Dialog Celebrates Global Customer Experience Day

In recognition of the importance of customers, customer experience, and customer experience professionals, Dialog Axiata PLC, Sri Lanka’s premier connectivity provider organised several engaging virtual activities in celebration of Global Customer Experience Day.

Founded by Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession, CX Day is held on the first Tuesday in October each year and promotes events to recognize and spread awareness of the impact made by customer experience professionals. Leading up to this day, the Company hosted a variety of virtual activities in recognition of its dedicated customer experience professionals, including; a Group-wide ‘Thank You’ campaign where employees reached out to their colleagues in acknowledgement of their service, over 200 Customer Experience champions were recognised for purpose-driven work, and a company-wide PUBG (PlayerUnknown's Battlegrounds Gaming) challenge was hosted where winners were rewarded with exciting prizes.

In addition to this, Dialog also hosted a range of activities in appreciation of its valued customers including Data giveaways, online engagement activities, exclusive promotions for Club Vision members and gifts at the Dialog Experience Centres.

“We are honoured by the trust placed in us by over 17 million of our customers”, stated Sandra De Zoysa, Group Chief Customer Officer of Dialog Axiata PLC. “The strength of our brand stems from our valued customers and their continued loyalty. This CX Day, we are celebrating our customers and our employees, who work round-the-clock to ensure positive customer experiences and journeys. Our people and their passion to deliver ‘Service from the Heart’ is the most inimitable part of our proposition and are the crucial ‘secret sauce’ in our recipe of success here at Dialog.”