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The Dialog Self Care App

The Dialog Self Care App enables you to be in control of over 250 Dialog Services with just a click of a button. Now you can enjoy this versatile app free of any charges.

Key Features

Bill information

Check current and outstanding balances, payment history and usage history

Dialog Television channel activation

Individual, day pass activations, channel list, rescan and package changes

Home & Mobile Broadband

Check data usage, data pack activation and data extensions

Star Points

Bill payments, balance check, donate, transfer and view transaction history

Loyalty

Category check, tier points, offer redemptions and digital loyalty card

VAS

Activation and deactivation

Roaming services

Share credit, ringing tone
activation and deactivation

Prepaid services for Postpaid
(Hybrid)

My plan change

eZ Cash

Check payments, balance, money transfers and PIN management

Games

Cricket and village cricket

Check nearest Dialog Store Location

Lodge complaints

Inquires through service request

Terms & Conditions

  • Data charges do not apply only if Dialog mobile data is used.
  • Data charges may apply if links opened are on external browsers.
  • Data charges may apply if mobile roaming is active.

 

Option 1

App Stores

Option 2

QR Code
  • QR Code1

Dialog Apps FAQ's

  • Connect with us
    You can connect with us via Facebook and Twitter for inquiries and service requests directly through The Dialog Self Care App.
    • How to connect with us?
      Go to The Dialog Self Care App Home screen –> click Support –> click Facebook or Twitter to connect with us.
  • Search Dialog products and services
    Through The Dialog Self Care App you can search and explore all Dialog products and services conveniently.
    • How to search for Dialog products and services?
      Go to The Dialog Self Care App Home screen –>click Support –> Search.
  • View your e-bills
    Mobile Postpaid customers can receive e-bills via email or view them in PDF format. Current and past month's e-bills can also be accessed with ease.
    • How to view e-bills?
      Go to The Dialog Self Care App Home screen –> select Mobile –> select e-bill –> Request –> Email interim/ last month bill or view bill.
    Note : The Dialog Self-Care App and Mobile Number should be registered under the same NIC.
  • Access and view the latest Dialog Future Today magazines
    You can now get access to the latest Dialog Future Today magazines via The Dialog Self Care App.
    • How to access the latest Future Today Magazines?
      Go to The Dialog Self Care App Home screen –> select Support –> select Dialog Future Today magazine.
  • Gift and request RingIN Tones
    • How to gift RingIN Tones?
      Go to The Dialog Self Care App Home screen –> select Mobile –> select RingIN Tones –> select Song –> Gift.
    • How to request RingIN Tones?
      Go to The Dialog Self Care App Home screen –> select Mobile –> select RingIN Tones –> Request song.
  • SMS & call block activation/deactivation
    If you do not wish to receive calls or SMSs from any particular number, The Dialog Self Care App enables you to block the respective number from future calls or SMSs until unblocked.
    • How to activate and block SMS and calls via The Dialog Self Care App?
      Go to The Dialog Self Care App Home screen –> select Mobile – > select Call Management –> SMS or Call Block.
  • Top Up your Prepaid Account using Scratch Cards
    • How to top up via The Dialog Self Care App?
      Go to The Dialog Self Care App Home screen –> select Mobile –> select Reload –> select Scratch Card as reload method –> enter Scratch Card number.
  • m-connect verification for new account
    • You can authenticate your password using mobile confirmation.
  • Hide Banners
    Now you have the choice of disabling banners on The Dialog Self Care App.
    • How to hide banners ?
      Go to The Dialog Self Care App Home screen –> select Settings –> Manage Ads.
  • Convert Prepaid Accounts to Postpaid
    • How to convert Prepaid Accounts to Postpaid via The Dialog Self Care App?
      Go to The Dialog Self Care App Home screen –> select Mobile –> upgrade to Postpaid.
  • Check free SMS, Voice & Data Quota of your Postpaid connection
    • How to check free SMSs and calls via The Dialog Self Care App?
      Go to The Dialog Self Care App Home screen –> select Mobile –> Other balances.
Pay your bills using Genie, Credit/Debit, eZ Cash, Star Points and Scratch card via The Dialog Self Care App
  • Step 1. Choose Mobile
  • Step 2. Select Bill info
  • Step 3. Choose payment method and enter amount
  • Step 4. Click Continue

Pay multiple bills

  • Step 1. Choose Mobile
  • Step 2. Select Bill info
  • Step 3. Choose Pay Bulk
  • Step 4. Add Items

View your payment/reload history

  • Step 1. Choose Mobile
  • Step 2. Select Bill info
  • Step 3. Click Payment History

Register on e-Bills

  • Step 1. Choose Mobile
  • Step 2. Select e-Bills

View or send mail either interim or monthly (Only for the Postpaid Mobile Customers)

  • Step 1. Choose Mobile
  • Step 2. Select e-Bills
View Data usage
  • Step 1. Choose Mobile
  • Step 2. Select Data

Activate Data packages

  • Step 1. Choose Mobile
  • Step 2. Select Data
  • Step 3. Click on Change Package

Extend your Data package

  • Step 1. Choose Mobile
  • Step 2. Select Data
  • Step 3. Click on Extension

View my free voice/Data and SMS

  • Step 1. Choose Mobile
  • Step 2. Select Free Resources

Activate and deactivate One Time and Auto Loan

  • Step 1. Choose Mobile (Prepaid)
  • Step 2. Select Loan Services

Check your usage history (Check your latest 20 Calls, SMS, MMS and Data Usage)

  • Step 1. Choose Mobile
  • Step 2. Select Usage History
Activate/deactivate DTV channels
  • Step 1. Choose DTV
  • Step 2. Select Channels
  • Step 3. Choose Channel or Day Pass
  • Step 4. Click Activate Channel

Check EPG (Electronic Program Guide)

  • Step 1. Choose DTV
  • Step 2. Select EPG
Check LTE Data usage
  • Step 1. Choose LTE
  • Step 2. Select Data

Check EPG (Electronic Program Guide)

  • Step 1. Choose LTE
  • Step 2. Select Data
  • Step 3. Click Extension
Check Star Points balance
  • Step 1. Choose Loyalty
  • Step 2. Select Star Points

Transfer Star Points

  • Step 1. Choose Loyalty
  • Step 2. Select Star Points
Check eZ Cash balance
  • Step 1. Choose eZ Cash
  • Step 2. Select Balance Check

Transfer money

  • Step 1. Choose eZ Cash
  • Step 2. Select Money Transfer

Payments using eZ Cash (Bill/Utility payments/ Merchant/Institutional payments)

  • Step 1. Choose eZ Cash
  • Step 2. Select Payments

Get eZ Cash Mini Statements

  • Step 1. Choose eZ Cash
  • Step 2. Select Mini Statements

Manage eZ Cash PIN

  • Step 1. Choose eZ Cash
  • Step 2. Select Manage PIN
Activate Dialog Guardian
  • Step 1. Go to Settings
  • Step 2. Activate Guardian Services
  • Step 3. Choose Mobile from home menu
  • Step 4. Select Dialog Guardian

Activate RingIN Tones

  • Step 1. Choose Mobile
  • Step 2. Select RingIN Tone

Gift/request /search RingIN Tones

  • Step 1. Choose Mobile
  • Step 2. Select RingIN Tone

Check Myplan

  • Step 1. Choose Mobile (Postpaid)
  • Step 2. Select Myplan

Activate Roaming IDD

  • Step 1. Choose Mobile (Postpaid)
  • Step 2. Select Roaming
Check your Tier Points
  • Step 1. Choose Loyalty
  • Step 2. Select Tier Points

Check E CV Card

  • Step 1. Choose Loyalty
  • Step 2. Select E Card

Check Club Vision offers

  • Step 1. Choose Loyalty
  • Step 2. Select My Offers
  • Step 3. Click Relevant Offer
  • Step 4. Eligibility details will appear

You made it happen

Winner of Global Mobile Awards 2016 for Best Mobile Network Solution for serving customers

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