Notice
Dear Valued Customer, we will be upgrading our systems from 10PM on 8 August 2025 to 7AM on 9 August 2025. During this period, access to customer support channels will be limited. We regret any inconvenience this may cause and appreciate your understanding.
Activate Roaming Before 8th August 10.00 PM
Dear Valued Customer, we will be upgrading our systems to serve you better. During the transition period from 10PM on 8 August 2025 to 7AM on 9 August 2025, roaming activation will be unavailable.
If you are planning to travel overseas, please activate roaming prior to 8 August via the MyDialog App or by dialling #103#.
We regret any inconvenience this may cause and appreciate your understanding.
Calls, SMS, and Data services will remain available during the planned system upgrade, depending on your current pack, data, voice, and account balance.
Available Services (Prepaid / Postpaid)
| Services |
USSD
(#678#) |
My Dialog App |
Dialog.lk |
Banks & Supermarkets |
| Bill Payment |
- |
Not available |
Not available |
✓ |
| Reload |
✓ |
✓ |
✓ |
✓ |
| Data Pack Activation |
✓ |
Not available |
Not available |
✓ |
| Reload Pack Activation |
✓ |
Not available |
Not available |
✓ |
| Balance Pack Activation |
✓ |
Not available |
Not available |
✓ |
| Package Change |
Not available |
Not available |
- |
- |
| Balance View |
✓ |
Not available |
- |
- |
- All contact Center support services will not be available during the downtime
- Chat bot will not be available during the downtime
