Notice
Dear Valued Customer, we will be upgrading our systems from 9PM on 18 July 2025 to 8AM on 19 July 2025 and 6PM on 19 July 2025 to 8AM on 20 July 2025.
During this period, access to customer support channels will be limited. We regret any inconvenience this may cause and appreciate your understanding.
Activate Roaming Before 18th July
During the transition period from 12.00 noon on 18 July 2025 to 8AM on 20 July 2025, roaming activation will be unavailable. If you are planning to travel abroad, please activate roaming prior to 18 July via the MyDialog App or by dialling #103#.
We regret any inconvenience this may cause and appreciate your understanding.
Actvate via MyDailog App,
Calls, SMS, and Data services will remain available during the planned system upgrade, depending on your current pack, data, voice, and account balance.
Mobile Prepaid
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Center | Customer Care Hotline | USSD (#678#) |
My Dialog App | Dialog.lk | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|
| Reload any amount | ✓ | ✓ | Not available | Not available | ✓ | ✓ | ✓ |
| Reload Pack Activation | ✓ | ✓ | Not available | Not available | ✓ | ✓ | ✓ |
| Any Pack Activation from the balance | Not available | Not available | Not available | ✓ | Not available | Not available | Not available |
| Credit Loan / Data Loan | Not available | Not available | Not available | ✓ | Not available | Not available | Not available |
| Balance View | Not available | Not available | Not available | ✓ | Not available | Not available | Not available |
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Customer Hotline, USSD, My Dialog App, Dialog.lk, Banks & Supermarkets
- New Connection (NEW SIM)
- SIM Change
- Ownership Change
- Value Added Services (VAS) activation / Deactivation
- Profile Modification
Mobile Postpaid
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Center | Customer Hotline | USSD (#678#) |
My Dialog App | Dialog.lk | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|
| Bill Payment | Not available | Not available | Not available | Not available | Not available | Not available | ✓ |
| Balance View | Not available | Not available | Not available | ✓ | Not available | Not available | Not available |
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Customer Hotline, USSD, My Dialog App, Dialog.lk, Banks & Supermarkets
- Data Pack Activation
- Package change
- New Connection (NEW SIM)
- SIM Change
- Ownership Change
- Value Added Services (VAS) activation / Deactivation
- Profile Modification
Data services & Volte Calls will remain available during the planned system upgrade, depending on your current pack, data, voice, and account balance.
Home Broadband Postpaid
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Center | Dialog HBB Hotline | USSD (#678#) |
My Dialog App | Dialog.lk Website | HBB Chat Bot | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|---|
| Bill Payment | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available | ✓ |
| Data Pack Activation | Not Available | Not Available | Not Available | ✓ | Not Available | Not Available | Not Available | Not Available |
| Balance View | Not Available | Not Available | Not Available | ✓ | Not Available | Not Available | Not Available | Not Available |
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Dialog Home Broadband Hotline, USSD, My Dialog App, Dialog.lk web site, Home Broadband Chat Bot,Banks & Supermarkets
- New Connection
- Ownership Change
- Value Added Services (VAS) activation / Deactivation
- Profile Modification
Home Broadband Prepaid
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Center | Dialog HBB Hotline | USSD (#678#) |
My Dialog App | Dialog.lk Website | HBB Chat Bot | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|---|
| Reload | ✓ | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available | ✓ |
| Reload Pack Activation | ✓ | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available |
| Balance Pack Activation | Not Available | Not Available | Not Available | ✓ | Not Available | Not Available | Not Available | Not Available |
| Balance View | Not Available | Not Available | Not Available | ✓ | Not Available | Not Available | Not Available | Not Available |
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Dialog Home Broadband Hotline, USSD, My Dialog App, Dialog.lk web site, Home Broadband Chat Bot, Banks & Supermarkets
- New Connection
- Ownership Change
- Value Added Services (VAS) activation / Deactivation
- Profile Modification
Your usual Dialog TV channels will continue to work according to your current active package, during the planned system upgrade.
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Center | Dialog TV Hotline | USSD (#679#) |
My Dialog App | Dialog.lk web site | Dialog Chat Bot | ViU+ App | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|---|---|
| Reload (Prepaid) | ✓ | ✓ | Not Available | ✓ | Not Available | Not Available | Not Available | Not Available | ✓ |
| Bill Paymnent (Postpaid) | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available |
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Dialog TV Hotline, USSD, My Dialog App, Dialog.lk web site, Dialog Chat Bot ViU+ App, Banks & Supermarkets
- Bill Payment (Postpaid)
- Channel Activations /Deactivation
- New Connection
- Reload Pack Activation
- Profile Modification
Available Services
| Services | Dialog Experience Center | Customer Care Hotline | USSD | My Dialog App | Dialog.lk | DAP Chat Bot | Banks & Supermarkets | Bizcare |
|---|---|---|---|---|---|---|---|---|
| Reload | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available | ✓ | Not Available |
Unavailable Services
The following services are not accessible through any of the methods listed below.
Services, Dialog Experience Center, Customer Care Hotline, USSD, My Dialog App, Dialog.lk, DAP Chat Bot, Banks & Supermarkets, Bizcare
- New Connection
- SIM Change
- Voluntary Disconnection
- Non Pay Disconnection
- Postpaid to PrePaid Change
- Prepaid to Postpaid change
- Ownership Change
- Bill Payment
- Data Pack Activation
- Reload Pack Activation
- Balance Pack Activation
- Package Change
- Profile Modification
- Balance View
