and work in the Southern Province, who are now embracing a mobile technology initiative by Dialog, called Govi Mithuru.
It's a simple service but its impact is profound. Farmers sign up for 1 rupee a day and are sent daily seasonal advice to their phone via voice messages. As Chathura finds out, it's transforming the lives of many famers; protecting their crops from pests and disease and giving them the knowledge they need to cultivate bigger profits than ever. With these profits, farmers can grow their businesses and provide the best lives for their families as well as safe, healthy produce for their communities.
As a 24/7 service, help is always at hand, giving this proud industry – one built on intuition, experience, and heritage – the foundation to thrive in an increasingly connected world
Unlimited free calls to 616 to listen to all messages received to date
Rs. 1/= per day per crop, plus applicable taxes
How to Activate
Simply Dial 616 and follow the instructions to provide language, crop, location and other information
Paddy is cultivated in all districts in Sri Lanka, and is the single biggest agricultural activity. Subscribers for Paddy content make up the largest group of Govi Mithuru users. Govi Mithuru provides tailored, timely information to registered farmers based on location, crop duration, water source and planting date.
Govi Mithuru subscribers will receive instructions on maize cultivation to their mobile phones. These instructions are tailored according to the cultivating district, variety, zone and the cultivation purpose of the farmer.
Potato is cultivated mainly in Badulla and Nuwara Eliya. The Govi Mithuru service will send voice messages to subscribers according to the cultivating zone.
One of the most popular fruits in Sri Lanka and mostly cultivated as a home garden crop. Govi Mithuru subscribers will receive instructions on how to cultivate papaya easily.
Big Onion is an important vegetable in Sri Lankan cuisine and mainly cultivated in Matale and Anuradhapura. The Govi Mithuru service will send tailored instructions to subscribers by considering the seed type.
Brinjal is cultivated widely in tropical areas. Similar to other crops under the Govi Mithuru service, subscribers will receive instructions on how to cultivate Brinjal successfully.
Tomatoes can be grown in pots or commercial fields. The Govi Mithuru service will send timely voice messages to subscribers to have a better harvest.
Carrot is cultivated mainly in central hills of Sri Lanka. Other than in central hills, carrot is cultivated in Kalpitiya and Jaffna. Govi Mithuru subscribers will receive right instructions to cultivate carrot successfully.
The Govi Mithuru service's popular home gardening channel advises subscribers on how to set up and maintain a home garden in limited space with minimum expense and without using chemicals. Register with "Govi Mithuru" service to receive instructions daily.
Advisory information on this perennial crop is provided by the Industrial Technology Institute (ITI) and the Department of Agriculture. This channel provides information on a variety of mango types including TJC, Vilad and Karthakolomban. As a crop that is cultivated in almost all parts of the country, Govi Mithuru provided specific advice on cultivation methods used in dry, intermediate & wet zones. Advice varies according to the purpose of cultivation which is mainly nursery management and cultivation as a commercial fruit. Special advice on harvesting & post harvesting techniques will help farmers enhance productivity and minimise wastage after harvest, in turn allowing to market the produce at competitive prices that support better living standards.
We are always here to help you. Explore our knowledge base or get in touch with us 24x7.