Notice
Bill Format Update
Dear Valued Customer, in line with the updated Inland Revenue Department guidelines set out in Gazette Extraordinary No. 2481/22, Dialog will introduce a new bill format effective 1 July 2026.
The updated format includes changes to the layout and information displayed on your bill.
For VAT Registered Customers, the changes include:
- Header aligned with the IRD template
- Invoice serial number updated to a special tax invoice sequence
- Date format updated to MM/DD/YYYY
- Supplier details displayed on the top left
- Customer details displayed on the top right
- Front-page breakdown of VAT Liable, VAT Not Liable and Non-Taxable items
- New line items for the VAT Liable section:
- Total Value of Supply
- VAT Amount (Total Value of Supply at VAT Rate)
- Total Amount Including VAT
For Non-VAT Registered Customers, the changes include:
- Date format updated to MM/DD/YYYY
- Supplier details displayed on the top left
- Customer details displayed on the top right
- Front-page breakdown of VAT Liable, VAT Not Liable and Non-Taxable items
- New line items for the VAT Liable section
Frequently asked questions
Why is Dialog introducing a new bill format?
Dialog is updating its bill format in line with the latest Inland Revenue Department guidelines set out in Gazette Extraordinary No. 2481/22 dated 27 March 2026.
When will the new bill format take effect?
The updated bill format will be introduced from 1 July 2026.
Will this affect my monthly charges or taxes?
No. This change relates only to the format and presentation of information on your bill. Your applicable charges and taxes remain unchanged.
Will this affect my services?
No. The update will not impact any of your Dialog services.
Will there be any changes to my billing cycle or payment due date?
No. Your billing cycle, payment due date and existing payment arrangements will remain unchanged.
Will I need to take any action?
No action is required. The updated bill format will be automatically reflected in your future bills from 1 July 2026.
Where can I view a sample of the new bill format?
A specimen of the updated bill format is available above for your reference.
